Wife & I knew we wanted to have our remains cremated when the time comes, but we needed to have a…read morebetter understanding of everything that is part of the process. Went to a local presentation for Smart Cremations led by Jimmy Lykes who kept the presentation upbeat, but very informative. Did a bit more research after the presentation & it seemed as though Smart Creations is the industry leader with a good track record. Won't know for sure how the process will work when the times comes, but we're hopeful we've taken a hassle off our kids plate.

My Mother chose a plan from Smart Cremation. No response from customer service. No one could say…read morewhere her remains were while she was "in process ". The most frustrating part was the entire absence of empathy from any and all employees of this organization. No effort to understand or view the situation from the perspective of the family members of the client. Phone number for the customer service representative was just a recording saying the voicemail was not set up yet. This company accepts funds and does what they want, on their time, with no communication. At most, you will encounter a seamless, impenetrable, faceless corporate wall of noncommittal platitudes. This is the fast food or dollar store version of the cremation world. My Mother's wishes were to be cremated and she has been, on every other front, in every aspect this organization is a failure of epic proportions. Expect no customer service, response to inquiries or human decency. If you can handle that, then go ahead and be their client.

It's terrible to be dealing with the death of a loved one and then you have to chase after your…read morefuneral director to respond and help you! Heather Lyons doesn't call you back or respond well to emails. It so super frustrating & makes this difficult time worse. I've told her she needs to improve her communication, but either she doesn't get it or doesn't care! If the business owner reads this, please show some empathy & see what you can do. Ask her to answer the questions in my email. Is it really so hard?

My family has used Curnow in the past with the loss of my grandfather and though the company had…read moretransferred ownership to a new owner, I can't say that I'm disappointed. The professionalism was on par, yet the whole team was beyond kind and empathetic to each family on the human element needed for these delicate situations. We lost my uncle suddenly and it was not only a shocker for my family, but for my 92 year old grandmother who witnessed it all. The need for understanding and delicacy was at it's utmost best- allowing me to handle most of the business to relieve that stress off my grandmother. They were always there when I needed clarification or help on both scheduling for my grandmother's church mass and the Military funeral that would follow same day that is complicated with getting scheduled in the first place. Hayley was our director and I must say, she was the kindest and most positive person I was fortunate to have helping out with my family. I use the word positive because she was reassuring and so sweet when I needed things or clarification asap. She didn't hesitate to give me her cell and to let me bug her anytime while she was still being attentive to other families. It has to be a difficult job to deal with grieving families day to day and still keep the utmost professionalism and sensitive to each person's needs. She went up and beyond with making sure I had things for the memorial that I didn't even think of, no hesitation. Ashley was so fantastic to assist in anyway she could when Hayley was unavailable. I met with her a few times and the kindness she displayed, I don't even have words for. I appreciate them so much, that as much as I don't want to think about losing a family member, I would work with them in the future no matter what. My mother baked them a 10 lb cheesecake as her way of "tipping" and saying thank you for making such a difficult and heartbreaking loss easier than we even could imagine. That is how much she was happy her experience with them. I highly recommend this team hands down.

I feel my family had a very complicated and unorganized string of events and Mountain View was…read morepatient throughout the entire process. Thank you for making this time easier on us during this difficult time. The building and grounds are also very beautiful.

They left Auntie Barb in a closet for five years!! They said we didn't pay for her internment even…read morethough she pre purchased a funeral package. They never called, emailed, or sent a bill. There was no communication ever. We are in the process of putting our Poppa to rest in the family plot at Mountain View. So we went to see the family plots and couldn't find Auntie Barbs plot. We asked on three separate occasions. Auntie Barb paid for her funeral expenses in advance. She purchased one of Mountain Views packages including cremation and a memorial service. At her passing over five years ago, my husband took care of the arrangements. On our third try asking, Lakisha finally told us Auntie Barb was in the back room and her cremains had never been buried. They said we owed 1100.00 for her burial. NEVER A PHONE CALL, EMAIL, BILL IN FIVE YEARS! NEVER! When we went in to pay and discuss the issue, we were told they couldn't find any of her paperwork. They were relying on a note in a computer. After a few weeks they miraculously found an internal document showing us the cost of internment was not checked off. They initially asked for 1100.00 to inter Auntie Barb. After going back and forth, out of the graciousness of their hearts, they only charged us 495.00. The price it would have been five years ago. Five years! We're mortified. This has greatly impacted our trust. Shame on you Mountain View. Just SHAME. I have doubts about the cremains. Were they even Auntie Barbs?

This was a pleasant experience. I needed to have a relative cremated and was on a very low budget…read more They called me back in a timely manner, gave me a great price for cremation, and came and picked up my loved one quickly. I would recommend these folks to everyone who is looking for cremation and a great price. They were very sympathetic to my state of mind and I didn't need to do anything. Would use them again for all my loved ones.

I never like writing a bad review. My mother passed away just over two weeks ago. Received her…read moreashes today, with no notice they were coming. Sadly, this company does NOT help with the death certificate. it has been a nightmare try to get them. I am overwhelmed and they were no help. it should be part of the package. i will say that the two young ladies I dealt with on the phone, in the beginning we're nice. They should advise us that they will not help with the death certificates. I will not use or recommend them. No family should have to go through what we are enduring.

We started with a wevinar linked on Facebook. It was informative and accurate (we fact checked…read morethem) and a few days of thinking about it quelled our suspicions. In the eNd both my wife and I found it easy to sign up and we feel very secure inn our choice. Blaine was polite and forthright and easy to work with. Definitely the best available option for ecologically sound burial.

The whole process was very easy and helpful. Questions were answered simply, with straight talk and…read moreinformation. I appreciated the caring nature of Christine V. And Vince L. I'm so glad I made this choice for many reasons. It's nice to know my wishes will be respected and my loved ones won't have any worries.

the sanctury was old school nice with wood pews. the reception area was dark, dirty table linens of…read morewhich if we were told would have supplied our own. the bathrooms were gross with molded toilet rings, no paper products, and reminded we of disgusting roadside gas station from my youth. our walk through was canceled last minute which I wonder if routine. if I had seen the conditions I would have been prepared to clean bathrooms and supply linens. my mothers memorial. not recommend. a city park would have been cleaner.

Hill Funeral Home was wonderful, just when we needed them. My mother-in-law passed away…read moreunexepectedly on New Year's Day. We had no funeral plans previously made and didn't know where to start. The staff at Hill was very caring and helped us with every step along the way. They were very flexible and accomodating. Their website even includes their pricing: http://hill-funeral-home.com/