My washer door wouldn't open. Best appliance came out right away and fixed for a reasonable price.read more

Scheduling the appointment was easy & the service tech was very helpful. The communication after…read morethat with the repair estimate was less clear, and when it was determined a part was no longer available, they didn't automatically offer to return my repair deposit; separate from the diagnostic cost. I'm still waiting for my refund.

My dishwasher in a newly purchased condo would not start. Emergency ER in Auburn sent a technician…read morewithin 24 hours. I received an estimate and information on ordering the part. Within 48 hours, my dishwasher is working. The technician was thorough. He had to come twice.

I paid Appliance ER $110.04 for a diagnostic visit on my Bertazzoni refrigerator. During that…read morevisit, the technician showed me the failed part -- the main control panel -- and explained it would need to be replaced. After receiving their estimate, I was shocked. Appliance ER quoted me $1,935.02 to replace a part that I was able to purchase directly from Bertazzoni for $249.95. This is not a complicated repair. The control panel is a plug-and-play unit. The installation instructions are straightforward and publicly available: Turn off the breaker, unplug the unit, take a photo of the wiring, swap the panel, and reconnect. That's it. No sealed system work. No refrigerant. No special tools. No advanced labor. Yet the quote reflects nearly $1,700 in markup for a part swap that takes minutes. What's most concerning is that the technician physically showed me the panel during the diagnostic, so I was able to verify exactly what part was needed and how simple the replacement is. This felt far less like a repair estimate and far more like an attempt to take advantage of a homeowner who doesn't know they can order the part themselves. I understand companies need to make money. I do not understand a 7-8x markup on a plug-in component with minimal labor. If you use Appliance ER, make sure you price the part yourself before approving any work. It may save you thousands.

Vitalii from Bold & Short Repair replied within minutes of messaging him for repair services on a…read morelate Saturday afternoon. I described my issue with my freezer (loud buzzing sound when the motor comes on) and he was able to schedule a technician to come by on Monday afternoon to work around my schedule. The technician, Vasyl, texted me when he was on his way and arrived promptly as scheduled. He was able to quickly diagnose the issue (ice build up that was hitting the freezer fan when it turns on). To repair, I needed to move all the food items out of the freezer and into coolers, and Vasyl was able to quickly repair the issue by manually defrosting the ice build up using a commercial steamer tool. He inspected the fan and it was still operating normally and no buzzing, so it did not need to be replaced. He was able to diagnose the issue and finish the work within one hour of arrival. The repair price was reasonable and the inspection fee was waived since I went ahead with the repair. Vasyl also answered my questions about how to prevent this from happening again and also some recommendations on future fridges when it is time to replace mine. Vasyl was very friendly, professional, and courteous. Thank you Vitalii and Vasyl for fixing my fridge on such short notice. My family really appreciates the quick turnaround, fast diagnosis and repair, your transparency on the issue, and not recommending any unnecessary replacement parts. You saved us money from buying a whole new fridge!

We had a great experience with Vitalii and another employee coming to replace our oven as we bought…read morea new one and Samsung messed up on the installation scheduling. We were able to book them for the next day and they were very able to get the job done in just two hours. They were friendly and helpful explaining everything. They also could haul away the old oven for us. They were careful and efficient! The price was fair and it did not change from what was estimated once the job was complete. We would highly recommend them!

Meant to leave feedback from a while ago, Alex fixed our refrigerator quickly! Highly recommend!read more

Alex showed up when promised, was very professional and he very clearly described what he…read moreconsidered to be the potential fixes required for our KitchenAid oven and the best and worst case cost assessments of each. It turned out our oven fix wasn't as easy as we had hoped, but the oven is clearly fixed and within the price range Alex initially quoted. Bottom line, Alex would definitely be my first call for any appliance matter in the future.

I had a great experience with this technician. He came out and helped finish installing my Samsung…read moregas stove and made sure everything was done right. He had the proper tools to check for gas leaks, which gave me a lot of confidence in the safety of the install. Professional, knowledgeable, and easy to work with. I'll definitely be calling him again for appliance repair in the future.

He showed up on time, and was able to let me know quickly what was wrong! He was great at…read moreexplaining things and didn't push me for more expensive options!

Our dryer had a nasty grinding noise so I called Appliance Repair team. The technician came out…read morelater the same day and fixed our dryer in a little over an hour. The technician was very knowledgeable and personable. The cost of the repair, 1 pulley, 2 rollers, was $346 which I thought was quite reasonable. There's also a 3 month warranty. I would hire Appliance Repair Team again

I had a great experience with the Appliance Repair team. Roman came out to fix an issue with my…read moreSamsung stove that I had been struggling on my own, with no luck. He immediately knew what was wrong and fixed it very quickly. Roman was professional, friendly and respectful of my time and home. Very helpful and efficient- highly recommend!

My Samsung washer went down. After several repeated and frustrating calls to Samsung, as well as…read morewasting days with their unresponsive contractors, I eventually reached out to ARS. ARS was " Johnny on the spot". Customer service was great, they scheduled a tech right away. When the tech (Arsen) arrived I knew this guy knew his stuff. He answered all my questions, and was able to trouble shoot the problem with precise skill. After the part arrived, Arsen was back immediately to install the part and get the washer back up and running as promised, without any BS. What a true professional. IF you have any appliance issues, ARS is the way to go.

Wasted our time and did nothing. Quick replies on yelp, asked to call, left a message but they…read moredidn't respond. Sent another yelp message and they came out 2 days later. The guy showed up an hour past the arrival window they quoted. I watched him randomly removing mounting screws that had nothing to do with our leak. He put them back in and said he had no clue how to work on our washer even though we had included the model number in our request. He said someone would call us they specialized in our model and it's been over a week. Moving on now

I have been using Ben for our appliance repairs for many years and have ALWAYS had quick,…read moreprofessional work done well. He and wife Elizabeth work together as a team, she answers the phone, schedules and occasionally helps on the job when extra hands are needed. They are very competitive with the price and will advise if they believe the repair is not worth it on old appliances. I highly recommend Ben. RW

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

When you buy an expensive appliance one of your biggest concerns is having it serviced or repaired…read moreand it's even more complicated if you live in a relatively small town Our Miele built in expresso/ coffee machine was not working- wouldn't grind the beans. One call to Miele customer service and we received an email with a link to schedule a repair technician I was on hold with Miele for maybe five minutes, I got a phone call from the service company in less than four hours and they scheduled the service for the following weekday The service tech was on time, super knowledgeable and had us up and running in an hour. LUMA, Miele's authorized repair company is a well managed company and we were extremely happy with their service.

On the 27th of June we had a service technician out because our MIELE dishwasher had died. Turned…read moreout it was the main board, and he didn't have the part, so we needed to order it. The part came in and on July 16, the technician came out to install it. Everything was going well until I happened to mention that the standing water in the dishwasher from when it died mid cycle, had caused a foul smell, and that after mopping it all out, I had wiped the inside of the dishwasher out with bleach water after removing the filters, as well as putting a tiny bit in the drain. Once I mentioned this I was berated by the technician until I was literally in tears. I have never been made to feel so stupid in my life. Obviously I didn't realize it was such a mistake and one that certainly won't be repeated, but I was told that I was poisoning my family, I was told that there was no way to fix it, that it was going to be in the machine forever no matter what I did, I was told repeatedly that he'd never heard of ANYONE putting BLEACH in their dishwasher, only baking soda or vinegar, and that he couldn't guarantee that I hadn't ruined it. He also demanded to know if I had put bleach in my steam oven (excuse me???) and told me that he now HAD to "report" that I had used bleach on the inside of my dishwasher "because I told him about it" as if I was being reported for a crime. Then after all of this mistreatment, I was expected to cough up over $300 for the visit. I get that it may not have been the best choice. But I have to wonder if this technician never makes mistakes in his life, and if he does, if he expects to be berated by complete strangers in his own home, like I was berated during this service visit. How would he feel if it someone had done the same to his wife? Chlorine takes no more than 5 days to dissipate from standing water. This tiny amount that I used was weeks ago and long gone, especially after the 2 empty cycles we ran after he left. Given that we have chlorine in our drinking water, and that we use chemical detergents to clean our dishes in the machine, I am hardly "poisoning my family", and I hardly think this simple error deserved the level of berating I received today. I have to wonder if he treats all his customers this way when they make a mistake with their appliances? I have reached out to the company about this experience twice now and have been completely ignored. We will not be using Luwa again. Not a happy customer.