I had acquired some metal chairs for free through Craig's list. It was suggested by a local fence…read moreand security company to go to Ned's to find what I needed to repair the rusted legs on these chairs. I walked in and was greeted right away. Told the guy what I was looking for, I had the chairs with me so he could see exactly what I was trying to do. He looked at the chairs, took measurements and we went back in the store in search to get me what I needed for this project I wanted to do. Now, I was probably not needing steel to repair these legs but, hey I got these chairs for free and didn't want to spend too much time trying to find something that would match perfectly and they had been rusted out so I was looking for a fix more permanent. After having the right size found and cut I was looking forward to this project. Now, let me tell you why this place got 4 stars vs 5. As I go to the steel yard to get my steel I hand I was approached by a guy on forklift, hand the guy the paper, he looks at it and tells me to go to the back corner and wait. I get there and in a few minutes he cuts the first pieces, perfect. The second piece is a round piece...he cuts a square piece. I tell him that's not what I need, I don't need a square I need round. He tells me that the paper didn't have round on it. I looked and nope it didn't say square nor did it say round. So, he then looks for the right size round piece. A few min go by and here he comes on a fork lift with a 20 ft piece. Ok, cuts me my small piece and I check for size to make sure it fits the leg and it fits. I say thank you and I'm heading out. When heading out, there's a sign that says stop here to check out. There's a truck in front of me so I wait, the guy grabs his paper and waves him through. I get up there and the guy to check me out is now on the phone....I wait and he notices me but, keeps talking...I wait. A girl walks up and I go to hand her the paper, she yells to the guy on the phone, he seems agitated and tells her something and she's confused, and tells me, I don't know what he's doing...so, I tell her here's the paper for my metal, she yelled back to the guy on the phones and he yells back agitated at her and waves to her and tells her to let me go through. So, the customer service was good on the inside, friendly and helpful when you go in but, could of been more helpful to write round pice for the guy in the metal yard, and they need to work on customer service while heading out. Have lots of metal choices, and well as other things for a lot of uses or ideas,

Great people! Awesome place to go if you need any kind of metal for you projects! Reasonable…read morepriced. Or if you just want to go in and look around to see what they got it's likely you will find something you need or just want! Never had a bad experience here. I like that it's run by family and all of them from the country! They know what it means to work and what it takes to get a good done!

What an unwelcoming place to shop. I'm done with this place! The creepy salesman with zero…read morepersonality makes me feel uncomfortable. He has never been able to answer questions and seems to resent me for asking. People behind the counter are always goofing with each other and can care less about costumer service. Just an awful atmosphere all together. We have no other choice than to buy from other localities. Bad, just Bad!

Overpriced, poor customer service, Big Attitude, like they don't care if you shop their or not…read more Never have the items I need and when they do they are twice the price or any competitor. I thought shopping local would be great for the community, Not so much, Not a community oriented business, I will shop at Tabet lumber and hardware on Baca in Belen at least they are friendly, and are willing to help. Ace hardware on Reinkin in Belen, Friendly good prices and well organized is also a good place when you want to shop local. TSC Belen next to Walmart is another good place to shop, helpful, friendly, well stocked and organized.

Great to have this store in this small town. They have always had everything I have needed for home…read morerepairs, gardening and even for holidays. Shopping there is pretty quick because the minute you walk in, someone is there to help you find what you need. This is good because, for a smallish store - it has a lot packed into it. They also have a really nice selection of plants in the spring and summer - not just the everyday things - but some nice oddities!

Well here we are my sister and I in the small town of Socorro for a family reunion, and right next…read moreto the motel where we are staying is an Ace Hardware. Well being a fellow hardware retailer we just had to check the place out, this is where my daughter said "see you later mom"! After she rolled her eyes! Kids these days! Anyway we decided to have fun without her. You would think for a small town inside the place would be a little haphazard and the inventory a little lacking. But boy was I surprised. This place is well stocked and very organized, and the staff extremely nice and helpful! My favorite part had to be the nursery though! When I walked out there butterfly's were flying around! It's a family owned business and that means a lot to me. Everywhere you have these big box stores moving in and putting places like this out of business, so it was so nice to see the staff interact with customers they have known and helped for years. It was a pleasure to visit your store!!

The staff is so friendly and always willing to help! Not to mention they are all dog lovers, so you…read moreknow they are good people! So glad to have a local store to help with our home improvements.

How does walking in to have keys copied end up with an employee screaming at a customer to, "get…read moreout of her store?" How does a store go from eliciting words of praise one day to the worst customer service experience of the year? I went to Raks to have some keys made. Simple, right? If only that were true. I presented three keys for duplication. The rep, Josh, advised that he may not have a blank for one of the keys, to which I responded, "leave it out, I have copies of that one." Unfortunately, Josh was new and fixated on making all three keys. Once again, I asked that they leave out the difficult key. As a customer, I have a right to decide what I want or don't want to buy. I was irritated, but polite. Fast forward to checkout. The price was more than expected for a couple sets of keys and a length of chain. I asked the cashier to double check. She told me that the difficult keys were $4.99 each to which I replied, "I told them to leave that key out." The next thing I know, the cashier, 'Louise,' is repeatedly screaming at me to, "get out of her store." UNACCEPTABLE. It's not her store. If it were, she wouldn't be in business very long screaming at customers at and chasing them out of the store. I've spoken to management. I've contacted Do-it-Best. I am hopeful that Raks will make this right. How, you may ask? I would like a personal apology from Louise. Anybody who so freely and openly verbally abuses another human being in the course of business should, be held accountable to face that person in apologetic remorse. In this case, I'll settle for feigned remorse. Review will be updated upon resolution.

Worst experience ever I need help with some electrical wire stoic at the customer service desk for…read moreabout thirty minutes while employees stood there worried about how many tubes of caulking where left on there desk I counted 3 but I guess they needed four employees to verify that anyways I would go there if it was the last hardware store in New Mexico thank god for Homedepot In Las Luna NM

Always willing to help and answer questions, slightly limited supply but that is to be expected in…read morea small town.

What an amazing experience! They went far and beyond to assist me in my time of need. My wife's…read morerollator was broken and instead of showing me the part, HE JUST FIXED IT! I will never forget this store! A big thank you!

Just wandering through. I needed some bird seed for my bird feeders. The birds have been hungry…read more Clean well maintained store.

I ordered some moving boxes online to be picked up at the store. I parked in the designated area…read morewent to the email I had received checked in and employees brought out what I had order within about 10 minutes. The Box that the contents were in was damaged and ripped open during shipping. This has happened a few times with home depot and their shipping companies not taking care of items that are shipped to the store Or home.

The moment you walk in people are there to help you with whatever your request may be simple or…read morevery strange

Jude was so helpful! Went into my new local little hardware store again today! Bella greeted me at…read morethe door, and Jude helped me the whole time finding exactly what I needed! I couldn't be more pleased with this little jewel. The cleanliness, convenient prices and staff make this place incredible so incredible.

Awesome product availability and very helpful people! Very…read moreconvenient to have in our area

Helpful, someone greets you and shows you where stuff is. They seem to have a little bit of…read moreeverything. Honest, small town friendly, what more can you ask for?