they sell shoes that are dirty and worn. I went back to the store to exchange and they gave me…read moreoptions that were even dirtier! the lady said it's because people try on the shoes and the floor is dirty but honestly, do better. why pay $80plus dollars for shoes that should be new??

My Wife's Shopping Dilemma Saga I always have a difficult…read moretime finding shoes that not only fit but aren't gag-worthy. Sketchers was a totally new experience for me. The sales associates were wonderful, but one clerk finally gave up on me. Fortunately she introduced me to Ariah Quinn. She was amazing! She encouraged me to identify styles that I liked while she went hunting for others. She even found a Martha Stewart Collection Sketchers!! $$ Cha-Ching $$ Although the price was very reasonable and they were on sale, I ended up loving 4 pair. Sketchers: Comfort + Value + Ariah

they helped my so much and they gave a good discount. if you need good running shoes this is the…read moreplace for it

I was really impressed with the level of customer service we got at Heart & Sole Sports yesterday…read more My wife recently got a new job that requires her to be on her feet throughout most of the day and was in dire need of new shoes with great support. She went in knowing she wanted to try some Hoka's but didnt really know which ones to choose from. The sales rep spent a good amount out time with her talking through the various options. He measured her foot, analyzed the way she walked in each pair and didn't try to pressure her. She ultimately settled on Hoka Arahi's which she absolutely loves. I walked away with a new running shirt and know I'll be coming back when I'm ready for my next pair of running shoes.

I don't know why I just don't go here first when shoe shopping is required. In the summer, they…read morehave an amazing sandal selection. This time...I needed boots. They often have a buy one, get one half off sale which is GREAT! The staff is always super friendly and helpful. Not overly helpful...I like breathing room when I'm shopping. The prices cannot be beat. I have 4 pair of shoes from here and they have not let me down, the quality is pretty good for the price. Very trendy and great selection. Highly recommended.

I was really in a pinch after tearing a hole in the only pair of shoes I brought with me on travel…read moreto Albuquerque this week. It was 7:30 PM the night before my 8 AM business pitch, and I was frantically calling around any shoe store in the city I could find that was still open, trying to speak with someone. With 30 minutes to close, 3 of the 6 stores I called did not answer the phone, and 2 turned away my business. I am so grateful for Wyatt and Brandon at Shoe Palace T-012 because they literally did everything in their power to make sure I was able to get a replacement pair of shoes before the mall locked its doors. Not only did they answer my call at 7:41 PM, but they stayed on the phone with me until 7:56 PM (4 minutes left to closing), patiently listening to my situation, accommodating my requests, and helping me match a shoe they had in stock with my size and preference. At 8:13 PM, I was walking out of the mall with a new pair of Nikes. I couldn't have asked for a more reliable customer service team to help me with a last-minute transaction when I needed it most. Thank you Wyatt and Brandon!

This place has great customer service!! Definitely coming back here. I went to the same store down…read morestairs and the guy said he couldnt do my return but this Shoe Palace upstairs helped me with my return with no problem. The customer service I received from Wyatt today was excellent!!! Thank u appreciate it :)

Yes they hold a great variety of shoes and clothing for men and women and kids and the customer…read moreservice is great.

I love this location! Often strolling through uptown, I can't help but find myself in Banana…read moreRepublic. But I had such a great shopping experience at today, thanks to Kayla! She was incredibly helpful, knowledgeable, and patient, making sure I found exactly what I was looking for. Her attention to detail and bubbly attitude made the whole experience enjoyable. She knows so much about clothing and fashion! I felt like I walked out of the store with so much more knowledge on stitching, clothing care, and production of this brands clothing. It's always refreshing to meet a salesperson who genuinely cares about their customers. She had no reason to be so pleasant, but she continuously went above and beyond. Thank you, Kayla, for your amazing service :) I'll definitely be back!

I'm a traveled man, and by that I mean I've been to a few BR locations. I have to say that this…read moreNEW location is well placed, and ranks up there amongst some of it's sister stores in bigger cities. When you first enter, you're welcomed into a nice open space that is continued down the expansive hall. It has almost a library feel to it with its sectioned areas, dark wood shelving, and well planned "book" and "bulb" displays. The aesthetic is beautiful, and is what I've come to expect from the brand. Like I mentioned in my tip, the store has twice the selection and twice the amount of product. It's already, in my opinion, better than the mall location, but I say that only because there's more and more. The people stayed the same, and they're still just as helpful. The pricing is the norm for the brand, but there are always sales upon sales at the store (if you didn't know already). Anywho, not much more to say really. A nice new location, and this location is up there with many of its bigger sister stores. It's now located in the great open outdoor mall at Uptown. A perfect fit for the brand, and now a great fit for Albuquerque.

My feet are not shaped for shoes. I never find shoes that fit. As a child an teen I mostly went…read morebarefoot because my shoes were ALWAYS too long ( making them fall off when I walk) or too narrow causing me to cry in pain and refuse to walk. Sometimes I used a box cutter to make space for my foot. As an adult I wore flimsy ballet flats that stretched until the sides of my foot stuck out past the sides of the sole of the shoe or some kind of sandals/ flip flops that did the same. The owner is a miracle worker. She spent hours measuring my feet and measuring how I stand. She made custom insoles for me and sold me two pairs of shoes (now the only pairs I own) when I finally had real shoes that really fit, nothing else was ever good enough again. Also, for the next year I went back with minor complaints (the arch is not high enough, the heel does not feel right) whatever it was, she took off the shoes and went in the back. Then she put the shoes back on me and it was fixed. The shoes felt just perfect. Many years have passed. Her shop is now in a new location and I am still wearing the same two pairs of shoes. (one black and one brown) She sold me shoe polish that makes them look brand new. I love her and I love her shoes. Now you need to schedule an appointment. I promise you it is absolutely worth it. She gives you her undivided attention and she can solve any foot problem. I took my father to her. He has what he calls "Hill Feet". The more he stands up or walks, the more his feet hurt. He always wants to quit everything and get off his feet. Miraculously, she managed to fit him with a pair of shoes. The shoes even looked nice. If you have any kind of "special needs " or shoes just don't fit the shape of your feet. Call and make an appointment. You will walk out wearing shoes that are just right for you. Your feet will thank you.

My elderly dad needs shoes and I called ahead of time and there was no answer. Someone called me…read moreback at the end of the day and left a message. I called the next day (It was Thursday), and made an appointment for Monday which seems to be the first available. She said it would be better than doing a drop in as she gets busy. I ended up not being able to make the appointment and called a half hour ahead of time to cancel and reschedule and the owner scolded me. I hung up midway through being chastised. I didn't get a good vibe from the place. Four of the reviews are good but there is one here that isn't. I'll take my dad somewhere that has better customer service.

Very sad that EB is going out of business…read more But try and get in on the 40% off sales while you can Uptown store will be open till at least the end of April 2026 With new stock arriving weekly until it's gone

Over the summer they ended the lifetime warranty on their products and they will only accept…read morereturns on unused items with tags attached and receipts. Their 800 number is a nightmare. We tried to return a jacket that was unworn but since we had removed the tags, they would not refund or even do an exchange or store credit. We've been loyal customers for decades and always loved their products. So disappointed with this company. They lost a loyal customer.