They never have anything you need. It's kind of a pointless place to shop. Might as well go to Home…read moreDepot or Lowe's. This place is nothing special.

The repair guys at Ace Hardware in belen NM are the laziest liers I've ever had to deal with…read moreanywhere. I dropped off my Stihl saw to be fixed. They said they couldn't touch it because it didn't have a safety guard on it. Then they said they would go ahead and fix it. Well 3 1/2 weeks later and 4 different stories later I went and picked up my saw which had not been touched. That saw is my money maker and given the run a round for almost 4 weeks and being unable to make my on a average $350.00 a week with my saw makes me think theyou just are lazy lieing assholes. Ace Hardware in Belen NM owes me about $1200.00. I will not ever go there again and will never recommend them to anybody! Bones

What an unwelcoming place to shop. I'm done with this place! The creepy salesman with zero…read morepersonality makes me feel uncomfortable. He has never been able to answer questions and seems to resent me for asking. People behind the counter are always goofing with each other and can care less about costumer service. Just an awful atmosphere all together. We have no other choice than to buy from other localities. Bad, just Bad!

Overpriced, poor customer service, Big Attitude, like they don't care if you shop their or not…read more Never have the items I need and when they do they are twice the price or any competitor. I thought shopping local would be great for the community, Not so much, Not a community oriented business, I will shop at Tabet lumber and hardware on Baca in Belen at least they are friendly, and are willing to help. Ace hardware on Reinkin in Belen, Friendly good prices and well organized is also a good place when you want to shop local. TSC Belen next to Walmart is another good place to shop, helpful, friendly, well stocked and organized.

Just wandering through. I needed some bird seed for my bird feeders. The birds have been hungry…read more Clean well maintained store.

I ordered some moving boxes online to be picked up at the store. I parked in the designated area…read morewent to the email I had received checked in and employees brought out what I had order within about 10 minutes. The Box that the contents were in was damaged and ripped open during shipping. This has happened a few times with home depot and their shipping companies not taking care of items that are shipped to the store Or home.

Great salesperson, terrible in getting their third part to do delivery and installation of…read moreappliances. I had left two messages and was promised a call and install and delivery date. Store has no control over third part for their services to customers. Can't recommend LOWES for sales of appliances.

I ordered a new washing machine on 11/26/2024. I waited a month for it and it was finally…read moredelivered 12/23. Upon delivery, the delivery team noted the washer was damaged with the whole left side, top to bottom dented in. They tried to tell me that would have no effect on the machine operation as there were no mechanics or wiring on the side. Side Note: During the haul away of my old machine, I requested removal / reinstall of the pedestal under the washer ($600 value) and was told they couldn't do that as prior issues with customer dissatisfaction!! They offered me a 10% discount on the purchase price of the damaged machine which I accepted. Afterall, I hadn't done laundry in a month!! Immediately after they left I started laundry. The wash/rinse cycle sounded like a train coming down the tracks so clearly the drum had been damaged. I immediately called the store to advise of the damage. I was told I would receive a "full refund" and pick up was scheduled for 12/30/2024. I was also told as soon as they received the product back in store they would process my "full refund". As I hadn't received a refund by 1/7/2025, I contacted the store. I was told they would research and call me back. 2 hours later I received a call back and was told they "found" my return at the back of the store, the pickup team hadn't advised the store department of the return!!! Seriously:(. A manager was required to approve my refund which turned out to NOT be a full refund. The cost for hauling-away I can understand. However, charging me for delivery of a damaged product, Lowe's could have gone a long way towards customer good will by crediting that amount back to me. It's like they don't think or don't care. Let's just say this was less than a stellar experience to the point that I will never shop Lowe's again!!! There are other options out there!!!!

Great to have this store in this small town. They have always had everything I have needed for home…read morerepairs, gardening and even for holidays. Shopping there is pretty quick because the minute you walk in, someone is there to help you find what you need. This is good because, for a smallish store - it has a lot packed into it. They also have a really nice selection of plants in the spring and summer - not just the everyday things - but some nice oddities!

Well here we are my sister and I in the small town of Socorro for a family reunion, and right next…read moreto the motel where we are staying is an Ace Hardware. Well being a fellow hardware retailer we just had to check the place out, this is where my daughter said "see you later mom"! After she rolled her eyes! Kids these days! Anyway we decided to have fun without her. You would think for a small town inside the place would be a little haphazard and the inventory a little lacking. But boy was I surprised. This place is well stocked and very organized, and the staff extremely nice and helpful! My favorite part had to be the nursery though! When I walked out there butterfly's were flying around! It's a family owned business and that means a lot to me. Everywhere you have these big box stores moving in and putting places like this out of business, so it was so nice to see the staff interact with customers they have known and helped for years. It was a pleasure to visit your store!!

The staff is so friendly and always willing to help! Not to mention they are all dog lovers, so you…read moreknow they are good people! So glad to have a local store to help with our home improvements.

How does walking in to have keys copied end up with an employee screaming at a customer to, "get…read moreout of her store?" How does a store go from eliciting words of praise one day to the worst customer service experience of the year? I went to Raks to have some keys made. Simple, right? If only that were true. I presented three keys for duplication. The rep, Josh, advised that he may not have a blank for one of the keys, to which I responded, "leave it out, I have copies of that one." Unfortunately, Josh was new and fixated on making all three keys. Once again, I asked that they leave out the difficult key. As a customer, I have a right to decide what I want or don't want to buy. I was irritated, but polite. Fast forward to checkout. The price was more than expected for a couple sets of keys and a length of chain. I asked the cashier to double check. She told me that the difficult keys were $4.99 each to which I replied, "I told them to leave that key out." The next thing I know, the cashier, 'Louise,' is repeatedly screaming at me to, "get out of her store." UNACCEPTABLE. It's not her store. If it were, she wouldn't be in business very long screaming at customers at and chasing them out of the store. I've spoken to management. I've contacted Do-it-Best. I am hopeful that Raks will make this right. How, you may ask? I would like a personal apology from Louise. Anybody who so freely and openly verbally abuses another human being in the course of business should, be held accountable to face that person in apologetic remorse. In this case, I'll settle for feigned remorse. Review will be updated upon resolution.

What an amazing experience! They went far and beyond to assist me in my time of need. My wife's…read morerollator was broken and instead of showing me the part, HE JUST FIXED IT! I will never forget this store! A big thank you!

Awesome product availability and very helpful people! Very…read moreconvenient to have in our area

Helpful, someone greets you and shows you where stuff is. They seem to have a little bit of…read moreeverything. Honest, small town friendly, what more can you ask for?

This is one of the smaller stores I've been too. Of course the area it serves is not well…read morepopulated. So not surprisingly they had something I needed in stock. A short trip from Albuquerque brought me to a clean, uncluttered store. I had a hard time finding what I was looking for. But help arrived before I had the chance to ask for it. Item located and after a short trip around the store we checked out. Easy in - easy out. With chain stores employees make all the difference

Very unprofessional staff, I saw a girl in the parking lot smoking what I could only assume was…read moremeth in her car. In a blue Chevy spark, the girl had brown hair, hopefully management can do something about it. I will not be shopping at this location anymore