More than 5 star-fun, scenic, and mostly importantly excellent instruction, freedom, assistance…read morewhen needed, & advice from Todd. Go Snowmobiling with this company!

We had a great experience with our full day Razor rental. The vehicle was in great shape, and the…read moreowner/operator provided maps and advice so we spent a full 7 hours on the trails. Hindeman lake was a scenic view for our picnic lunch. Highly recommend this establishment!

Fantastic customer service!!! I was greeted immediately upon entering, they put new wipers on my…read morecar & wished me a happy holiday!! I will only shop there for all my auto needs. Thank you!!!!

Horrible. I was first in line, 2 people behind the counter. I stood there waiting to pay for 1…read morebottle of coolant for 8 minutes. No one acknowledged me standing there all that time. I told the guy behind me he could rebuild it faster. LAME LAME LAME. NEVER AGAIN. They deserve no stars. I had to click one to post the review.

Beware ... Do not buy or service a car from this place. Took two cars in to get an oil change and…read moreone minor other repair and left having to pay close to $3,000.00. To top it off took the cars back home, had them sitting in a heated garage not being used and two weeks later went to start one of the cars and it wouldn't start. They take no responsibility for their work. We had to get the car towed back down and they tell me it's just bad luck on my part. Now I have heard horror story after horror story about this place. I just wish I would have known before the fact. I am writing this to people to know for the future!!!!

I don't know what management was thinking!! I was just starting to trust the service department…read morebecause of the 2 guys at the service desk one younger and one a little older . I went in to get a service job done and everybody I trusted was gone! I definitely did not receive a quality or trustworthy experience and I do not recommend anybody to go to this dealer for service or sales! The manager and owner sure did a Good job screwing up the place up again. Next time I'll pay the extra money to drive to Lithia twin falls.

Regarding the service department, ******* horrible. They simply do not care if your car is repaired…read moreor not, when it gets done or not, or whether they should give you a call to provide you with an update or not... As a customer, you are nothing more than a means to an end, which is to do the least they possibly have to do to get a paycheck. Regarding sales, the sales floor seems utterly vacant, with anyone wanting to sell a car. I don't see any salespeople or any sales going on when I go in there, EVER.

I cannot speak to the sales department but the service department, which you will need for any…read moreexisting or new Fords, is a complete disaster. It is the worst that I have used in 20 years. This determination is after a dozen service opportunities to do it right. Every oil change leaves large, wet, oil stains on my running board and oil soaked footprints in the carpet. This happened three out of five oil changes. At a recent rotate and balance,my F250 lost three of the balance weights in the first sixty miles driving at 60 mph. They have no software or any system for tracking progress of any service work. If you stop in or call to check on the status of your vehicle, they have to try to track down the mechanic. They have never returned a call for an estimate to complete the work. They keep an extremely limited parts inventory so most likely your parts will have to come from Boise, which can take two or three days. My recommendation is drive to Twin Falls, Mountain Home or Boise and save yourself money and trouble.

They know that tbey pull most tires and still charge you to get in to see if they are out there…read more Complete bull crap

Best place to get parts (mostly like new) for any vehicle at a reasonable price! The guys upfront…read moreknow exactly where every vehicle is so it's pretty easy to find what you're looking for. Overall great and welcoming business!

I just could not let another day go by without sharing this story and my experience with Karl…read moreMalone Motorsports Hailey ID. Recently 10/12/2023 bought a 2005 KTM 450EXC. It had been stored indoors for a number of years and needed some attention. I lowered my price to the seller knowing that I had to put maybe $500 into it to bring it back to life. Karl Malone is the only dealer in our small town for KTM, Yamaha and other makes of snowmobiles and Razors. Well the whole thing of bringing it in started off poorly since I did not have a trailer. Each day I would call or go in to see if they had picked it up yet ($50)from my seller. No each time but maybe tomorrow, right? Finally I asked if YOU have a trailer I have the truck and time to pick it up. NO, insurance liability. Eventually I took one of their people and their trailer and we picked it up. Days go by and no we have not gotten to it yet. Understandable, right? Finally they say it is up on the racks and they are working on it. Then weeks go by. Each Friday I would expect a call to say it is ready and no call. This went on for a month the first time. Finally after harassing them enough and more than a month they say it is ready. I go down there and it would not start. After rebuilding the carburetor, waiting for parts and nothing. Let me add at this juncture that their shop time is $169/hr by the way. For inexperienced non certified KTM mechanics? A price like that would be for skilled and knowledgeable mechanics. More time goes by. No call. I am frustrated as hell and cannot imagine what is taking so much time. Finally I get the call. You bike is running and ready to pick up. Well at $169/hr and rebuilding just the carb you can imagine that portion alone is $500. Leave out adjusting valves and other technical stuff. The total of the first bill came to $1771 (WTF?) and more than a month and no calls from them at all. Brought it back home and guess what. It would not start at all! Called to let them know that I am bringing it back due to this. Dropped off again and they then said that they needed to put in a new fuel pump. Really? Do you guys even know what you are doing? This is a single cylinder, single carb and single spark plug motorcycle. Another month goes by and no calls. I drop by, I call and I feel like the bad guy. VERY unprofessional behind the counters by the way. I tell them that I am not paying for them to rebuild my carb a second time. They somewhat agree. New battery and they say my speedo was shorted out and draining the battery. That was not the case when I brought it in. They left it sitting in the rain for months. The inside of the speedo was filled with condensation. Their solution? They disconnect the speedo so no display at all now but not when I brought it in, right? Then they handed me a battery tender that I did not ask for as a solution for the electrical AND charged me $60 for that! The story goes on for a while but I think you are beginning to get the picture. $2000 later and I had just bought the bike for $1800? And it barely starts (is not jetted properly at all), now now speedo but has a nice battery tender?? WTF? You can take what you want from this story but unless you have a boatload of cash, alot of patience for unprofessional folks and alot of time on your hands I would sure find another solution to getting your motorcycle, ATC or snowmobile repaired. A big thumbs down to Karl Malone Motorsports Hailey ID. I hope their new Ford Dealership is going far better.

I took our quad in to get two flats repaired but ended up needing two new tires. The staff was very…read morehelpful, friendly, and professional. They got right on our quad and had us out of there in 30 minutes! I wouldn't hesitate to buy a new cycle next time I'm due for one.