I'd add stars because the AM breakfast staff and folks doing cleaning in the communal area where…read morevery friendly! When traveling you always have an expectation for a Hampton Inn, usually paying more because you can trust the brand. This is more like a forgotten Sleep Inn or tired Best Western. Not dirty. The bed is comfortable but the pillows are a bit lumpy. Furniture in the room is damaged. Outlets by the bed don't even hold a plug. Bathroom toilet not bolted down and a seal must be broken based on the string odor. We thought the neighboring room had a loud white noise machine. Turns out it is the fridge. The freezer portion is so full of ice nothing can fit into that section. Shelves broke or missing in the fridge. I'm not one to photo every bit and bump but as a for instance, but here's a photo of the bathroom mirror in a state of repair since? Some doors not soft closing so at the mercy of other guest's courtesy. Not at all what you may expect from a Hilton family of properties or a bright and modern Hampton Inn. Hope you get a good rate. We did sleep well. On the upside, the AM breakfast staff and folks were lovely!

A quick look at past reviews only adds to the feeling I have for not staying at this location…read more There are numerous bedding options for you to spend a night of sleep. Hilton brands promote more, and their staff and customer service "should" provide that?! That said, if this hotel is being managed by the likes of individuals such as "Ms. Mary", it is no wonder the reviews are so questionable! If you don't care where your money is being spent in conjunction with a quality customer experience, by all means, book your next stay here... If you value your hard-earned resources and how they are being appreciated from your patronage, book "ELSEWHERE"!!!

I had an enjoyable one night stay in this hotel. Our room was a nice size, with somewhat of a…read moreliving room area separate from the bedroom. It also had a small kitchen ish area that was convenient for our food and our dogs food, since he was with us. There was a fridge in the room that was very helpful. The bed was SO SO comfy, it was like sleeping in a cloud. That was my favorite part of the whole trip. The bathroom area was clean and spacious too. I don't love the half shower door, which seems to be a big trend in hotels these days. I literally freeze taking a shower lol. But the water pressure was great! I'd stay here again, I did enjoy everything else!!

Hyatt this was a disappointment. My room 403 needs a major shampoo as there is a really distinct…read moreunwelcoming odor! Stained carpets around the fridge. I had lady bugs flying around in the room and I first thought they were bed bugs on the curtains and started to freak out. I told the lady at the front about it and she responded with aww there lady bugs. I'm not one for feeling comfortable sleeping with bugs flying around!! Nothing was offered to change. I was there for a funeral and flights were delayed so it was already a not so good start to this. I expected more from a Hyatt. Stained towels and I just didn't feel comfortable at all.

Cute cozy hotel with giant tv in the rooms and I got a king size bed. Thank you Sheraton! The hotel…read moreshuttle picked me up quick from the airport. Driver was so funny! Front desk gal was lovely and told me how to catch the free bus across the street to downtown. It is a 30 min bus or uber $20. I took the bus and got some beautiful pics of old huge historic buildings. My room is nice with big shower. Super clean room and the 3 housekeepers were very sweet and gave me a couple items. This Sheraton is a lovely convenient place to stay and has a restaurant. Across the street is a grocery store and 5-7 eateries! They will shuttle you over.

Only stayed because it is by the airport and I could use points. No other reason to stay here…read more Older hotel. Staff was fine. Place was clean. Black out curtain did nothing and air unit is very loud.

Nice hotel. I travel in to Rich from several hours away to use the airport and I stay here every…read moretime coming and going. Rooms are very nice and clean, good water pressure in the shower, plenty of outlets for the inevitable charging requirements. It has a good bar and the house kitchen is more than adequate, meaning you can eat right there and drink without worrying about driving, which after 18 or more hours on airplanes is a big deal. After that, off to bed in comfortable surroundings.

Arrived at this property during a thunderstorm and drove through the parking lot a few times trying…read moreto find a spot. Eventually, I found that you could park behind the building and there were available spots there. However, my digital key wasn't working so get me in the rear entrance so I had to wait to in the rain for someone to exit so I could go in. There was a short wait at the front desk so I could get a physical key to use. The Front Desk agent was very kind. The room was comfortable and everything worked as it should that evening. In the morning, the shower didn't have hot water. I was packing up at 10:00 and took one last trip to the bathroom before my road trip and no water flowed from the sink. As I left, I let the front desk agent (same person as the night before know) and she apologized. Only as I walked out of the back door did I see the sign that said the water was being cut off at 10:00 am to do repairs. While I appreciate that sign, something slid under guest room doors would have been better as not everyone leaves their rooms before checkout (especially at a property where breakfast isn't included). Overall, my stay was ok but I likely wouldn't return to this property.

As a Marriott member, the Courtyard does the basics of what I need in a hotel and this location…read morefits that to a T. Located by the airport, I was given a room with a comfy bed, a working desk, tv, and clean bathroom. Hotel has typical amenities of a workout room, indoor pool, and lounge area. No complimentary breakfast FYI. If you're gonna get the shuttle to the airport, make sure you call and be where you're supposed to be which is down further on the right when you exit. I though they had forgot about me when I called until they showed up 30 minutes later. It was early afternoon so didn't miss too much time but had it been at night, I'd probably give a weaker review.

The front staff is really nice as was the shuttle driver, and checking in was easy…read more The hotel is quite well appointed, and my room was quite nice; however, it needs to be freshened up. For example, the soap/shampoo holder in the shower was rusty as was the rail to the closet door. But the furniture was newer and nice. I tried to get a cup of coffee for breakfast, but the lady who seemed to be managing the bistro seemed to be spending most of her time in the back room. When she finally surfaced, I attempted to get coffee, but she was not able to look up from the cash register to acknowledge me. No coffee for me. Day 2, I talked to the bistro dominatrix today, but no coffee for me. She had to grind beans and forgot about me. The beds are comfy, and great pillows. The hot water for the shower isn't hot.

We have stayed here twice in the last 3 years, and they updated since the first time we were here 3…read moreyears ago. Our room had a kitchenette, large bathroom, king bed with sofa (pull out bed) and it fit our family perfectly. We were not cramped and it was very spacious and comfortable. The bed was comfortable, too! The front desk staff were very friendly and helpful with anything we needed. Complimentary breakfast, but the hours are a little short in my opinion. Overall we had a great experience and I will return the next time we come to visit.

Desperately needs to be modernized. The concept of the room is a good idea with the layout and…read morekitchenette, however it is so outdated. The nicest part of the hotel is the front desk lady who was super friendly. Stay at the Fairfield Inn instead.

I didn't get a lot of photos but I recently stayed here for 4 nights on a work trip. My overall…read moreexperience was great. Upon arrival I called and had a shuttle at the airport in about 15 minutes. Mrs. Carrie (not sure on spelling) picked me up and was an amazingly kind lady. She made me feel like I was family and you can tell it is who she is, a kind and caring person. Ben helped me get checked in, and I was setup for my stay. He provided info that I asked for about the area and was also very kind. My first night I walked across the street to "Mexico Restaurant" and food was pretty good. The next morning I made a typical hotel breakfast shown in the photo. Aside from this - the room was nice and most of my time was working away. I had breakfast and used the treadmill and finished the night in my room. Room felt clean, noise level was better than some of my stays, food was good, service was great. I believe you get the energy you put out and this was a positive week. If you're flying to the Richmond airport and need a place to stay nearby, this is a great spot (or the other Marriott in the same parking lot, that also looked nice). It's about 5 minutes from the airport and they pick you up and return you when needed to fly out. Recommend.

I stayed here after a flight delay left me stuck overnight in Richmond. As frustrated as I felt…read morewith the delay, I was greeted by extremely friendly staff and an open, cozy lobby area. The room was in fantastic shape -- I couldn't believe the quality for the price, as some of these Richmond rooms were well over $200/night. As a sufferer of chronic back pain, I feel extra inclined to highlight the bed. I had the refreshing sleep I needed (especially as I faced another plethora of additional delays the next day). The next morning, I had a super smooth check-out process and a lovely shuttle transfer to the airport. The driver was absolutely fantastic -- I cannot remember her name for the life of me (I'm so sorry), but I am beyond grateful for her cheerful demeanor and sense of humor. I highly recommend this Fairfield, especially if you need a place to stay during a delay!

I had an amazing experience with the staff at this Doubletree property. First, Sherri at the front…read moredesk is so kind and accommodating, warmly welcoming all guests. She made sure we had all we needed during our stay. Shila, who simultaneously takes care of the bar and food orders, was conscientious and ensured she made time to get to know guests. Everyone appeared to feel welcomed and well served. These two staff members are the reason we will be making this hotel our preferred place to stay whenever in Richmond.

Decent overnight stay during a business trip. Surprisingly, the hotel was pretty quite and peaceful…read morefor the most part. I had a great view of watching the planes fly over from my window. Kinda exhilarating. It did get a little noisy, briefly, when that occurred. Room appeared clean and adequately furnished. Bedding was very comfortable. I didn't visit the bar/restaurant or other facilities during this visit. Staff was polite.