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    WellStar Kennestone Imaging Center at Towne Lake

    WellStar Kennestone Imaging Center at Towne Lake

    3.3(7 reviews)
    2.4 mi

    I've been here for more than one reason and more than one time. The staff was quick and caring and…read morethe service was pretty fast and great. Its nice when you can tell they really care about your situation and overall health.

    I'm not prone to write reviews, especially negative ones. I'm not doing this for me or out of…read morefrustration. It's been three hours since my appointment, so I've had time to consider if I'd write this. I had a CT scan scheduled for 3:45 today. New Year's Eve, I got a call from the office to call them. I got calls at 4:58 and 5:04 pm. My wife called them immediately, but, of course, the office was closed. We chuckled, saying that the caller, Angel, never intended to talk to us because why would she call after the office was closed? I called again the next day but got nobody on New Year's Day. I completed early check-in through MyChart anyway. I showed up at my appointment today 20 minutes early and checked in on the kiosk. My appointment time arrived, but other patients continued to get called back. Eventually, I heard the lady at the check-in desk talking about me with a coworker. She was literally talking about me by name. Anyone else in the waiting room could have heard. I wasn't sure what she was saying and assumed she was prepping her coworker to see me. I eventually heard him ask, "Why don't they call patients like this to notify them?" She responded, "Patients are called and notified. He got a text." (I never got a text.) I waited and waited for news on my appointment-any news. I never got it because nobody ever called for me. 25 minutes after my scheduled appointment, I approached her. She stalled and eventually told me they needed confirmation of insurance. It made no sense because I clearly have insurance. A doctor referred me. She told me to wait in the waiting area while she got the scheduler to schedule me. I eventually got called back. The lady seemed nervous. I told her I wasn't mad. She was simply doing her job. I told her that Angel called me and my wife after 5. My wife immediately called her back, but the office was closed. I told her it would have been nice to have been told in a voicemail that they needed insurance confirmation. It would also have been considerate and professional to talk to me after I checked in via kiosk instead of loudly talking about me with a colleague the way the lady at the front desk had done. I had to schedule another appointment, but I was told it would be two weeks out. I asked the scheduling lady what the problem was. She looked at her computer and then told me she didn't know. I'd needed to call and ask. I'm still not mad, but I'm incredulous. I can't believe what I experienced with this office. There was absolutely no professionalism or humanity even. I hope that Angel takes a more professional approach for others. I've scheduled another appointment for two weeks from today but might find another location. Life goes on.

    Woodstock Endoscopy - diagnosticimaging - Updated August 2026

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