Last year I purchased a pellet stove from Home Depot. It had the ability to hold three bags of…read morepellets after installation. The thermostat that they put in would not work. Then the machine kept blowing fuses. They had promised to cleaning at the end of the year, then said that I had had too many service calls because of user error. If user error is trying to turn on your pellet stove I guess I'm guilty. The company made promises that they didn't keep. They said they made multiple visits. Some were for another pellet stove, I would not purchase anything and would warn anyone to really get your fax. They told me that my stove was an entry-level stove and that my shop was unfinished, though it is insulated I had a cheap pellet stove That would heat the place better than my new machine anybody who doesn't stand behind their promises or what they do should not have a high rating in business. Be careful when dealing with this these people

Excellent experience!…read more What professionals! Jovanny, Xavier and Miguel did amazing work installing my Heartstone Mansfield stove and I am so grateful! Thank you.

We would highly recommed Fireplace West .. Very Prompt and knowlegable…read more Great Company and proffesional.

Prompt, Courteous, Professional, Reasonable…read more Dan arrived a few minutes early for the appointment we'd made in advance to have a blower installed in our Lennox gas fireplace. He installed the blower, gave the fireplace a thorough cleaning, replaced the ember material, and made some adjustments to ensure the unit was functioning as it should. We'd been given an estimate of the cost at the time of scheduling and to my surprise the total was somewhat less than expected. As we enjoy the new functionality of our fireplace, we can highly recommend Fireplace West for your fireplace maintenance.

Save yourself a lot of aggravation and call someone else. Came out a few months ago to fix a bad…read morepilot light assembly that they installed. I was told they were gonna call me back to see if it was under warranty. They never called me back. Called them recently to come out. They made an appointment with me for today at 3 to come out and fix the fireplace. They never showed up and they never called. and how convenient they don't answer the phone when you call them.I took four hours off of work which cost me over $250. Lots of aggravation, big expense and still My fireplace doesn't work. Do not use these people at all! They seem super nice at the phone until they don't show up or call you back.

No call, no show. I initially met these folks when I needed…read morea part for our gas fireplace. They found the part and charged a reasonable price for it. I liked them quite a bit and made an appointment to have a tech come out and do some repairs and pre-season maintenance on our HVAC system. I booked the appointment well in advance. The day and time of the appointment came and went with no technician. Two calls to their store went unanswered and unreturned. As I said earlier, nice folks, but I will not be doing business with them again.

The Intrepid wood stove we bought arrived on time and in great shape and we were notified promptly…read moreregarding the arriving. They even agreed to keep it for us for a whole month until we were ready to take delivery. We asked many technical questions about installing and venting and safety and Jason patiently responded to all of them and now we can rest assured that our wood stove will function optimally for years. I highly recommend buying from Fireside

From the owner: We provide an impressive line of quality stoves, grills, masonry products and more! Our large…read moreinventory will insure we have something for everyone, and if we don't, we will do our best to find it. Our showroom has gone through numerous upgrades to make your buying experience the best it can be.

Very quick response and Thomas tracked down a part for our Thermador refrigerator. They are…read moreprofessional, experienced w/ high end appliances and sensitive to cost. I highly recommend Genesis.

A man from Genesis Appliance Service came out to look at my oven. The temperature kept dropping. He…read moreordered parts, and I paid him $587.00 to fix the issue. He replaced multiple parts, and shortly after, my oven still would not hold a temperature. I called him, and he said he would get back to me once he had an idea of what the issue might be. I reached out a second time, spoke with him again, and he said he would get back to me. He never did. I reached out a third time and spoke with his secretary; she said he would get back to me, but he never did. This incident happened right before Thanksgiving. We gave him grace because of the holidays and hoped he would make it right, but he never did. Today, we have never heard back from him, and we would have been better off taking that money and purchasing a new stove. We were just trying to support local businesses. Save yourself the time and money, and purchase a new stove instead of going through the waste we endured.

Dave was super friendly, reliable, & had great prices. Sadly I heard from a neighbor that has…read morepassed away in the winter of 2021. I think this company has gone out of business, no one answers their phone any more.

Dave's Chimney & Stove has been cleaning my wood stove chimney since 2009. He is always neat and…read moretidy and never leaves any soot tracked around. He replaced my faulty wood stove with a great Quadrafire over the Christmas holiday 8 years ago and I have had him back ever since. He even showed me where the previous home owner did not safely install the flue pipes and fixed it for me. I have Dave installing a second wood stove in my art studio now. I highly recommend him as he is dependable and knowledgeable.

ALL reviews are negative. They are a block from my house but I…read more will never call them. Their yard/shop/house is....a mess.

TJ along with Pete Gleason were tasked with installing a new swamp cooler. I had inadvertently…read moreordered a side unit instead of downdraft. Pete negotiated a return with Home Depot, but the unit is for a 2000 sq ft dwelling, mine is 980 sq ft. I am a disabled widow, I was 78 at the time, now I am 80. The cooler never worked, now it has to be replaced at great cost to the right size. The water from this unit ruined the roof around the unit, as well as throwing water all over the inside of it, rendering it useless. If I could sue them I would. Do NOT use this company, especially if you are older like me. They will not do a good job and they will take advantage of your situation. Trust me on this.