Older building with inadequate electrical outlets and Jerry-rigged connection to a/c. Plumbing is…read morealso old and poor. The maintenance people do what they can but management does not replace items with better quality and longer lasting equipment. While management says the rate is market rate they do not consider the quality. Celing repairs are 10 months overdue following a roof repair.

DO NOT RENT HERE!!! My father in law passed away after a battle with pancreatic cancer and they…read morewould not make any exceptions to the lease agreement since it was only my name on the lease. This was not discussed up front and now we are left paying almost $6k. On top of that they did not respond to maintenance requests after many follow ups. Women working in the office were rude and not at all helpful.

Cory was responsive and helpful with my real estate needs concerning property management of my…read moreinvestment properties. Every concern I had was immediately addressed.

Great service and personable folks to deal with. I definitely would recommend them. It's always…read moregood to try different companies.

5 stars all the way! I honestly nothing but great things to say about Hearthfire Holdings / Sergio…read moreand Corinn. They were our first Philly apartment and I'm so thankful we found them, it was a wonderful experience. Our unit was well built and beautifully finished! I loved how Sergio and Corinn were quick to respond when we reached out. In addition to that, they are very understanding when it comes to any issues that arise. We were treated fairly and would recommend them to anyone looking for a place in the Philly area. Marissa and I will miss working with you, thanks for taking care of us for 3 years!

Nothing but great things to say about this company and Sergio and Corinn. Class act all the way…read morethrough. Sergio and Corinn are friendly, knowledgable, professional and the easiest people I have ever dealt with in this capacity. No matter the issue or question I had, they would respond almost immediately, and work with me, even on a Sunday evening. The apartment I rented was finished the day before I moved in, so there was no issues on the cleanliness or state of the apartment. Sergio and Corinn were in touch with me throughout the move-in and I appreciated that immensely. They also kept in touch throughout the year to check in and keep us updated for the weather conditions and such. They truly put together a clean and welcoming apartment and it was clear to me they truly wanted to make those of us who rented from them welcome. I felt bad about leaving the apartment as I knew I would miss having such a good company to work with. If you want top quality service and professionalism, take a look at Hearthfire Holdings. You can't go wrong here.

Update 2026/03/05:…read more The maintenance issue was resolved on March 2, 2026. After I posted the February 26, 2026 review (see below) and emailed multiple people at Onyx Capital Management on February 26, 2026, Mr. Zachary G., the maintenance manager, personally intervened, reviewed my video evidence accurately, apologized and took full accountability for an initial vendor error. He ensured the repair was completed promptly and followed up with professionalism. I am updating this review to reflect that the operational failure was eventually corrected. However, I am raising this review from a 1-star to only a 3-star rating because the administrative process remains a concern. The general manager, Ms. Victoria L., prematurely dismissed my concern and deleted my community post shortly after it was uploaded. She also posted a public comment stating that the lamppost had been fixed, based on an inaccurate assessment of my video evidence. Furthermore, she did not reach out directly to clarify or correct that public statement once the error was identified. While the maintenance leadership is professional and capable, the administrative side of the business still has significant room for growth regarding transparency, due diligence, and resident communication. ------------------------------------------ Feb 26, 2026 My HOA has Onyx Capital Management as our management company. On 11/28/2025 I submitted a maintenance request for the replacement of a lightbulb of the lamp post facing my rear door. As for 2/26/2026, almost 3 months later, the lightbulb is still not replaced. I sent video evidence that it is not fixed. They replied with a photo of a working lamp post, not the one that is broken. Thus far, this company has FAILED miserably at keeping the promise stated on their company website: "At Onyx Capital Management, we set the utmost standards to provide care, support, and quality to our homeowners and Board Members." I have sent multiple emails and called a couple of times. I have been patient. But this latest replay is the last straw. Onyx Capital Management's failure in this case is completely unacceptable. ------------------------

I'm President of the Cobblestones At Chestnut Hill Homeowner Association and contacted Onyx when…read moreThe Board decided to end the management contract we inherited. I was comfortable negotiating terms with Vicky and Zach and I knew they understood every concern and past mistakes the new Board didn't want to repeat. Our Onyx contract is still only 4 months old but after our community town-hall tonight, The Board and and community have expressed nothing but praise for our new management company. Our files, documents, investments, and our money is respected. The quality of work contractors they have recommended and brought to us have exceeded expectations. Onyx is who you MUST use for management If you are a mindful, honest, and caring HOA Board that wants to move your neighbors to be excited, activated, and hopeful.

This company is attempting to steal my security deposit after leaving the property as requested on…read morethe checklist to the letter, they now say I owe them money. They waited until day 29 to provide a bogus list of charges. This is unethical and unprofessional.

They asked if they could apply my initial deposit to pay my last month's rent and I agreed, in an…read moreemail. They then applied the payment late and hit me with a late payment fee which they failed to refund due to THEIR ERROR. This company are thieves. Don't rent with or from them

My Honest Review After 3+ Years Living Here: I lived at this property for over three years, and…read morewhile it may look appealing on the surface, the reality is a long pattern of mismanagement, poor communication, and declining amenities. Management was overwhelmed and defensive, especially when safety concerns were raised. It often took multiple residents reporting the same issue, like a broken garage gate or elevator, before it was even addressed. And even then, the "solution" was often just accepting that the broken thing had become the new normal. My car was permanently damaged by ceiling leaks in the paid garage. I was moved to several different "new" spots, all of which also leaked. I ended up paying out of pocket for an exterior detail they refused to cover, and was treated disrespectfully just for asking. They shut down the community portal so residents couldn't communicate with each other during a security breach. There was no real accountability, as the property manager's direct supervisor is her own mother. Escalating issues to corporate was pointless. Many amenities were either removed, restricted, or neglected: A shuttle to nearby grocery stores and their sister property was discontinued during COVID and never returned. Pool hours were cut back years after restrictions were lifted. They even started charging to use common areas, including open walkway areas residents must use to take out trash, access the pool, or simply get to their units. Even after moving across the country, and over a year later, I'm still being contacted inappropriately. I recently received an accusatory email blaming me for a random person waiting in the lobby, someone I don't know and who has absolutely no connection to me. The tone was rude, unprofessional, and factually wrong, with zero effort made to verify the information before pointing fingers. If you're considering this place, please talk to current residents and read recent reviews.

We absolutely love living here! The whole process from touring, signing a lease, moving in,…read moremaintenance and living here has been so smooth and easy. Nikki and Casey and the rest of the staff are incredibly responsive and always friendly and go above and beyond! Highly recommend living here!