I write this negative review with a heavy heart. The former owner was my go to, so when he sold it…read moreto the new owner. I of course continued to go there. Too be fair the new owner worked with me when car repairs ran over budget and kept me on the road. I also used Snap various times to keep my car repaired. The problem lies in having to fix the same thing's multiple times. 3 radiators, 2 water pumps , 2 alternators, 4 different coolant reserves for starts. It's just ridiculous too have to pay for repairs to the same component over and over. So yes while he worked with me (new owner) it also cost me I. The end. Always an excuse of why the warranty didn't cover it. I have to agree with the poster below. Mike was wonderful and fair. The service I received from roger does not compare at all. Edit addition Another water pump. 3rd one! Ridiculous to say the least. New shop asked if it was the original?!

I hate even giving them one star. Had then engine light diagnostic .. had a coupon for a free…read moreengine check.. told I could not use it.. Got the estimate and was told I would be getting a $30.00 off coupon applied.. The cost was higher for the part .. they had me planned to come one day and it @supposedly " the wrong part .. had to come back... No comment on the increased part and only $10.00 off. I wrote and told them about how I did not appreciate that.... No return response. New management.. Mike where did you go.. I would take the extra trip to have your type of service. Will never go there or recommend them to even an enemy, fortunately I don't have any!

Mike did a beautiful job on my car and was very transparent, honest, down-to-earth,…read morestraight-forward and provided an overall great quality of customer service! I highly recommend this place! Also I had gotten 6 quotes for the work I needed and he offered the best price for the best reviewed place too. Don't hesitate to bring your car here if it needs auto body work. I was referred to him by Turbo Tim's auto shop in Minneapolis and will definitely be referring more friends here too!

Turbo Tim's recommended I go here after I got into a fender bender this winter-it was a good…read morerecommendation! Mike was very communicative and the repair of my busted bumper was good and done quickly.

I took my car in almost a year ago, for what turned out to be its last visit to a mechanic (hence…read morethe delay; I was in mourning for that car). My engine temperature gauge was in the red zone, and initially Rav thought it was a thermostat issue. I also got an oil change. Anyway, once the thermostat was replaced, he drove it around and the engine was still heating up. He suggested it could be a head gasket issue. I know just enough to to know that "gasket" means expensive, and when I, being the impulsive type that I am, asked how much and if he'd be willing to repair it, he basically said that it wasn't worth the money but conveyed sympathy for delivering the bad news. This is an HONEST mechanic, because he could have taken me for some serious money without fixing the problem, and I wouldn't have known better. He ended up putting the old thermostat back in the car and only charging me for the oil change. That car is now gone, but I will take my current car to Sterling when the dealer's promotional free service period expires.

kind, honest and reasonably priced! I'll choose Sterling for all my auto needs from here on!read more

Highly recommend!! I have nothing but good things to say about my experience with Bona pros. I…read moreworked to Tony in New Brighton. He was prompt to answer my questions and kept me informed throught the process. I felt like my vehicle was just as important as everyone else and you dont find that kind of service now a days. ​

I was in a bind and they saw me right away, got the minor, though super important, issue fixed…read morepromptly! I didn't get the service dude's name but he was very kind and I appreciated it so much! I'll be going back

Very honest, will go out of their way to help save you money. This business is not a used car…read moredealership and does not buy and sell used vehicles. It is strictly an Auto Repair Shop, the review below is by an angry neighbor who drove the vehicle for a while and trashed it. Expected previous owner to fix it for free after he went somewhere else to have it repaired and was still not satisfied. The neighbor can come and get his car anytime as the vehicle is still sitting here. NEVER sell a vehicle to someone you know if you own a business, as they can make up horrible reviews on Yelp about your business. And Yelp is also disgusting for letting this person post this review as he was not an actual customer, and also for allowing filthy language in their reviews.

Absolutely worst place ever. The owner finds totaled vehicles fixes them until they are in barely…read moreworking condition and then sells them. I bought a car form them and immediately ran into problems. Brought the car into another shop (Car Care Eagan) and had to have $1,500 of work put into it just to have it working right. After I still ran into problems with that car I assumed it was cursed and tried selling it back. Since the owner didn't have any money to buy the car back (only asked for what I bought it for $2,500 didn't even ask for what I put into it) he wanted to trade me for a different car. I didn't really have many options so I decided to trade for another car. Brought this one into Care Care again and it has even MORE problems than the first car. Any repair He claimed to have done on my car was a hack job and was not done correctly. Now this guy has the car I PAYED TO FIXED in better condition than it has ever been and just gave me another complete lemon car. THIS GUY IS A CON ARTIST. And I'm almost positive the owner has no knowledge on fixing cars, he just hires young mechanics pays them close to nothing and they do all the work for him. DO NOT GIVE HIM YOUR BUSINESS. You WILL get taken advantage of. Fuck this guy and his business.

I've trusted Brausen Family Auto with my cars for 5 years now, and they have not let me down. From…read morewhat I've seen of other mechanics, Brausen is more on the expensive side, but they do it right. I appreciate their honesty and the fact that they don't call me "sweetheart" when I walk in the door. I appreciate their recommendations like "If you're just driving around town, this will be fine, but if you're traveling out of state, you need this fixed," and "We could fix this now but it won't negatively affect your brakes and it would cost you a lot of money. Otherwise, we could fix it when you get your brakes replaced and you'll save on labor." (Paraphrased, but these are real things they've said that have been helpful.) It's clear to me that they care about their customers and value customer loyalty over a quick extra buck. Also love the free car wash tickets you get with an oil change.

Fantastic service, super honest mechanics. They will never charge you for services you don't need…read more I've learned my lesson and will never take my car anywhere else even though I live 39 miles from the place. Free rentals, fast service. These guys responded like champs! I'll see you soon for a transmission flush lol

Proceed with CAUTION Under new ownership…read more... This is no longer the family owned customer first Skips auto that your friends may have told you about. This business has now been purchased by Golden Valkey Tire. I brought my personal vehicle here right after the transition, before I realized what was different. I had a fine experience and got quoted slightly above competitors for some repairs. The experience was reasonable overall, although I did feel like everyone behind the front desk was really judging me for not wanting to proceed with some repair options that I were presented to me. I came back a few weeks later with company vehicles since my employer had used this place in the past, and the vibe had deteriorated so much more. This truly is a Golden Valley Tire owned operation and it's not good. Things went wrong from the scheduling of the appointment. The person on the other end of the line was completely fumbling through the system and muttering to himself. He couldn't figure out how to get things to save even. Of course he didn't tell me that though, so when I showed up there was no appointment. I gave them the simple instruction to give the vehicle an oil change so that it would be ready to pick up later. They emailed me a full inspection report which was thorough and detailed, but guess what? They didn't do the oil change. I guess they wanted some sort of approval, but it was a busy work day and if I tell them it's the only reason for my visit I expect it to get done and the vehicle to be ready when I come to pick it up. This place is a mess right now. I hope they can find a way to improve, I understand transitions can be hard, but...proceed with caution if you're considering being a customer here.

Extremely dangerous oversight. I brought my car here for brake service, and the mechanic forgot to…read moreinstall the cotter pin on the brake caliper. Because of this, the caliper pin backed out while driving, got severely bent, and ground heavily against my wheel and wheel skin. This could have caused a catastrophic brake failure or locked up my wheel at high speed. A mistake like this is a massive safety violation.

They do what they say, and charge what they say they are going to charge. Hard to find really…read morehonest businesses these days, but everyone at Gregg & Jim's, from Nate to Tom to Gregg are friendly, honest, and they get the job done. Fairly.

They claimed to do work and did not do the work. I hired them to do a pre purchase check on a…read morevehicle and rear end had to be rebuilt.