Poor customer service! I had booked an appointment (with Stacy) weeks out due to my regular groomer…read morehaving severe staffing shortages. I ended up traveling when the appointment was, so I called the week (four days prior to appointment) of and left a message. Actually left two messages as their machine cut me off on the first message. Canine Design called me back, however, in an area with no service. I called them on Wednesday and left a detailed message cancelling appointment...said two times my full name, phone number, my pups name, and that I would be cancelling the appointment. They did call on Thursday however, I was still in an area not getting service. I finally got into service area on Friday to find that they did not "confirm" cancelation and would not return my $40 fee (which they charged out at time of appt.). I believe it was a Natalie I was talking to and she was "sure" she talked to me on Tuesday and I said "I would call her back to confirm cancellation." My phone records do not show this and I was in area with no service. I tried to see if possibly I was mistaken with another client and she was like "No!". They was no way she made a mistake at all, is how she came across in her communications. I did not refute that Canine Designed advised me of the $40 fee, however, it was not clear that it would be charged at time of appointment rather charged if you did not show. Also, I called to cancel and left 3 voice mails confirming cancelation prior to the appointment. They did not want to work with me on returning the fee. I am sad to see this type of customer service at local establishments. I did the right thing by calling to cancel prior to the appointment so they could open appointment to someone else. I ended up getting the raw deal due to an employee overlooking (my assessment of the situation). I ended up paying $40, for NOTHING. I would look into the a different groomer with a better customer service procedures and mentality.

I happened to ask a lady with a standard poodle where she got her dog clipped and she told me…read moreCanine Design. I'm SO grateful for that moment in time. Almost two years later I finally got a poodle puppy and immediately scheduled her for Stacey's puppy package. My puppy (Merci) was almost 12 weeks old by the time I got her, which is when their first fear stage starts. I was thankful Merci could go to the salon and simply hang around the environment for an hour or two to just become accustomed to the noise, people, dogs, etc. The puppy package is three grooming sessions scheduled 2 weeks apart and ever since our first appointment Merci has been happy and excited when we enter the salon! Priceless! Stacey has years of experience with both grooming and training and is able to grow a dog's confidence and skills at an incredible rate. Stacey had competed successfully in Confirmation, Obedience, and Agility and that experience shines through as she handles dogs. She also runs a small grooming school to help other adults who want to be dog groomers reach their dreams! I have been very impressed with Canine Design and I am so blessed to have found a grooming salon that I can trust and that my dog loves! Thank you Canine Design, Stacey, and Team!!

I'm traveling and puppy went for a swim in dank water. I called Petco and Brad scheduled him within…read morehours. It just so happened that Brad groomed Jack too. Jack is a 60# Aussiedoodle and came out very clean, brushed and smelling good ! Brad did a great job and was very professional and helpful. This store is huge.. Any pet supplies that you need should be here.

Honestly would give it a 0. All I wanted was to hold a guinea pig(mine passed and I can't have one…read moreright now) the boy worker sat and flirted with the blonde worker the WHOLE time I sat there staring at them. You can't be that situationally stupid.

Loved the place in the beginning. They were great at first and my dogs loved going there, but their…read morelack of communication is terrible. They didn't notify me, one of my dogs was experiencing anxiety which caused him to get involved in an altercation that was not provoked by him. He is on medication and I could have taken him to his vet to get a medication adjustment or more training. They reported he had experienced anxiety for a while now, but never informed me it was happening. They didn't give me the opportunity to find a solution and instead just kicked him out.

If I could give them 0 stars, I would…read more We moved to the SE side of town and needed a boarding facility closer to our house. We've taken our dogs there twice for overnight stays. 1. Not the hill I will die on, but each time I've asked them to clip their nails while they are there staying and they made up some excuse as to why they couldn't do it. 2. We brought my dog's bed and blankets. When they were picked up, their bed and blankets were SOAKING wet, to the point where we had to throw away the bed. We asked them if it was pee or water or just like what happened - they couldn't answer it. We figured out it was water but the amount was insane. You would have thought they threw the bed in a pool. 3. They were very rude when we did drop off and pick up. My one dogs has been having a hard time eating and they dismissed me when I was explaining to them how to get her to eat. She came back with her whole bag of food, barely touched. Needless to say, I'm glad we're moving back to Meridian to be closer to our original dog boarding facility because they would never.

Best we have found and very reasonable. We won't go anywhere else, and our dog doesn't mind going…read morein, which is a big plus.

From the owner: What started out as “just for fun” has turned into a passion. I enjoy perfecting and growing in my…read morecraft.

Professional, courteous and very skilled I must add a few…read moremore thoughts to post this I'm told. So this is an excellent grooming business with extremely professional courteous and skilled groomers. My dog and I are extremely pleased.

Been taking my Maltese terrier to Classi K-9 Clips for five years now. They always remember her and…read moreme. They are welcoming and attentive to any needs or requests. I have recommended this place to many of my friends who are all happy with the service as well. Thanks guys! Love getting our little chats/visits in, too!

We recently had our two dogs teeth cleaned and some of their teeth had to be removed due to decay…read more Dr. Grigg was amazing. Very compassionate, and thorough. We were so pleased with his and the staffs kindness there.

This place is bad. I came told to come in 15 minutes early just to wait almost an hour. I went for…read moremy dog's vaccinations and they kept trying to upsell me on unrelated things. Then, they didn't even give her the shots so I just payed $75 to waste my time and be told my dog is healthy.

My dog has stayed there 3 or 4 times. The last time is when we had the problems 2 weeks ago. When…read morewe picked her up they brought out the wrong dog. We went back into the kennel to find her. She had left over food which was fine but there was a pail of murky water. When I asked for left over food from wet food given to them to give her medication found she hadn't gotten any of them for 8 days!!! These were important antibiotics. When we got home the next day she came down with what the vet thinks is kennel cough. When I called them about these issues, they really were apologetic and offered us 20percent off our next stay which I did not accept

My dog was boarded with Gem Crest. As part of the intake, the staff was told that my dog required…read moremedication 2 times a day. The staff said that was not an issue. Upon picking my dog up, it was obvious that they had not provided my dog his medication as evidenced by the pill bottle and the check sheet they provided. I was charged for all services rendered and the lady at the front desk was absolutely one of the most unpleasant people I have ever dealt with. With in 12 hours of my dog being home, he died in my arms. I attribute this directly to Gem Crests horrible care and lack of providing him his medication as directed. I will never bring another animal to this place and I would urge anyone else from ever using this facility. I had used Gem Crest multiple times over the last 20 years and I can say with certainty that their service and reputation is nothing like it use to be.

DO NOT TAKE YOUR PET HERE. On July 11, my miniature yorkie…read morewas groomed here and left with his ear cut completely through. No one told me about the injury before I left. I discovered it myself after Paying and getting in the car. The groomer had covered the wound with a large amount of styptic powder and household super glue, making it impossible to see how severe the injury really was. I was led to believe it was a minor cut. It has now been almost a month, and enough of the powder has finally come off that I can see the true extent of the damage. My dog's ear was cut completely through, leaving it split with several holes. This was not a small nick--it was a serious injury that will likely leave him permanently disfigured. When I went back to speak with the owner/groomer, I was taken into an area that was filthy. Seeing the condition of the facility only made me more concerned about the level of care animals receive there. I trusted this business with my dog, and instead he suffered a serious injury that was not disclosed to me before I left. The way this was handled has been incredibly upsetting. I would never bring another pet here and would strongly encourage others to choose a groomer that prioritizes honesty, cleanliness, and the safety of the animals in their care.

Sometimes it's crowded, and today we were met by 2 of the owners dogs, and they are always clean…read moreand well groomed. My tiny schnauzer hates it when I leave her anywhere, the other loves the new friends, and they were both beautiful and sweet smelling when they were headed home. Love the owners (Amber and Don), always kind, even when they are busy.

I am beyond disappointed. I have been a loyal customer for years. I moved, and now drive from North…read moreend ( where there is another self serve dog wash) just to go to the business I liked. NO MORE. Yesterday I arrived ( walked in the store) literally at 6:23, it turned 6:24 as I was told to leave because 6:20 is the cut off. It takes me roughly 25 minutes to wash me dog. I know they close at 7. IO was 3 minutes past the apparent non advertised 'cut off'. The whole place was empty, and yet the person working said no, I had to leave. I am never going back here. This is so rude no to advertise this and have such rigid rules. You lost my business.

Wonderful place. Great groomers and staff. The self-bath area is always clean and stocked with…read moreeverything you could need. Staff is very friendly and supportive. If you have questions or need help staff is there with a smile.

What an amazing crew! So helpful and solid knowledge of nutrition! I can't say enough about this…read moreplace! If I ask about a product they have a solution. From new employees to seasoned employees a 10 out of 5 or 20 out of 10! Each employee goes above and beyond your expectations. Always ask if they can help me with loading the car always 50-300lbs of product! Answer is always no and new employee oh I'll get the product from top shelf and is surprised when I say where is the ladder!! Being to meet the local owner multiple times is amazing!who does that this day and age? Pet supply plus does that! If I'm buying one bag or 51 boxes of food! I'm treated with professionalism! I've seen how they treat new customers buy $10 - 4000$ same amazing professional customer service! Love this location!!!!

I love taking my dog here for a bath. They always clean the stalls after every time someone uses…read moreit. The service is very friendly. They always greet me and my dog when we come in. Their selection of dog accessories, food, and toys is excellent and the prices are great! I highly recommend them!