On July 24 we sadly needed Dr. Lewis to help our beloved Aussie cross the rainbow bridge. As painful as this was for us, Dr. Lewis and his staff were so supportive and sympathetic. We have 3 other Aussies that will always go to this Vet Clinic. read more

We were offered a 1:45 appointment for my pet and after driving 50 miles, getting caught in traffic, and having a five minute misguidance from a GPS, we arrived to find two smug, unconcerned, and carefree front desk employees sitting there, alert, un-busy, and seemingly amused without any sense of empathy or compassion, calmly telling me that it was '1:56 and you are late.' "Do you want to reschedule ? " There was, at most, one (1) car in the parking lot and an absolutely quiet waiting rooms d office. I drive 50 miles and took one hour and 40 minutes of my time for this experience as an established customer for being eleven (11) minutes late with a silent office and waiting toom. There was no offer from the front desk to talk with the veterinarian in the office. I hope that the veterinary office or the veterinarian will contact me with an apology. We shall see if they do. It will be hard to come back to this office with my pets, seen there before, without hearing from them about this. read more

So I brought My chameleons to see Dr. Lewis three different times. Each time my Chameleon kept getting worse. The final time he prescribed him a new medication that killed him when I ask for proof that my Chamaeleon was allowed to take this medication he said he may not be able to find something that shows the prof, and that I would have to take his word for it! I don't understand If my Chamaeleon is allowed to have the medication why can't he show me proof of it. I will never go to this place again or recommend him to anyone all he did was take my money each time until my Chamaeleon died!!! My poor son had to see his pet die on Easter Day!!! read more

I've been taking my big dog here for two years and their staff always shows limitless compassion and care. I just got a new puppy and started taking her here as well. They always seem to show genuine care for each and every pet. My large dog recently sprained a muscle in his leg and we took him to the Pet ER since it was on a Sunday. The next day I got a call from Lincoln Highway Vet letting me know they got the report from the ER and they wanted to check to see if he's doing okay. Little things like this, where they go the extra mile, show they care and I can trust them with my pets. They give me the option to bring both my dogs in at the same time and sometimes even offer to clip their nails after an exam for free! Their prices are fair. They also send me email and text reminders when appointments are coming up, which is super convenient. When it comes to yearly shots, it only takes them about 10 minutes to get it all done so it's not a big deal if you have to get out of work. Overall, highly recommend them. If you want people who care like it's their own pets, this is the place. read more

Dr. Lewis has a big heart not only for the pets but for the clients. He takes good care of the animals and explains what he sees in a way that makes sense to me. My dog, cat, rats, and my bearded dragon love him. I never disappoints us. read more

Dr and staff were supportive, helpful, and just wonderful in caring for my senior ferret. i can't thank them enough.

I have had nothing but great experiences with Lincoln Highway vet/ Dr Lewis. He has treated five of our animals over the years, including several surgeries ( 2 ACLs, ear hematomas, spays, amputation, etc). He gets down on your pet's level and is so compassionate and knowledgeable. The techs are also friendly and engage with my kids that attend appts. read more

We cannot say enough about Dr. Lewis and his staff! We absolutely LOVE our vet! He goes above and beyond and prices are very fair! After moving the last few years and changing vets quite a few times, we hadn't found one that is as helpful, supportive, informative and listens to our concerns. We have also had some bad experiences at previous vets. They are so caring both by phone, email and in person. Dr. Lewis actually gets down on Cooper's level and interacts with him. He also explains everything to us both scientifically if we ask and in an easy to understand manner. He also followed up via email when I sent a few video concerns. You will NOT find a better Lancaster vet! Best decision you will make! read more

Great prices , Great service , and Great Dr. what more could you ask for ? Thank you Dr Lewis and staff for helping Us with Mickey . read more

I had two very unfortunate experiences here. After our previous family vet passed away, I was excited to find another small practice with a caring vet who would get to know me and my cats well. While Dr Lewis was very kind, the prices were very high and he missed two extremely important things with cats I brought in. I took these same cats to the vet at the Lancaster humane league and gained so much more support, information, and care for a fraction of the cost. I have one cat who had terribly irritated ears and scratched them constantly. Dr Lewis took one look at her and decided it was allergies and prescribed nothing. Months later when she was still miserable I decided to get a second opinion. The humane league took the time to actually swab her ears and examine the contents only to tell me that they were filled with yeast and bacteria, which could have eventually caused her to go deaf. I'm so thankful that I went elsewhere or she could still be suffering. My other experience was with a stray cat that I brought in. He was covered in scabs all over his skin. Dr Lewis didn't even mention his skin the whole time we were there. I later took him to the humane league and the amazing vet there (DR. MISHA NEUMANN, I think) informed me he was allergic to fleas, and that all I needed to do was buy a one dollar plastic comb and brush all of the old scabs off (which made him much more adoptable). She even stood there and groomed him for me during the visit. I think Dr Lewis is a great person and means well, but after these two strikes I would never recommend him and am never going back. read more

I hardly ever write reviews but I feel this veterinary office deserves a lot of praise. Two years ago our little cockapoo Lily was diagnosed with stage four cancer by another veterinarian who had no feeling whatsoever which I will not name. Thank God I came across Dr. Lewis, because we had to make the hardest decision ever and had to put her down. They were so kind, caring and loving and made the whole situation a lot easier. The next day we received a delivery on our doorstep with a card saying., "Thinking of you during this difficult time" with a white rose to remember our little Lilly's life. I cried and too this day I will never forget that kind gesture. Forward two years later, I now have two miniature Australian Shepherd's whom I take to Dr. Lewis for their care. My dogs love Dr. Lewis to pieces. The thing I love most about Doc is when he opens the door to come see the boys and right away he gets down on the floor at their level and gives them both a big hug and kiss. The staff here has a heart of gold and a love for animals like no other. If you are looking for a veterinarian this is the place to go. read more

After providing proof of my unanswered communications to his office, unanswered response to the Better Business Bureau's request of him and my bill showing the overcharge, Dr. Drew has chosen to block me rather than refund the amount of the dispute. In his Yelp response he invited me to call him at his office and I did but he chose to never return the call. Beware of this office, there are much better choices for customer service and care for your pets. Be sure to check ratings at the Better Business Bureau before choosing a vet! read more

Dr Lewis is a very nice person and good vet . i think the problem is with staff and family running practice . if you want afforable care this is the place to go . But, you get what you pay for . I have been left to figure out dosage for medication on my own and going to vets for 2nd opinion because I was advised that they couldn't figure out the medication for my kittens upper respiratory infection. Again very nice Dr . the staff not so much . read more

Dr. Lewis has nothing but a big heart full of love and compassion for his furry clients. He does anything possible to make sure they get the care that they need. Highly recommend Dr. Lewis for any care your pet would require from dogs and cats to even snakes, birds, turtles and a WIDE variety of animals. Staff is always friendly and caring as well. They are a great combination for a fabulous team. read more

My daughters cat has been in failing health for a few months and she has invested alot of money to try to make Mercedes well, at least a thousand dollars. Well, on 10/22 in the afternoon she began to foam at the mouth and could not walk. My son-in-law calls their vet before 4pm, Lincoln Highway Vet, to euthanize her, it was just too bad. They close at 6, and they said they were too busy to see her, they don't do emergencies and go to PETS, which everyone knows is double the cost. Now, I consider an emergency as the cat was hit by a car, the cat fell out of the tree, not a 5 minute tops visit where a shot is administered and you take the cat home to be buried. Dr. Lewis says how he treats our pets as if they were his own, he does videos on his love for animals...is this how you would treat your animals? I am sorry that pets, like humans, don't make an appointment to die and how hard would it have been to euthanize then to stress this family out more and send them somewhere else? I called the office to say we will no longer do business with them and find a new vet and my daughter is doing the same. Word of mouth is your best advertising, and I expect to do alot of talking. BTW, I asked Dr. Lewis to call me, I am still waiting. If you care about your animals, please go to another vet. I didn't want to give a 1 star rating, but there is no zero. Heard from the vets wife, how professional, who knows nothing of the conversation over the phone. My son-in-law mentioned euthanasia in the first phone call, then called back to ask the price, so I think he mentioned euthanasia. No IV ever given to our dogs that have been put down in the office, so I do not know if this is a new policy but it only took 5 minutes...out to the truck, administered a shot, listened for a heart beat, given a box, paid the bill, on our way. You can try to save face all you want, but this was handled very poorly and shame on you for talking for the office staff and the doctor...I thing they can speak for themselves. Is this a professional office or a woman going to bat for her husband because he got a bad review? I hope everyone reads this and sees how UNPROFESSIONAL this office is!!! The office manager, aka the wife, very hateful and sending me private messages, she must be watching the debate. People, read this before you make a mistake and choose this vet for your pets. Me thinks she is off her meds... read more

My 11 year old Great Dane enjoys his life invigorating opportunities through Doc & Meghan & staff. Vet & colleagues genuinely care about patients, not upselling- which is all too common with practices in Lancaster County. This is a vet who truly practices the Hippocratic oath - must go to! My furry critters adore this place as do I! read more

Confused....I have been coming here for years. I know one of my dogs was over due for a visit because I got a reminder. Because Of the pandemic I called and made an appointment for September which we just were in. The problem is my other dog is apparently overdue and I never received notification and they all need flea/tick meds. They would only give me meds for two of the dogs since one was overdue. I would think you would want, for the dog best interest, him to receive his meds. He has an appointment to come in and it would be healthier to have it. And yes, I am perfectly aware if he gets fleas the meds will kill them. That's what the receptionist kept telling me. I'm not an idiot. Point is to prevent fleas in my house. Not sure what a visit has to do with flea meds. So to keep all my dogs on the same schedule they all have to wait. Also when I made Baxter's appointment they did not tell me the other one was due. It's very annoying to a pet owner. It wasn't explained if the reason was medical??? Thank you Angela for responding and helping me! We will see you in October read more

Do not trust this Vet with your animals. This review is based on my experiences a couple years ago, I had a review up but I deactivated that Facebook account a while back and that removed all my reviews so I'm now going back and reviewing places that I've used. Anyway a couple years ago I moved here from New York and picked this as my new vet, one night my dog Started to vomit so the next day I took him here, They diagnosed him as just having an upset stomach from us being away for a couple days, didn't sound right to me but I have to trust my vet. After three or four days he was still doing it and seemed lethargic so I took him to PETS Animal emergency and they ran tests and discovered he had pancreatitis and it was very very bad. They even said that based on the way he was acting they should've done more testing at Lincoln Highway. Took a few days of treatment with IV and his numbers got much better and we were able to take him home, but it only took a couple days for him to get bad again so we brought him back to Emergency and it was even worse than the first day, so we had no choice but to euthanize him. I'm not sure If he could've been saved if we knew a few days earlier but it's always been on my mind that maybe he could have been saved. Other things that really annoyed me was during this process I was never able to speak to the vet, even if I had an appointment for follow up care I couldn't speak to the vet, I always had to ask the receptionist who would then ask the vet tech Who would ask the doctor and then get back to me through the same chain, it's a joke. I even had a special appointment once that I made just so I can get my two dogs nails done and it wasn't until I got there that they told me they couldn't do it that day because they were too busy. Here's the ridiculous part. When I left this review the first time a couple years ago someone came on acting like a customer defending Lincoln Highway but was using Lincoln Highway's Facebook account to do it, LOL, then they must have quickly realized and deleted that comment and came back on using a personal account with the exact same comments. So it's obviously employees acting like customers defending them. Then they ended up blocking me so I couldn't even defend myself to all the comments. I am now a very very happy customer at happy tails animal Hospital. read more

Dr. Lewis & his staff have always provided excellent care to our fur baby. Prices are very reasonable and they are quick to respond to all of our pup's needs. Recently having moved into the East Lampeter area we are so grateful for such a great veterinarian right down the road. read more

This place is HORRIBLE! They claim their scheldule is full, but after a short period on hold they can 'fit you in' as an emergency, and charge you as an emergency. The employees are GHETTO, and unprofessional, and they advise you of insanely HIGH prices for unnecessary services, and prey off of their patient's emontions for their pet. We were quoted $1400 for a surgery elsewhere cost only $300.00, and we were advised that they would not let us take our pet. We were treated like bad pet owners, and our options were to give up our pet and they would adopt them out to someone else, or put her to sleep. We called around, and spoke with several other Vet's and were advised much lower prices, our dog had the surgery, and is recovering greatly. We used to use them on a regular basis, but the staff was too scared of our dogs to do a good job with things like clipping toe nails. AVOID AT ALL COSTS! UPDATE*** I called to obtain my dog's medical records and they can fit on a post-it note!! This place is dirty, rude, and unprofessional. They 'take messages' but no one calls you back. When you call back, the person you need to speak with is not in the office, or unavilable. The Vet is never in the office, he wasn't even there the day my dog was treated, but he signs off on all of the records. I've filed a complaint with the American Vet Board. read more

Very disappointed been going there for 15 years and never been so disrespected by the receptionist. I'm now going to any other vet. Please be care full and spend your money we're you and your pet are respected read more

Dr. Lewis' genuine love of animals is known by all who visit his clinic. He has gone above and beyond to care for our pets and we will never forget the great care he has given to them. Highly recommend his service. read more

Lincoln Highway Vets seem capable of the mundane care of a pet such as immunizations or neutering. However, we just had to euthanize our 8 year old Lab who was diagnosed with Pancreatis and Diabetes, after we took her in for not eating, vomiting repeatedly and diarhea. she went to their hospital for 4 days. the they told us to take her home. The next day when I called in to note that she was not eating...they had me come in. They gave me 5 varieties of pills...including a thyroid medication?? (but nothing for diabetes). We were unable to get her to take even one pill (we tried a pain pill). She was dead less than 15 hours later. They never apologized, never expressed "Her situation is serious, and we aren't really sure what else to try". Instead they accused me of not trying hard enough to give her the pills - actually claiming that THEY gave her pills (though her bill charges for all medications as injection form??) We are distressed. read more

Dr. Lewis is a great veterinarian. He treats all his patients as if they are his own. He provides great care, informative education about your pet's diagnosis and what treatment plan would be the best to follow. At my request, he has been upfront about when it is time to put my pet to sleep if the treatment is no longer working and they are suffering. Otherwise, they are doing good under his care. His prices are very fair. read more

My dog got a bladder stone lodged in his urethra and Dr. Dymun was "scared" to do the surgery so she sent my dog to PETS Emergency Hospital where the vet on duty that night flushed the stone back into his bladder. He had to spend the night there which was very expensive! I had to take him back to Lincoln Highway Vet Clinic the next day so Dr. Lewis could do the bladder surgery to remove the stone. Since it was New Years Eve I had to take my dog BACK to PETS to recover from surgery but he developed ketoacidosis (he was diabetic) and became very sick and ended up spending the entire holiday weekend in the hospital! That Monday I had to take my dog BACK to Lincoln Highway for further treatment. Dr. Lewis gave him barium, took some x-rays and told me that my dog had stomach cancer because there was a "filling defect" in his stomach that showed up on the x-ray. He told me there was nothing we could do for him so I had to make the difficult decision to put him down. Later when I was able to discuss with Dr. Lewis what happened to my dog he told me that he wasn't sure if he had stomach cancer because he didn't do and autopsy!! Why did he let me put him down??!! I'm devastated!! read more