We live in an RV and travel all over. We were in the Lancaster area for 2 weeks. Sometimes we have…read morea hard time getting into a groomer as a new client. But this was an easy booking process and they were super accommodating to get 2 appointments together for drop off. We have 2 matted dogs and dropped them off at 4pm. They were completely bathed and haircuts done without being shaved by 6:25pm. They were so fast! Super friendly staff and the dogs were happy and not nervous to be left. Overall fantastic grooming and if we are ever in the area we would absolutely come back!

I took my nervous puppy here for his first groom and he came out looking handsome and was happy as…read morecan be. I would definitely recommend if you are looking for an affordable, high quality and personalized experience! We are SO excited to return back for our next appointment in a few weeks!

Kathy and everyone are really kind and do a great job. Bellamy is ready for the winter.read more

I am giving a 5 star review for Kathy and her team at Country Pet Grooming Salon because she and…read moreher team have been grooming all of our dogs at the rainbow bridge and our recent new pup Enzo our English Springer Spaniel and they have all done such a great job! My new pup looked so great and I can never be disappointed! Always happy to see my handsome guy look great and smell great..Continue the great work and I appreciate you all! Mark and Suzy G.

Bellamy's Spring 2026 lewk. She looks and smells like a new woman. We are all happy about it.read more

Fantastic spot! My husband and I took our Cavapoo Franklin here for the first time and loved it…read more Franklin's haircut was perfect! I would highly recommend this salon to all! We are so happy we found this place.

Deb is great with our 2 small dogs, she's quick, responsive and the dogs love her. I'd recommend…read moreher to anyone without hesitation!

Deb is great with my 3 Chihuahuas. She trims their nails every 6 weeks or so. I reccomendread more

I'm really disappointed with how this situation was handled. I brought in a baby guinea pig I had…read morerecently purchased because her bonded cage mate passed away about three weeks later. I was concerned that whatever affected the other guinea pig could also affect her, so I brought her in to be checked for her health and safety. This was handled very poorly. When I later called for an update and asked about getting her back, I was told she had already been placed back in the display case to be sold to someone else. There was no concern shown for her physical or emotional well-being. Guinea pigs are prey animals and extremely sensitive to stress. On the same day her bonded cage mate died, she was also separated from the other guinea pigs she had bonded with. In a short period of time, she experienced the loss of her companion, separation from familiar cage mates, transport back into a loud store environment with dogs and children nearby, and being put back on display without proper quarantine--even though she had been exposed to a deceased cage mate. This kind of stress can weaken their immune system and put them at serious risk. I felt treated unfairly, and the way this was handled did not feel safe or humane. This experience seriously damaged my trust in how this store cares for small animals. The picture below was the guinea pig I had and returned. She was too small to be written off as healthy and too much through stress to be put out in a case with other guinea pigs she didn't know and in an environment so cruel. On another occasion, I returned multiple guinea pigs and called ahead to let the store know I would be coming back the next morning to get two of them. When I arrived, I was told that one of the two had already been sold to someone else--even though I had been told the two had bonded during their time back in the store. Separating bonded guinea pigs is stressful for them and shows a lack of understanding or concern for their social and emotional needs. This situation felt careless and avoidable, especially after I had communicated clearly the day before On another occasion, when I was new to caring for guinea pigs, I called with a genuine concern about the length of one of their teeth and asked for guidance. The manager was rude and snappy with me and implied that I was neglecting or abusing the animal by not providing enough food, hay, or toys. This was especially upsetting because I was reaching out specifically because I cared about the animal's well-being and wanted to do the right thing. It felt insulting and discouraging, and it didn't match the store's claims about caring for animals. If the goal is animal welfare, people asking for help shouldn't be treated like they're doing something wrong. To end I will never be getting my guinea pigs from here again. I love the ones I have but I will not support this business. I would rather spend a few more buck on the guinea pigs at petsmart than here. They have lost a loyal customer

Had a good customer service, didn't have to wait too long in line. Not the best place to go for…read morefish needs, but has great deals.

My Reggie and I had the absolute pleasure of meeting Bree today, May 12, for our 1:30 nail trim…read moreappointment at the Lancaster Avenue PetSmart. To call Bree outstanding would truly be an understatement. From the moment we arrived, Bree treated both Reggie and me with kindness, patience, professionalism, and genuine compassion. Her calm and loving manner immediately put my little boy at ease, and it was clear how deeply she cares about the animals she works with. Bree is not only incredibly skilled at what she does, but she is also a wonderful human being who represents the very best of PetSmart. The Lancaster Avenue store is fortunate to have someone of her caliber on their team, and I sincerely hope management recognizes what a tremendous asset she is. I honestly cannot imagine taking Reggie to anyone else for his nail trims. We are both so grateful for the care, respect, and compassion Bree showed us today. Thank you, Bree, for treating my sweet boy as if he were your own. You made what could have been a stressful experience into such a positive and comforting one.

I cannot say enough good things about PetSmart…read more I brought in guinea pigs I was really concerned about, and the staff went ABOVE and BEYOND for them. They took the pigs in immediately, kept me updated with phone calls, and when I said I wanted them back, they held them for me instead of rushing anything. That meant so much to me. They gave the guinea pigs proper quarantine, care, treatment, and even a vet visit. You can tell they actually care about the animals and not just about selling them. I was especially impressed that they quarantine their new guinea pigs before ever putting them into a case for customers. That's something every pet store should do, and it made me feel so much better about their standards. On top of that, their store is honestly amazing for supplies. They have great sales sometimes, a huge variety of treats, hay, cages, cage accessories, and everything you need to get properly set up with guinea pigs from day one. You don't have to run around to five different places -- it's all right there. This experience was the total opposite of my experience with Petco. PetSmart treated the animals with real compassion and treated me like a human who actually cares about her pets. Huge thank you to the team here for taking animal care seriously. You made a stressful situation so much better, and I'm genuinely grateful. Highly recommend this location to anyone who cares about the wellbeing of their pets.

Buddy Guy Love, Hillie Tilde, and Astraeus Snafu AKA Astro, all love VCA Smoketown. (Calliope…read moreFubar, not so much, but she thinks she is the cat queen of the universe.) My babies have been veterinary patients, grooming clients, and boarders when I moved. Why? Because I can't say enough about location, ease of access, the grounds and facility, and, most important, the compassionate and professional staff. The five of us are in dog, cat, and human paradise here.

Dr. Hall is amazing! He's very careful, thorough, and caring. He educates as he examines.read more