2/13/2020 Over the past few days I have spoken with several…read moreRV dealerships in a couple of different cities looking to trade in my RV. Each one I spoke with was helpful and polite..........until I contacted Webb's RV. After filling out a dialogue box early this morning to express interest in a couple of RV's,  I was emails a few hours later by a representative. Typically, dealers have called me on the phone in response to my inquiries in order to introduce themselves and talk a bit about what I am looking to accomplish. Webb's chose to email me, which is perfectly fine, but the emails were short and unprofessional as if perhaps I were inconveniencing them somehow. My questions were met with curt responses and I don't think the person even told who they were. When I'd had enough, I told the person what I thought of the exchange and of course their position was that I was upset because they were trying to get information about my trade, which couldn't be further from the truth. I let them know that they were losing a sale because because of the unprofessional way the correspondence was being handled and that if that I couldn't imagine things being better throughout the deal making process. Of course the response was that it was actually me that was unprofessional, which is moronic because my profession is not buying RV's but selling them is his/hers, and that I have wasted enough of their time. It is very clear that Webb's RV collectively has no concept of friendly customer service. If a business fails so spectacularly at such a simple task as initial interaction with a potential customer, one has to assume that it can only get worse when they have your money. I will never do business with these rude people.

Over the past few days I have spoken with several RV dealerships in a couple of different cities…read morelooking to trade in my RV. Each one I spoke with was helpful and polite..........until I contacted Webb's RV. After filling out a dialogue box early this morning to express interest in a couple of RV's, I was emails a few hours later by a representative. Typically, dealers have called me on the phone in response to my inquiries in order to introduce themselves and talk a bit about what I am looking to accomplish. Webb's chose to email me, which is perfectly fine, but the emails were short and unprofessional as if perhaps I were inconveniencing them somehow. My questions were met with curt responses and I don't think the person even told who they were. When I'd had enough, I told the person what I thought of the exchange and of course their position was that I was upset because they were trying to get information about my trade, which couldn't be further from the truth. I let them know that they were losing a sale because because of the unprofessional way the correspondence was being handled and that if that I couldn't imagine things being better throughout the deal making process. Of course the response was that it was actually me that was unprofessional, which is moronic because my profession is not buying RV's but selling them is his/hers, and that I have wasted enough of their time. It is very clear that Webb's RV collectively has no concept of friendly customer service. If a business fails so spectacularly at such a simple task as initial interaction with a potential customer, one has to assume that it can only get worse when they have your money. I will never do business with these rude people.

I was having problems with my camper refrigerator so Brandon in Service had me bring it by on…read moreFriday afternoon. As busy as they are, I assumed I would need to leave it and pay a lot in labor hours later. The Service Manager Jeremy had his Techs Ray and Brian go ahead and take a look at it. After checking several things out, they found that there was only a bad electrical connection and so they fixed it and the fridge came right on. Jeremy did not charge me for service and I was on my way. These guys have helped me out in the past and they are true professionals and I will keep doing business with them and always give them a good reference!

my husband and I have been looking for motor home to pull our trailer. William in Stanton has been…read morea big help and explained which model and size would work for what we needed.

I cannot begin to express how amazing this rv park/outlet is! There are SO many great things, for…read moreexample; nice, spacious pull through and back in sites. There are SO many sites to choose from. We've been here for 3 weeks now and we have not had an rv on either side of us. Even if there was, each side of the site has a great amount of space. Curtis, John, and Lynn were able to help us with installing a new 15k ac unit on the same day as requested. We have a bulldog so things like that are extremely important. They also came to us! We didn't have to worry about packing the rv up and towing it to a repair shop. This will forever be our home when we decide to make our way down to Abilene. Thank you all at big country rv!!!

The only reason I'm giving this company a star is because that's the lowest rating I can give them…read more My husband and I traveled over two hours to come out and shop/hoping we would find the one! We called them and the gentleman said they closed at 4pm. It was a few min after 3pm. So he told us how to get there; the gates were closed/locked and we called them again. No answer...How annoying!!! He knew we were on the way!

Fix your hours. I went at 5:20 and it was closed, it was an emergency and that's that only reason i…read morestopped there. The service isnt great! The man behind the counter never has a straight answer its always a "i dont know" . I give a one star only cause i cant give less

They are going to charge 400-500 bucks up front and you will never hear from them again. Tech is…read moreterrible, office response none; absolute trash. Keep looking for another group. Zero stars; had to put 1 to post

Came to us on the way to another job. Fixed our AC quickly, so we could continue our trip. Very…read moregood price.