I was unable to reply directly to your request to look into my case. Here's my order number. 25798129 Nyc hotel stay. You were never charged by the hotel any cancellation fee. I want my money back. read more

My company uses Working Advantage and I booked a hotel through them. During the booking and in the confirmation email I received from Working Advantage, it clearly states that all fees are included with no footnote or exception showed anywhere. However after I checked out, the hotel charged me resort fee without me knowing about the fee. I even had to reach out to the hotel and ask about what the charge was. I have since contacted the hotel, who says that since I booked from a 3rd party, the booking platform needs to be coordinating. I have also contacted Working Advantage and even filed a complaint on BBB, but they kept saying that they are not responsible for whatever the hotel charges after booking, and won't even help me reach out to the hotel. These two parties are now just "passing the buck" to each other, and Working Advantage, as the booking platform that provided misleading information, is providing terrible customer service to say the least. I informed my company about this frustrating experience and will avoid this company at all cost. read more

My boyfriend purchased tickets for us to see Frankie Valli concert in Vegas. My birthday present and I had never been to Vegas much less a concert. It was a big thing for me. We arrived at the venue an hour early and were asked if we had proof of Vaccination or negative test done within 7 days previous. We were never notified about needing this to even enter the venue (the customer care rep stated on the phone that we are responsible for contacting the venue for any additional information needed for entry which is a half ass way of saying "IDGAF") and we luckily mentioned Frankie Valli to the greeter. "Oh so sorry! Mr. Valli canceled yesterday" but again..when speaking to the rep on the phone...he was unapologetic and uncaring and threw the excuse at us that they were not aware so they couldn't notify us either way. No further explanation. OK, I get it, misunderstaing and probably too short a time frame. But my complaint is HOW this has been handled going forward. It feels like every person we talk to just gives us an excuse to buy and waste time and shut us up for a bit... We requested for a refund. No refund, all sales final. Stating that we even signed an agreement when we purchased the tickets. Which of course I did not remember seeing when I read the fine print. Ok, so can we get a credit? "No we are unable to refund or credit since this event was not canceled, it was rescheduled." Fine... we'll figure out a way to get there again in January. Mind you this is in November even going into December, the tickets were for in October. Feeling I had been given misinformation from WA about using original tickets, I called the box office themselves and asked if we could just use our old tickets. They explained they had to be the new tickets with new seating arrangements and new printed date since it was rescheduled and refunds had been issued. Ok. Called Working Advantage and asked for new tickets so that we could go. They argued and said we can use old tickets. I sigh. Exhausted at this point with my 4th time calling and this being a 2 hour conversations with both them and box office and tell them the Box Office people said new tickets needed!! Supervisor was also unhelpful and said they would "be reaching out to their partner regarding this and get back to us within 72 hours with a resolution or update" by email that was received and over and OVER again for 2 WEEKS!!! TODAY is January 1. The new event is about 15 days away now and they sent an email saying all sales final. You are fucking kidding me right? This company is a joke and waste of time. They are so demonstrative in the way they address you and your concerns and make it sound like it's YOUR fault. But it's NOT my fault when you can't even produce what I PAID for! Which is fraud and a SCAM! I understand things out of our control happen and it's no one's fault. But not offering a resolution at all and not even attempting to meet in the middle is just NOT the right thing to do... it is wrong on so many levels. "We got our money so now we don't care anymore. Sorry, no refunds. All sales final. You're fucked. Have a nice day." I hope my long winded conplaint/story will steer anyone clear that they should NOT purchase from this company. They won't help you out. They lie to you. They steal from you. If our last phone call does not produce an agreeable option where we actually get our money's worth what we paid we WILL be going to the BBB. UPDATE: So the event was even rescheduled...again. Not sure I'm ever interested in meeting Mr. Valli at this point as this whole affair has been a nightmare. Though my plight is with Working Advantage. Who FINALLY responded with an email and even confirmation with ANOTHER phone call that I'm sure was just read off the notes on our case... "tickets will be issued within 24-48 hours before the event." Wait so let me get this straight..if we got tickets and flew all the way out to Vegas (or drove again..) and we didn't get the tickets in time... what then? Of course they suggest we gift them.. haha how are we supposed to prepair for an event with no tickets and no time? Call the box office to maybe confirm, but no guarantee they'll be sent. Anyway. The day comes and goes and guess what? No tickets. Well it was also explained on the 10th call to WA that if in the case we DON'T receive the tickets in time we can get a full refund. So we call today and speak with a rep AND a supervisor to only be told, again, "we will have to reach out to our partner for processing a refund." Which takes 3 days... I I just have this feeling they're going to say all sales final as some of these reviews warn.. I swear, this company just has every scripted line on paper in front of all their customer service reps. Because they all sound the same. Like robots. ((In case the "Quality Business Manager" rep wants to give this a look our order is 22548441. See if your answer will be any different...)) read more

They show some amount first and add more in you email confirmation. When you ask them about it they say they will promise you to cancel a reservation and put you on hold for months and then reveal it to you that the property/establishment has denied the request and working adv cant do anything. They take your money and ask you to do their job calling the property for refunds. Customer service has no empathy. Their website is fake and will be changed as they seem fit. They deny your words., they wan screenshots of what your saw months ago! 72hrs is their favorite time period. Never go to the website. read more

DO NOT USE THIS COMPANY!!!! Working Advantage will NOT REFUND YOU. I lost $3,000!!! My event got canceled due to COVID-19 and I had to cancel the hotel I booked through working advantage. I made sure the hotel was refundable before I booked. When I asked for a refund, they eventually agreed to give a credit voucher. Nowhere did it say anything about a credit voucher when I booked. Working advantage is IGNORING all my emails and not even sending me the credit voucher that they said they would email me. It's been MONTHS and they will not email me back or give me back my $3,000. read more

Working Advantage - The email they sent - Travel Services Near Me - Aventura, Florida

I wrote a previous review and you can see that they are not helpful whatsoever. Blaming the airline when the airline never even got payment from WA So how would they give me a credit for a payment they never got? This is ridiculous. And now I'm receiving no responses from them read more

Canceled my tickets without my permission, refused to let me speak to a supervisor. I can't believe how idiotic the customer service reps are! I called asking about how to go about a ticket cancelation to a circus show in case one of my family members tests positive for COVID. I was told the rep would have to ask the circus to see if they give refunds for things like this or partial refunds. I let me know multiple times that we do not yet know if we have to cancel at all as we did not receive the COVID tests results yet. He said he understood and repeated my request back to me to make sure. After we hang up, I got an email from the rep, as promised. In the email it is not clear if he already made a cancelation request or an inquiry about cancelation to the circus. I replied to his email, reminding him that I do not want to cancel anything yet. No response. A few hours later, I receive and automated message that cancelation was processed. I quickly call Working Advantage back and speak with the same rep. He said nothing can be done now and I am not able to speak to a manager or supervisor. I asked to wait to speak to someone but he refused. What horrible customer service. Canceled my tickets without my permission and refused to speak with me afterwards. This outing was to celebrate a birthday, so now that's ruined. (In response to comment by owner, order # 23627515) read more

I just bought 1400 dollars worth of Universal tickets which are starting on the wrong date! Tickets are starting today and I need them to start on 8/23/23 (when we are going). Been on hold for two hours to talk to someone. NO ANSWER! I did also email. I do need this resolved (first time using Working Advantaged) Highly distressed! read more

I made two hotel bookings through their website. A day before the reservation day, I developed COVID like symptoms and being sick, I didn't want other people to get exposed. Thus, I called them to cancel my bookings to which they denied a refund and kept more than 60% of the booking price. COVID never comes announced and they should understand that. These people stole my money! I'd rate then ZERO stars if I could. I will NEVER EVER buy again through them read more

Hope I can give lower than one star , company confirmed our purchase and when we showed at hotel the hotel never received our reservation.Also the hotel was fully booked for the night. We were stranded in middle of night with no place to go and when we tried calling customer care no one answered. Next day we called back and they put us on hold for one hour and said they going to look at our issue. No further communication from them and also we lost our money.Avoid using them. Here is the order number : 23352038 read more

I wrote a review to which they instantly responded they will look into it. A few days went by and asked them if there was an update, they never responded. Probably just said the "We will look into it" So it looks good on their part. IT HAS BEEN 11 DAYS AND NOBODY HAS RESPONDED TO ME. Horrible customer service and they are liars! read more

If i could give them zero stars I would. STAY AWAY!!! This company has the worst customer service in the world. Get ready for no one to ever answer the phone and if they do you will be waiting HOURS before anyone picks up. Their "customer service reps" are useless and can't do anything. I am sorry for anyone who has had to deal with them. I should of seen the red flags with my first reservation and never booked a second one with them. This company has issues across the board, they don't communicate with the hotels. They can't even communicate with their "clients" so theres no surprise there. I had to cancel my hotel reservation because my flight was moved up. No one from this company ever picked up the phone, when I finally got ahold of someone I even offered to send screenshots of my call logs. Because she told me I was canceling too late. They don't read or respond to the contact forms so don't bother they are useless. SO disappointing to have a company that can't even function properly. read more

Am I allowed to give a business 0 stars? Worst customer service in the history of customer service. I was in the process of buying tickets when I got a notification saying the tickets were now gone. They literally sold the tickets out from underneath me even though it said they were holding them for 10 minutes in order for me to check out and had a timer counting down. When I called frustrated their representative refused to acknowledge their timer isn't true and that they allowed someone else to buy the ticket. Instead they blamed me and told me that I must not have understood how to use their website and that I shouldn't have trusted their timer. I hung up the phone because the conversation was pointless and the representative called me BACK to tell me "maybe someone more worthy of the tickets got them." The worst customer service reps imaginable. What's worse is I went on the events main page 20 minutes later and the same exact tickets in the same seats were available. I have very little doubt Working Advantage advertises these amazing seats to events for great prices but as people check out notifies them that those seats are "gone" in order to trick them into buying worse seats so that Working Advantage can make a profit. read more

I have tried for several days to rectify this issue of a refund or a credit for the Boston Bruins vs. Carolina Hurricanes on 12/21/21.  The NHL has not released new dates for the Boston Bruins/Carolina Hurricanes game due to COVID-19 protocols.  I bought these tickets as a gift during the Christmas holidays and the value is over $500.  My family and I live in California with no plans to visit Boston just to go to a game. I have been a loyal customer for over 8 years and to not even try to provide a credit at least is poor customer service considering this is COVID related. I understand that Working Advantage is a 3rd party but Ticketmaster is at least trying to process refunds to do the right thing by the consumer. read more

I booked a package deal using my employee benefits account and I also live in Hawaii, all flights available were evenings and nights so opted for a 8 pm flight out from Kona Hawaii. I selected the dates and proceeded to book. 1 month later we arrive in Colorado and go to check into our hotel (we were a group of 5 with 3 hotel rooms- that included hot tubs) and the receptionist can't find our booking. She then tells me "your rooms were call canceled due to being "no shows". Absolutely terrified I check our itinerary and realized the "package deal" we purchased had a check in date from the day before! How am I supposed to check into our rooms if we are still on the plane? Once you select your hotel room you choose your flights and the check in dates and times should match up according to our arrival DAY not the day we leave! There is no option to change dates after selecting everything! I'm currently out $2000, and 5 of us had to re-book and pay another $2200 to have a place to stay. This is the worst traveling experience have ever had! The receptionist also told us this happens all the time, and the company never responds! I will file a charge back with my bank if I have to! Tried to call multiple times and sent numerous emails have still haven't gotten a response! I read more

Absolutely horrible !! We bought tickets for universal studios for my sons birthday just to find out they only sent us one ticket after we payed 400+ !! When we called customer service they tried to give me tickets for the next day when we drove 5 hours for this . Absolutely crazy will never buy from there again and I recommend you don't either. Still haven't received my refund either read more

I use Working Advantage, to book a room at a hotel. I had a really bad experience at the hotel. The hotel manager had no problem refunding my stay, but because I booked with this company there's a process. The hotel manager has been trying to get my stay refunded since May2021, we are now November 2021. Still no refund or answers, to who we need to talk to about this. I regret booking with them and will never use them again. read more

I purchased two international flights that were advertised as "Main Cabin" but when we received the tickets they were actually "Basic Economy", I've been calling to get this sorted for 3 days now and I keep being told that this is "being handled". As others have stated do not book flights with this service, they lie to take your money. read more

If I could give this 0 stars I would. Please stay away from this company! I purchased tickets for a Baseball game and when I was at the gate I realized they never sent my tickets! I called 1 hours before the game to have them sent to me and my tickets NEVER arrived! 1 hour into the game I called and they said they placed an urgent request to have the tickets sent! Well, the tickets never arrived so I requested a refund! They later email me saying they denied my refund because they said they could not "exchange, cancel or modify my order" which is none of what I asked for! I simply asked for them to provide me with the tickets I purchased! DO NOT purchase from them! They're a fraudulent company that will take your money and not provide you your product! They also told me that they sent the tickets on Sept 8 and on Sept 21 (the day of my event) I sent them a screenshot showing I never received anything, yet the still denied my request for a refund! HORRIBLE SERVICE! read more

HORRIBLE do not book anything with them you will regret it I booked the wrong package by mistake called them 5 minutes later and they do not want to modify my reservation date or upgrade my package to the correct one which I am willing to pay for or even change my date so I can rebuy the correct ones and keep the wrong ones. horrible customer service with dogs and noise in the back ground. My first rep told Me not to worry that I will be refunded so I can rebook the correct package just to be sent an email the next day saying there is nothing they can do. They refuse to help or escalate how can u not change or modify? This is absurd. Total rip off all third parties have a 24 hour window to change due to errors. People make mistakes. The website is very vague and did not show all options. The reps have terrible communication skills. this site is a nightmare stay away! Please stay away and don't let anyone you know book with them. I am going to make sure all of my agents and coworkers globally stay away and boycott this fraudulent site. read more

Buyer beware! Do NOT book with this company. They take your money and provide NO customer service. I paid them for a rental car and did NOT get one I had to go to another company for it. I would give zero stars if able read more

5/14/21 on hold for over 30 minutes! Nope, they have to be a fake company. If they can't answer questions about their services, they must be trying to hide. read more

Working Advantage - Over 30 minutes on hold...and I hung up! - Travel Services Near Me - Aventura, Florida

I read multiple reviews the last several days on purchasing theme park tickets. So many so that I was really fearful of purchasing my Disneyland and Universal Hollywood tickets. The reason I hit purchase was the rates on Disney hadn't gone up yet on WA and the rates for Universal were $15 below everyone else. Because I could use Paypal - I figured no harm no foul because Paypal always has your back. I received my Universal Tic immediately and an email that 24-48 I would get my Disneyland. I got them in 15. They were easy to print and load on my Disney App. Not Complaints so far!!! read more

This is a really bad site to purchase Disneyland tickets. when I purchased a ticket it says park reservation is available for December 22 and when I try to do a reservation on the Disneyland site it is not available for this ticket and I contact customer service and it is bad customer service and the reply is we can not do anything since this is final sell I would highly encourage you not to book anything from this site. It is a fraud and scam site and bad customer service We lost our $1397. Please don't use this service I wish I can give a negative rating read more

Working Advantage has really gone downhill. Its customer service reps give you different prices for the same event. They tell you one thing and then write the opposite on your account. They have become untrustworthy. They advise you to buy the Allianz insurance for emergency cancelations, and then they don't honor it when something actually happens! We had death in the family right before the Trevor Noah event. I called Working Advantage to advise them of the tragic event and advise that we were unable to go to the show. They acted like I planned it!! I advised them I had purchased the event insurance from Allianz as suggested. I have spoken to them and Allianz several times. Working Advantage recently sent me an email advising they can't assist me with my issue and they have determined that i will not get a refund. How cold can you be! I called Allianz and they advised they will send this information to claims and that they will require the obituary and date of the demise. I have no problem providing the requested documents. It has been at least 7 days and I have not heard back from them. This is frustrating and cruel. Working Advantage you really need to do better! All the bright colors and fancy speech on your website can't cover-up the unprofessional, untrustworthy practices in your company! You need a complete overhaul. If I could give you half a star I would gladly do so. This is a sad state of affairs. read more

This is a site my job uses for discounts. J was nervous at first from all the low reviews, but I had no issues with using them! I had a great experience! read more

Update since I'm surprised this company is still here and scamming people. I only received 200 out the 600 dollars I spent on the disgusting hotel room they gave me. Took 6 months to get a refund and when I tried to ask why I can't get the full payment back I never heard from them again. Please please please people avoid them. read more

I booked a flight and hotel stay using working advantage. I am realizing how much of a mistake that was. I booked my trip yesterday. As most folks, you expect a confirmation email, it's been over 24 hours and nothing. I contact the airline and they have our flight which is great, however a hotel was another issue. I called the hotel yesterday and they responded that they had in fact received our reservation. However this morning the money returned to my account. I called working advantage and they claim they see no reservations under my name. I called the hotel and the same issue. So now I have flights to New Orleans and not hotel to stay. I asked the rep at Working Advantage to put me through to a supervisor he said he could only take my name and phone number and hope for him to call me back. What was an exciting vacation is now becoming a nightmare before we get there. I am an executive for my employer. I will be ending our relationship with them and finding a better discount site for our employees. read more

BUYER BEWARE!! That's all I can say! Make sure you read their terms of service before you even think about buying concert tickets from them!! They hide the fact that they will not refund or exchange any tickets, even if the venue STATES all tickets are refundable. You need to read the entire terms. They hide it so that it's not easily accessible. Working Advantage words their terms and policies. So that you will not get a refund if the concert is rescheduled and you can't attend or the artist flakes out on the concert. They aren't even nice about it. On top of that you aren't even getting a deal on your tickets. They're charging you double or three times MORE. Than what they would actually cost if you bought them through AXS.com etc. I thought I was getting a deal using them through my alumni association. Hah, won't use them again!!! read more

Awful company, DO NOT USE! Booked a car for vacation and I paid for "taxes and fees'. Which ISN't stated ANYWHERE what these taxes and fees represent. And Then I got my car and paid more taxes. When I called working advantage, They told me its taxes on your booking and we have to pay an "order fee, for us to call the company on your behalf". I could have easily went on the website of the car rental and booked it myself and avoided all these fees. HUGE SCAM, you are NOT saving money! You are better off booking directly, PS: the phone representative said "I cannot see this breakdown". Which was a Lie, because after I got angry with him he was able to miraculously pull out these fraudulent taxes and fees. read more

This program is a complete rip off. There is a lot of fine print that they don't make obvious like black out dates. Once you purchase their products then they make it clear. By then it's too late. They do not issue refunds. There are countless stories online of people spending hundreds/thousands of dollars on tickets they cannot use or get refunded. Do not use this service. I will be trying to get my company to drop. read more

I hardly ever leave reviews, but my experience with Working Advantage has been so egregious that I feel it is absolutely necessary to share it publicly. You would be better off getting tickets with literally ANYBODY else. A suspicious scalper on the street outside of a venue will provide better service than Working Advantage. I purchased two tickets in July to a concert. I received the tickets without any problem, but when I got to the venue I was denied entry with the tickets Working Advantage issued me. The box office refused to help since they were purchased through a third party vendor. I called Working Advantage immediately and sat on hold for nearly an hour at which point I hung up because I was going to miss the concert otherwise. Luckily there was someone else in line with extra tickets that they sold to me (in a worse section, for more money for the record). I followed up with Working Advantage twice before I could even get them to respond and they proceeded to give me the runaround saying they needed to "contact their partner" to investigate. I still don't know who this mysterious partner is. After battling with them for several weeks (sitting on the phone listening to hold music for hours, speaking to a different representative every time who needed to be brought up to speed on my case again, getting placeholder emails that did nothing to move the case forward) I finally got my bank involved. In following up with my bank, they've expressed to me as well how deeply difficult it has been to have a productive conversation with Working Advantage as well. Meanwhile, I have been out $125 for tickets that DID NOT WORK, for over a month. It seems I am going to need to proceed with small claims court to resolve, which is more time and money out of my life. Buy your tix on Stubhub or Seatgeek or on the street or literally anywhere. At least they assume responsibility when they give you bad tickets. I thought since I had membership to Working Advantage through my employer that they would be reputable, respectable, and accommodating. Boy how wrong I was. This has been nothing but a nightmare and I will never purchase with them ever again. read more

Booked hotel rooms and had to cancel during free cancellation period. There's no "cancellation" button in the reservation so needed to send an email to "customer service". Got a "voucher" for the amount of the rooms. Tried calling but my phone number was blocked. So used partners phone and got through. Demanded that charges be reversed and after threatening they agreed to do that. What a scam. Savings not worth the trouble. read more

Please listen to what the reviews say. I wish I would've read the reviews first. I'm a teacher and my school district uses this company to "help" us get a deal since teacher do not make much to begin with. I rented a car and through this company. I was not able to get a returning flight so I was not able to rent the car however this company took my money. I called for a refund ($500) and they refuse to give me my money back. Clearly I'm upset because $500 is a lot of money for anybody. After speaking with a CSR I got no answers on why I'm not getting my money back. I did not use the rental so I should get a refund. The car rental company did not receive a dime. This company is keeping the money. BBB needs to get involved with this company and there needs to be a class action lawsuit so they never do this to hard working people again. read more

This site is a great little secret. If you have a business (even if you're the only employee), you can sign up here and get lots of discount products. My favorite deal is movie tickets to AMC and Pacific Theaters for $6.50 each. I love walking into a movie on Saturday night and redeeming these little babies for tickets to a movie that everyone else has paid $13.75 for. God, I love to save money! And I love to help YOU save money, which is why I'm letting this secret out. Ironically, you won't see this review unless you look up the name of this business and if you've done that, you probably don't need this review. Sigh. read more

Working Advantage - Travel Services Near Me - Aventura, Florida

I booked a reservation for September 3 2022 didn't receive my reservation number after repeatedly asking for it. I kept getting told no worries I will be emailed. I never got emailed til I called 3 more times I had to keep calling hotels looking for my reservation when it was never booked. I was given a false number and I wasted my time and gas driving to a hotel in another state that was never booked for me just to be told sorry. I lost time, money, and missed my event I will never do business with with them. I spent 40 minutes on the phone with them outside the hotel for them to say oh we sorry we will issue a refund and to make matters worse I missed my event and still had to find a hotel which cost me more money. read more

After booking 4 hotel rooms in New Orleans through Working Advantage, I read the reviews and was terrified that something would go wrong. I reached out to Working Advantage to confirm the types of rooms booked and it did take about 3 weeks for someone to respond so I deducted a star for that. Check in at the hotel was smooth and there were no issues. We saved about $100 per room by using Working Advantage. read more

Ridiculous customer service! I called to redeem a voucher, (in which the code was not working that was sent in the link) and NOTHING was resolved! Simply put, these people lack experience, empathy and knowledge of their working responsibilities. You will stay on hold over 20 minutes and they'll tell you the same thing as before! Ronel Buenvenida actually hung up the phone when I asked for a manager. Wow! I never received a call back either. To conclude, I would NEVER recommend this company. They have no idea what they're doing and they are very rude! I'm trying to redeem this e-gift card prior to Sunday so I can purchase something for Mother's Day and still haven't had the problem with the link resolved. read more

As someone who read these reviews and was terrified after buying concert tickets, I wanted to note that our tickets worked and we had a wonderful time! The customer service line, while nice, are definitely trained to give no concrete answers. I asked multiple times for confirmation that we could still have tickets if our original purchase didn't scan for whatever reason at the gate; and while they never fully said that, they did send an email letting me know my tickets would work, which I stapled to my tickets. Buying third party tickets always comes with some risk, but wanted to add a positive experience in case you're also anxious! read more

Terrible service built of cancellations and scamming. Ive lost a lot of money through this service and will never be using it again.