An older relative needed help coordinating a repair and was unable to make the trip for the…read moreestimate or to drop off and pick up their vehicle for the actual work because they are uneasy driving to unfamiliar areas. Therefore, I agreed to assist even though I live a long way away. . Ryne set up a time for the estimate and got to it immediately when we arrived. He wrote out the initial work plan and set a date taking into account the time required to order the parts. I explained that I would be returning to the area for a short time specifically to drop off and pick up the car. While my timeline was shorter than they originally estimated the work would take, they were understanding and accommodated my need. Additionally, they worked with the insurance company even though ours wasn't one they often partner with. Though the price was negotiated a bit by the adjuster, the initial quote was a fair price in my opinion. A couple weeks later I returned to drop off the car. While working on it they saw that it needed a couple more parts than initially outlined. They got the parts in fast and completed the job very quickly. Ryne was great to work with and so were the two other people who work in the office. One took receipt of the vehicle and was very efficient so I could get on my way. The other checked me out when I picked up the car. She explained everything very clearly. Overall, the experience was superior to visits to other body shops (in another city) that I've made with my own vehicle over the years. Will definitely return to this shop if my relative ever needs more work on the car.

Recently had damage to our vehicle and State Farm recommended olde Jonesborough body shop. From…read morethe moment we arrived for the inspection estimate we knew this was the place. Everyone was friendly, helpful and knowledgeable. Now that we picked up our car we are beyond grateful they went above and beyond on our car. Even if it's not an insurance claim I would recommend this place

I brought my Toyota Highlander in to Toyotech for problems with the rear liftgate. I spoke to Brian…read moreand explained what was happening and he made an appointment for me a couple of day out. When I brought the car back, I left it with him and he told me he would call to let me know what I was looking at. As promised, he called and told me my car was ready as promised. When I arrived I asked Brian how much it was, and I was floored when he gave me a VERY reasonable bill. I can't find any reason to take my cars anywhere else from this point forward. Brian is as honest as he can be, and knows Toyotas inside and out. Great service Brian!

Looking for a reliable mechanic in Johnson City?…read more When my daughter's car broke down in Johnson City, we took it to a chain repair shop, which estimated a lot of repairs at a high cost. Suspecting they were taking advantage of her, we consulted Tommy, our trusted mechanic in Knoxville, who confirmed our doubts. Although we managed to retrieve the car, my daughter still paid a lot for almost nothing. This time - when her car stopped running again - we found Brian. He quickly fixed the car and charged us a fair (and low) cost (based on Tommy's estimation). He was also accommodating, accepting the car after hours, and is someone we trust to not take advantage of those who don't know much about cars. Overall, Brian is a great mechanic who we highly recommend.

Josh was great! Showed up promptly and did an amazing job on my truck. It hasn't looked so good…read moresince it was new... Definitely recommend TriStar to everyone.

Josh was very good at communication. I requested a quote and repeatedly received answers to my…read morequestions within minutes despite being after hours. He arrived promptly and was prepared to meet my needs based on the information and pictures I gave him. He was very honest and open about any possible upcharges before he started any work, and ended up not charging me more than the base price for the work requested. He finished everything within the timeframe he provided. I would definitely hire him again.

Great service, treats your car like it's his own. He replaced my alternator and it was very helpful…read morethat he could come to me.

Dependable reasonable price on time with appt takes his time to be thorough not greedy unlike…read moreothers

This is how a business should be run! They were courteous and efficient. My car came back looking…read morebrand new, with all the callibrations that are very complex on a recent Subaru, working just as they are supposed to. A special shout out to Haley, who was so helpful and cheerful! Thank you Automan!

I requested to have body side moldings put on a 2024 Toyota Rav 4…read more I was told that this body shop could not do that job. I didn't understand that, as putting body side molding on is a simple, hour long job for qualified people. If the job is not a big money maker, this shop doesn't seem to want to do it. I have had two cars fixed there before, but I guess that doesn't count for anything. Building a loyal customer base does not matter to this shop. No value here.

They rebuilt the transmission and transfer case in my 2003 Silverado which I tow with A LOT and…read moreHEAVY. That's been 5 years ago. And I still tow with it, A LOT and HEAVY. It's been perfect.

Great customer service told me the problem and was very nice to deal with and fair$$…read moreGood advice on how to handle this situation

This is hands-down the best auto repair shop in the Tri-Cities! The quality of care, honesty, and…read moreworkmanship they put into my Subaru Outback made it feel like I'm driving a brand-new car again. What really impressed me was their communication--they kept me informed every step of the way, which is something you don't see often. The team is knowledgeable, professional, and truly treats you with respect. On top of that, their pricing is fair and affordable, especially for the level of service you receive. Their honesty and attention to detail have definitely earned my trust. I'll be a loyal customer from here on out--highly recommend!

This guy has always been my guy for alignments. He was the only one that could get my M3 after 5…read moreother attempts by others. Love this guy and has great pricing!!

We just got our tint from this place. Couldn't be happier. Super nice couple that owns the place…read more Amazing tint job as well. Very professional. They let us leave our car there overnight which really helped us out! They explained the difference in tints as well which was great. Thanks!

I left a two-star review here and was met with an extremely rude response. Fine, whatever. But then…read morethe owner went out of his way to track down my personal social media account and berated me over my review and actions. I had no idea because I don't check my messages often--only when I need information from a sender. When I finally did, I realized he had messaged me eight months ago. When I didn't respond and later blocked him, within just 25 hours, he went back and edited his reply on my review to be even more aggressive. This feels obsessive and unsettling. They should have just left my review--and me--alone. Honestly, I feel really uncomfortable and even scared. Businesses have addresses on file and with this much retaliation, I'm a little scared