This Tuffy location turned my family's Florida vacation into an absolute nightmare with their…read moreincompetence, dishonesty, and refusal to honor Tuffy's warranty. I'm beyond furious, and I'll never trust a Tuffy again after this infuriating ordeal. On June 25, 2025, I had my Escalade's P0332 code fixed at a Tuffy in Glendale Heights, IL, with new knock sensors and a wiring harness using Genuine GM parts. Everything seemed fine until June 27, when, 600 miles into a 1,000-mile road trip to Florida, the P0332 code returned. I tried clearing it, but it kept coming back. On June 28, I brought the truck to this Mary Esther Tuffy and explained that it takes three drive cycles at operating temperature for the code to reappear. They cleared it, claimed they found no issue, and sent me on my way. I had to push them to drive it more, only to discover at closing that they'd cleared a pending code--felt like a deliberate attempt to hide the problem. Within 15-18 miles, the code was back. On June 29, I was at their door at 9 AM. They finally checked and found a bad rear knock sensor but refused to cover it under Tuffy's 12,000-mile/12-month warranty, claiming the Illinois shop was a franchise. This was just three days and under 1,200 miles since the original repair! The manager, John, was completely unhelpful, forcing me to leave the truck to deal with the warranty company. On June 30, I called the warranty company with John, and they agreed to cover the repair, but John insisted I pay upfront because he couldn't send paperwork otherwise. Facing a prepaid parasailing trip with my kids, I paid to get my truck back. Three drive cycles later, a new P0327 code appeared for the front knock sensor. Their mechanic had removed it to "compare" to the bad one and didn't tighten it properly because they lacked a 3/8 torque wrench! John's excuse? He didn't give it "enough oomphs." I told him the torque spec is 15 ft-lbs, and he just shrugged. Later that day, the P0332 code returned. I called their district manager, James Price, who smugly said it wasn't his problem and told me to take it back to Illinois--1,000 miles away--or go to a Mavis/NTB shop. On July 1, I returned, waited over an hour with no updates, and dealt with a mechanic who admitted he didn't know how to test the knock sensor and refused my offer to help. They "fixed" it, but by noon, P0332 was back. Tuffy Corporate promised a callback but never followed through. On July 2, a corporate rep, John, said no Tuffy would touch my truck, claimed they don't do this work, and hung up when I called out their nonsense. I'm stranded, worried about damaging my Escalade driving home. This shop's shoddy repairs, deceptive tactics, and refusal to take responsibility cost me time, money, and our entire vacation. Mohr's Auto in Santa Rosa Beach is fixing what Tuffy couldn't. Avoid this Tuffy at all costs--they're an embarrassment to the brand.

I did not personally get anything serviced here but Richard Jr. from this shop recommended that I…read moretake my 2015 Toyota Prius to his dad's shop (Starr's Auto Repair) in Navarre. The service manager there is Chris Cheeseman. Though I appreciated Richard Jr's love for the 2015 Toyota Prius, I did not appreciate the terrible recommendation to have his dad's shop look at it. Chris called me today to talk to me about my review of Starr's and this is my response: ​Mr. Cheeseman, ​Please be advised that we will not be returning our vehicle to Starr's Auto Repair in Navarre. ​We have authorized and paid for over $2,000 in repairs, yet the initial issues persist. This financial commitment does not account for the additional expenses incurred, including towing from the Midbay Bridge area (Destin/Niceville) and the cost of a rental vehicle during the time your shop was 'replacing' the electric water pump. ​We cannot continue to invest further time and capital into repairs that do not resolve the problem, especially given the significant travel inconvenience (working in Destin and living in North Crestview). We require a resolution that honors our investment and rectifies the persistent mechanical failures. If Richard Jr. could have actually fixed my vehicle at Tuffy since he knows all about the car, that would have been nice. Instead, he told me his dad's shop was more than capable and that is nowhere near the case.

I highly recommend Mac Leod's Auto Repair! In January had an…read moreissue with my truck, brought it in and turns out it was a quick small fix with my belt. Got it back the same day. Fast forward to April, I had problems with it stalling. I assumed it was something to do with my fuel system so I brought it in again and it was diagnosed & repaired a day later. The prices were fair and didn't leave me penniless. Chad and his staff are pleasant to work with and their degree of professionalism is unmatched. They communicated clearly and precisely leaving me without question on what the issues were and how they would be remedied. If honesty and integrity are important to you (which they should be) then I highly recommend leaving your vehicular issues McLeod's hands.

I had my daughters car towed to mcleods I had told them the car would not start because It would…read moreturn off the engine but nothing inside the car (it didn't recognize the car was in park). They did a great job replacing the battery that was spent because of the problem and changing the oil. They called and said it was ready. They never addressed the problem. When the mechanic was shown the problem. He replied " you can always take the ground off the battery when you turn the ignition off. REALLY Don't take your vehicle there if you have any issues that a mechanic should work on.

Wonderful service wonderful follow up very flexible. Great prices works on RVs. Simple location in…read moreand out Wi-Fi if you have to wait.

5 stars all the way. Great service, trust worthy!…read more Will definitely be taking my car here for services in the future. Thank you guys!!

Great and very friendly service. I needed a flex pipe welded, and he was done in less than 30…read moreminutes. Fairly priced. For an auto shop, it was very clean and well kept. Definitely recommend.

Excellent service, took us in for brake service and did a fantastic job for front and rear in under…read more3 hours. Owner is sincere and trustworthy with your vehicle, we are very pleased. Affordable work, you won't be disappointe with the prices

Review of Service: 2015 Toyota Prius Hybrid Repair…read more ​Rating: 1/5 Stars ​This review outlines a highly unsatisfactory experience involving multiple attempts to resolve a recurring issue with our 2015 Toyota Prius Hybrid, resulting in significant cost and an ultimately undrivable vehicle. ​Initial Service & Failure: Our vehicle was brought to Starr's with a confirmed diagnosis (from a Toyota dealership and a second independent shop) requiring a replacement of the electric water pump (EWP). After this repair was completed, the core problem--a recurring hybrid system alert forcing the car to shut down--returned almost immediately. This demonstrated the initial repair, despite being based on external diagnosis, failed to resolve the root cause of the vehicle's functional failure. ​Second Service & Misdiagnosis: During a subsequent tow back to Starr's, the small accessory battery was unintentionally depleted. The shop diagnosed the issue as a faulty battery, charging us $700 for a replacement, yet failing to address the fundamental hybrid system alert that necessitated the tow. The owner later stated that replacing the battery would have "permanently erased existing codes," a claim that raises significant professional and technical concerns regarding the shop's understanding of modern vehicle computer diagnostics and permanent fault storage. ​Conclusion: After two service attempts and substantial expenditure, the car still exhibits the exact same critical hybrid system failure and is currently undrivable. We caution prospective customers that our experience indicates a lack of capability to properly diagnose and resolve complex hybrid vehicle systems, leading to costly and unsuccessful repairs.

They are fast with their diagnostics and the repairs at a fair price, I will definitely go back…read morethere for repairs on my other three vehicles when needed

I had the timing belt, water pump, and antifreeze replaced on my Honda today. The price was fair,…read morethe service was fast and best of all they were honest. I was not asked to purchase any additional items and after asking advice on future maintenance I was given a straight answer and quick estimates. I recommend Playground Auto Service as they were hundreds of dollars cheaper compared to the dealership and much more friendly. There are no appointments either, just drive right up and they will take it from there. Replacing a timing belt and water pump is a big job on a Honda and they were able to knock it out in about 5 hours.

Ok upon recommendation of a coworker , I told my son who was having a electrical issue. Well Play…read moreground came & picked up my sons car. After a few days machenic George advised would not be worth fixing & what issue was. Well after charging my son over $420 dollars & towing car back. It was discovered they tore out door runner, under desk & steering wheel area & because he choose not to spend well over a $1,000 plus they did not put it back together. I contacted play ground & spoke to George. First everybody who answer phone was rude & George was a cry baby. I explained my son was only 19 & they took advantage of him. Also find out that play ground charges to put your vehicle bAck together after they tear it all apart & get upset if you choose not to let them fix it. Was suppose to be put back to original state. I would not recommend them, they try to blame customers, take advantage of young adults & I'm sure would do it to women also . Nothing more then another greedy & unethical local business.

Very good at communication. The work is always done correctly very reasonable pricing.read more

It is comforting knowing that we have an auto repair business here in Navarre that is managed by…read morepeople who are honest and excellent professionals. I was able to bring my car in the same morning I call them to have the shocks checked for a noise. William called me a few hours later to give me the status and at the end of the day I picked up the car. They gave me an honest assessment of the problem and saved me a ton of money. Their labor cost is reasonable and their shop location super convenient. Thank you guys!

Great customer service and honest work. I will be bring my car back if any repairs are needed in…read morethe future.

2015 Dodge Dart These guys know there stuff!! This shop and…read moreits owner have saved me a few times. I will never go anywhere else!!