I am extremely disappointed with my experience at Premiere Choice Live Scan (formerly located on…read moreAtlantic Ave. in Long Beach, now in Gardena). I initially visited this business to complete a Live Scan submission for my Physical Therapy licensure application. During the appointment, the Live Scan operator, Valeria, appeared rushed throughout the process. While completing the paperwork, errors were made, including issues with information related to my licensure application. As a customer relying on accurate processing for a professional license, this immediately raised concerns regarding the attention to detail being given to my submission. Unfortunately, the situation became much more serious when my fingerprints were later rejected. I currently reside outside of California and was forced to purchase a flight costing approximately $700 in order to return and have my fingerprints resubmitted. The financial burden, stress, and inconvenience caused by this situation were significant. After the resubmission, I learned that there was still an issue associated with the Live Scan submission. I was informed that the rejection involved a quality control-related error connected to information that should have been properly entered by the Live Scan operator. According to the agency handling my licensure application, this type of issue was unusual and created additional delays in my licensing process. What has been even more frustrating than the original error has been the lack of communication afterward. I spoke with Stacey, who advised me that she would contact me the following morning to assist with resolving the matter. Unfortunately, I never received the promised follow-up communication. Since then, I have attempted to contact the office repeatedly. I have called more than 25 times over the course of approximately two hours without receiving assistance. I was informed that staff were on break, but as a customer dealing with a time-sensitive licensure issue that has already cost me substantial money and delayed my professional career, the inability to reach anyone for help has been extremely frustrating. The overall customer service experience has left me feeling ignored and unsupported during a situation that was not caused by me. As someone pursuing professional licensure, accuracy and responsiveness are critical, and I did not receive either. Instead, I experienced repeated errors, significant delays, unexpected travel expenses, and a lack of communication when I attempted to seek assistance. Based on my personal experience, I would strongly encourage anyone using this business for Physical Therapy licensure or other professional licensing Live Scan services to carefully review every document before leaving the office and verify that all information has been entered correctly. A mistake in this process can result in costly delays and significant inconvenience. I do not typically leave negative reviews, but the combination of documentation errors, licensing delays, lack of follow-up, and inability to reach staff when assistance was needed compelled me to share my experience. I ultimately had to seek alternative solutions elsewhere while continuing to deal with the consequences of these issues. I hope management takes this feedback seriously and improves both quality control procedures and customer communication so that future customers do not experience similar problems.

Found this business on Yelp. The appointment process was easy. Upon arrival, the service was great…read more The individual who helped me was professional and efficient. Would use their services again! Thank you!

I had to get Notary done for some documents for international travel. The gentleman inside was very…read morehelpful and knowledgeable. He even interacted with my daughter and was so friendly with her. Will be coming here for any of my mail and notary services.

We had to get some important life changing paperwork notarized and faxed. Came in was greeted with…read morea friendly smile and handled everything for us with ease. So simple and easy!! Prices were reasonable! Love it when you can handle business with ppl who care.

I had to get a life scan done, so I found this place. I did not need to make an appointment, I just…read moreshowed up and they took my fingerprints. The lady doing it was a professional and very nice. If you need a live scan done, I recommend going here.

Extremely disappointed with this company. I strongly believe businesses should take accountability…read morewhen mistakes are made, especially when those mistakes directly affect a customer. I went to this business to complete a Live Scan for employment. I was told I could receive a fee waiver or discount by completing a form, which I did in person. I waited over a month, only to discover that my fingerprints were never received by the DOJ. When I contacted the DOJ, I was informed that discounts cannot be used for employment purposes. Given that my paperwork clearly indicated the Live Scan was for a job, I would have expected the employee handling my request to understand the requirements or, at minimum, inform me that the discount could not be used for employment. Instead, when I raised the issue, the employee and manager both avoided taking responsibility and shifted the blame onto me. The manager's response was particularly unprofessional. Rather than acknowledging the mistake or explaining the situation clearly, she attempted to make it seem as though the error was mine. When I asked for documentation to confirm what happened, I was told they no longer had the paperwork and allegedly do not retain paperwork for very long--even though this occurred only about a month ago. Mistakes happen, but refusing to acknowledge them and then placing the responsibility on the customer is unacceptable. I would strongly recommend choosing a business that is experienced with Live Scan procedures and understands the requirements for employment-related fingerprinting.

I went to get my live scan and it was a quick process. You can make appointments but I just did a…read morewalk in. The lady got me real quick, once I entered the door, I was seated. She's professional and quick. Fingerprinting fee itself was 25 dollars but you'll pay extra for the type of application you're applying for (if applicable) . She also does notary work. Clean setup.

Lakewood Live Scan is a great place to get your live scans. The staff are very friendly,…read morehardworking, and always make the process easy. We've gone there several times for notary services, passport photos, and live scans, and every experience has been excellent. Their prices are fair, customer service is outstanding, and they run the place very efficiently. As small business owners, we often refer others to Lakewood Live Scan for any need, and they consistently provide the best service and experience. We highly recommend them!

Came in as a walk in not knowing what to do at all but Via was so welcoming, knowledgeable, and…read moreinviting. The process went extremely quick with no hassle at all. I would recommend this business to every passing person if I could. 10/10 on everything thank you so much Via!

Very helpful! And they work know fast! Very friendly to everyone also. Highly recommend for…read morefingerprinting!

I've been here three times now. Once for my employer background check and two for AB506 checks for…read moreorgs I work for. Every single time, the lady who rolls my prints had been professional, friendly, and quick. Each time my results popped up at their respective locations within hours. Never had a problem with rejected prints. There's only street parking but I only put $0.15 on a meter because I'm always out in under 10 minutes. I recommend this place so, so highly. No wait, reasonable fees, exceptional service. Come here. You won't regret it.

This was a no-nonsense, straightforward service. A little hole in the wall storefront -- blink and…read moreyou might miss it. We showed up, were helped right away and everything went smoothly. Recommend!

Friendly and straight to the point type of service. Been here for fingerprinting and USPS services…read more They will help you decide which is the best method of shipping depending on your needs.

I have used Yelp for many years and have never written a negative review until now…read more I was returning an item to a merchant and on their website they gave me the option to use Packagehub or USPS. I selected the first location offered, which was Packagehub, Mail Services Etc located at 2892 N Bellflower Blvd, Long Beach, CA 90815 as it was the nearest to me. The merchant then sent me a scan code to present to Mail Services Etc for the return. When I arrived I had barely gotten in the door when a person who was dressed in some kind of uniform, pounced on me. I wasn't sure if they were some kind security guard or what. They preceded to tell me that I needed to tape up my package so the item wouldn't fall out. I told them I was just following the merchant instructions. They then said that I would have to take it to USPS. I explained that the merchant had sent me to their location for the return and showed them the scan code on my phone. Then another employee emerged and said I would have to take it to USPS and again I explained that the merchant sent me there to process the return and showed them the scan code. That person said, "That's FedEx and we are not a FedEx store!" They kept yelling at me even as I was walking out the door; like a couple of children. When I returned to the car where my husband was waiting I told him what happened and he pointed to the store where it had FedEx signage all over it. When I arrived home I called the merchant and told them what happened and they were shocked. They created a new return to be dropped off at another location and said if that ever happens again to call them from the store that's the problem and they'll take care of it. It's probably better that I went to the other location because they were more professional and I felt the package was processed correctly. I'm not sure what the problem was, but maybe they're not tech savvy? They said they needed a label printed, but the merchant said, "No print out necessary"! If Mail Services Etc isn't doing business with FedEx anymore then they need to removed all FedEx signage from their store and from their website because it's false advertisement. They also need to stop doing business with packagehub. More importantly, they need to be more professional or just retire.

I am so happy I found this amazing location for my livescan process!! The office is new,…read moreimmaculate, and peaceful, and the associate who helped me was warm, efficient, knowledgeable, and professional. I was a walk-in and they were very friendly and accommodating with zero wait time. I also inquired about needing to notarize my Will but was told their notary was receiving their license in a few weeks so I will be back then. Highly recommend!!

I will be coming here for all my future fingerprinting needs! They accept walk ins and they are…read morevery fast and good at what they do!

It was easy to make an appointment and it was quick to complete the service. Cheapest place I found…read moreand for the area parking was easy to find.

So definitely not my normal type of business to be reviewing, but hey, they had a sign up asking…read morepeople to review them, and that is probably also where my boss found them, and I like numbers going up anyway. So yeah - after a heck of a time trying to find somewhere that still does old-school paper fingerprints for a client I obviously won't name, other than to say it's in the government sector, whose contractor verification system is stuck in the 90s and only took old-school paper fingerprints... ended up here a few days ago. After making an appointment online (thanks for not requiring me to call to make an appointment!), got a text the next day confirming it, showed up at the designated time, definitely did *not* see in the text message, by the way, that it had a gate code in it, which it probably did (I was also nervous when, through the gate, their sign said they closed at 4, despite having made a 4:30 appointment... they need to fix their sign, they close at 5 M-F. Anyway, once I got in, it took about half an hour total - again, partially because the reason I was there instead of going to the official PD fingerprinting down the street from me was because the client *needed* ink fingerprints, and nobody does that anymore, because it's inherently a pain. The guy doing it was super friendly though, and did a great job. (As he replied when I told him that's why I was there: more business for them, I guess!) Plenty of parking, too. Absolutely can't speak to prices, though - as a consultant, I've gotten fingerprinted several times, but I'm never the one paying for it!

I first called multiple times over the phone no answer but online says they are open from…read more5:30pm-9pm mon-Thursday yet here I am at 6:30 after work and I walk up to him having all the lights on & the door closed and locked I knocked and he said they are closed and don't do finger prints here -_- wasted my time and gas to come here fix your operating hours online I'm ver upset and won't be returning

Knowledgeable efficient great service thank you for good prints taken at my place. I will use this…read morebusiness again.