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    Wormley Creek Marina

    5.0 (7 reviews)
    Closed Closed

    Services - Wormley Creek Marina

    Boat repair

    Marinas

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    Deep Creek Landing

    Deep Creek Landing

    2.7
    (6 reviews)

    I am writing this review of the Deep Creek Landing Marina-Keffer Hall to warn potential renters of…read morethis unethical company's management practices. My mom was looking for a venue for her husband's 80th birthday party on Labor Day weekend. I had called some other venues but on that weekend many of them were already booked. My mother panicked and was desperate to find something. I called and said this place was available for $1,300 based on the marketing material that they had emailed me via the Knot. After my mom looked over the venue in person, they said the price was $3,400 because she was booking more than 60 days in advance. I thought it was a little odd that nowhere in their marketing materials stated that she had to go with the more expensive package given she was booking so far in advance but now I wonder. She signed the contract and I paid them $1,700 (50% of the total amount) + $250 deposit. Immediately, after signing she asked if they could suggest some caterers, DJ, or bartenders. They said no! The next morning less than 24 hours later, she reached out to them asking to cancel and express concerns about the safety of the venue given its close proximity to the water and that small kids were going to be there. She also reiterated her needs around caterers, DJ, and bartenders and magically they replied with a list of recommendations although the day before there were none. Also, they quickly stated that they had encouraged her to take some time to think about it before she had signed the contract. Also they stated all she would get back was the $250 deposit even though it had been less than 24 hours since she had signed the contract and it would not financially cost them a thing to reimburse her since she had booked so far in advance. The General Manager then sent a second email back stating that she had put the $250 deposit in the mail. As of yet, my mother has not received even the $250 back. The General Manager also stated if we didn't post this review, she would try to give us the rest of the money back if they were able to book someone else for that August date. But how would we have known if they were really able to book the venue? It's clear that they must be having financial issues or trouble booking the space since they will only return $250 of the $1,950. My mother expected to lose some of her deposit but not $ 1700. I asked them to show some compassion and asked for 75% of the money back but they refused! I do not know if my mother's age or color or their desperation for money that warranted this type of treatment but beware! Please learn from our experience and think about how this company works! If you book a flight, you have 24 hours to cancel with no penalty. If you buy a car in Virginia you have 3 days to return it with no penalty. Several other similar businesses we reached out to expressed that life happens and things change that even though they had similar contracts they would be willing to reimburse (up to in some cases, 2 weeks before the event) with no or less penalty. Not Deep Creek Landing Marina-Keffer Hall! It makes me wonder what would've happened if someone accidentally spilled something on the floor or if we wanted to change the hours of the party, how difficult and rigid would they have been. If we had decided to work with them would they have continued to nickel and dime a 70 year old woman as much as they could? These people are heartless and unethical! Do not do business with them!

    Had my wedding here earlier this year, and Deep Creek Landing Marina was great! perfect for small…read morewedding ceremonies, staff is flexible and responsive. A beautiful venue!

    Wormley Creek Marina - boatrepair - Updated July 2026

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