This review regards incompetent and uncaring treatment by Dr. Prokes at Casas Adobe Oral &…read moreMaxillofacial Surgery on Swan Rd. I had appointment for tooth extraction without sedation on 6/12/26. I had undergone 2 root canal (RC) treatments on the tooth with pain remaining after 2 months. My endodontist said I would need to have a 3rd RC (no guarantee of success) or get the tooth extracted (guaranteed success). I chose to have the tooth extracted and thus the appointment at Casas. I had a referral and also verbally explained to Dr. Prokes what I described above. She seemed confused and left the room to call my endodontist. She came back and said I didn't need any more RC treatments nor a tooth extraction. I was confused but of course happy to hear that, and subsequently left. Turns out Dr. Prokes did not speak to my endodontist, but to customer service who was uninformed. A week or so later, after my last antibiotic cycle had ended, the pain came raging back, and I found out that the tooth next to the originally infected tooth was now also infected. So I have to make the decision to extract them or more RC treatments on both teeth. Part of that decision is the cost of each option. I decided if I extracted the teeth, I wanted to have sedation. Casas said I had to come in again to discuss sedation with Dr. Prokes to get the cost, which I can't get. (My insurance requires provider to submit pre-estimate request to get quote, which takes minutes at most). I made an appointment for July 8, and was told I needed to get referral for the 2nd tooth before then. My dentist told me by email that he had submitted it to Casas on July 1, but Casas on July 3 still hadn't received it. Both my dentist and endodontist are out of the office this week due to the holiday, so I can't get another referral until Monday (my appointment is Wed.). To help with Dr. Prokes' confusion, I wrote a detailed history on all treatment, etc. associated with the 1st tooth and the diagnosis of the 2nd tooth. I explained I wasn't sure yet whether to extract 1, 2 or none of the teeth, but needed the cost info to decide. I got a call from Casas the next day on 7/3 saying Dr. Prokes said to cancel my appointment because I didn't have both referrals. Again I could get the 2nd one on Monday. Also, she wanted to talk to my dentist to make sure I needed the tooth/teeth extractions. This suggests I'm some kind of kook who wants teeth pulled out that don't need to be extracted. Note I have all of my teeth and am 61 years old. From Casas' website, it looks like there are at least 5 other oral surgeons at Casas. None of the others have had timely appointments open in 1 or 2 weeks....only Dr. Prokes has availability. Now I know why.....apparently nobody recommends her to others. I suggest you don't see Dr. Prokes, who doesn't seem to comprehend the English language nor care about her patients. I thinks it's likely that if Prokes had extracted the initial tooth when I went there for that purpose, the infection might not have spread into the 2nd tooth, costing me significant extra costs and substantial pain. How cruel that because of Prokes, I have to start over with RFQ with another facility, as I certainly won't ever go back to Casas. How hard would it have been to just give me a quotation for sedation, especially since I had already been to the facility? Certainly no harm would come of this. No treatment or tooth extraction was going to be performed on 7/8.....just discussion of sedation (and I've had sedation several times in my life) and finally telling me how much it would cost. I understand needing the referral, which I could have had re-sent on 7/6, and certainly well before any tooth extractions would be performed. It's just hard to fathom these stupid rules, and the incompetence and lack of empathy of Dr. Prokes.

rudest office. I have ever dealt with!! No one wants to get their teeth pulled and they make the…read moreexperience worse. Phone staff first question was my insurance and then berated me that I did not have my insurance number handy. They are dire need of customer service training. awful

I've been going to Dr Mednick for years and she has always been kind, friendly, and thorough. She's…read moregiven me great care and if there ever was a problem, she listened and fixed it. I recommend her for sure.

Dr Dehnert and Prisma my hygienist were both great. Highly recommend this dentistry to any UofA…read morestudents or anyone in Tucson!

Front desk seems very unorganized. I made two appointments and both of them had to be rescheduled…read more(from their end). Frustrating because I had made the appointment weeks in advance and they rescheduled 2 days before my appointment.

I made an appointment with this office to have my wisdom teeth removed. After arriving early in the…read moremorning, I was told the procedure had been cancelled. The front desk insisted that they had called me, but I never received any notice. Instead of offering a solution or any apologies, they tried to reschedule me three weeks later. This experience was extremely frustrating -- I took time off but only to be turned away at the last minute. Clear communication and respect for patients' time should be a basic standard of care, and unfortunately that was missing here.

It's not a fun thing to have a tooth extraction so when it is necessary you want it to be as easy…read moreand painless as possible. Everyone I interacted with including Dr Loschiavo were nice and took time to explain everything. Getting the tooth out went pretty quick and barely hurt. I was given instructions that were reviewed with me before I left. I appreciating the experience being as good as possible under the circumstances.

Excellent care, attentive staff. His oral surgery…read moreexperience speaks volumes. Office staff are very knowledgeable about insurance benefits as well.

When my husband had an unexpected need for an emergency tooth extraction and implant, the people at…read moreArizona Oral and Maxillofacial Surgery took fantastic care of him. Since this was very last-minute for us, we had no particular expectations and would probably have tolerated much less, as long as they took care of the problem. So it was a wonderful surprise, especially emerging as it did amid all of the pain and turmoil of a bad tooth, that we found ourselves in such a great spot. The doctors are fantastic, but they perform most of their work while you're 'under', so it's the results that speak loudest in that regard - and we've been very pleased. As for the facilities, staff, schedules, etc. - everything was perfect: flawlessly clean, relaxing and comfortable, compassionate professionalism, friendly and accommodating support staff, the list goes on... Let's hope we never have to go back, but if fate has other plans, we certainly know where to go!

As of today, I have not had my procedure yet. My review therefore, is based on something else;…read morecompassion and human kindness. The scheduler I was dealing with learned of an issue in my life that was severely impacting my ability to function. When I told her the situation, she treated me as if she had known me for years, instead of having just met me. That's rare these days in my opinion. Imagine my surprise when I received a card about 2 weeks later signed by about a dozen people in the practice! If I am given that level of service and support during and after my procedure, a 5 star review won't even come close- go higher!

You can go see Dr Brown with confidence that you will get the best care by him and his staff. He…read morehas treated myself, my mom and husband over the last decade for gum repairs and implants. He goes above and beyond to put you at ease, keep you comfortable, and communicate clearly what you need and why. I would not hesitate to recommend him to anyone who needs a consult and or treatment.

After being told by a corporate dental "factory" that I had to have all my teeth pulled, I found a…read moresecond and honest opinion: Dr. Graig Brown will take care of all your needs with "the human experience." He cares, he listens to your concerns and needs.. His patient-centered approach is superior. He is knowledgeable with excellent communication skills,is detailed oriented, and makes you feel conformable His staff is very competent, warm, with terrific management skills. Entering the office you immediately feel at ease. Look no further you have found, Dr. Graig D. Brown, the BEST!!

I have been under the care of Harkins Pain and Sleep for 1 year and 1/2- The entire staff are…read morecaring, personable, and unrushed. Dr. Harkins is a superior provider. His thoroughness and care is an old school way of treating patients. He has outstanding diagnostic skills and takes time to be sure that the best steps are in place. The whole experience with them has reduced my "white coat" anxiety !!

they made me mouth appliances for my TMJ issues. Staff…read moreseems nice. Place must double as a church with all the Christian symbols everywhere. Kind of creepy frankly and not appropriate for a place of business. It begs the question what business are you really in? Keep your delusions to yourself.

I have been a client for 19 years and since Dr. Richardson took over in 2014, and kept same…read morewonderful staff, I remained. The atmosphere has always and remains friendly, informative and helpful! As that original staff slowly transitions, the people chosen to work here continue the same professionalism and friendliness. Since it is a must to come, this group eases the nervousness and anxiety!

Great dental care whether routine checkups or major procedures. Always friendly, honest and…read morepersonalized care from staff who all seem to genuinely enjoy their jobs.

We were referred by our Dentist for wisdom teeth removal. They called and offered us an appointment…read morein just a couple of days which was nice. However, we waited for 2+ hours to be seen and then it seemed very informal. They were very busy and should consider the schedule when adding on patients. The surgery went well.

Not sure why there isn't any reviews on here but I'd like to share my experience. This place saved…read moremy life. I randomly had got a gum infection where my wisdom tooth was at and was in agonizing pain. I called a few oral surgeons and couldn't get in for 2 weeks. I got referred to this place and the staff was super sweet and got me in the same day. They were incredibly welcoming. I was able to get my extraction the next day. I was horrified. The dr did such an amazing job I didn't even suffer any pain and barely had swelling. I will forever appreciate the dr and his great staff. They really know how to treat people. I felt like I was a regular to that office because of how awesome they were even thoe it was my first time there. I can not thank the surgeon and his staff enough for all they did for me and so quickly. Highly recommend!! Thank you guys

Dr. Klemmedson was incredibly professional and caring when evaluating my son and whether he needed…read morehis wisdom teeth pulled. My son is a college athlete and was in town for only three days. Dr. Klemmedson squeezed him in his schedule and reviewed his films. Dr. Klemmedson spent a great deal of time with my son and I discussing our options. I would highly recommend him when considering a dental oral surgeon. Very knowledgeable, caring and has an excellent bedside manner. I would give him 6 stars if it was an option!

Dr. Klemmedson is not only the best, but he's the best of the best. He's an M.D. and a DDS. I've…read morebeen seeing Dr. Klemmedson over the last 20 years for oral surgery-related issues, dental implants and also for second opinions about dental issues that have come up outside his practice. He was recently elected president of the American Dental Association. And it hasn't gone to his head. He's a very modest man and it's hard not to like him.