Since they've took over the local company the service went from great to subpar. Outages occur…read morealmost weekly. Seems they are in the business to take money & offer minimum service at best.

I was a customer with them for many years, even with about 4 previous companies that sold out to…read morethem where my account transferred over. I moved about 2 miles or so away and they told me that since I am moving, I will have to go to a new plan which significantly increased my cost. So much for loyalty to their customer base and how pitiful on retention as I decided to go with another local provider with better ratings. Their communication was also poor when calling and the wifi would regularly go in and out at times also. Service person was supposed to be there on a Friday to install new move, never showed and I had to call them back to see what was going on and by Tuesday I still had no definite answer from them about leaving my service alone. Too much of a hassle to deal with not to mention not having my wifi for several days. Very disgruntled with their service and lack of care for loyal customers. Keep looking for better service if your needing interent.

WOW is awful!!!!! I have called for months due to not having my service half the time. Then they…read moresent an employee out her to set up a new router. He didn't set it up correctly it says my internet is not secure I have called and texted him two times and asked him to come back. I paid my bill of which was ridiculousLu high since it wasn't fixed but they still haven't fixed it. I'm going to switch services!

WOW is terrible. Their customer support is off shore and barely speak english. Cancelled the…read moreaccount in Nov 2024 and sent back equipment. Come Dec 2024 I get another bill for service in Dec. Calling support is like a crap shoot. They want a PIN that matches nothing I have ever setup, then last payment amount and date.. They make it so hard to do anything that even if I leave spectrum again I will NOT be going with WOW ever again.

My phone wouldn't take a charge with a cord. The Verizon guy who greeted us was very knowledgeable…read moreand did not pressure us to upgrade our phone. He suggested we go to a repair store to get the plug cleaned. We did that and extended its life until Verizon runs another sale!

Alponzo was amazing , I was having trouble at another location and his fixed my problem no problem…read moregot me in and out quick and offered and explained everything to me , definitely should be a manger !

While Spectrum itself may be a few stars short, this location, and specifically the service…read morereceived from Scott, are easily four stars. Swung by this Spectrum location, which sits just off of Millard Farmer about a block from the Bullsboro intersection. Was after a bit of information relating to my fathers bill and how we could edit his cable to get the bill a bit lower. Scott was very helpful and provided lots of information, options, promotions and also understanding for the situation. The space is small, but well-kept and clean. Overall, Scott was stellar and Spectrum is less than, but this location does what is needed.

I called customer service to switch my address on my account. Frank from Texas was an amazing help…read more He answered all my questions, told me all my options, and helped me get the best price.