I was referred to AutoBody Xperts to repair a door ding on my 2021 Honda Accord, and while the…read morequality of the repair was excellent, the communication (or lack thereof) throughout the process was extremely frustrating. I'm a teacher with a very inflexible schedule, which I clearly communicated when scheduling my repair. I was told after-hours drop-off was fine, but on the morning of the appointment I was informed additional paperwork/signatures were required -- something that should have been handled ahead of time. My repair estimate appeared to state 5 hours for repair so I called at the end of the first day inquiring about the status of my vehicle, only to be told that it was 5 hours for BOTH body work and paint hours. Again, something not clearly communicated up front. The next day I spoke with management, who acknowledged the communication issues and promised updates on day 2 that never happened. When I inquired about a possible discount on day 3 for the repeated lack of communication, I was denied and told the car was still ready by the "promised date," though no promised date was ever communicated or documented. After finally receiving my vehicle back, I emailed the owner (Kelly) about my experience. He gave me a call, and while he admitted it was a "perfect storm" of issues, all he offered were more apologies and explanations. After about 30 minutes the conversation turned extremely argumentative and I decided it was time to hang up the phone when he sarcastically asked if I wanted him to personally pay my entire bill out of his own pocket. Kelly, when you read this, it was never about a specific dollar amount, but the gesture itself. A gesture that as a business says, we're sorry you had a bad experience, here's a little something to try and make up for it. You talked about learning lessons from this experience and I really hope that's one of them. Again, the repair itself looks phenomenal -- truly excellent work by the technicians. However, the communication and customer service throughout the process was absolutely abysmal. 5/5 for the repair. 1/5 for the service & communication.

I've used them in the past and was very satisfied. However, I feel their customer service has…read moredeclined significantly. The communication regarding timing of my job was inadequate. When I picked up my car the battery was dead. The billing has been a confusing mess...I have yet to get a Final Bill that is correct. I was very pleased with the work. However I will probably not return due to the customer service.

The only place I take my vehicle for mechanical and collision repairs! Knowledgeable and friendly…read morestaff. They take the time to make sure the job is done right, no matter what service is being done!

Excellent work. Used them twice for autobody repair and paint touch ups. Will not go anywhere…read moreelse.

I attempted to do some paint touch up on my 2004 Z. The majority went well but there was one issue…read moreon a door which turned out poorly. Since the car is in very very good condition I needed some business to correct it properly. Marks Detailing manager was easy to contact and communicate with about the issue. Very professional and customer service oriented. They treated the car as if it was their own; excellent job

Mark and his staff are a class act. Very professional and do an amazing job at taking care of your…read morecar and you the customer. I can not say enough for the professionalism they show and care they give to do an excellent job. My cars will not know another place to have them detailed. Thank you Mark and Staff

My 18yo daughter was in an accident in GR and we had no idea where to take the car as we had just…read moremoved to Holland in May 2019. The very helpful tow truck driver suggested Gerber Collision. I spoke with Kelly from Gerber while the car was being loaded on the tow truck. Kelly understood my concerns with being new to the area and promised to take care of my daughters car. Kelly went above and beyond with keeping me in the loop of the mounting damages found and dealt with my insurance company. Dawn was awesome in providing update texts twice a week. The car was completed a day early which made for a happy 18yo. Kelly and crew treated this as if it was their daughters car and I felt completely confident that the car would be returned in not only the same condition it was prior but probably better. I would highly recommend Gerber for their customer service, business practices, honest repairs and vehicle knowledge.

From the owner: Minimal Disruption To Your Life. A Dedication To Outstanding Customer Service. Flawless Repair…read moreQuality - Guaranteed For A Lifetime (for as long as you own your vehicle). At every Gerber location our helpful collision pros can handle every detail of your repair and strive to get you back on the road as quickly as possible, confident your car looks and performs like it did before the accident. One of the fastest cycle times in the industry means you get your car back sooner! We'll deal with the headaches of insurance paperwork processing. We'll arrange for a rental vehicle to be ready when you drop off your vehicle for repair. Our twice-weekly update phone calls ensure that you'll always know exactly what's going on with your vehicle. If you prefer email or text, we'll provide your updates that way. Interest Free Financing Options: Need your vehicle fixed now but don't have the money available to pay for repairs? Gerber can help by offering 6 month interest free financing. Collision Repair: Services include auto body & bumper repair, scratch & dent removal, frame straightening, paint repair, & paintless dent removal. Our skilled technicians repair all vehicle models and all repairs include a Nationwide Lifetime Warranty. With over 80 years of experience, we are your full service auto body shop. Auto Glass Repair/Windshield Replacement: Our services include windshield replacement, chip and crack repair. Mobile service is provided at no charge.

Excellent job repairing and painting bumper on my BMW after a Meijer parking lot hit and run…read more Perfect paint match....like it never happened. Competitive price, easy to work with and completed the repair on schedule with no hassle or fuss. Would definitely go back!

This is the best body I've been to in 30 years. Brian is…read moresuperb on customer service. I've had 2 different cars done in 2 years and the work was impeccable! Choose this shop for honest, cost effective and high quality work.

Great service from friendly professionals. Very pleased with results.read more

From the owner: The friendly professionals at ABRA's auto body repair shop in Holland, Michigan take the hassle out…read moreof collision repair. We offer complete auto body and auto glass services, including windshield and auto glass repair and replacement, paintless dent repair, and conventional vehicle repaireverything you need to get your car back in shape and your life back in sync. Relax,you've found ABRA Auto Body Repair.

Worked with Katie for the repairs on my Caravan. She did all that was needed plus so much extra…read more I have no concerns about referring family and friends here.

He Deserves a Trophy (and Probably a Raise)…read more Let me tell you about my car salesman, Jerry Mead-- part car whisperer, part therapist, part magician. I walked in thinking I'd just "browse" (aka pretend I knew what I was doing) and somehow left with the perfect car and my sanity still intact. That alone deserves five stars. Jerry didn't pressure me, talk over me, or try to sell me something ridiculous like a convertible in the middle of winter. Instead, he actually listened to what I wanted (a rare skill these days), answered all my weirdly specific questions, and even laughed at my terrible jokes. True professional. He walked me through the process like a friendly GPS--recalculating when I got distracted by shiny things, steering me away from bad decisions, and making sure I didn't crash into a bad financing plan. By the end, I almost invited him to Thanksgiving. (I didn't. But I thought about it.) If you want someone who's honest, hilarious, and genuinely helpful--run, don't walk, to Crown Jeep and ask for Jerry Mead You'll drive away happy, and possibly with a new friend. Or at least someone who deserves a solid Yelp shout-out.

Wonderful service and very accommodating. I was only in town for a few days and called Ziebart who…read morescheduled an appointment right away and finished a complete detail inside and out for a reasonable price in the same day. Would definitely recommend them and use them again, thank you!

From the owner: Visit Ziebart of Holland to get back that new car feeling! As the number one name in car care,…read moreZiebart keeps your vehicle looking like new with a full line of appearance and protection services. Call 616-796-8125 to schedule your appointment today. Keep your vehicle looking like new with professional detailing, paint protection and window tint. Protect your vehicle with our genuine rust protection, reduce road noise with our underbody sound barrier and protect your paint from damage while making it shine like new with Ceramic Z-Gloss® Paint Coating. Other services we offer include spray-on bed liners, remote car starters, and more. All services are completed by our factory-trained technicians and backed by over 60 years of experience.

Excellent customer service! Me and my friend go in a car crash on our way back to Utah and had no…read moreidea what to even do. The folks at Gerber Collision & Glass we're kind enough to drive us to a nearby hotel while we figured everything out. Definitely check them out for all your auto repair needs.

DO NOT BRING YOUR CAR HERE!!! If they total out your car over small damage they want your car. If…read moreyou buy the car back they will make you pay to have it put back together after not telling you they took it apart. Then they have a shitty attitude because you didn't total out YOUR CAR so they will put junk parts back on it. Do not let Omar quote your vehicle!!!!! DO NOT BRING YOU VEHICLE HERE!!!! They will total out your vehicle over small damages. So that hopefully you take the check and leave the car. They want YOUR VEHICLE AND WILL TRY TO TWLL YOU THEY CANT PUT IT BACK TOGETHER. They will make you come pick it up in pieces at your expense. Please do not waste your time or hard earned money here save the headache!!!! I wish I would have known this before I brought my vehicle here!!!

Unfortunately, this year I had 3 incidents of damage to my car. One in IL, 2 at home in Mi. The…read moreexperiences I had with Gerber in Holland, MI was night and day better than the experience I had with Gerber in Skokie,IL (that review is posted). The folks at the location on Blue Star are honest, informative and beyond professional. When you are in an accident it's tense and frustrating. Lisa at the front desk was amazing. She was personable and helpful in giving me all the details about the timing for the repairs, helping coordinate with the rental car company and keeping me informed. She eliminated any stress from the process and was beyond helpful. Preston, the adjuster was also sincere, helpful and informative. A part was lost on my bumper from a previous repair and I thought it was a warranty issue. He pointed out that someone had hit my car and showed me where the impact was. Not a great feeling, but I trusted his evaluation. Because they were going to have my car for a while. I asked them to take a look at the repairs that were done on my car at the Gerber location in IL; i noticed some potential issues. They found problems and made the necessary repairs all under the Gerber Warranty. While I hope not to have to return to Gerber anytime in the near (or distant future), I do know that when/if I have any other collision repairs this is the only place I'll go.

GREAT customer service!! my yukon denali looked perfect!!…read more i felt like i was the only customer that mattered! highly recommend !!