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    Gerber Collision & Glass

    5.0 (1 review)
    Open 8:00 am - 5:00 pm
    Updated a few days ago

    Services - Gerber Collision & Glass

    Bumper repair

    Collision repair

    Dent removal

    4 More Services

    Auto hail damage repair

    Rear-end damage

    Auto windshield repair

    Auto windshield replacement

    Gerber Collision & Glass Photos

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    7 years ago

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    Jessica D.

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    Autobody Xperts

    Autobody Xperts

    2.1
    (13 reviews)

    I was referred to AutoBody Xperts to repair a door ding on my 2021 Honda Accord, and while the…read morequality of the repair was excellent, the communication (or lack thereof) throughout the process was extremely frustrating. I'm a teacher with a very inflexible schedule, which I clearly communicated when scheduling my repair. I was told after-hours drop-off was fine, but on the morning of the appointment I was informed additional paperwork/signatures were required -- something that should have been handled ahead of time. My repair estimate appeared to state 5 hours for repair so I called at the end of the first day inquiring about the status of my vehicle, only to be told that it was 5 hours for BOTH body work and paint hours. Again, something not clearly communicated up front. The next day I spoke with management, who acknowledged the communication issues and promised updates on day 2 that never happened. When I inquired about a possible discount on day 3 for the repeated lack of communication, I was denied and told the car was still ready by the "promised date," though no promised date was ever communicated or documented. After finally receiving my vehicle back, I emailed the owner (Kelly) about my experience. He gave me a call, and while he admitted it was a "perfect storm" of issues, all he offered were more apologies and explanations. After about 30 minutes the conversation turned extremely argumentative and I decided it was time to hang up the phone when he sarcastically asked if I wanted him to personally pay my entire bill out of his own pocket. Kelly, when you read this, it was never about a specific dollar amount, but the gesture itself. A gesture that as a business says, we're sorry you had a bad experience, here's a little something to try and make up for it. You talked about learning lessons from this experience and I really hope that's one of them. Again, the repair itself looks phenomenal -- truly excellent work by the technicians. However, the communication and customer service throughout the process was absolutely abysmal. 5/5 for the repair. 1/5 for the service & communication.

    I've used them in the past and was very satisfied. However, I feel their customer service has…read moredeclined significantly. The communication regarding timing of my job was inadequate. When I picked up my car the battery was dead. The billing has been a confusing mess...I have yet to get a Final Bill that is correct. I was very pleased with the work. However I will probably not return due to the customer service.

    Gerber Collision & Glass - bodyshops - Updated July 2026

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