I called in and had questions on why my HP G6 pavilion was running extremely slow…read more After explaining the steps I took to remedy and telling them how old/used the hardware was, they were able to help me with diagnostics over the phone. After a while I was told that the computer was probably just starting to reach its point of being obsolete. (This was after performing factory rests, BIOS updates, etc... to no avail) Anyways, I found them very helpful and they were willing to be of assistance free of charge since my computer was beyond repair. I though that was very sincere and appreciated it. Highly recommended Thanks guys! EDIT: This review is old, but still accurate! I guess I forgot to post it!

Deon answered phone & came out immediately to rescue my Mac book pro. He fixed everything &…read moreexplained why I had a problem. He returned it a week later. He is wonderful & I am so appreciative for such great service.

As much as I've babied my MSI since the day I got it the plastic housing on the laptop screen began…read moreto separate at the hinges due to the fasteners weakening after years of use. Bob sent me the link to purchase a new housing, and once it was in, I dropped it off and he had it repaired the same day. I worked in I.T. and telecommunications in the military and he is very knowledgeable and easy to talk with. He too is a veteran. The best part is he is my neighborhood and less than a mile away.

I was absolutely pleased with Bob and his service. He was professional, courteous and explained…read morewhat was going on with my computer so I understood what he was doing to get my computer fixed. I was worried it wasn't salvageable but when I got it back it runs faster than it did when I first bought it! His prices are very reasonable and fair. I will definitely be a returning customer.

For many years Joe has helped me with installing new software, computers and printers while I lived…read moreat three different addresses. Most recently he was needed after I downloaded the Word 365 revision, and he was able to fix all the problems from his office while I remained in Tempe...just like magic we were inside my computer together...and soon it was fixed!!! I trust him as a professional who can be given access for a needed time, take care of the problem quickly, and get rid of my problem and the associated stress. And he charges a very fair fee. You can trust him, too!!

Freakin' Awesome! Arian is a fantastic technician. I've had him by a couple of times and computer…read moreis working perfect. Most recent I bought a new laptop which I needed to set up. He set it up and helped me adjust the settings so that it runs perfect as well. These guys have great customer service and response time. I most definitely would recommend.

I strongly recommend AGAINST using this company. When I called them, they misrepresented to me that…read morethey had technicians with the expertise to fix my problem, when they did not. The first technician they sent out actually made matters WORSE than they were before. Before he came, I could receive but not send emails. When he left --- and for hours and hours after that -- I could not send OR receive emails. I was shut down - a small business owner's nightmare. He also told me that when the system came back up, all of the emails that I missed the previous day would re-populate. He was wrong about that too. So I lost a significant amount of business that I can never get back. The second person they sent out admitted that he did know how to fix the problem, and did not know his way around a Mac either. Another wasted hour. There were then supposed to send out yet another technician to fix the problem, but then they called me at the 11th hour to tell me that he would not be coming because the bottom line was, THEY DO NOT HAVE THE ANYONE CAPABLE OF FIXING IT -- the complete opposite of what they told me when I first called them. So, I lost the ability to get someone else in here who actually knows what they are doing. It was a complete circus. I would never recommend to anyone - and certainly not a business owner - that they use this company.

Thomas Barton is a rare breed. I called and left a message about my family member's laptop running…read moreterribly slow. He called back very soon and, at no charge, Facetimed to see how the computer was running. (He could have diagnosed through remote access but the computer was too slow for that). Mr. Barton figured out the crux of the problem at lightening speed. He explained that the problem wasn't something worth paying for repair. Not only did his honesty not earn him any money, but he gladly recommend some excellent laptops and even sent us the links on Amazon! By the way, we have taken that laptop previously to two local repair shops. We were totally ripped off at the first one and the second one installed upgraded parts but had no solution for the speed problem. So you can imagine how thrilled I am to have found RELIABILIT - IT Services & Computer Repair on Yelp!

Thomas Barton is very trustworthy, reliable, informative, and top notch young man when it comes to…read moreknowing his PC's and service repairs. He made himself available at a moments notice, as well as agreed upon time and place. He is prompt in his correspondence as well as courteous and friendly. He was very helpful as well as generous in his dealings with our PC gaming computer issues we were experiencing and solved them expeditiously as well as low cost and made recommendations on what to get on Amazon with several choice PC Gaming monitors. He was extremely helpful and reasonable in his recommendations as well as service repairs. His business name says it all RELIABILITY only spelled ReliabillT. Quite a genius and catchy name for a business. I highly recommend his repair or consult services for anyone experiencing difficulties with their gaming PC Computers. Thank you Thomas!!

Aaron responded to my request quickly and talked me through a potential solution on the phone as we…read morewere having difficulty coordinating schedules for him to come to my home and resolve the issue (I was the issue with scheduling a time). Anyway, Aaron proposed a solution over the phone that ended up resolving my issue after I'd spent several hours trying to figure out in my own at no charge. Seems like a person that genuinely just wants to help people. Great person, knowledgeable and friendly way of relating comes through in any interaction with him. Next time anything comes up, I'll be sure to give him a call!

What a great guy! Rather than taking my money, which she certainly could have, he was kind enough…read moreto ask some questions over the phone and help me fix the speed problem on my PC with no charge. I will definitely use him again in the future, if I ever need an IT expert in the local area!

Very good with PC work, probably better to take you Mac elsewhere. Very friendly, helpful, and…read morehonest. Just like all businesses these days it's hard to find good help and the "Mac" guy was not available frequently. I wouldn't hesitate if I had a PC desktop or Laptop.

What a wonderful asset for Vistancia . Ron and his team went the extra mile to make are experience…read moregreat. If you live in this area go local you won't be disappointed.

Steven did me a solid. great service. will not use anyone else ever again,…read more Very very good at what he does.

My Dell G15 gaming laptop got what is termed "the blue screen of death". My entire life is on that…read morelaptop and I'm dead in the water without it - helpless. Having been an electrical engineer for decades, I tried to fix it myself. I finally gave up and called Surprise Computer. Steve came to my house to help me get my life back. Honestly, I didn't think that anything could be done and that I would have to get a new laptop. But hallelujah, Steve was able to get me back up and running again. I am eternally grateful to him. He is now my go-to guy for anything future laptop issues.