e had a very disappointing experience with this company and their technician, and I am sharing this…read morein hopes that management will take this seriously and respond. When the technician arrived, my wife answered the door and he didn't introduce himself -- he simply stood there and bluntly said "you got a leak." After she acknowledged, he walked into the house without any professionalism or courtesy. He did not wear shoe covers or take any basic steps to respect our home. The leak detection diagnosis he provided turned out to be completely wrong. Based on his direction, I ended up taking apart a large portion of my kitchen -- removing granite countertops and cabinets -- only to later discover the leak was nowhere near where he said it was. This caused unnecessary disruption, time, and expense. The lack of professionalism, poor communication, and incorrect diagnosis was extremely frustrating. I expect the company to review this situation, explain how this happened, and reach out to discuss how they intend to make this right. I will be documenting this issue and filing a complaint with Florida consumer protection authorities as well as escalating this to Mr Rooter corporate if it is not addressed. I would strongly caution anyone considering using this company for leak detection until this matter is properly resolved. I will update this review based on the company's response.

Very quick response and always available to answer the call. Very helpful to help. Thank you very…read moremuch for being honest and helpful to your community. Keep up the good work

Recently I called Arctic Air because my AC would not turn on. There was power, the electrician…read morechecked, there was power everywhere that there needed to be power. It just wasn't turning on. I was fortunate enough that Randy was my technician. He arrived promptly and was extremely polite and efficient. He squeezed himself into the closet where my air handler is, contorting himself, so that he can fit. He took some of the components apart and was able to diagnose the issue, a fuse had blown out. Within no time at all he fixed whatever it was that caused the fuse to blow out and completed the job. Throughout he was communicative, describing to me all the benefits that his company was offering via different programs. Some of them seemed like a good deal. Hopefully I will not have any AC issues in the foreseeable future however, if I do when I call Arctic Air. I will request Randy as my technician, he was amazing. Update early 2025, I want to upgrade my house because I'm going to sell it and I can have Smart thermostats. I called and Coleman came out and he attended to my service which was to see which kind of thermostat I needed and he also did me the favor of repairing a piece of PVC pipe that my dad had not taped up and was having an issue Coleman was polite professional look me in the eye shook my hand seemed like a really nice young man and a good hire I didn't see any real actual in-depth work that he did but he'll be coming back on Monday to install the thermostats and hopefully all goes as well as my past experience with Arctic air.

I had my A/C serviced today after 2 appointment cancellations. Both previous appointments were do…read moreto "no technicians " available. The 4 star is because the technician that serviced my air conditioner was awesome! It would have been lower based on the appointment issues. Travis saved the day! Travis called before he showed up, was right on time and highly professional. I hope he continues to be my service provider in the future. Phillippe Lieurance

Great Service. Best all around brand. You pay for the best quality of service. I onlydealt with the…read moreplumbing service. The scope the issue, explain the plan of action and fix the issue.

I wish I could give no stars Rude and disrespectful employee…read moreJob was not completed. The faucet was still leaking after he changed the knob. I called company and They sent the same man back out and he should not be representing a well known company. He was rude very rude! I will never use them again. My invoice did not reflect the job done. I am waiting on someone to call me back and tell why it says he did work on my washing machine. Then I was told if I had the work completed I would be charge a fee for coming to look at it. Well I was charged any and now they want to try and credit it back after questioned my bill. Horrible experience.

Bought a $400k brand new build home across the street from my parents' house. There are four brand…read morenew houses, and all of these houses have failing septic systems installed by Tom Wall plumbing!! This place shouldn't even be allowed to operate. Disgusting business. Avoid this place at all costs!!!

So far they have taken months to complete a project they had gotten a large deposit for ignoring…read moreour property as if it didn't matter then to add insult to injury they added thousands of dollars to the bill from our contract claiming they messed up the original quote would definitely not recommend theft is theft no matter how you twist it these are not honest people

Fast efficient. They came out and took care of the backup in my shower. They were out within 2…read morehours of the call.

Don't ever have Mr rooter come to your house to fix anything they are incompetent and don't care…read more They came to my house to fix a leak and the next day I have water spraying all over my house they just simply don't care they never got back to me and they said they were in a credit me and they never did the office manager will not tell you the truth and will not credit your account I like through my bank

this company installed and maintain our tankless water heater. Mike is very know knowledgeable…read more They were also more affordable than the other companies I initially contacted I highly recommend them

ECONOMY PLUMBING is the best service company I've ever dealt with…read more MIKE's results-oriented ethic is second to none; he conveys exceptional expertise and requires same from his team. Everyone was courteous, professional, prompt and efficient in working on my water heater. MIKE listened to all my concerns and was certain to resolve same to my complete satisfaction. I was provided with the utmost respect and I plan to reach out to MIKE for all future matters Thank you to the whole team; I appreciate it. :) Recognition, awards and accolades well-deserved!

Top-notch service provider Sunshine Sewerline Repairs addressed Five Star Veteran Center 20,000…read moresqft plumbing/sewer needs with exceptional service and execution. I wholeheartedly recommend Sunshine Sewerline Repairs for your affordable plumbing needs. Thank you John and the team for your outstanding service! Best, James Enright

From the owner: Trenchless sewer line repairs in Jacksonville and its surrounding areas. Free inspections!read more

Northeast Handy Man Jason is great Have a few more projects coming up and I will be calling them…read moresoon ,very happy

From the owner: When you need top-notch home services turn to the Northeast Florida Handyman, we bring over 30…read moreyears of experience to every project. Whether you're in Palatka or in a nearby town like Bostwick, Pomona Park, East Palatka, Melrose or San Mateo our locally owned and operated team is ready to assist you. Ever wondered how a fresh coat of paint or a new deck could change your home's vibe? Our detailed-oriented approach ensures high standards in every task, from home remodeling to plumbing. We are committed to delivering exceptional results.