Bill Lukas FABULOUS!!!!! Excellent communication, super…read morefriendly, detail oriented. I appreciate the fabulous customer service. Stop in and see Bill, if you are in the market for a new car.

Got a nice truck from here. Was told to tell the bank that approved the loan that my previous…read morevehicle (that was parked outside in perfect condition) was totaled. A couple weeks go by, that bank calls wanting proof that the other vehicle was, in fact totaled, which I obviously couldn't provide them with. So was called by Carmack to return the truck. The shady lie did not work. Basically an extensive test drive. Positive note, I'm sold on the truck, I'll just be shopping elsewhere next time.

They had a January 2026 contest where you would supposedly win a cash reward. Well, we 'won,' but…read moreafter making the 50-minute drive, we were told we only 'won' a scratch-off ticket. They were mostly just trying to sell us a car and were incredibly persistent. They might be a good dealership otherwise, but that contest was a total scam. If that's how they handle contests, I can't imagine how their 'deals' actually are.

I bought a truck from them 6 years ago. Came back to trade it in after I realized I didn't need it…read moreanymore. These new guys were slick but they gave me the short end of the stick at every chance, but hey my wife liked the car. We probably paid at least $2,000 too much and they reneged on a promise. I also think the Carfax they showed us was some sort of dealer's short form.

Drove two hours for a confirmed appointment to view a vehicle we saw on their website. On the way…read moredown we again received a call to confirm the appointment. When we arrived at the dealership we were told the car was not there and had been given out as a loner vehicle and would now be considered as a used car and none of the pricing and new car incentives would apply. We left the dealership. Turned out to be a costly and awful experience for us. Please dont trust anything this dealership tells you.

This used to be a family owned business with the focus on customer satisfaction. Then they sold out…read moreto a corporation that is focused on greed. I purchased a new vehicle in January. I bought the warranties that were included and I was promised "perks" such as the use of a vehicle when mine is in the shop. They now charge a rental fee to use a dealership car. I've never had to pay to use a program car over night from ANY dealership! The warranty that I purchased covered less than 80% of the bill. The service department is shady and rude. I regret the decision to buy from this place. It will be the last business they receive from me. Highly disappointed and irate.

Called and asked for help on my boiler. Next morning came out and had it fixed before I got home…read morefrom work. Very easy to talk to, and great service!

They don't tell you up front the hourly charge, any fees or that there is a large mark up on parts…read more This company has many departments. Rentals, auto repairs, tires, mowers, etc. They also have a plumbing company. We were in a bind because our plumber was ill and couldn't do our bath job that was in progress. Day one the plumber said he couldn't give us a price, would have to go back to his shop and work on it. During the job we asked 3 more times, and got the same response. He also informed us that if he didn't buy the parts that he couldn't guarantee his work. We should have taken that as a hint of what was to come. But this was our first remodeling job. We bought our own tub, sink etc. So all he had to buy was the pipes and all that go with that. The job was done but still no price. Finally got the bill after going out to the company, and it was too vague. All it said was Bath Remodel with a large amount due. He didn't remodel our bath, just did the pipes. I know that a breakdown for plumbers isn't common apparently, but we wanted one. My husband wasn't paying the high amount without a breakdown. After 3 more trips to their office, we finally got a breakdown. $140.00 per hour.... parts have approximately a 87% mark up to the best we can figure. Also, they charge you the fee for using a credit card. We don't recommend them neither will we use them for anything in the future. Lesson learned. Feels like a planned ripoff.. no price for the job up front or the hourly rate. All I can say good about the company was the guy at the front desk. He did what he could to help us.

This car dealership specializes in harassment. I've been in sales throughout my career, and these…read morepeople take their sales tactics to a whole other level. I simply called to see if they still had a van I saw online, and they kept calling me to try to set up appointments to see the van, even even though I clearly said after the first call that I did not know when I would able to come in. But they kept pushing to contact me and set up an appointment. I received multiple automated and personal texts, even though I opted out of the first automated one. Still continued to receive them. And I have received texts, calls, and voicemails from 2 sales representatives for the past 3 days. They do NOT take no for an answer, and they do not get the hint. Even after I called to tell them I was reporting them if they contacted me again, the guy called me right back and texted me to ask when I would be available to see the van. Are you kidding me? Yeah, don't waste your time going to this business, unless you like getting chased.

Don't take you vehicle to this place. I took my 2019 Jeep under 60,000 miles and got home after…read morethey said they fixed was leaking oil and took back they said fixed again then took to another dealership and they said I need new engine. Called Jim Zarns the Manager which is arrogant and rude and stated they did nothing wrong. Beware is all I can say because in the last month after we have told everyone what is going on more and more stories people have told us of Courtesy doing this to people. We have contacted an attorney now that the other dealership is fixing under the warranty that Courtesy should have. I don't want this to happen to anyone else!!!!!

Recently I had one of the best customer service experiences ever in my life. I had been searching…read morefor a car part (tail light) for my 1997 Nissan 200SX SE-R. I searched most of the places you would normally think of - the dealer, local parts stores, even junk yards. Either I found items that were exorbitantly over priced (a junk yard tried to sell me an entire trunk lid at $250 for a $15 plastic light cover) or found nothing at all. So i decided to try eBay for my part. That's where I came across Bill Smith Auto Parts out of Danville, Illinois that was listing an item that sounded similar to what I wanted. Luckily enough they list a phone number on their eBay auction so that you know you are ordering the right part, and can confirm with a real person. (Try finding that very often) So I gave a ring to the store to find out more about my part. The representative I spoke with was polite, attentive, and very knowledgeable about the products the company was selling. In fact, when she found out that a car had just been crushed with the part I was looking for (only one in stock) she made an extra effort to find the part through a parts database. Then she gave me the number of a place that was able to find what I needed. That's right folks, she sent me to a possible competitor in service of the customer!! You have to understand that where I'm from, Northern VA / Washington DC Metro area, everyone is out to make a buck and helpful service is of a bygone era. So it was quite refreshing to have someone take the time to find out what was most helpful for me, the customer. This representative should be given a pat on the back for a job well done... And even though I didn't purchase the light from her company as originally intended, I now know of a store who hires people of integrity and knowledge. These are the things that will make me a customer at Bill Smith Auto Parts any used car parts in the future. So please, if you have a auto parts need.... don't hesitate to call on Bill Smith Auto Parts, Danville IL. I'm sure their customer service will leave you as speechless as it did me.

I called about a taillight assembly. I spent 20 minutes on hold, listening to their spiel…read more I DO NOT leave messages on such calls, I talk to a person. Apparently, if youre not a big customer, you dont get answered. NOT THE WAY TO RUN A BUSINESS