I was traveling to Houston and had a blowout in Lake Charles. I did not feel comfortable driving on…read moremy spare and needed a tire badly. I drove to a popular national tire store, but they were closing soon and would not assist. Fortunately Pumpelly was across the street. I called and spoke to Chris Best, the Store Manager. He waited for me and had my tire changed immediately, and I was able to get back on the interstate. Thanks, Chris. You're the "best"!

10 out of 10 rating. Went in for front end alignment. Brad, very nice, knowledgeable young man,…read moretold me after checking it out that he could not align it due to a new strut problem put on at another small shop to give them some business. Pumpelly, whom I had used for tires and repairs on 3 vehicles from 1977 to 1987 before I moved away, have always been honest owners and mechanics, did not charge me one penny. Many shops would have charged a diagnostic fee. They will keep my business now that I am back home with 2 vehicles.

I have been bringing all my vehicles here and directing friends, coworkers and anyone in need of…read moretheir services for over 25 years. When there was a change in ownership things went down hill fast, the new owner won't even acknowledge customers!! And his prices are out of control!! I really to keep going there, but terminated one of his best and longest serving employees! I'm done with them! Stay Away! Find some place else...

Lee and his crew at Automotive Alignment are the best around!!!!! Prompt service, accommodating to…read moreall your needs and fair pricing! They go out their way to help in any possible way they can! I can not recommend this business enough. If you need any car help they are DEFINITELY the place to go. I have been using them for 30 plus years for all my automotive needs and will never go anywhere else. You won't regret using this business!

Went today to replace all 4 tires, they were super fast, efficient, and kind! Also let me know they…read moreoffer free fixings for any nails and free rotations. Will be telling everyone I know that this is the spot to go.

Man these guys really helped me out in a bind. I'm pulling into Lake Charles for a full week of…read moretravel all around in Louisiana for business. He offered to take a look at my tire even though he didn't have a replacement one in stock. He was able to get me up and running and recomended a follow up if there was any more trouble. He seemed pretty busy, lots of people coming in and out and they work quickly.

I went yesterday and purchased a tire. They will sell you bad used tires. Only lasted a couple…read morehours. Do better.

This shop saved the day, for reasonable cost! I flew to…read moreHouston to buy a car. 200 miles into the trip home, on a Sunday afternoon, LR tire lost all pressure. Said car had no jack, lug wrench, or spare tire $25 dollar tire shop came to me, removed wheel, went back to shop, mounted up new tire and got me back on the road within an hour!

I needed two tires. They had my size, and the tires looked brand new. Friendly and fast service,…read moreand I was offered a beverage while I waited. A few minutes they were finished and I was ready to roll. Thanks Mr. Guillory. I will be returning for all of my tire and mechanic needs.

I have been taking my vehicle to Family Auto here in Lake Charles, Louisiana for a few years now I…read morehave been overwhelmingly impressed with their service. I am elderly and disabled I have never had a company look out for me the way this company has. They definitely go above and beyond what I have ever had anyone do. I totally trust this company not to overcharge, or tell me I have to do repairs that are unnecessary or wanted . Believe me, I don't say that easily when it comes to Car Repair but this company totally has my trust! Family Auto is a good company ,run by good people. I am very thankful for them!

Two hours into a 12 hour trip, my car overheated and left me stranded on I-10. AAA sent a tow truck…read morewhich took us to Family Auto & Quick Lub Services. The radiator was split with possible damage to the engine. I left the car with them to replace the radiator and then test for additional damage to the engine. They then drove me and my wife to the airport to rent a car (not going into that saga now but no cars available from anyone yet Avis managed to majically make one appear). We continued on our trip and my car was ready when we returned. Mike had kept in touch daily so I already knew that the engine was ok and just the radiator had needed repair. I couldn't ask for more caring and helpful service having been stranded in unfamiliar territory. By the way, while I didn't see much of Lake Charles, all the people I met remind me of what true southern hospitality means. I was concerned that the price was high (although cheaper than the alternatives) so I looked it up on the internet after getting home. The price was on the high end of the expected range but within the range so I can't complain. I am sure there are cheaper places around but I doubt there are any beetter. If I ever have a car problem in Lake Charles I'll go back to Family Auto & Quick Lube Services. The only thing I think I'd suggest they change is the length of their name.

The service personnel and owner are very good. Fast, friendly, great quality. Very fair prices.read more

My arrival at MAC's was rather fortuitous as I had always been quite happy with my previous…read moreinstaller. Supply chain issues with them forced me to look elsewhere due to time constraints on my part which is how I founds MAC's. Initial impressions where pleasantly surprising to say the least, the waiting room is not what I'd have expected in a tire shop. Beautifully decorated like someone wanted you to enjoy your stay, a touch of home feel to it. The facility was spotless with a smell worth mentioning as it was wonderful! Everyone was respectful and polite; they absolutely went out of their way to accommodate my needs which even involved staying after hours one day. I've been back multiple times since then and have left with a smile every time, just wish I'd have found them sooner! Keep up the great work

I was recommended this place and loved that it had so many wonderful reviews!!!! They were so nice…read moreto me and helpful and made sure I got the best bang for my buck! I wanted a good smooth riding tire and they sure set me up! They made me feel like I was a priority even though there was a huge line. They treated each and everyone with a smile. I loved that I never felt like I was just "another customer". The wait was long but after the hurricane, it's to be expected. It was worth the wait, anyways. Thank you to the entire team!

I had a bad experience, but they went above and beyond to fix it, and I just want to say thank u…read morefor that! They really did go out of their way to make it right.