While traveling on Interstate 10 from Baytown to Lake Charles, a piece of debris ripped a whole in…read moremy rear driver's side tire. I managed to slowly make my way off the exit for Sulphur, LA, which also happened to be the exit for Southern Tire Mart. Douglas came out to assist and discovered that I needed I needed a new wheel as well because it was dented during the incident as well. Douglas went above and beyond by calling several businesses trying to find the wheel that would fit my car. This was on a Monday and the dealership he finally found would not have the items in until Wed. I had to rent a car and stay two nights in a hotel. When I picked up the wheel and tire on Wed., and took them back to Southern Tire Mart, Douglas had them mounted on my car at no charge!

Just arriving in Southwest Louisiana after traveling from Florida my tire monitoring system in my…read moreMotorCoach alerted me to an issue with the left rear inner tire. After notifying my Roadside Assistant Program I was told they had requested a dispatch from Southern Tire Mart being they were experienced in Class A Diesel RV Tire Service. Since the issue was with the inner rear tire the technician picked up two new tires prior to arriving just in case, fortunately the issue wasn't serious and I was able to drive into a Truck Stop to wait on the service technician. Josh arrived and went right to work, road side service is hard work and although the service truck is equipment with an air compressor and air tools the work itself requires some expertise and a strong back. As the photo shows the rear axel is somewhat complicated Josh took great care in removing the tires and ensured the wheel was protected as well as the locking hub. After deflating and doing some leak detection procedures he found the root cause and corrected the issue without having to patch or replace the tire which saved me a lot of money (buying a 275 / 80 R 22.5 Tire on the side of the road is never a bargain). After throughly checking his work everything was reinstalled and he conducted a full inspection ensuring everything was safe prior to his departure. The entire event was stress free and very professional, Josh was very friendly and instilled a lot of confidence that the issue was resolved and I haven't experienced anymore issues since the repair. I highly recommend this company to address any RV Tire issues or if you need an honest assessment..

Excellent tire center for a single woman in a strange town to get tire work done. I over reacted…read morebecause I THOUGHT they scratched my rim, when in fact it was a paste they use to place on the rim to keep from scratching it. Dustin was so calm with me as he sprayed water on my rim to remove the debris left behind. Dustin further explained he looked at the video to see if his employee was actually negligent in the way he did his job. Pumpelly found 2 patches on my tire and replaced both for FREE! I highly recommend Pumpellys Tire Center to handle all your tire needs as they stand by the quality we deserve....especially a single lady.

This location is excellent in treating your vehicle with personal care. Excellent customer service…read moreis a given. You are appreciated and treated as if you are a family member. The work performed here can't get any better. Also, although they work quickly to get you back on the road, they have a very comfortable waiting area with TV and coffee if you wish to wait. In my book, there is no other tire service center in Sulphur that measures up to Pumpelly's Tire Center.

These guys were perfectly positioned to help me out. I live in nearby Texas but I work in Louisiana…read moreand I can't get to a service center at home in time. Right near our parking lot, they have a night drop for keys so I left my truck for an alignment, tire rotation and oil change and it was ready for me to pick up right after work. Service was awesome and my truck drives so much better. The technician listened to what I had to say so I could provide information to fix the issue on the first try. Could not be happier

Do not go here!!! We had an issue with our tires after driving on I-10 and wanted to get all four…read moreof our tires replaced. The man knowing we were in need, tried to up-charge us 1100 for 4 new tires. We called the nearest discount tire 14 minutes away and the same 4 tires were priced around 740. If you can make it to another tire shop please do so because if you're in need, they will take advantage of your problem.

Great fast professional and great prices get you in quick and out fast great staff go see Dom very…read moreexperienced in tires and labor

-1 star. My daughter…read moreset an appointment to get her oil changed. We were using caradvise. the gentleman there told me they never use them before he never heard of them and that they only use two companies one out of New York and one from somewhere else. I called CarAdvise tires to find out if they still use them. The lady explain to me that they are definitely affiliate with them. They have done multiple jobs there and she doesn't know why he would say that I had already left the store, so she was not able to talk to him but I would definitely not use them because the attitude of the guy.I asked him if he was the manager and he said he was I didn't get his name but at this point, I would not want him to touch my vehicle so I would definitely advise you to go somewhere else on customer service alone.

The guy in the store would not help my girlfriend when she had a problem with her tire. It's 3 pm…read moreand he told her she have to come tomorrow when he was just sitting there and no one in the store and only I car in the shop getting worked on. And there was 2 guys there. 3 hours before they closed

We HIGHLY recommend Sulphur Automotive for any car needs. We were on our spring break trip…read moreFrom Houston to Florida and had engine trouble, found them and they were very professional, courteous, honest and helpful. Very clean place. Very much appreciated everything they did to get us fixed and back on the road.

I've gone to this location, several times and have had the most friendly service. Brought, all…read morethree of vehicles. Today they lost my business local and in Nevada . They must have new management, bc the 2 females running things are awful, and will run away business. Been paying $85 , on the same 2 vehicles,I usually do it for my mom's vehicle, but wasn't in town . I told her we have a military account and it's recorded . I sent her ,they charged her $120, "Could not find my account . Obviously someone there is not recording accurately ! " When I called to take care of the matter . They didn't care , rude , unprofessional, would not give a credit , void , and redo? I was hung up on while I was still talking and had to recalI. I asked for corporate and they had no information! Then they tell me at the end of a conversation. The military discount is not a percentage anymore , only $10. They took advantage of a 70 year old woman, when we could have gone somewhere else and paid $40 less and been treated with respect'n If you want rude unprofessional service this is your place ! I gave you a chance to make things right and you refused!

Amazing service and staff!!! I had an emergency with my truck and an important family…read moreOccasion in Baton Rouge to get to quickly. The team assessed our issue, came up with a game plan, and got us back on the road in less than 15 minutes!! I had already let family members know we might miss the event because I was expecting a few hours minimum... but we made it on time. I am so thankful that this is where we chose to bring our vehicle . Whenever I'm in Louisiana... this is now my go-to team -Denito