Had several inspections done. Information was timely, neat and extremely professional.

Walter -- I received a complaint from our client about your services. In particular, she was troubled by the amount of money she paid you (just under $2000). She sent me the invoice and I concur. In reviewing the reports and amount of information provided and work performed, my professional opinion is that you have overcharged her by at least $800. I'm particularly taken aback by the Enhanced Well Inspection. I told my clients to make sure they asked for a well inspection as part of the inspection. That is, make sure the casing and wiring were up to code. You charged them an additional $399.00 for what? Any reputable, professional inspector would ascertain immediately that the well did not need an "enhanced" inspection. However, you decided to charge your client the full amount anyway; filling 5 gallon buckets when the well log report already shows that it's a 20 gpm well. According to your report the casing and electrical look perfectly operational, that's all she was concerned about. The internal water pressure is perfectly acceptable. You took advantage of your clients inexperience concerning a well inspection by performing unnecessary and warranted tasks. The well water test cost $450. Seriously? RD Water Labs in Missoula charges $40 for a test. Where in the world did you send the samples to be tested? And you certainly didn't overnight them since it took 4 days to get the results. And why didn't you take the sample when you dropped off the radon kit on Weds knowing that it took 3 to 5 days for the results to come in? Instead you informed the buyer on Friday, after the inspection, that you couldn't send in the tests over the weekend and would instead need to come back on Monday and take samples. And that the results wouldn't be back until Friday. I believe you've been in the business long enough to know that inspections are time sensitive. When I said the deadline was Wednesday you suggested the Buyer just extend the deadline. Seriously? Is that the extent of your knowledge of the very industry your livelihood is dependent on? Extending deadlines are many times non-negotiable and in this case my clients lost considerable leverage in negotiations because they had to concede to extend the deadline. And as part of the Well / Water test you only took a sample from inside the house: the house is equiped with a sophisticated filtration system. Why didn't you take a water sample from the well? Could the coliform or E-coli levels be high from the well? My client will never know because you didn't take samples! (In response, you suggested my client / your client contact Crisp Water Technologies - indeed she should have done this from the begining. Thier well inspections with water samples cost around $250.) In Missoula, a radon test cost $100 to $125. You charged $215. And what is the Technology fee? Did your client receive something special that other clients don't get? Is this fee optional? Again, what is this fee for? (You did not respond to this inquiry). Why is this not part of your $800 inspection fee? Last but not least, you missed one of the most crucial flaws in the house; the vertical one inch crack in the foundation / retaining wall. They Buyer's son discovered it and Groundworks of MT bid for fixing it is for $2500. In addition, your report is 60% formatted and 40% relevant to the actual property. You note that the screws on the deck are not adequate and have one photo of the screws and nothing else of the deck. My client couldn't tell where these screws are located and how they affect the deck. You have 4 photos of the refrigerator temperature and two photos of the furnace. The Buyer expects you to have more experience with examining a furnace than a refrigerator. There is more formatting information on the septic system that you don't even inspect than on the exterior of the home. Also, most inspections in Missoula take 3 to 4 hours. You had completed this inspection in less than 2 hours. Of course, the lack of detail in the report shows the lack of time spent on inspecting the property. And when delivering the radon and water tests you did not explain what the tests mean - how to interpret them - to your client. She asked me if the radon levels were high or low? Is the water safe to drink or not? -- you just sent her the test to figure it out. Wholey unprofessional. It really feels like you "mailed this one in". In my professional opinion, you took advantage of your clients by performing an unnecessary inspection with the enhanced well test, overcharged and under delivered with the water test, added unwarranted or explained fees, produced a below average report, and missed a crucial flaw of the property. As such, I would not recommend your services to any of my clients. Patrick McCormick, Broker Topo Real Estate Missoula, MT read more

Walter was courteous and patient going over his inspection findings with my clients. He made sure they were aware he'd be available after the inspection summary and in the future for follow up questions/concerns. He had trouble finding a crawlspace access but eventually it was found and identified the location of a radon fan. Overall the process went well and we learned a lot! read more

Walter is a wonderful home inspector. He is professional and very meticulous. we actually used Walter on two separate homes. My husband and I would not hesitate for one moment to recommend him for any home inspection need you may have Walter. he made sure that our last home before we go to our forever home was safe and secure for us. Thank you for everything. Cheryl & Duane read more

Walter is friendly, knowledgeable and helpful - even after the inspection. I was given 4 referrals for home inspectors. I received estimates from 3 of 4 and Walter came in on the higher side. I chose him because of his willingness to help, his knowledge about the process and we just clicked. Even though the weather was not favorable, Walter performed the inspection and did a thorough job. He sent the report, with pictures by late afternoon although he said by Mid-night. I found the report easy to read, well organized and detailed. There were links for many issues which gave more details of the issue and how it can be fixed. He provided the means to find contractors that can address anything that was found. Worth the extra money. read more