Worse insurance agent I've ever had. Was with them for 15…read moreyears never put in a claim and once we did we were cancelled for condo insurance and they did nothing to fight for us. Got cancelled twice over non payment due to change of bank issue and they never informed us or tried to help us. Whatever you do never have these people fight for you they are pathetic!!'n

After a few not-so-pleasant experiences with other insurance agents in New Hampshire and in the…read moreWorcester area I quizzed a bunch of people about where they'd go for a full range of insurance services. A lot mentioned some older firms and some talked about a few companies that were well known but too big to understand an individual's needs. Having occasionally dealt with James Henningan, Jr., on professional basis I quizzed him on his agency. I let him know that I wasn't the world's best driver and that I had had more than a few unpleasant experiences with other agencies. He listened, explained how his agency operated, said "Try us," and said that I'd see immediate savings. My first bill was 12 percent lower than with my previous agency! That was 14 years ago. Let's see...4 accidents, a couple of frantic last-minute calls and four cars later I've found the service provided by Hennigan to be fast, professional, informative, and customer focused. What I've been most impressed with is the time and patience they've taken in reviewing my needs and educating me on how I can tailor a policy that meets those needs without adding on a lot of extras. Over time they've also pointed me in the direction of less costly alternatives to services available at work or from other providers. I've dealt with Hennigan for a number of years and look forward to continuing to do so in the future.

Extremely unprofessional experience with Agent Kelli Anderson. I asked a simple question about…read moreadjusting my coverage and lowering my premium, and instead of providing clear answers or exploring options, she dismissed me in a condescending tone and claimed it would mean she's "not doing her job." Her preferred solution seems to be walking away from clients rather than helping them. If you expect any flexibility, explanation, or basic respect, this is not the agent or agency for you.

For almost forty years, my wife and I have insured our houses and cars with Risman Insurance. I've…read morelost count of the number of changes and upgrades we've made to our insurance coverage over the years -- including a new "umbrella" policy -- but every transaction has been handled promptly, professionally, and competently by the staff at Risman Insurance. We especially like having the ability to communicate with the Risman staff via e-mail. Doing business this way, policy-change requests are convenient, fast, accurate, and confirmed in writing. If you're looking for a full-service, customer-oriented insurance agency, you won't do better than Risman Insurance in my opinion.

I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

Four times I scheduled an appointment with AAA to discuss travel arrangements because it claims to…read moreoffer expert guidance. Four times AAA failed to show up. Anita at 800-222-8252 didn't know how answer my questions, put me on hold while she went looking for someone to help, came back and thought I was that someone, and when I said that I was the caller she'd put on hold, she put me back on hold, and then the call was disconnected. Beth at 866-423-5585 could provide neither expert guidance or any guidance at all. When I asked for information on international driver's licenses (when and where they are required, how to get one, how long they are valid), Beth assured me that she does not issue them, and had refused to answer my other questions. Liz at 617-332-9900 (the branch with the travel agent that did not call when scheduled) said that she had "no way of answering" my questions. Chuck Nardozza at 401-868-6248 said AAA is NOT a travel agent, it just "helps booking flights", and it matters whether I am ready to book now. Sure I am if it will move the ball along, but no, AAA will not call as scheduled because there are other callers who are people who need help. And I am not a caller? Or I am not a person? Or I do not need help? Several emails, one letter and half a dozen calls later, I give up. It is not worth either the annual fee or anyone's time trying to pry services out of AAA.

I think that many of the employees here are pleasant and eager to help . But, if you have the…read moremisfortune of dealing with Sue you will have a miserable experience She comes in to work every day cranky, miserable and eager to give you a hard time. she does not want you to get your service completed in. She wants to tell you how you have not measured up. I was sitting and waiting my turn andI observed her giving everyone a hard time. She is clearly not interested in " service". she wants you to fail in your mission. if Sue comes near you, run, hide! she does not want to help you.

Lev and Victoria will work with you. They carry many insurance companies that have good rates and…read morethey will work with your situation whichever that is. They look at your case carefully and they will quote you with every company they have. They even start looking for other companies when they see that your renewal increased significantly. They're pro active and honest.

Dmitry is the most helpful guy around. Massachusetts can be especially confusing with insurance…read moreissues. Usually when I email him, he writes me back a very helpful, detailed and personal response. You'll never see that at a Liberty, etc. He is the knowledge man!

Awful customer service. I called this morning at 10AM and left a message requesting a return call…read more I called again at 3PM and was told that Valerie would call me back very soon. DIdn't happen. Tried once more about 4PM was assured that someone would call me back "shortly". Time to switch to Amica.

The customer service representatives take real care of their customers. The agency is small and…read moremaintain positive, friendly relationships with their customers. I highly recommend this agency if you want quality insurance and a good support system behind it.

My mom has been insured through Donaghue Insurance for years and when I bought my first car she…read morerecommended me to Brian. He stayed past his business hours to explain everything on the phone with me and got everything done within a day or two, hassle free. He even offered multiple pieces of advice/tips on how to save money on the monthly bill.

I changed my auto insurance at the end of January and I notified them about the change. Several…read moremonths later I still did not receive my refund check from my prior insurance company. Initially they said that this would happen automatically as the new insurance company would notify them but they never followed through and I never received the overpayment. Donaghue failed to follow through to confirm the new insurance even though they had all of the information. The failure of them to follow through even though they were notified that I was now double insured is troubling. I am troubled by the fact that even though they are notified about a change they do not follow through and are fine with their clients being double billed without follow up to be very troubling.

Wendy Gonzalez answered the phone when I was totally stressed out and needing help with a new…read morepolicy -- and she was incredibly efficient, effective and calming. Highly recommend for professional, knowledgable and really friendly service!

Dude's a thief…read more Took me weeks to get my money back and I had to go through Allstate corporate to do so. Guarantee you that I would've had to take this guy to court if he didn't fall under Allstate. I was told that the request for my refund "had not made it to the processing unit." Tell that to somebody else, guy. Even if that were true, it's a testament to your incompetence. I didn't even have anything against you to begin with.