I have no idea why Yelp would downgrade the 5 Star rating I gave this business back in June 2023 to…read morea 3 Star rating. That's bull$hit! If I could give these guys 10 Stars, I would without hesitation! They were on time, professional, and wasted no motion or time getting me moved from Cross Lanes to Eureka Rd. off Corridor G.

We all know moving is not a easy task. Helping Hands of Charleston does a great job. He responded…read morequickly to any questions. They were on time and worked hard very hard. I have a 3 story house and they helped pack and moved me to Kentucky, what a task. He and his crew jumped in and helped pack when I became overwhelmed, Thanks So Much guys. He is very resourceful and can step in and solve your problems. I wish I had called them sooner he could have helped with the down sizing. If you have called one of the big moving companies you will jump with joy when Kiwan gives you your quote. It's been a very long time since I saw anyone work this hard and be so pleasant all day. Give these guys a call, they will get you moved and save you a lot of money.

I had a small moving job and the service was adequate. However, the person in charge of the…read morecompany is a poor business man. He is rude and has no clue about good customer service. I suspect this business remains viable inspite of his management rather than because of it.

If I could give a 0 star, I would. Despite repeated phone calls, this company dragged their feet…read more They totally blew me off. The would not send a contract and they never sent a copy of the insurance coverage provided should they damage my property. I would not recomment a company who does not have insurance to protect your property and I certainly would never sign a moving contract with a company who offered no protection. This company was a huge disappointed. They sounded and responded as though they were a bunch of kids there to move furniture.

These guys were great! They were able to fit everything in one trip. They treated all our furniture…read morewith care and put it where we wanted. They were very nice and prices were reasonable based on the work and time.

I would definitely say look elsewhere! They damage your property and take NO responsibility for…read moreit! If you have fine crystal such as Waterford or Lalique when they break it they say they're required to pay $0.60 on the pound! Fine crystal is not based on weight! This business should lose its license in WV! Its exemptions to responsibility cause it to act carelessly and not to protect the property of its innocent customers! Do not patronize this company!

Scheduled them to be here at 8:am. It's now 10:30 am and they have yet to arrive and do not even…read moreanswer the phone. This has cost me money and these people are pathetic.

DO NOT USE! The pickup was okay although they used a UHaul and had no supplies. We were moving from…read moreWV to NY and the delivery experience was dreadful. Originally planned to be delivered on Wednesday but movers were late and said 7am on Thursday. We called 25 times with no answer. At noon we began calling local WV police and the Attorney General to file a complaint. Received a call back from the police that a parole office was able to contact one of the movers and they would be at our new house soon. When they arrived the furniture was scratched and dented and the parolee dropped two bags of meth in our house then left never to return after we called NY police. More than 6 hours later and after helping move several large items, everything was inside.

If I could I'd give a half star. Just a terrible experience. We moved from out of town and were…read moredepending on help from movers to move our stuff from a storage unit that my family packed ourselves and unpacked and put in storage. We have a few heavy items that we just couldn't put our kids through moving again. So we called A1 Movers. They arrived late, without a call to their boss or ourselves They were inefficient, poorly represented the company, our biggest mistake was leaving them to move small stuff we stuffed in our van. We saw them many times just hanging in the back of the truck, dropped off lunch and they were already in the cab just sitting. Went back after lunch and again still eating pizza. It took 12 hours to move a storage truck. Meanwhile, the lead mover just stopped working and left the two youngest to finish. My husband called and spoke with boss. He agreed that if we paid for two more hours then they would stay till it was done. Also the boss agreed to move our remaining stuff (the heavy furniture we were hiring them to move to not have to do it ourselves for the third time in two days.) and reimburse us for the month of storage we had to pay because our stuff was still there. After the payment went through (payment process was a nightmare) we have not heard from them. Surprised because they sure did answer our text when we were trying to fix their mistake in paying with PayPal but when the customer needs them to follow through with their promises suddenly they don't answer or text back as fast if at all. I usually don't write reviews but I am so disappointed and frustrated.

Beware of false overtime fees. While we had a good experience with the moving crew, the…read moreowner/manager tried to charge us for fake overtime fees. Do not fall for this. Moving is stressful enough, and worrying about being scammed was not something I needed to deal with. Also, the packing crew missed a lot of our items, which I then had to pack myself. Several of the boxes were packed improperly, and I had to redo the work.

Very responsive and got what we needed moved the same day I called. Great work and very nice guys…read moreto work with. I would defintly recommend these guys for sure. Great Job!

Do not trust the reviews on Google, these guys were sooooo unprofessional it isn't even funny! They…read moredidn't seem to know what they were doing half the time and could hardly figure out how to large objects down a simple L-shaped stairway in our two story without completely denting and scuffing walls up...We had to redo the drywall after they left. Also, CONSTANT breaks. Like every 30min cig breaks. come on. We didn't call them back when it came to our storage units, went with another company in the area that starts with a C, that's all that will be said. Fairly certain these people are just a couple of people that rent uhauls and act like a legitimate company. Steerrrrrr clear,

abysmal service, these guys do not seem legit at all! we booked our move several weeks in advance…read moreand on the day of the move when they were meant to arrive NO ONE SHOWS UP. Not a single call, no emails, nothing. They took our deposit though! We took time off work for them! Save yourself the headache and hire actual movers, we've already filed reports against them.

Stellar! That's…read morehow I felt about the service I got from this company. Not only did they deliver above-and-beyond service, these guys assisted me in the late evening hours, impromptu mind you -- after they had worked their regular schedule all day. I simply cannot say enough about how fast they worked, how carefully they worked to tear down, transport, reconstruct and rearrange my furniture, plus assisting me with unrequested help once they assessed and pitied my situation. Who really shows that kind of human compassion in business today? And I have to add here, I got a clue about how genuine the entire team is when the owner begged that I not over-tax his guys who had worked all day already. While most business owners are unapologetic about straining their employees while trying to impress us consumers with how much they care for us -- Jeff did not mind protecting his employees. That initially revealed to me his genuine kindness for both his workers as well as clients. When his guys arrived in my time of need, they reflected this same spirit of goodness. I hope I don't have to move many more times in my life, but if I do -- I would give these guys my business over and over. I am only too glad to refer and reward such an outstanding company. They do business with heart! Thank you West Virginia Second Chance Moving :)

Well OK I guess except the final price was way way more than we agreed to... instead of $775, as we…read moreagreed to, it was like well over $1,000, so WTF happened? So, no I am not happy at all ,,, I paid the $200 deposit (plus a 10% tip to secure the move), but then my wife had to Pay well over over $800 at the end of the move... WTF ?? So, no I am not happy at all -- I got screwed, totally. Your company owes me maybe $200 overbilling -- and they forgot to take some of the furniture they promised to take ... and so there you go -- no I am not pleased at all. Not at all I got totally screwed, really did.