Back in February 21/24 my Dodge Dakota was rear-ended and left me with a protruding out of shape…read morerear bumper. Reported the incident to ICBC immediately and was given the green light to have the bumper replaced. Long story short, I had tried three well known body shops in town which all had long waiting periods for the initial appointments. One after the other gave me the same story we can't find a replacement for the year of this truck. I am now at my wits end and driving on my way home I thought to stop at Craftsman Collision in retrospect I should have tried first. Fast forward four months later after getting the runaround from the other body shops I met with estimator Riley at CC and explained my situation. He immediately got his manager Matt Greenberg involved and within 10 minutes he had procured an aftermarket bumper that matched the original. Matt is a young and personable manager with very good and resourceful connections. Throughout the process his staff were cordial and responsive. After a few days in the shop I had a straight and shiny looking like new bumper. This is a very busy shop but if you want the job done right I highly recommend Matt and his capable staff to look after your vehicle.

Craftsman Collision are amazing - really! These guys are incredible - really professional and…read moreunbelievably helpful. We needed a piece glued on to our car, and they did this for us gratis/free. Absolutely no charge! And they even returned our car to us freshly washed and shiny! All of this was performed without charge - although we wanted to pay for the wonderful service. If you are ever looking for professional, supportive service - go to these guys. We live partly in Toronto, and we have commented (in astonishment) that you'd NEVER NEVER get service like this in Toronto. These guys are honest, they are professional, and they provide over-the-top customer service. Neil and Denny Hughes (with an old Toyota Camry that was returned to us looking shiny and glam - all free of charge!!!!

I have just had another awesome experience with this company! I cannot say enough good things about…read moreDavid and his team, Nigel specifically. They truly do seem to care about the relationships with their clients rather than the "whats in it for me today'" attitude experienced at other mechanics. Thank you once again for taking care of me as your customer! Alex Campbell

Great People...Great service !From start to fininh they are a class act family run…read morebusiness...Washing and Vacuuming the care was a very nice touch and much appreciated !

Amazing service, I have been going here for fifteen years…read more They're always busy, but isn't that the mark of a great mechanic?

Wow!! After my last review of this repair shop, my friend got a call from Budget saying they wanted…read moreto make things right. I believe in 2nd chances as I hope most of us do. Here is where truth is truly stranger than fiction! My friend took the car in, and expressed an interest in selling the car after repairs were made. She was told by an employee that his daughter was looking for a car. A deal was struck to sell the car for X amount, with the promise that any repair would be taken care of by said employee. Well, wouldn't you know, a week later, the daughter does not want the car, and my friend is left with a $600 bill!! I will let the good folks of Victoria and surrounding area do the math on this one. Oh, and a side note. While I, and my friend are at the shop, a guy in an older Ford pickup comes in with transmission fluid running out of his truck, I assume after a repair job at Budget??? I wonder what he paid to have the repair repaired???

The Team at Victoria Trans took on my nephews 1992 GMC that needed clutch and 5 speed Trans, They…read moretook on the job, completed it on time and fixed numerous other issues. Thank you Pete and his team at VT. Kevin/Charlie

I called for an estimate to get several repairs done to my vehicle. The cost was lower than other…read morequotes I had obtained, so I booked an appointment to get the work done with Victoria Transmission & Auto Care. When I arrived, they immediately noticed something was wrong with the quoted price I'd been given, but they honored it anyway. Thanks for being honorable!

Brought my recent purchase of a 1999 VW EUROVAN in for a comprehensive tuneup, along with some…read more"mystery" diagnosis on a recommendation by another RV shop. Problem(s) solved! Fair pricing, fast service, questions answered. Great job, done on time. Always happy to answer a question and/or have a look. Burt's has earned my trust.

They screwed my 20 year old daughter, when she ask to check her out as she was moving out of town…read more They told her her spark plugs needed changing, took her for $377. I had just changed them last year, less than 10,000kms ago. They would have been nearly new. Brural service, took advantage of her. Predatory business practice.

Had a great experience purchasing a Kia Soul from Malibu Motors…read more Customer service was outstanding, and Steve Carless, who assisted me in the process was very friendly, knowledgeable, and I felt very comfortable around him and all the staff as soon as I arrived. I would highly recommend using Malibu Motors, they were exceptional. Buddie R.

didn't want to sell me the vehicle I wanted they tricked me to buy something I didn't want. when I…read morewent back they had already sold my vehicle that I traded for $3000 less than it was worth. I lost all the bells and whistles, the windshield is all scratched up, wipers were crap, basic radio doesn't work properly. I went back to get my truck back it was already sold for a huge profit AND they called me a whiner and complainer, now I'm stuck with a car I do not feel safe in and didn't want.

We were traveling from the states in our van when our brake light went on. Fairfield auto said they…read morehad a cancellation so they could fit us in even though they had a 2 week waiting period. They removed all 4 wheels and said our brakes were good. They charged us for inspecting the brakes but were honest about the fact that our brakes were good. When we got home we brought the van to our regular mechanic. They confirmed what Fairfield mechanic had said and replaced the brake sensors which solved the problem. It was scary to have mechanical trouble while traveling and on a limited time schedule. They were kind and honest. We are so grateful that Fairfield auto helped us when we were far from home!

I have dealt with them 2 times, and they were very rude :( I also at one point asked for…read moreclarification for something and they completely lacked any sort of understanding and ability to communicate clearly and politely.

My daughter took her car to Rand where we get our car serviced and she was amazed at the service…read moreshe was given. Her car was test driven twice just to make sure that the vehicle was operating correctly and..safely. As her father, l appreciated the care they took of her and her car. Thank you again!! Willem Groeneveld

Brought my car in because there was some play in the steering. The issue was diagnosed very quickly…read moreand fixed for a reasonable price. Very happy with the service and the communication from Sheri!