I just want to say thanks for all thier help. I habe gone in many times with some project and they…read morehave knowledgeable and very helpful staff. One time an employee even cut a pipe for me! They have gone way beyond the average customer service! Thanks a lot!

​I want to support my local hardware store, but shopping here has become an exhausting and…read moreuncomfortable experience. On my last visit, I was approached by over 15 different employees constantly asking if I needed help and hovering while I browsed. There's a fine line between attentive customer service and making paying customers feel like suspects being tailed around the store. Let people browse in peace without treating them like shoplifters.

This review was originally going to be a positive one, to praise a couple of the employees, namely…read moreAndrew in Radio Shack for going above and beyond helping me multiple times, and the gun guy in the back for being possibly the most knowledgeable, albeit depressed looking person I've ever spoken to about firearms. However that quickly changed when I went into the store looking for something simple, batteries, and overheard a conversation between a middle aged woman and a couple of the employees, where the lady was clearly complaining and bad mouthing other employees. I later found out that woman is not just their boss, but the Owner of the business. To talk about your employees in that fashion is completely unprofessional and unethical. I won't repeat the exact words I heard, but they weren't pleasant. Every time I go into this store the staff is always helpful and polite so it was a complete shock to hear. I refuse to do business with someone who treats their employees like this. As a long time customer service professional, 40+ years, it was less than. Treat your employees with a little more respect and basic human kindness, it does wonders for morale.

Living in a small town should provide us a chance to get better service as we are always bound to…read morerun into each other AND word of mouth spreads fast. I am not going to name and names AND I would have pondered speaking to the manager if I didn't overhear his conversation with the employee. We have four hardware/home improvement stores in town and today I visited two looking for this little part. The first had all the staff sitting and looking apathetic. I was barely acknowledged, asked where bulbs were and I was greeted with a response that reminded me of when my kids were teenagers and they huffed and rolled their eyes. Then when I returned empty handed and asked if it could be ordered , I got that x. After listening to the conversation with the boss I knew what was to come, started to get but thought it just isn't worth it. I wonder if customer service is . I know life is very tough now. Prices are high, wages are low and we are greeted daily with more designed to divided us and keep us agitated. Having to work under these conditions tests the best of us, we should remember it doesn't take any more effort to be kind and we are the ambassadors for our businesses. How would you want your employees to be if you were the owner or manager?

The instant you walk in staff greets you at the door and asks you how they may help you. Customer…read moreservice at it's finest! I love the selection between two stores across the parking lots. One store has home decor, candies of all kinds, paints for the walls, and kitchen nick nacks. Whereas the other store focuses on home repairs, home keys, and small assortment of random home items. I could spend hours here. I love how quiet and peaceful it feels. A perfect getaway after a busy day at work. I arrived for one item and end up leaving with other items :)

Writing this mostly for out-of-towners. This entry on Yelp will unfortunately hide that this Ace…read moreHardware also contains a really great candy shop and general gift shop. The candy shop in the back is 100% worth a visit. I've been to dozens of "old fashioned" candy shops around the country that are either really cheesy or just are so overpriced you won't want to buy anything. This candy shop has really nice variety of old fashioned US brands, current novelty ones that kids like, and quality imports. Prices on candy are very fair. They have a good selection of regional sodas that are pretty $$$ individually but you buy in sets of 6 it's more reasonable. Also the staff is INCREDIBLY friendly and helpful.

Great place, awesome knowledgable workers; always willing to help and they try to look for things…read morethat you need. And if they don't have it, they'll order it.

From the owner: How we build matters!read more

We drove to Emerald Technologies from Standish Hickey campground to use their high speed Internet…read more We normally steer free of video by games when camping but I made an exception for my son's "golden" birthday and the Nintendo Switch special anniversary download of Rocket League's limited time release of the White Fennec car. We came into the store tucked away in the shopping center near Rays grocery and were warmly greeted by Garth. I explained the situation and he understood our "mission" and was really helpful. He even enlisted Kai the in-house Nintendo expert to help us figure out why we couldn't get the item in the RL item store. Kai spent the afternoon completing the Nintendo update to test the issue and he gave us his number so we could call back in the afternoon to see if his test worked and it did. We returned the next day to follow their instructions. All details aside, we were successful! The Emerald Technologies team was awesome, knowledgeable, courteous and friendly. I appreciated their efforts to help me with my limited knowledge of Nintendo.

Emerald Tech is FANTASTIC! I have been going to there for years and every employee I have…read moreencountered has been wonderful. The service is fast and the prices are affordable. I highly recommend Emerald Tech!

Good selection and great local service here. We appreciate that they make keys well. Open every dayread more

I continue to be put off by the relaxed attitude regarding the protection of staff and customers…read moreagainst COVID-19. The pandemic is not over. Please follow the masking regulations issued by public health authorities, and also encourage your staff to get vaccinated since they work with the public.

Milou and crew will help you with any of your home/garden supply needs. Nice people all around,…read moresometimes they even sell chicks.

Round Valley is soooo fortunate to have this resource! Thanks Marylou for not only providing a…read moregreat store and staff, but also making Covelo better by your dedicated efforts in the other areas you serve in our community.

I had to return a gas lawn mower, and the staff was super friendly and helpful even though I had a…read morebig return. Tyler helped us pick out a new mower & we really like the one he recommended. I don't usually shop corporate, but this store has really nice people!!

I continue to go here now that my dog is almost three and I still absolutely adore them. The…read moreemployees and manager remember us and make a big fuss about seeing him. Which is may seem silly to some, but seriously makes me feel so welcome. Also, they even remember what we get and do! We use their bath room (which for $10 is a STEAL) and they always go "Oh time for a bath!?", when we walk in and tell us if it is busy or not. And I have massive very hairy dog and they always make sure we have enough towels and act like we are nothing to clean up after. Which I know isn't true, he is part malamute so hair is everywhere! They don't even blink an eye at it. I seriously adore this store and their workers!

Easily our best home improvement store on the coast at least in my humble opinion. Clean store that…read moreflows well and you can find everything easily. Great staff that is wicked knowledgeable and eager to help. Prices are best In town too and the selection is .

This facility does have a fair bit of quality product, however and unfortunately, the reason we…read moregive two stars is because this "HARDWARE STORE" has totally lost track of what a hardware store is all about. We recently gathered a few supplies and made our way to the register. Some of the items were in pre-packaged bags. Some of them were tiny parts collected from bins, with price's and amounts written on bags. We could see they provided small brown paper bags, along with short pre-sharpened pencils. We spent time looking for what we needed then carefully wrote the amount of money that each item cost, and the number of items for said amount. The total amount of tiny collected items added up to roughly $1.75. At the checkout register, we were informed that the store requires the customer go back and write down separate SKU numbers for each tiny item in the bags, in addition to what we already wrote on the bag the price and the amount. We did not have time to walk all the way back go through the bins again to get the SKU numbers so we offered to pay over the price and give 2 . The store held tight on their policy and would not take the two dollars. Rossi's answer was "NO" The Rossi employee rejected our offer in front of everybody else in line. We kindly asked if it would be possible to have a customer service representative gather the SKU numbers for us while we scanned and purchased the remaining items that had SKU numbers already. Rossi's answer was "NO" We continued with the transaction excluding the items that we had collected from the bins. At the end of the sale, i opened my wallet and pulled out a $5. dollar bill cash for the $1.75. worth of items in the bags. Then asked a Rossi employee if it would be acceptable to pay a huge overage and get the items we needed without having to go all the way back and dig up all the SKU numbers on the separate little items .................. Rossi's answer was "NO" Respectfully, citizens of Albion, FortBragg, Mendocino, and beyond