In the current world of prescription-pushing, money-hungry, careless medical services that are…read moreavailable to EVERYONE (not just the richies), Dr. Spalding is a breath of fresh air. She is friendly, really listens to her patients, goes out of her way to avoid prescribing medication when any physical, herbal, or other solution is available. Many of my friends, colleagues, and various people I have met are patients of Dr. Spalding's and they all have rave reviews too! I have heard tons of horror stories (not all were actually HORROR stories but you know what I mean, bad/rude/annoying experiences) from people about their doctors, never have I heard one about her; and since I am already a patient I don't have to worry about trying to get on her new patient list- I've heard she's booked solid! But if you are looking for a new family doc for yourself or your family, trust me that she is definitely worth giving a call- and if need be, a wait! Dr. Eaton, another doctor in that office, is also fabulous- if Dr. Spalding's patient roster is indeed full, you would be just as smart to try and get on Dr. Eaton (also a female).

Love it! They have a…read moregreat staff. The MA.'s have great bedside manner and are very efficient. Wait times are kept to a minimum with their quality receptionist and medical biller; the cancellation policy ensures that there are not a lot of last minute cancellations. New patients may always expect a wait to get to schedule their first appointment. I recommend Julie or Josh. I am so impressed with Joshua Feller (P.A.) that I think he could probably manage his own practice as an MD if he ever chose to become one. There is an old adage that rings true for me here: doctors may prescribe but the nurses do all the real work! Similarly the P.A.'s here are top notch and get the leg work done efficiently.

My mother was a patient here for a long time. She is now in assisted living and needed her medical…read morerecords for her no Hospice care. They charged me $25 for these, I think that is insane. What poor service

Work discrimination towards former employee. Told me I couldn't do the job because of past medical…read morehistory. This was far from the case, but I left, not wanting to be in that kind of environment. Old doctors who should've retired 10 yrs ago. Pharmacies hate them because scripts are regularly filled out incorrectly.

Dr. Will and his medical staff have always been great to me! I've been a patient now for about a…read moreyear and a half. It's the first time in 20 years my thyroid is even close to under control and I feel like he listens when I have issues or concerns. I also love that he's open to things like supplements and diet planning vs prescribing meds so fast.

I never write reviews but omg. I have gone home from college for appts that get cancelled every…read moresingle time, I have asked for my prescription to be shipped to me and they say "yes. You will get it in 72 hours." Funny joke!! They never sent it. They will also schedule appointments randomly and then send me a voicemail saying I owe them 100$. Insanely bad communication. They just have no clue what they're doing. I cannot recommend NOT going here enough. I am done. Such BS that I have gone through just to see a damn DR.

Have a great experience so far through my pregnancy. They are kind and reassuring. I just really…read moredislike their AI answering service. It really shouldn't be utilized for medical questions, makes things very awkward.

Doctors are great ad are the case managers but the the office staff are absolutely terrible…read more Always excuses for incompetence.

Outstanding primary care from Dr Han and the office staff are great.read more

We've been seeing Dr. T since our son's birth 14 months ago, and we LOVE him! Several of our…read morefriends go to Lansing Pediatrics and also are very fond of him. (One of my other doctors also told me that his daughter sees Dr. T, which definitely seemed like a good recommendation!) Dr. T is great with my son. He takes a nice, middle-of-the-road approach, I think -- not too laid-back and not too paranoid. He's always very friendly and approachable, and never makes me feel rushed. More importantly, he never makes me feel silly when I have any kind of question, no matter how trivial. He's been very cool about several of our parenting choices, like not circumcising our son and electing to delay or skip certain vaccines. (I know not all of the doctors in the office feel that way about vaccinations -- Dr. Israel definitely seems to take a stronger pro-vax approach.) We've never felt pressured or talked down to by Dr. T about any of these issues. The office is also great. I never have a long wait, and they can always get my little guy in when he's sick. The nurses and the ladies at the front desk are all wonderful. In addition, the waiting room is great -- my son just LOVES the fish tanks!

I would give it 0 stars but that is not an option. I went…read morehere because I had been struggling with chest pain, digestive issues and sleeping tilted up at night because the pain has been so extreme the entire summer. I waited patiently for 3 months to get in only to be told there is nothing wrong with me. I know I am not imagining my pain, I was referred here by my family doctor and my osteopathic manipulative doctor and told I needed to have a scope done which this place refused to do. It is apparent they are only here to get their paycheck and go home every day. I am extremely discouraged and past the point of hopelessness.

My recent experience with these people has been awful. It's been a month and I have not been able…read moreto get the results of my biopsy. I knew it wasn't cancer when I went in but I was told it pretty serious and that treatment was possible and should be starting as soon as they determined the exact problem. Jonathan the PA was great. I'll make that clear. The rest of the staff not so much It has been phone calls and run around and outright lies. I was told my results were sent out for a second opinion and that's why the doctor would not talk to me. That is lame to begin with, and as it turns our, a complete lie. They weren't. But more about that later I called the following week....three times and three days later to get a call back from a nurse who told me exactly what I found out on Google. The doctor never spoke to her. And btw, the second opinion was never requested. Oh, we'll do it now. WTF?? I called today because I have to work the day my follow up appointment is scheduled. Can the doctor just call me during that time? No Why not We don't do that But he isn't doing anything else during that time. Sorry we'll have to reschedule you But I've waited a month for these results Don't get angry Why not? All I've gotten is the runaround and lies from you people. I asked for a phone call because I'm needed at my job and you tell that can't happen. What is wrong with you people? Yeah it escalated from there. I have never dealt with staff like this

MSU Family Health is now part of Henry Ford. One of byproducts is converting record systems…read more Referrals are now taking up to 3 weeks. There is no way of knowing if the referral has been processed. In my case I have severe inflammation that has caused me to stop my volunteer work, my daily routines, and my public commitments. I know the physicians are not at fault but this should have been anticipated. There are no suitable excuses if you're in pain or have impending treatments for major medical issues delayed.

I loved Dr Hengstebeck. It's sad she's left, I wish her all the best in her next chapter.read more

I am an adult athlete and was having hip pain for about 2 months. I usually put off going to the…read moredoctor, but I was so glad I went to MSU Sports Med and saw Dr. Norris. His exam was thorough and he was very knowledgable about my ailment. He did a great job of explaining things to me. He had a resident physician assisting him and did a great job as a teacher as well.

Dr. Z is an artist and is very meticulous. He is personable and truly works with perfection.read more