At our AGM senior Property Manager refused an owner their right to ask a question before voting on a Resolution. This does not result in good decision making. There was no reason to not facilitate a democratic and SPA- compliant goverance with the practical need to conduct a functional meeting. Our assigned Property Managers do not appear to have the ability to manage an Annual General Meeting and Wynford sends in this senior manager to our AGM meetings Instead. The Condominium Act states it is unlawful to silence condo owners at a meeting. The Clerical Staff at Wynford are The Best thing about Wynford. read more

Avoid the Wynford at all costs. The way the management treated me throughout the duration of may stay at 1295 Richards Street, Vancouver was unethical and disgusting. They refused to give back my key deposits on my departure, stole parcels refused to assist me with a severe mold issue in my apartment, leaking dish washer and more. Shane, the building a manger threatened to beat up my friend who was staying in my apartment and more. I would say there was more to this story, but there isn't. The management at he Wynford was the most bizarre & aggressive I have personally experieneced. I would have pressed chargers if I hadn't relocated city. Lesa and Shane are incompetent, missing emails, leaving passive aggressive posters around the building. I also experienced a toxic mold issue in my apartment which they conveniently ignored and avoided all accountability. I am confident the Wynford are losing money as a company, and will make any excuse to take money off tenants. Shane (the building manager) was personally aggressive with me, would leave passive aggressive posters around the building. Did not feel there. They have low IQ hooligans on power trips managing these apartments. Not professional in the slightest. I kept my apartment immaculate, paid every single bill on time. They don't deserve decent tenants. read more

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property managers do not respond to emails or phone calls for weeks, months, years. once you sign with them, they will disappear. its unacceptable. read more

Since they took over our property management, things have gone from bad to worse. The property manager is clueless about our needs and does not pass on requests accurately to the strata council so there is no chance we'll get good decisions. Avoid Wynford if you can. And yes, even having to give them one star seems crazy. read more

Value, management, service I would say 0 not even worth a star I would never recommend dealing with this group ever. So expensive for nothing read more

Wynford has been the property manager for the Vancouver strata building where I live for, I believe, more than 10 years. In recent years (2020+), their managers provided timely, detailed and diligent work for our council, often going above and beyond in terms of attending council meetings after hours (7pm+) for the convenience of council members, obtaining multiple quotes at council's request, and doing deep dives into financial data to compare service providers. I want to commend in particular Iris, Rappy and Edward who worked as managers in recent years, and Ann Benoit, who provided consistent and well informed guidance. Her depth of knowledge of the SPA, both legal and practical, has been very helpful to our council. read more

Worst strata management. Our strata manager, Casper Chen, never replies to emails and never picks up calls. I tried calling him many times, and he yelled at me for calling him many times and told me I was harassing him for asking him to do his job. I guess I can give them no stars. read more

Our strata in Yaletown Vancouver has had Wynford for a couple of years now, but I cannot say that the management did their best to manage the property. Even dealing with emergencies like leakages due to upstairs unit, the managers said there is nothing much they can do, unless it is in the common area. I've dealt with other Strata's. Leakages are emergencies. Even ColyVan Pacific dealt with it with just one phone call. Wynford told me to go through CRT for a simple emergencies like this. read more

Wynford - Property Management Near Me - Vancouver, British Columbia

Highly recommended. Wynford have managed the building where I live for a long time, and have always provided excellent service. They respond immediately to emails, and are always quick to fix any problems. The two managers I have worked with on the Strata Council have both been friendly, helpful and efficient. read more

Jihad Faris our strata manger is very irresponsible and unprofessional. He pushed for the signing of a contract to renovate the Parkings of Woodcroft Complex for the amount of $22,000,000. If you come and see the parking you see that nothing has been fixed, after two years plus. He has not provided the owners with the progress report or what the money that every owner has paid has gone to. With the parking project not being finished yet he has set out to start a balcony project. He has hired a company to do the balcony project without doing proper bidding and which is three times more expensive than the other building (Symore building). Why should we start another project when we don't know what's going on with the parkade project. Many owners have put tile in their balcony which was illegal but then the repairs are costing all owners. He is not taking into account that owners should be responsible for the damages they have caused whether it be tiles, closures, or other damages caused by owners. He has been telling the owners if you don't vote yes on this project he will take it to court. There is hesitation with owners as the money that has been paid for the Parkings has not been successful. Owners are hesitant to vote yes on another costly project. He also is very rude to owners driving general meetings. Wynford as a whole has not been a great property management company and like the other buildings we owners are working on trying to get another company to take over. read more

THE WORST. This is the first time I have ever left a comment on Yelp/ any online forums. I have never met such an unprofessional group of people in my life. I have had similar experiences as others have mentioned. Wynford does not respond to emails, phone calls and often charge you random fees. When one attempts to get a respond do not expect to get any follow up other than an unknown outstanding fee. read more

Good luck getting intouch with your property manager. Been trying to get in touch with Ann Bonnet for now going on 2 years...not even a telephone call back. read more

These people are the worst. Strata Manager, Ivan Tong is none responsive to emails or calls, building manager is rude - thankfully he's retiring. They are very quick to issue people with fines, most of which are contested as they are false and clearly a money making scheme, the council reject applications for renovations but do not provide detailed reasons why this is the case and you cannot contact them directly. Building damage is left for months on end without being dealt with or POA on what is happening. When and if you do speak with the Ivan Tong regarding issues his standard response is, "the strata council are volunteers, so please understand that it takes time to get things actioned" NOT GOOD ENOUGH. These people need to be fired. read more

This property management company is the horrible. They made a mistake by not updating my mailing address, sent a letter regarding a special levy to my old address, which I did not receive. Since I wasn't aware of the special levy, the strata put a lien on my unit. Now I've incurred a big fee to remove the lien thanks to the incompetence of Wynford. read more

´Not good' is to say nothing. No respect to the owners from the management, no transparency, no timely correspondence, no justice in communication , etc etc. The complex is loosing the value by 10 per cent every year minimum! due to repairs of the parking which is supposed to be finishEd next April , but didn't even finish fase 1!!! One question: Where is OUR money? Where is 21 million dollars?? read more

1. I received a letter from Wynford, dated September 30, 2022, without any details asking for a payment of $600 for move-in fees. 2. I was told Ann Benoit at Wynford is responsible to resolve the matter. 3. I have been trying to call her and email her explaining why the charge is incorrect and unexpected. 4. She hasn't returned my calls. She also refuses to read my emails. 5. After 2 weeks of back and forth on the $600: 5.1. She has realized that $150 was incorrectly charged. 5.2. She refuses to understand that the previous strata has received $150 payment. 5.3. She has noted that my payment was made in accordance with the direction of strata; but the direction was incorrect and I'm now liable for their mistake with an additional $300 payment. I have provided her the reference to the direction; but she refuses to respond. read more

The strata manager Ann Benoit she is extremely rude and unprofessional. I called the office many times to check schedule to fix something in my apartment and ask some opinions and finally she called me back today. She was so impatient and rude and always interrupted while I was talking. Her voice tone was almost like yelling to me and tell me she is not gonna do anything even they have documented wrong notes on my request. So rude and useless ! How can she be a manager with this attitude? read more

Our property manager is rude and inefficient. He made a mistake and charged my unit $3000 for a bill from another strata. Instead of apologizing David Bassett spend more time writing a chastising email for bothering him then it would have to rectify the problem. Can't believe I actually pay for this service. read more

If I could give negative stars here I would. I am appalled at the lack of professionalism demonstrated by employee, Jihad Faris. I tried to explain to him that we were wrongfully charged a strata fee (too soon) and instead he kept asking me for my lawyer and which section of the Strata Property Act I was referring to. I'm sure he's well familiar with legal documentation (in the worst possible way) as he continues to pull off questionable, and quite shady, acts under the guise of management. Importantly, he highlighted that he does not care or represent owners, but that he only works for and represents strata (which is intended to benefit owners, but of course that went over his head) - to think, he is the property manager. His incompetency and lack of ability to comprehend anything beyond his evidently closed mind is shocking. I feel sorry for you Jihad, but my advice to anyone that is looking to purchase or rent property is to think twice if you see Wynford management and especially jihad's name affiliated in any way. read more

Most of the receptionists are efficient and polite (except one who was kind of rude until she realized she had misunderstood what my call was about). Our strata manager on the other hand...doesn't reply to calls or emails unless contacted multiple times. Doesn't include the issues of concern in the strata meetings (possible gas leaks, health hazards, safety concerns, etc) from what I can tell as they were not mentioned in the minutes from the meetings. Good example - A drug addict left smeared blood all over the stairwell and door handles, and damaged the property and I was the one who had to call the police and handle the situation. The property manager never called me about it, and nobody came to clean it up for days, despite multiple calls. It was not mentioned in the minutes in any of the meetings after that. Also have caught multiple sketchy people on the property and attempted break ins. I've let the management know but there is no record of it being brought up to the council, no notice posted for residents... read more

I would give them less than one star if I could. They are unprofessional. They misinform their Strata Councils on the Strata Property Act. They treat the owners like they are tenants and not owners. Do not use them for your property management company read more

Unfortunately my building is managed by Wynford. They don't seem to care about owners safety. It is understandable that a property manager deals with complaints all day but blatantly ignoring owners for months on end is not acceptable. Also the group doesn't give you any option to speak to anyone besides the property manager who is not doing their job. Its very unfortunate that they solve one problem and create an even larger issue. This managers ability to address concerns is always the bare minimum resolve and the resolve always ends up with a half job that requires attention again. read more

Not great! PMs from this company, rotate through 'revolving door style' (to quote a firmer council president. I find them non-responsive and/or patronizing and uninvolved in managing the important building systems, just a bookkeeping service. Too many extra fees and they insist in their 'industry standard' contract (their industry, their standards...none) on being covered for their errors and omissions by our Strata's insurance policy even though Section 155 in the Strata act lists who the named insured are supposed to be and the PM company is definitely not listed there for good reason..... they have their own insurance; it seems to create an obvious conflict of interest; and they are not employees of the Strata, they provide services on contract for a fee. In other countries this is against the law! If they need more insurance they can buy more, increase their own coverage. Paying for their 'professional practice' Insurance is contrary to the legislation and to good practice and common sense. read more

The building management is ridiculous here. They think they can do anything they want and that they have a monopoly. We can to ask about the by laws as we got a letter from the management that we broke a law and ask for clarification and no response. The building manager bumped into us as we were leaving the building and basically argued with us and said we would be evicted without cause. read more