This Review is for Galina Lee, a support staff for PQ. She should be a property Manager. She shows the promptness and detail one would expect and want from a PM. Communications is the single most important trait of a property management company. There has not been a PM company I have worked with in 23 years where the owners did not complain about communications or lack there of by their PM company. Regardless of the where one is in the process, owners just want to be communicated with and Galina is mastering this. The review score for Galina would be a 5 for the assistance we have received. The score of 3 is neutral as I am only scoring Galina, not PQ at this moment. Cheers Greg Edgelow Strata President 711 E 6th Ave read more

The management here is terrible, I left a while ago and I had maintenance issues that were never fixed from the start of my lease. Many calls and emails but it seems they never planned on fixing issues in the housing, Instead had time to install other features in the rooms. The managers never respond to phone calls which is crazy since Vancouver Island houses such small cities with low populations you'd assume they have more time than managers in big cities. After reading these reviews I realized nothings really going to change, they were reply to some negative reviews telling them to contact their website or other team members but whats the point when contacting them doesn't lead to a fix at all? Stay away from this company unless you are a handy-man that can fix all the broken parts in your own housing. read more

Run! If your building is looking for property management company, RUN AWAY from PQ as fast as you can! Our building is being actively ruined and taken advantage of by PQ. If you are a strata council looking for a property management company, do not hire Pacific Quorum. Run. I say this as an owner and a council member who has lived through what happens when a building gets stuck with them. What should have been basic property management turned into constant conflict, confusion, and stress for the people who actually live here and pay the fees. Owners repeatedly asked for transparency and clear answers about decisions affecting our building and our money. Instead we were met with delays, vague responses, or silence. Communication was incredibly frustrating. Issues that should have been simple to address dragged on and escalated into bigger disputes. Many residents in our building now feel completely burned by the experience. Instead of helping resolve problems, the situation often felt like it was getting worse. For many of us, our homes became a place of constant tension because of ongoing management disputes. Strata management companies hold a lot of power over buildings. When that power is used poorly, it affects people's homes, finances, and peace of mind. That is exactly what it has felt like here. There are many strata management companies in BC. Do yourself a favour and choose literally anyone else. read more

Pacific Quorum recently bought out our old strata company. With 10 days notice to our council, we were informed that if we did not decide to sign up with PC, our strata needs would no longer be attended to. We would be on our own. Luckily, we contacted another company that we had been considering and they were more than happy to step up and take care of our needs. We felt that they were blackmailing us into signing with them, and would not recommend using a company that uses such tactics. I think we dodged a bullet on this one. read more

BEWARE!! They threatened to SUE our strata!! What kind of property management company threatens to sue strata volunteers because they switch to a new company that has a previous employee on staff that you don't even work with? I won't even get into why they were terminated; a laundry list of not meeting contractual obligation. They had no legal basis for a claim, and dropped the threats when they realised we wouldn't pay them their $10K 'bribe' to settle and know more about BC law than they do. They are abjectly FAILING in this industry due to a lack of professionalism and integrity. A property management company that threatens to sue stratas is the biggest red flag you will ever need. AVOID!! read more

Great strata management company! Friendly and knowledgeable staff. Very helpful and take great care of our property!

Our strata corporation struggled with the quality of service for awhile, but throughout the range of our experiences, there was one STAR who we could count on, and that was the accountant that Pacific Quorum had assigned to our strata. Nicole K works diligently and CHEERFULLY to solve all our concerns and right the wrongs. She works more hours a day than 9 to 5 and she is happy to collaborate with the Council to ensure satisfaction and accurate results. The quality of her work has encouraged us to continue working with the other personnel to iron out our concerns. We might have given up on PQ before now, had it not been for Nicole. She is worth her weight in gold. Five stars for her, while the rest of the company are still working their way up the chart. read more

3 years living with rats in the walls! This has been reported over and over again and nothing has been done. Cannot get anyone on the phone. This is the worst rental company I have ever dealt with. This is a warning for Home Owners. They will ruin your property! read more

Jennifer Lord was prompt, efficient, and incredibly helpful in answering all my questions. Great experience with Pacific Quorum!

This place is a total rip off! Be careful when you do a contract with this company. They charge more than the other strata companies and don't even find renters for your house. Watch out for sneaky payments, they're taking more money than we agreed on in the contract. I do not recommend this place horrible management team worst I've ever dealt with. read more

They messaged me saying I missed a strata payment from three years ago, even though I have direct billing set up and always enough money in my account, when I asked them why they said they didn't know. They're gonna levy your strata very high and their accountant Simona is extremely rude. read more

My building has been using this company for a few years. Last year, although the council says they held meetings during 2024, not one set of minutes was produced by Pacific Quorum. According to the Strata laws we are legally required to have these minutes. Also our anniversary date for our AGM is in June:; it is now January of 2025 and no AGM has been arranged. Again we are legally required to have an AGM in that calendar year. I believe we are paying somewhere around $30k for their services and are clearly not receiving any service. And we now are not meeting our legal requirements according to the strata act. read more

They take forever to get back to you, if ever. I am.on the Strata council and need clarification on financial issues. I have emailed the request, another member has emailed and nothing. We need some things fixed ir looked in to. Why is a landscaper being paid when we cancelled the contract? So.nany issues. We will not be renewing read more

Greediest rental company in BC. The owner is crazy; he once yelled at me on the phone for making a legitimate complaint. They choose rental prices arbitrarily and raise rent every year because they're greedy. They let anyone move in and don't do anything about multiple disturbances and issues with the building. They are super overpriced for the ****holes they rent. read more

I have window wells that need to be repaired and have never been maintained. Pacific Quorum will not upkeep. They manage with an authoritarian approach, and will not take responsibility for their role in property management. I find their tone very condescending, and not very knowledgeable about BC building codes. read more

I am on a strata council for a building in the Lower Mainland that has been managed by PQ for quite some time. We have recently given our notice to terminate our contract with PQ and are moving to a new mgmt firm. If you have the choice, DO NOT HIRE Pacific Quorum for your building. As other reviewers have said an ever revolving door of wildly overburdened property managers and accountants have meant that our bills have been paid late (bill payment is a requirement of our contract), invoices for OTHER BUILDINGS have been paid from our accounts without our approval and our financial reporting has been 3+ months behind for quite some time (against the law, they are required to provide our financial reporting in a timely manner). In my tenure (since April 2022) we have had 3 accountants and 4 or 5 property managers assigned to our file...in a 6 month span!! Our building has suffered from the lack of maintenance b/c PQ won't get work quotes for us and our strata council has had to self-manage our building even though we are paying PQ to apparently do that for us. DO NOT HIRE PQ for your building. read more

I live in a property where these guys are the property managers. Our building is a smoke-free building, and it mentions at the entrance "smoke-free building." I had chosen this property because it says that, but when I leased an apartment for one year with the apartment owner, the next day, I started smelling cigarette smoke from the apartment who lives under us. I have complained about that to the property manager, and I got a weird response that I am not supposed to complain, but the owner of the apartment should do that. I have forwarded my issue to them, and they delivered to them, and until today I have got no response, and I still smell cigarette smoke. I am so afraid to open the doors and windows for fresh air. It seems like there is no value for tenants who are living in their property. I am so disappointed with their management. read more

Your building will get new property manager every year, and doesn't matter who they are, they will take forever to get back to you, if ever. And if they do get back to you, their action will be so delayed that your issues will drag on for months and months. I have ONE noise complaint, and I have submitted it 6 months ago, and the noisy neighbour still received NO fine, and the noise continues. Feel free to live in any building managed by PQ if you want no bylaws enforcement or any issues addressed. read more

In my opinion, over the last two years, our service with Pacific Quorum has been very poor. We have had a revolving door of inexperienced, overloaded property managers who have been unable to provide us with the basic management services outlined in our service agreement. Our financials have been a complete mess, with bills being paid without our approval and late fees being incurred due to Pacific Quorums inability to pay on time. A large building improvement project has been delayed by nearly a year due to Pacific Quorum's inability to provide Council with the guidance we needed to successful advance this project. This has resulted in increased costs for the project overall, and a ton of waste time and effort on the part of Council. I personally reached out to the Lyn Stoll, Regional Manager, via email requesting additional support for our PM who was inexperienced and repeatedly provided us with conflicting information. After a month of waiting for a meaningful response, to no avail, Council notified PQ of our intent to terminate services. At that time, we were offered a new property manager, which we declined, and then we were informed that in order to terminate services we would need to provide a letter stating our intent to terminate and 2 calendar months notice. We complied with this request on January 23rd. On January 25th, after requesting confirmation that our notice was received, we were informed that PQ had changed the termination clause in our renewal, and now we were required to hold an AGM and pass a resolution to terminate before we could provide the two months notice. I spoke with the past council members who signed this renewal, and they stated that they were never informed of the change to this clause, and that had they been made aware, they would not have agreed to a change that provides zero benefit to our Strata by effectively making termination much more difficult. On February 1st, after discovering that our Property Manager had dispatched emergency restoration services for a minor leak during regular business hours without Council's approval, resulting in nearly $1500 of unauthorized charges (that PQ has yet to address), we notified Leslie Brock, VP of Property Services, that we intended to pass a resolution to terminate at our upcoming AGM (held on February 22nd) and that would would be requesting that our termination be effective March 31st. I received a reply on February 15th that Leslie was investigating the situation and that she would be in touch. After successfully and unanimously passing the resolution to terminate, on February 26th we notified PQ in writing for a second time of our intent to terminate effective March 31st. Today, the VP of Property Management has informed me that they were unaware of our intent to terminate for March 31st, and they cannot accommodate this request as "strata fees have already been processed etc." and so they still intend to bill us for April, despite our explicitly clear intention to transfer our records to our new property manager for April 1st. We've also been threatened that if we don't agree to paying April's fees, they will not release our records- effectively holding us hosting for an extra 30 days. On top of all this, during the last 2 months, since we began the process of terminating our agreement, we've been passed around to various Property Managers who are standing in for our latest PM who is on leave. At the time of writing this review, none of our requests for quotes have been responded to, no directives have been completed, and we still do not have our financials for January. It would seem that our service is essentially nonexistent now that we've made the decision to terminate, and yet PQ is insistent on continuing to collect fees that they have done absolutely nothing to earn. Save yourself the massive headache I'm now dealing with, and avoid this company like the plague. read more

Horrible company with horrible attitude. Does not answer or return calls on time. Very costly people to deal with. I have spoken with some residents of three buildings managed by these people they are frustrated and disturbed. read more

Well, we have nothing good to say about them. We even sold and moved out over year ago and are stilling dealing with their negligence and incompetence. 1. As someone else mentioned, they suffer from a revolving door. When our strata brought them on, and at the end of our third or fourth strata meeting, the manager said, well it's nice knowing you - I'm done at PQ. We then had a new employee take on our property She seemed nice, but we soon realized she was overwhelmed with the shear volume of work. She told us she was to only manage a small number of buildings, but the number quickly doubled and she no longer was able to keep up with the time-consuming transition. Although we felt bad for her, when she left we thought it would get better. Nope... 2. Their accounting department ran things very differently than we had ever seen. All our budget lines needed to be condensed or changed to follow their practices, creating over a year of turmoil among owners trying to ascertain whether the strata council were spending their money appropriately. It was exhausting, time consuming, and frankly, made little sense. 3. There were occasions where monies were removed from wrong accounts and allocated to other strata lots. It happened more often than one would hope for, but became problematic when one owner's special levy check's information was used to withdraw money to cover other fees not pertaining to his unit. At no point in time did he authorize any automatic withdrawals from his account to PQ, nor had he given a blank voided check for them to access this information. Fishy, at best. 4. Shortly after finalizing painful control of our property's finances and management, our building was hit with a significant price increase. Honestly, it could've been a story you hear on the news. Once all the budgets were changed, someone noticed that there was an increase in management fees for the next year's budget. It had never been discussed with council, but PQ felt they were justified in charging us more for services they barely met. We reviewed our contract and they didn't break a law, but ethically pushed several boundaries. Strata could not handle another transition to another company, and were forced to accept this bait-and-switch practice. All the details I cannot remember, but this is to the best of my recollection. 5. You can never get a call back. The latest manager REFUSES to reply to emails or return phone calls. We have been waiting for a refund check from our special levy for building repairs completed as we moved over a year ago. He assured us in June a check was to be sent in July... but nothing came. We found out that it was processed a few weeks ago (November), but we never received it in the mail to our new address. As it turns out, it was issued to the new owners of our unit, instead of us, and PQ has not the balls to explain to us why (although the current strata management has, and our legal options will have to be explored). When our previous neighbours moved out of the building, PQ had no problems sending them their phase one special levy refund - why they opted to send ours to the new owners is beyond me. If we had read this review and the others here on yelp, we likely would not have chosen Pacific Quorum as our property manager. One thing I assure you of, we will never buy a strata unit that is managed by this company. To some small degree, they will negatively impact the value of your property simply because of their reputation. read more

Worst company ever. As bills were not paid for literally months, our building was so far in arrears with multiple suppliers by the time we switched to another management company in 2020, it was ridiculous. Our first property manager took so long to reply to any calls or emails to anyone in the building, but in spite of months of complaints to supervisors, she remained the property manager for almost a year. She even called me and blasted me for wanting to lodge a complaint. Not sure how my email went to her as it was addressed to her supervisor. We were a brand new building at the time and absolutely zero janitorial services or landscaping services were put in place for WEEKS. Our building allows pets, so imagine no cleaning services for almost a couple of months (can't remember if it was 6 or 8 weeks)! Their emergency line is also ridiculous! The list goes on, but these were the most notable items. Don't use this company! read more

I have lived in a Pacific Quorum Property for two years and its fine...as long as you don't need to deal with them. Their receptionist is one of the most incompetent people I have ever encountered, and the property manager scheduled two move-outs at the same time (which left us to fight for the elevator and moving spot.) When picking up the elevator key on Thursday, the receptionist didn't know how much the key deposit was (though it is was revealed to be a standard $50), and after about 10 minutes, she finally determined that. So I wrote a cheque and confirmed it would not be cashed (hence the term "deposit") - and of course, she promptly put it through for cashing. I guess she was too busy shopping on the Sephora website to pay attention to what she was doing. read more

Our windows have mould because they were leaking. I contacted the property manager. It has taken almost 3 months for them to fix, and it is still an issue! They also mismanaged finances and charged us two "special assessments​" in one year. read more

THEY GET 1 STAR BECAUSE I CANT GIVE *0* Pacific Quorum is the worst property management company!!! The receptionist Pardeep is so rude! I am an owner of a condo in Surrey B.C. and PQ are the management company. With any issue the do not answer their phones, do not return phone calls and are slow to return email if they do! On June 20, 2020 I had water leaking from my master bath ceiling, I called the emergency line. I heard nothing I called and emailed Jean Sparks asking about the situation. Her email response was "we notified the tenant and owner and I will circle back to you when the source of the leak is found. I heard nothing.No one even attended my unit to see the problem. A month later Jean's response was "I guess I dropped the ball". Wow!! On Aug 16, 2020 more water coming through my ceiling. This time they thought it was just a tub overflow. PQ requested the owner have chalking/sealant done and provide confirmation before Sept 9th. September 9th came and went and Jean did not follow up to see if the work was complete. Today when I asked Jean about it she said she called once and was not able to reach the owner. GREAT follow up Jean! On Aug 21 another leak only worse. Restoration company says they think it's the overflow valve from unit above tub and they need to get it repaired. I have been waiting to hear from Jean that the repairs have been complete on Sept 20 more water coming through the hole that is now in my master bath ceiling. Today I spoke with Jean the repairs that needed doing on from August have not been done! Great follow up Jean. Now I wait!!!!! Every time I get a leak in my unit from another source I have to pay the deductible and my premiums go up! The bylaws were changed and now it doesn't matter if leaks come from another unit you are held responsible. We need to amend bylaw number #38 under Insurance/indemnities Pacific Quorum do not care!!! read more

We own a condo at Claridge Court. PQ has been very difficult to deal with. They are so quick to charge us for bogus infractions like gate violations $200 which are reported by anyone (not a camera which should be installed to actually get proof of these violations) When I had a clog in the kitchen sink I hires Milani plumbing to unclog it and they said it was over 40 feet down. I requested a reimbursement of $286 because the clog was nowhere near our condo but PQ refused to pay without a reason. They think they can do whatever they want and not give reasons. They're just out for the almighty buck. read more

About a year ago we change property management companies to Pacific Quorum because our previous management company we very unreliable. Unfortunately I was not involved in the decision. As it turns out PQ is worse then the previous management company. Our property manager is Nima Saffari and that guy is absolutely useless. He almost never returns phone calls. He promises to fix something or take care of an issue and then doesn't. My FOB stopped working and it took almost 3 weeks for PQ to send me a new FOB. It's an absolute nightmare. read more

Our strata/building lost close to 100k because of the mismanagement of this company. Their professionals leave really often. We had (average) 3 different managers per year, even 5 different ones one. Every time a manager moves, you lose 2 months to teach them, they dont even share the paperwork between managers. The strata (volunteers) end up doing their job, transferring information, wasting their time over and over, and nothing gets done with them... We fired them and we are happier with the new company. read more

this is the most dishonest company i have dealt with. they have cancelled accounts containing a considerable amount of money and when asked as to where the money went no explanation was give. the money is still missing. they have still been collecting money that should have been posted to that account but has not been recorded and is also missing. their financial reporting is abysmal. i am waiting for joint financials since january 2020. they have little to no knowledge of our bylaws and continuously flaunt the strata property act. there is no accountability. you would be wise to do your due diligence before committing to this fraudulent firm. we have terminated their contract as allowed under the terms and conditions after one year. yet they have refused to release our accounts until we agree to pay them an additional 2 months fee. read more

Very dedicated and professional staff who care about their clients. The property managers are very knowledgeable and strive to provide exceptional service in all situations. read more

Have an excellent property manger right now through PQ (Adam). He is quick to respond with well-researched answers and has a strong base of strata knowledge. Our previous manger (Shayla) through them was very good also. When she went on leave I admit I was worried about the transition, but Adam has made it smooth. I am always impressed by a company that keeps competent and caring staff. read more

Over the past 8 years of having Pacific Quorum manage our building, we have gone through many different property managers. There is a high turnover rate and the good ones don't last very long. Out current manager doesn't respond to emails, and doesn't answer phone calls. Leaving a voicemail is useless as he doesn't call back. What is the point of even having a property manager?? They are, without a doubt, the worst property management company I have ever had to deal with. Avoid like the plague. read more

Pacific Quorum manages our residence at Victoria Hill (Parkside). They've recently taken over managing our property but their customer service is the worst I've ever experienced. Our current property manager for Parkside on Victoria Hill does not answer emails or phone calls for the most simplest requests, e.g., setting up payment for monthly fees, providing accurate account balance information, questions regarding building maintenance. I've dealt with many different property management companies in the past and Pacific Quorum (at least the person who is managing our current property) is not paying attention and is not serving their customers most basic needs/questions. Management needs to step in and help train or hire new property managers who know what customer service is all about. read more

I will not get into the sordid details, but simply put the worst PM Co. I've ever come across. This involves my investment properties, and issues that have been pending since January. Total disregard for client service, whether its senior or junior management. Probably hand in glove with my strata council, so can get away with just about anything. Tempted to get into the council to just boot them out. Compare them with my very efficient personal strata manager, and my blood boils even further. STAY AWAY AT ALL COSTS....Plenty of fish in the sea. read more

Pacific Quorum Manages my apartment building in Kitsilano. They are - without a doubt - the worst property management company I have ever dealt with. I am formally asking my Strata to fire them. They NEVER answer their phones, and NEVER return phone calls. As a courtesy, I wanted to the give the Director of Business, Joanna Alexander, feedback that her managers where AWOL, but SHE also did not return my call. So...essentially...there is no service. A lazy, incompetent company. read more

PQ started out a little rocky, but now we have Cyril Woon as our PM, and he is amazing! Very helpful with keeping us informed and on top of everything. Our property was a huge mess before he arrived, but now it's finally getting better. read more

Company made major error in lease causing us to have to move within days of moving in. PQ never answered calls or emails. PQ acknowledged it was there error and we'd owe nothing on lease. After we moved out they illegally took rent on aug 1st of 2200. It was a weekend and they were unavailable (except to show other properties) till tuesday. Told us tuesday they forgot to take our acct info out of system but it was done now and they'd refund money and it wouldn't happen again. A few days later on friday night they again took money illegally 1100 and 550 which don't even match the rent we were paying. Again its a weekend and they're unavailable. Yesterday they tell us they don't know what happened they'll look into it. PS yelp you really need to make a zero stars option... this company doesn't deserve one read more

Why can't this company keep their staff ??? We own a suite in a North Van strata. Pacific Quorum was hired as the new property management company in August 2014. After only eight months later we now have yet another new property manager. This is our 3rd since this company took over. If you're looking for continuity of service you won't get it here unless the continuity you seek is a lack of continuity. If your strata has experienced the same problem with this company then post your feedback here too. Update.... It is now December 2015 and it is 8 months after I posted the above review. Nothing had changed except the property manager - again !!!!! This will be manager number 5 in our first year with this company. Dear Santa, Please gift our building a new management company this Christmas. Another Update... It's the start of spring 2016 and we are springing forward. Our building has made arrangements to boot out Pacific Quorum. The nightmare that started barely a year ago is ending. Goodbye Pacific Quorum. We won't miss you. read more

After efforts to get in touch with a Pacific Quorum rep with little success, I was given the contact info of Galina Lee. Galina's prompt communication and dedication to the task at hand was extremely refreshing and very much appreciated! A fantastic experience dealing with Galina! read more

horrible company, i cant count how many managers we have had in the last 6 years, i lost count at 4 or 5. Last manager who just left was rude, abrasive, and in my opinion incompetent. She was quick to blame others for not doing their jobs, but if you held her to account for things that the strata asked her 3 or 4 times to do she got argumentative and went on the offense. I feel this company is so focused on sales in terms of growing, and little focus on providing the customer service they promise. read more