Took my Goldendoodle there a few weeks ago and can't say I'll be a returning customer.
I'll start with the good: my dog did look very handsome when I picked him up. Clean, blown out, well groomed. I am not saying he looked bad, because that certainly wouldn't be the truth. However, for the price I paid I was not a satisfied customer.
I am new to my area and was looking for a local business to support. I called "You Dirty Dog" on the advice of a coworker. He never had anything but great things to say. When I called and spoke with the person on the phone, I explained that I wanted a scissors cut all over. My doodle is way more golden than poodle and having him shaved would look silly. No problem, I was told. $59-$69 depending on matting. I thought this was great so I made an appointment. Upon dropping him off, I went over what I wanted again and I was told they cannot scissors the whole body. If I wanted a full haircut, all they could do was shave him leaving a max of an inch and a quarter. The standard groom was scissors around face, tail, paws, wings and thinning the underbelly. For $59-$69 (including teeth, nails, anal glands, ears). I agreed figured that should be good. I was told he wasn't matted anywhere she could tell and he would be ready in a few hours.
However, when I picked him up I'm don't think I received my money's worth. I was told by the girl working the desk that I owed $89. I was asked for payment PRIOR to seeing my dog. I figured maybe they did scissors him after all and paid, with a $15 tip for a total of $105. Like I said, he looked great, but here's were I feel we didn't get enough. His eyebrows, which were beginning to fall over his eyes before we took him are still the same length. His tail and wings also the same length. Beard or around the face was not cut from what My wife an I could tell. However, underbelly, paws, nails were great. Ears were cleaned, but hairs inside not plucked. Maybe I needed to specifically ask for that, so no biggy there. The groomer came out and told me that his paws were matted and she had to shave them in some places. I don't doubt they were, he's got long hair and it was his first cut since winter started so I had no doubts. However, I don't understand where the extra money I paid for came from. If I would've been charged on the higher end ($69) I would've been ok with it, but the extra $20? I'm not so sure. My wife also noticed a mysterious grey spot on his back, which lasted for about a week and I still don't know what it was. I've attached a picture.
Maybe I should've brought it up at the time, but I was just so confused. I basically paid $105 for a bath and brush, nails, ears, teeth, anal gland, underbelly cut and paw cut - from what I could tell. This can be done elsewhere for much cheaper. We did not pay that much for a full scissors cut and all other grooming services elsewhere (including tip). I cannot say we will be back.
For those who are thinking of going I urge you to fully understand what you're getting for your money. She was a nice lady and all the dogs looked great, but I'm not comfortable with her price point.
Still can't wrap my head around them not being able to do a scissors cut all over, but alas. read more