Paid Over $16,000 Across Two Engagements and Still Cannot Obtain Basic Service Records I initially retained XCape for managed IT services that included Remote Monitoring and Management (RMM), Endpoint Security, Help Desk support, and Virtual CTO services. Over the course of that engagement, I paid more than $6,000 for those services. According to XCape's own proposal, the engagement was supposed to include proactive monitoring, security management, technical support, infrastructure planning, and Virtual CTO services. Based on the services described, I expected documentation, reporting, recommendations, assessments, monitoring records, ticket histories, and related work product. I also repeatedly requested on-site assistance and never received an on-site technician. Despite those concerns, I continued to place trust in the company and later engaged XCape for a separate software-development project known as Project Harold, paying an additional $10,000 advance. When that project also failed, I began requesting the operational and security records relating to my systems and the services XCape represented it had been providing, including monitoring records, security records, inventories, assessments, recommendations, reports, access records, ticket histories, and related documentation. I also requested assistance identifying administrative access, credentials, repositories, monitoring systems, and other infrastructure to which XCape personnel had access. As of the date of this review, I have not received documentation sufficient to satisfy those requests. The relationship ultimately deteriorated further and resulted in litigation-hold notices, formal demands, complaints submitted to multiple consumer and regulatory agencies, and pending litigation. Technology projects can fail. My concern is different. After paying more than $16,000 across two separate engagements, I was left asking basic questions about what services had actually been performed, what records existed to support those services, and what documentation would be produced when requested. Prospective customers should insist on contemporaneous documentation, reports, recommendations, monitoring records, ticket histories, and clearly defined deliverables throughout the engagement rather than waiting until a dispute arises. Photos Included Photo 1: Support ticket requesting immediate security, access-control, preservation, and transition assistance relating to systems XCape managed. Photo 2: XCape Invoice #2416 reflecting charges paid for Remote Monitoring & Management (RMM), Endpoint Security, Help Desk Support, and Virtual CTO services. Photo 3: XCape's written proposal describing the RMM, Endpoint Security, Help Desk, and Virtual CTO services represented as being provided under the engagement. read more

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I couldn't even find this place. Tried both numbers listed here and both were disconnected. I am assuming they are out of business. Or at the very least very adverse to getting customers. read more

i am astonished by the speed, grace and brilliance of TJ ... he fixed odd aspects regarding the way my computer and phone were interacting (or not interacting) and contacts were syncing, (or not syncing) and generally cleaned up my computer world in ways that have changed my computer existence ... BRILLIANT MAN and GREAT SERVICE!!!!!!!!! read more

To Anyone in need of fast, efficient, brilliant minds, to solve any computer problem, you must call TJ & His Team at Xcape, Inc. I met TJ through people in the entertainment business who praised his excellent skill and people skills! Every single PICKY person, I have referred to TJ, to a person, called almost instantly to thank me. His solutions save me and my law firm thousands of dollars, on several occasions. Recently, we had a security breach in our office and within a few hours, our website and office was secure and "up and running". If it was anyone else, this would have taken weeks. Usually, TJ & his team, will work "off site" through sharing your computer on-line, to solve the problem right away and right "before your eyes". He has never wasted a second of my time or my money. I have been practicing law 25 years and believe he is the most cherished outside vendor with whom we have ever had the pleasure to do business. Truly the BEST of the BEST!!!!! Thank You. Karen Gold TRAUMA LAW CENTER, APLC. Beverly Hills, Ca 90210 read more

We had a great experience with this company. They came to our office, diagnosed our internet problem and then gave us clear instructions on what to tell our internet provider and even offered to deal with them for us. They also made sure that our computers and printers were working properly. They were very professional we will definitely be calling them for any future tech problems. read more