Xfinity is absolutely the worst Internet provider. It first started when bandit signs were put into our neighborhood, saying Xfinity was available. They came and installed all the equipment, only to be told by a manager that it was not available in our area. After approximately a week, they were able to run a line to our property. The rest of the problem was loss of Internet twice, and took several days to get it fixed. Thirdly when they came to bury the lines, they buried them approximately one inch below the surface of the ground. With a recent rainstorm, it washed over the top of it, exposing them. We have now called several times trying to get it reburied and appointments are made, but they never keep them. We still have exposed lines and at this point, I am ready to rip out, all the Xfinity equipment. Also, when they ran the lines, they had to do this twice because they hooked up a deadline. When they came and ran a second line that was active. My wife asked them to dispose of the fiber optic cable. The installer gathered up approximately 400 to 600 feet of fiber optic cable and then threw it into the back of my property, which I found days later. I spoke to the salesman that we were dealing with and told him about and he said it would be taken care of. It never got picked up and I ended up having to drag it out to the street and throw it in the drainage ditch. They have the worst communication, funny they're communication company, no follow up and they do not keep their promises. If you have other than Xfinity available in your area, I would use them first. As I'm writing this, my wife is dealing with Xfinity on the phone. She has had to explain the reason for the call three times now and has asked for a supervisor. She gets put on hold and then another employee picks up and asks what the problem is. They do not understand when you ask for a supervisor. I will be filing an FCC complaint along with the Better Business Bureau. read more

Crooked crooks. Charged me $90 on the bill when it should be $15 - $20. I turned in my equipment and the next month my bill is $90 for basic service What about my ACP discount ?!!. How the hell my bill is that much!!? read more

High prices, shabby service. As a recent customer you would expect better service. Na, high prices for minimum package mostly Spanish channels. Tech came and hooked up the basic service, ran new cable from box to house and did a great job for what we got. He said someone will be coming to bury the cable in a few days. Week went by and nothing. Called customer service and someone will be coming. They did, and believe this crew are contractors. They show up, walk straight into your property. Don't bother knocking and say who they are. Forget to leave your property the same way. Very disappointed. read more