i've been in the store over and hr/half got by someone else that was waiting over hr no customer service here no security here and also was told in order to buy one of the iPhone 17. You must get the bundle so don't come thinking gonna pay only taxes you must buy the bundle if not, you cannot buy they products. thats illegal i was told this by vicente. read more

Great service all around . Very calm and relaxed business that deal with crazy customers like me with ease ! love yall read more

Verizon - So happy to get treated like royalty at the best and happiest Verizon store out there . Thank you ! - Mobile Phones Near Me - Houston, Texas

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Great store, great service. I upgraded my phone with these guys and they were super helpful even helped transfer all my stuff from one phone to another. read more

I just spent about an hour at this store with Brandon. He said he was a pretty new employee, but I have never dealt with anyone more friendly and genuinely helpful when getting a new phone. He was personable, answered all of my questions and really seemed to care. I appreciate his kindness and will absolutely contact him for anything Verizon related in the future. Thank you, Brandon! read more

Nathan W. helped me setup a business account for my small business and got me a really good package deal. 10/10 Service!!

I came here thinking this was a Verizon store, it wasn't Verizon Verizon, this place is a business called Telecommunications, we came in to get an extra phone, IPad , and an Apple Watch, it was a promo with service you get the equipment free, so we already have 8 lines, but we let the person that took care of aware of all this, she seemed friendly, she started the process, we had a plan called do more, included many perks like Disney bundle , free Apple Music , international travel pass, hit spot up to 30 gigs. Unlimited services. For this we always do auto pay etc after taxes easy $440 great deal after I moved from AT&T , she mentioned if we changed plan to save us money it would only be $33 more per month plus tax , so we paid all the taxes and fees over $300, well not to make it to long my bill was $880, she never applied my taxes some how, she gave us a new plan and change all my phones, to a lesser plan for $10 more each line, so my regular bill was going to be $665 a month. She also had me get the IPad from another store, which was ok, but on that day she told me I wasn't getting the watch because I had ten lines now, but she did not tell us any of this the day we came in, I was also ok with that, it wasn't a huge deal, yes big deal you lied or kept it to the last minute, but even if I returned the equipment before 30 days , she rounded all my plans, we all travel outside of the country, now we have to get an extra travel pass for $10 extra every time, this was a very sour situation, she changed all plans, it was verbal I agreed, I have done it twice before at Verizon stores, and they have never done this to me, but I did call several times so she can explain what went wrong , or management for that matter, also left messages on her phone, and left messages at the stores for someone to call me, and fix this, this was on DECEMBER 2, 2023, and so far we are here January 22, 2024 with no call back. This is so bad and sad that Verizon allows this subcontractors to do this, I will finish all my terms with each line and depart to a different company Please be aware this people are not here for your best interest, they may work on commission, and they got me good. NATASHA is the person that helped me destroy a good plan to increase my bill over $200 a month. I have made arrangements and change some plans to lower my bill, a customer service person was very helpful, and tried her best to help with the issue. If I could this place would get a minus five, and as soon as we get more information , and see if management contacts me, I will update this review. read more

I have to give a shout-out to Landon. We went here to get a replacement phone and initially my friend didn't want to go here bc the store was outdated from what he last remembered. I'm glad we stopped in though. The store went through a Reno and is al updated now. Landon greeted and opens the door to welcome us in. He was very patient and chill to work with and helped us to get the best bag for our buck! Thanks Landon. read more

The gentleman who assisted me was kind and patient. We ran into a snag that ate up nearly a half hour. The gentleman stuck with me and helped me figure out which phone to get. I appreciate his time and patience on the matter. read more

I just left this store and there were 3 people working and I was the only customer. I bought my son a new iPhone 12 a few days earlier so I brought his iPhone eight back to ask a few questions concerning the account the guy work there was so dismissive of my questions that everything I ask he would say check your account I'll go ask another repair service not here that I finally got pissed off and left. We just spend $1200 on a new phone and a couple days later they won't even answer a few question. I try to avoid this place but because it's near the house it's convenient but I would never come here again, it's old and a little Middle Eastern guy is the worst customer service I may have experience in the last 10 years! The reason I give his description is because there's 3 guys in there, one black one white one Middle Eastern so if you experience him you know who I'm talking about. read more

Verizon - Worst Verizon store ever! - Mobile Phones Near Me - Houston, Texas

Verizon just lost a customer that's been with them from the beginning...literally! I bought the HUM device and was told I would get a $150 rebate on a prepaid card back in March...it's now Mid June! No card. I called Verizon and they had no record of it and said it was a promotion just with that store and it's not a Corp store. So I go to the store and they act like they don't know what I'm talking about!!! Then they say well you canceled a phone line that was connected to the rebate. The salesman in March told me the rebate was if I bought the HUM. The rebate had nothing to do with the phone and was a totally separate offer. They LIED and ripped me off!!! As said I've been with them from the very beginning but as my contract it up I'm moving on! Hello AT&T! Or whom ever I choose. read more

Date of Visit: Friday, 10/19/2018 Olusola Oyebamiji (also known as Double O) was very helpful in signing us up for our new phone plan. With one transferring from another Verizon plan, and myself moving over from AT&T, my boyfriend and I were very pleased with the service provided. Mr. Oyebamiji was great in helping us do this quick transition. He was very patient, explained everything in detail, and answered any questions we had. We definitely recommend setting an appointment with Double O, if you are looking to visit this location. read more

This Verizon location should be the model store for all stores, great customer service, I forgot the man that helped me out. He was amazing I called prior to showing up to get AirPods once I arrived he already had pulled them and had them waiting for me as soon as I walked ! In and out within minutes. I visited 3 other locations trying to get these AirPods and none of the stores were able to help me and told me to call 611 instead. This man needs to be your trainer for all locations and get them up to speed like this location! read more

Karen Valbuena is very helpful. She worked hard to find out and help us upgrade a new phone that lost its working paper on the phone box when shipping. It is highly recommended to meet her when you need to do anything on your phone read more

When I came to get a print out of my bill in December after switching to ATT in November, the representative told me I'd be back.... fast forward to March and I despise AT&T to the fullest and cannot wait to drop them-especially after being that VZ has an unlimited data plan. Now you might have heard about the $45 plans...really that doenst exist! When you add in the access fee which is $20, you're looking at $65 a line. Mind you I only have one line but it seems to be cheaper it have more than one when you see the commercials. That's not true either...plus my 25% discount for being a state of TX employee doesn't apply to these new unlimited data plans. One line by itself would cost me 100 bucks right off the top...add in the coat of a phone, insurance, taxes...I really don't know if the cost to switch is cost effective effective in actuality, but I appreciated the representative running the numbers and giving me paperwork to peruse over before I switched. It's getting to the point that a cell phone bill cost more than groceries. Yeesh! I believe I Wil check out TMobile before I make my switch, but definetly leaving AT&T. read more

Went to this store intending to pay a lot of money. Worked with Lamar Alexander and Ronnie. These guys know what they are doing. And will find you some some deals. If you having any problems with your phone stop in and see them. If you not a Verizon customer then it's a real great idea. They have an awesome new line deals. You wont regret the switch to a new carrier read more

The people at this store are scam artist please do not come here. I went to buy a new phone and a Apple Watch and I was told my monthly bills would be a set price, I left happy. When the bill came in I was amazed at how much it was, it was almost $600 more than what I was told. Please do not go to this store these people are scam artist and don't know what they're talking about. I talked to Verizon about the situation and they told me they couldn't do anything about it because the store was a third party vendor. PLEASE DO NOT GO TO THIS STORE read more

If I wrote this review about their worker Charlotte it would be 5 out of 5 stars. Amazing Employee, great customer service and extremely friendly and personable. BUT, I purchased a new phone for my upgrade and did the 2 weeks where i could try out my new phone and then bring it back an exchange it if I ended up not liking it. Brought my Samsung back to switch for an iphone 6 and worked with Rocio. WORST CUSTOMER SERVICE EVER. I walked in and was the only one in the store she started my exchange process and then told me that I should never have been allowed to do this in the first place, BUT she would take care of it. HA. Not only did she not take care of it, she was completely rude doing it. She hassled me about not being able to get into my account and then started helping other customers while i was sitting right there. So what should have been a 15 minute process turned into an hour long trip. She continued to leave me sitting in the corner with my exchange half done as she fully helped 3 OTHER customers. When she finally came back and switched my phone i asked her to switch my contacts over from the other phone. Her reply "You have an iphone, it syncs with icloud...." Really? does it? Awesome. I had no idea after having an iphone for 3 years that it works like that. Funny thing I had brand new work contacts from the day before and cant transfer them from a samsung. So how about just doing your job? She couldnt be bothered with me and again left me to help another customer. So i sat there setting up my iphone myself. I also bought a new otterbox and screeen protector. She was clearly not going to put them on or assemble my phone in any way shape or form. So she comes back over after helping yet another customer and throws everything away. My old receipt, my otterbox case (with the warranty), and the glass cleaner. Thanks... Appreciate it. She then pretty much tossed me my receipt and was done with me and went on to help other customers AGAIN. At that point I left pissed off and with a half programmed phone. 2 Hours later i receive a text from her personal phone, saying I have until 5pm to get back to the store to give her the passcode to my samsung because she cant wipe my phone without it or my account will be charged for both phones. Well bitch maybe if you did your job in the first place I wouldnt have to go out of my way to save your stupid ass from making a mistake. Also dont threaten me with charging my account double for your stupid mistake. I will absolutely never go back there. read more

Poor service. Unable to replace the jetpack that blew up, but I have to keep paying for the service.

Mr. Olusola was awesome! He was very attentive and made sure we got a great deal, superb and quality customer service!

Check the fine print and don't believe the sales people. Ask for help testing a jet pack. Returned it for restock fee - thought I bought 4 gb to test since I returned in 5 days their plan was voided and overages on dat incurred. Hidden activation fees - basic bait and switch. read more

Bad customer service, came in and the manager made the trouble , didn't let me upgrade to get the phone after my name already added to the account read more

Den of thieves at this store! Francis Nganga charged me for a device I didn't receive when I upgraded to an IPhone 7, he lied and told me my monthly bill would "decrease" if I took advantage of his "Managers Special" and purchased the "HUM" device. Tried to take the HUM back several times within the 14 day time period, all other sales people said they wouldn't accept return unless Nganga was in the store. Contacted corporate Verizon. They "couldn't help" because they said this was a Verizon Franchise store. Was referred to Verizon Cellular Sales Manager Charles Thigpen who has not contacted me or responded to requests for assistance! DO NOT BUY ANYTHING AT A VERIZON CELLULAR STORE! VERIZON will not support you! read more

I really appreciated the help I received today . Tyran was very good at explaining everything and he helped me understand what I was getting into . Service was great. read more

Poor customer service.... More interested in making small talk with people than actually doing their job. Waited an hour for a 5 min fix...Won't come back to this store for service. read more

Stopped in to inquire about an upgrade for my iPhone 6 Plus. Not very helpful.

I was assisted by Tyran, who was extremely helpful in assisting me with carrying out my upgrade. He was well informed in the product that he sold me, and promptly answered the few questions I had. read more

Very happy with the staff, mr. Tyran is very helpful. He helped us with all of our questions and took his time with us.

Came in to upgrade my phone and the device we received was excellent. Mr. Tyran Cosey was very professional and explained everything we needed to know in detail. He also helped us figure out what was wrong with our tablet without charging us. read more