Dealing with Xfinity/ Comcast must be the single most aggravating experience I have had with any company ever but what has prompted me to write this review now is their predatory penalty policy for discontinuing services. I will be moving to another state and therefore had to cancel my Comcast services for my business and for that alone I am being charged $ 1300.- which is a 75% discount of what they would "normally" charge for early discontinuation of services. For my personal account the penalty is another $ 250.- for internet and cable services. In trying to deal with customer services over account issues I have encountered the most egregious incompetence, from being unable to spell my name or address correctly multiple times to not being able to fix service interruptions, or not being able to put in place proper online account access because in order to provide me with a password there was no other mechanism in place than to call me on a landline which I no longer have at home. I will absolutely make sure that I will never have to deal with this company again for any kind of services and I really do hope that with the rise of other internet service providers, direct TV, etc they will slowly go out of business. read more

Tried hard to get local customer service today to troubleshoot a cable issue, and I wanted a tech to stop over if we couldn't resolve on the phone. All I kept getting was a call center in another country. Comcast, don't you realize yet that we want personal customer service, not someone who barely speaks our language, and has no autonomy to help us out? Currently seeking other providers. read more

This company is a joke I'm trying to cancel an appointment they don't answer their phone they don't help you because of this coronavirus shit that's going on so now you can have your technician come to my house for Notten and waste his time because I tried four times to contact you by phone and by the app you guys are unbelievable and when I had a issue with my cable the other day they were not help me until I paid my balance they said let them say not because they record everything that they do so go back on your recordings and check it out for yourself. Here we are two hours since I made this review still cannot get in touch with these people on the phone or on their website the website literally clicks off one of the worst companies I ever seen of the entire time that I've been on this planet they want their money and make it easy to get their money but they don't want you to have your TV I went without a month and a half without any TV and they still charge me and when I try to tell them that they told me they cannot help me that's who I paid the bill because why should I pay a bill when I'm market and my product and now they're going to send this poor guy out here to drop off a cable box when he could be helping somebody that truly needs the cable put on I have a broken wire I figured it out on my own without any help from these people so I am trying to do the right thing and let them know to cancel my appointment so this poor driver a won't waste his time and B can we help with somebody that truly needs it. read more

SHAME ON YOU COMCAST! I have trying for a month to get them to fix a downed cable in the street in front of our house, ever since the Halloween snowstorm The cable is a road hazard and public nuisance. For an entire month they have repeatedly promised to fix it "withn 24-48 hours" and they never do anything. I would never subscribe to their service if that is how they treat the public. read more

Is there any negative rating website where i can actually give -infinty to Xfinity !!! The worst online and phone service and worst deals. I have a Premium Internet connection(20 Mbps) + basic cable and i am paying 72$ per month. I saw an online offer that was names "Blast Plus" for 59.99$ that has 50 Mbps internet (29.99 $)+ Digital Economy TV(29.99$) channel and i selected that offer and tried to updrage my conencton. Then a chat live representative said this is not available in your area and said the same offer will cost you 89.99$ per month. When i asked if i can only upgrade my Internet, the representative said that is the only offer avaialble in your area. So, what it means i s New England customers should just take what they say. Hardly any offers here. My friends have FIOS connection and they have way better deals. Comcast really S***KS in new England area. They are just behinf the money. Offering higher packages when they know what the calling customers need is. The only reason i had to take comcast is because my community offers only comcast cable + internet. I would say anyone in New England area...don't even think about taking a comcast connection. The customer support just wanna send you with higher package deals...They don't even listen to what you want and how much you want to spend.....i asked for just higher internet speed and they started talking about their 139$ per month Triple play deals...... Run away, Run far! read more

I just want to point out that this company charges a fee to rent out routers that absolutely do not work, nor are meant to. On top of that, the price they charge for service is only increasing each year. When you first move into an apartment in Boston (especially if you're a college student and movie in in August/September) there will be people selling internet and TV plans on almost every corner. They give you the impression (at least the Comcast representative did) that the rate they will charge you will stay the same for at least a year, like a contract. What they don't tell you is that your monthly price can and will (ours did) increase before 6 months had passed. Upload and download speeds are slow at the best of times, and nonexistent at least a few hours of each day. My Xbox 360 refuses to connect to the wifi, and even my iPhone 5 was unable to recognize the network until I toyed around with the settings (I'm by no means an Internet expert but I do know how to open ports and assign IP addresses). I'm not even going to start any sort of customer service process, I don't trust the company to fix my problems. I'm just going to switch (god help me, given the other options available in Boston). read more

Horrid. Worst internet, worst DVR, worst On Demand, no alternative. Have to pay for everything and then some. Wireless internet? That's an upgrade. Internet speeds that are about 1/4 the speed of Verizon? That's an upgrade. Please FIOS! Come to Weymouth!!! read more

Dreadful, Dreadful, Dreadful. Incompetence is a kind word and implies they attempt to service you but fall short. They are not incompetent; they are deceitful. Different people regurgitate different excuses as to why your bill is wrong, service disrupted, etc. The misinformation they dole out on a regular basis is astounding. I won't begin to detail the problems I had when I placed a simple call to *add additional services*. OK, maybe there was a high level of incompetence to go along with the deceit. Why is this not criminal? What will it take for this monopoly to be broken and for fair competition to exist? I was on hold with Comcast as I typed this. I finally got through. When I kindly asked "Netty" for a supervisor, I was put on hold and then--shockingly--disconnected. Incompetence? No. Deceit? Yes. read more

I recently signed up for Comcast and they gave me a date of installation for Monday. I couldn't take work off so we had a friend come by and when we called to let Comcast know they told us that someone on their end "accidentally" cancelled our reservation. The earliest they could come was the next day. So again we had to find someone to come and watch our house so Comcast could come and set-up. The funny thing is that when we called to sign up (we spoke with David) we were getting pushed HARD to buy the new security package. When i told him no I got extreme attitude and I really honestly believe that he was so mad that I didn't buy the security feature that he cancelled the whole thing on us. As much as I love the product Comcast customer service is horrendous. read more

Xfinity/Comcast has to be the worst service provider possible. I hate that they're pretty much a monopoly. Moving to Boston, I decided to chat with a rep online to make a decision about the internet speed I wanted, and to find out how to get it set up in my new apartment. The chat person told me I'd pay $8 a month to rent the modem and quoted me package prices. He told me I could get internet for $39.99/month, without internet. He also told me that I could just drop by a comcast store in Boston to get my modem, instead of paying for shipping the modem to my apartment. I specifically asked him if a store I found stocked the modem I needed, and he said "of course." So, I get off the chat and call the local store to make sure they have a modem in the store for me to pick up after work. Lo and behold, no comcast store stocks modems anywhere anymore. After clearing this all up, I ask about the $39.99 internet, and the woman tells me she's never heard of that deal. The cheapest internet option they have is $59.99 for BOTH internet (Blast) and cable (Digital Economy). She tells me I'll be getting over 100 channels with super speed internet. I tell her I only need internet, and she tells me that I can either pay $79.99 for just internet, or $59.99 for internet and cable. That's the dumbest thing I've ever heard - here, you can either buy a car for $10,000 or you can buy a car AND a bike for $6,000. Tell me, how crappy must the bike be? Well folks, pretty crappy. I get 40 channels, not the original 100 channels quoted. My boyfriend and I set up the cable to find that the most exhilarating thing is CSPAN! We don't get any normal or helpful channels, except HBO, which I'm not even interested in. We literally haven't watched anything on the cable channels since we moved in. The internet is average speed, not anything special. Moving from Indiana, I'd have paid $29.99 for the same speed of internet. But, living in Boston, I understand that costs are higher - but, since no one watches the cable, I decided to call in to comcast to figure out how I can get a better price on just internet and nix the cable. Plus, I get the bill and see that now, I have an additional $11.50 in fees ($10 for set up and $1.50 for broadcast fee). Even though I specifically asked what else I'd be charged for outside of the $8 for the modem and $59.99 for the internet, I was never told of this additional $11.50. That's an additional 17% over the original quote of the services. So I called Comcast today. What a hoot. I speak to someone outside the US and explain that I don't want the cable or the extra charges I was never told about. The woman explains there is no way for me to pay any less for the internet I have - I actually have to pay $20 MORE per month to NOT HAVE the cable. How backwards is that? Plus, they're not willing to do anything about the extra fees, explaining that I wasn't quoted the 4% tax, but I'm not complaining about that. All in all, I've been told and quoted many different things, none of which have been satisfactory. The cable service is atrocious - 38 local channels with nothing on them, CSPAN, and HBO - none of which I watch, but getting rid of cable isn't an option. There is no cheaper internet option than what I'm paying now. I'm stuck with an $80 cable bill because Comcast has a monopoly and can make people pay exorbitant prices for less-than-standard products/services. Too bad there is no one else to easily switch to in Boston - I'm stuck with Comcast, no matter how poorly they treat their customers. read more

Worst customer service EVER. I spent four hours on the phone with six people on two continents over the course of three days, trying to fix a problem that it turned out THEY caused. I then spent another hour with three more people trying to get the $110 worth of fees they'd landed me with (for the problem they caused) removed from my bill. The reps, or laughably named "account executives," are worse than useless. The first two I spoke with had no suggestions at all besides "unplug it and then plug it back in." With the first, I could hear other people coaching him from the background. The third flat-out lied to me to get me off the phone. I didn't get the same answers from any two reps, and as it turned out, none of the answers they gave me were right anyway. If Comcast is allowed to merge with Time-Warner, it will be a kick in the face to every customer in the country. As far as I can tell, the only reason most people are signed on with Comcast is because there is no other option. It's certainly the case with me - I'd leave in a heartbeat if there was any other service provider in my area. read more

I have been a loyal customer for over 15 years. But can't get a person to answer the phone at comcast. Waited 15 minutes and the person who answered said I was routed to the wrong area. I told him I was on hold for 15 minutes. He said sorry and put me on hold again. Don't choice Comcast. Customer Service is not a strong point any more. System is horrible. Now someone answers and says I can't talk and puts me on hold for 20 minutes. Really. read more

WHY ON GODS GREEN EARTH DOES XIFINITY SUCK SO BADLY. cables been out for over 4 hours... customer service line busy AND they hang up on you if you even get past the "trying to connect your call" when you pay over $200 a month for this cable box that supposed to be great ( X1) and its an absolute rip off???? yea i think not xfinity. If i ever get ahold of anyone i will be canceling my service!!!!!!!! read more

If I could give them zero stars, I would. Why did I not listen to that little voice in my head telling me NOT to upgrade with Comcast. They have the absolute worst customer service, and obviously not enough to handle issues. After almost an hour I have moved up to 447 in the online chat customer service. Going to check my contract; if I can get out of it I will. Time for all of us to do that; if you just stick with them they will never get any better. read more

Just tried to cancel my cable and home phone services but keep my internet- I got the old run around and one apparently sad and uninformed comcast rep named Harold, if thats his real name- he first said he didnt think that having internet only was available in my area..What??? what the hell does that mean? He was absolutley pathetically useless- So now i have to go to the local office and bring back all of my boxes and hopefully work it out with them- Comcast needs to be broken up by the government- they are too big and are a monopoly at this point- Comcast- - I would rather deal with the mob- at least they had some morals compared to these zipper heads read more

Comcast is paying off the Mayer's of Beverly to keep Verizon out and it sucks i think the people of Beverly should get a vote in this matter. i think we need a protest in front of city hall and ask them whose paying taxes. read more

Worst customer service ever. And I mean ever. Spoke to 5-6 people including supervisors and a technical person who supposedly handles "escalated" tickets (problems that are still unresolved and quicker appointment is required) and NO ONE gives you the same information. I swear they just make up their lines as they go to get you off the phone. When I booked the appointment to upgrade to X1 I asked "I'll have service intact when you leave right?" (Because I already had service in place that was working fine - this was just an upgrade-and because every time we've ever made the most MINOR of changes it causes issues throughout our home! So i asked this in advance even tho it did NO good whatsoever.) The service rep on the phone assured me we would. The first thing I say to the tech when he walks in our door is "do whatever you need to do but you have to make sure I have service when you leave". His response "no problem ma'am." 2+ hours later he tells me he has everything in place but wiring is needed that he's not qualified to do and how about an appointment 7 days from now!!! And in the meantime we have no cable/no TV/no DVR, etc.... Are you kidding me????? When I tell him that's not acceptable he stands in my kitchen right in front of me and calls to get an earlier appt and tells me "Friday 8-10am" which was two days away. I reluctantly agree (because I have no other choice) and stay home all morning from work on Friday and of course no call and no technician. He actually booked that 7 day out appt for me and wasn't truthful!!! I call everyday to supposedly "escalate" the ticket but that's all bogus and every service rep including a supervisor all promise a service call within 24 hours that NEVER happens. Did I mention it took out my phone service too???? The Tech didn't bother to tell me that was not functioning. I had to figure it out on my own. 2 days later! But guess what?? They sure are charging us all these days while we have only 1/3 of our service working. Comcast had been bad for years in our community, they are still bad, they don't care because they have a monopoly, and their service and scheduling and lack of communication is the worst of any service provider I've ever dealt with in the 25 years of being a homeowner. I'll never ever put them on my service referral list for my business again to new clients. I could go on and on about the other problems as well but frankly don't even want to bother. Use them at your own risk. read more

They absolutley do not care about existing customers. There customer service is terrible and they are over priced after they reel you in with there deals. It takes canceling your service for them to listen. Once you switch to another provider they hound and harrass you to come back even though you tell them your switching because there prices are outrages. read more

This is by far the worst Isp I've ever used...I'm not even going to give it a rating...It doesn't deserve one ...I haven't got even 1/2 hours worth of continuous internet out of it (I'm not exaggerating) without frican trouble with the connection or the streaming(I'm the only one who is STEAMING!) it ridiculous...I'll NEVER USE IT AGAIN when the month I purchased runs out...I'll find another conglomerate corporation to screw me over so I can get a little time on the "Tree of Knowledge of good and Evil"!! Nuff Said Brilliant53 read more

This company is the absolute worst! They are the only service provider available in my apartment building so we have to use them but if I had a choice I would never! I at this point have spoken to about 7 different people at the company and my bill has still not been corrected. I am so sick of them telling me something on the phone and then I get a completely different package/plan rate than what I said I wanted. If you can use someone else please run far away from Comcast! read more

I just created this Yelp account solely so that I can warn people to stay away from this service. I have never dealt with a more unprofessional organization of people in my entire life. From start to finish, setting up a comcast account has been a NIGHTMARE, with continuous "wrong charges" for hundreds of dollars, having to reactive the account and losing our service multiple times, to dealing with customer service people who seem to have no answers. This is literally the world's WORST service provider, and if they didn't have a monopoly over the area I live I would go with anyone else. DO NOT GET COMCAST read more

Xfinity is without a doubt the WORST company I have ever had the displeasure of trying to work with my entire life. I've never seen so many incompetent workers. Do they even bother with training? I started trying to get Xfinity double play on 8/2/2020, but the system had my address wrong, and kept trying to say some guy had an account at that address, I actually knew the guy and he had service at a completely different address, so long story short, 1.5 months and 7 tickets later they finally get the address right. They set up the installation on 9/26/2020, yes you see almost 2 months after starting. The technician comes, runs the line, and then realized he has the wrong cable boxes for my area, and so only installs the internet. Another technician comes on 9/29/2020 (an hour after the 2 hr window), and brings the 2 boxes but only 1 remote. Finally we have both TV and internet, but the fun doesn't stop there. They put in an order for the second remote (which never comes) an on 10/6/2020 suddenly the cable boxes stop working. Call them after going through all the automated hoops I get a technical support person who says my TV was deactivated because the ticket from the installation was never closed, so after a week it automatically closed and decactivated services, but sales is closed for the day so call tomorrow. Here it is, tomorrow, 10/7/2020, already been on the phone 2.5 hrs with them, transferred 5 times and still no one has been able fix it, and one department disconnected me when they answered, didn't call back, and now on the phone again for another 30 minutes with no solution. NO ONE KNOWS WHAT TO DO. Come get your boxes I'll go DISH read more

Since Xfinity does not like the truth to be told, they have attempted to delete my posts on their facebook page. Therefore, I am putting them in here. 2 posts, first from 2/24 and then 2/25 2/24 What rotten customer service. I have not had High definition service for over three months due to a totally incompetent set of customer service individuals based in the Philippines. Just yesterday a woman called Jane assured me that a technician would be at my residence today between 3-5 pm Eastern Time. At 4.30 pm I called Xfinity again because no one had arrived and spoke with a woman called Mina and she told me that this appointment was never made and the next available appointment was Sunday Feb 26th and I would have to wait all day for the technician to show up! Are you people totally crazy? After insisting that I be transferred to a supervisor in the USA, I reached a gentleman called Chris in Virginia who was very hard to understand and I had to ask for a supervisor because I wanted a technician to come in asap. Chris also claimed that someone canceled my appointment which was scheduled today, which was totally opposite of what Mina had told me previously. After putting me on hold for a while, Chris comes back to say that he needed to connect me with a different department to facilitate a credit for the lack of service. Again I asked him why I wasn't connected to a supervisor, and he started telling me that his supervisor could not facilitate a credit. I again asked for a supervisor, and I was again put on hold for a while before Ashley, a team leader came on line, and offered a glib apology and seemed to be totally unconcerned and offered my an appointment tomorrow between 3-5pm. The whole system seems so strange: Ashley found this appointment whereas Chris told me that they did not have any appointments till sometime next week. I am not holding my breath for anything to be right with comcast- shame is that they hold such a monopoly in our area and feel that they can be as unprofessional as this because there isn't another legit provider. SHAME, COMCAST, XFINITY, or whatever new name you may choose to rebrand yourselves for the umpteenth time! 2/25. Called again to confirm and again spoke with someone in the Philippines so insisted that I speak with someone in the USA. This time I spoke to Melissa, from Malden MA who turned out to be equally bad or perhaps worse than the previous people. This time, however, Melissa could miraculously connect with the dispatch team to confirm that the appointment was on schedule! (again contrary to what other people including the supervisor Ashley from Virginia told me yesterday). After a long wait, Melissa confirmed that the technician would be coming over, but again, I needed to reiterate that so far only one box had been shipped so far, and I needed a second. After that rigmarole was over, Melissa told me that all she could refund me was $20 for the fact that the technician did not show up yesterday and said that there was nothing else in the record that I had not been getting services such as high definition channels for a few months! Now I am speaking with Nancy Perez, a team leader, who started on a trip explaining her tenure of sixteen years and that Melissa was a seasoned customer solutions. Nancy turned out to be a super salesperson/ drama personality who started saying at the very top of her voice that all this time, Xfinity has been sending only an installation agent and not a trouble-shooting technician. Her view was that, to this point, Xfinity has not understood the problem, and she will solve all of this!!!! I guess Xfinity should fire everyone else and have Nancy be the point person for everything Xfinity/ Comcast, Don't you dare to delete these messages again! read more

This place is terrible, the customer service is a joke. I would not recommend that any one open an account an here particularly at this location. The staff at their customer service locations are creepy and unprofessional and make you vulnerable to identity theft and fraud as well as being assaulted. 1.] The staff state your personal information out loud and ask for it repeatedly. [Even after you have provided it to them] 2.] The staff may crumble your receipts in anger,even though you asked for them. 3.] The services are over priced and fee increases occur almost every billing cycle.[FYI you need to accept an annual contract in order to receive bundled service. Be very careful giving out any information to staff as you could easily become a victim of identity theft or may even be assault.I would not advise going to any of their buildings alone unless you want poor customer service and like being mistreated. read more

Seriously, The comcast box that I have keeps blinking out and it's been replaced 2 times already!! I called comcast and once again I need to have it "switched out. I am getting kinda tired of losing all my saved shows and programing! I think I'm gonna go to verizon! read more

If I could give them ZERO STARS I would! I have had the worst experience dealing with customer relations just trying to set up my services! I have spent over two hours on the phone, had to play middle man between Comcast and it's sub contractors who install, and have gotten nowhere! Three weeks and over 2 hours spent on the phome, I still don't have service... Seriously? How hard is it to get an internet hook up! Every time I call I get a different story. Several times I have called and they have no record of my account/ address etc. I have had to start from scratch selecting a plan several times! It's an unprofessional ignorant disaster- and now I have Verizon. read more

I find myself in the middle of Comcast customer service hell. Beware of this company and the customer guarantee it so readily flaunts. I was a phone, Internet, and cable TV customer for over two years and decided to alter my service to a less expensive package that included phone, basic cable, and faster Internet service. They sent me a new modem to install and instructed me to return the old one. I did as I was told and discovered a few weeks later - upon returning from a business trip - that my phone was no longer working. It turns out after numerous assurances that they cannot correct the problem as they sent my phone number - which I use for work and private purposes - to an inactive limbo. After several assurances that they had retrieved it and that it would be installed, it turns out I was being misled all along. Over four days I've spoken to six customer service representatives and was given the assurance by the first five that they were correcting Comcast's error. In the process, though, I was blamed for installing the new modem (how could I know? - I did what they told me to do), I was lied to about orders being placed and was even told that a technician came to the house when none did (I know, because I took the morning off of work to wait for the technician and was talking to customer service for 90 minutes of that time.) Customer service representatives contradicted each other throughout and none seemed to have proper notifications in the Comcast system about my situation. This is after I've been a loyal customer for over two years and spent upwards of $3,500 on Comcast's services. At the end of the day I am forced to transfer all of my services to another company, simply because no one at Comcast was prepared to offer solutions. Do not be duped by their promises of excellent customer service or of a guarantee to their customers. Beware of Comcast. read more

The worst possible service anyone can provide.. I am calling them everyday wasting my phone mins.. They provide an appointment to the technician after wasting my 30 mins. When the technician arrives he just does something for few mins and say tht the issue is fixed which repeats within hal hour.. Number of times the technician have come to our house -9times. No of days the internet actually worked without disconnecting for half an hour : 2-3 days. Number of phone calls made to comcast: approx 20. I want to terminate thier contract but stuck with it for 4 more months.. WORST SERVICE.. STAY AWAY read more

Been trying to cancel XFinity Signature Support since June 2012. It is now March 2013. I call every month or two. Seriously. They will not cancel or refund. I continue to be charged $20 a month. Haven't used the service since Dec 2011. I can not wipe this task ("cancel xfinity signature support") off of my To Do list. Don't take this service just because you use Comcast. They will never let you cancel (I am not the only person this is happening to)!! read more

I called to get the service, they scheduled an appointment to install the service. I called to reschedule (they didn't bother to call) and 10 minutes before they were supposed to come for this new appointment, the Technical installation guy calls me to let me know he couldn't hook me up because my building didn't have Comcast!!! But this didn't seem to be a problem when I called 10 days ago and were eager to charge me in the very moment. They didn't even look up if they could hook me up or not! All they wanted was my money! Disgusting! I asked for a refund, and they said they were going to send me a check in 30 days. So they took my money and are going to return it after 40 days from the initial payment! These guys are smarter than Maddoff! Avoid giving them money if you can! read more

The ABSOLUTE worst. We have only had the service for 6 weeks and have had to call 10+ times about an issue they still have failed to resolve. Each phone call has lasted 20-60 minutes and has been PAINFUL to say the least. None of the customer service reps are empowered to fix anything, and they are reluctant to pass anything on to their supervisors which requires spending 20+ minutes RE-EXPLAINING the issue, only for them to realize they are unable to do anything. I have never been this frustrated with a company. If there were ANY other options where I live, I would switch in a heartbeat. I will NEVER use comcast in the future if I have an option. I cannot more highly DE-RECOMMEND this company. read more

This is specifically about the customer service. I am moving. I was hoping to keep my dvr recordings and my email address. But apparently Comcast service in different towns is incompatible? I was pleased to find an online form to transfer service. Turns out all that does is put you in line for a phone call. Better than being on hold, maybe, if you don't mind the call coming any time "within 24 hours." So I talk to the first support caller, who is in a noisy room with several other people talking. She transfers me to someone specific "for my location." Why wasn't I connected to them in the first place? The new guy wants all my information again, including SSN, so he can look up the same things #1 told me, which is that I can't keep my account. He agrees to schedule a disconnect.of my current service and sign me up as a new customer. I go off to look up new-customer deals until I get called by a third comcast rep. #3 has no record of my conversations with reps 1 and 2. She is also explicitly "in Sales and Moving" not customer service, and so cannot answer any of my questions. Finally, I try the online chat support. It freezes twice. Comcast, you just lost over $100/month from me. read more

Where to begin!! We re-activated our cable this past weekend and have had so many issues with comcast in less than a week. First, when re-activationg our cable we were told we had to pay a back balance of $400, which we were prepared to do. A few minutes later I was informed by the rep that she charged my card $4,000 instead of $400 and was going to put me on hold while she "would try" to reverse the transaction. After fifteen minutes of being on hold I was told the charge was reversed and everything was all set, our internet, 2 cable boxes, and new number for our house phone were ready to go. We were so excited after months of not having cable! JUST KIDDING. Things were NOT all set. The next day we had to call because the box upstairs was not activated, we also had to try to activate the internet ourselves online. But the kicker was the phone. We were given a new number during the reactivation process, however when we called this new landline from our cell phones an older gentleman answered our call... clearly the wrong number right? Nope this was the number assigned to us. We then recieved calls from the man's daughter apologizing saying her father was in a nursing home and she was just trying to reach him, this was his number and she didn't know why the calls were being routed to our phone, and neither did we. I proceeded to call comcast. I explained my situation to the rep on the phone and was put on hold for about twenty minutes. She then came back on the phone and told me "Sorry that your calls are not going through to your friend" (???? ummmm ok????) and she would create a ticket for my issue. I asked her name and she would not give it to me and was very rude. The next morning a rep named Sheila called my cell while I was at work and stated she tried to call the landline number on our account and asked for the account holder and it was the wrong number... UM DUH??? How many times do I have to explain this to comcast? So I called back on my lunch break. I spoke to a rep who kept me on hold for about and hour just to finally come back on the phone and tell me they assigned me a number that was already in use. THANKS FOR THE INFO!!!! Very aggravating that I explained my story to two reps and no one could simply listen to my story when I clearly stated there are two phones out there with two numbers. Finally we were assigned a new number. The next morning Sheila called me THREE TIMES at 8AM!!!! And once on our NEW landline number so clearly she must have seen our account had been fixed if she was now calling the correct number!!!! On the third call to my cell I answered and told her the problem was fixed and to please stop calling so early in the morning. So the moral of this longwinded review is if you don't currently have a contract with comcast, don't get one. The customer service is not incredible rude, it just seems as if the reps don't care whether your issue is fixed or not and have no interest in listening to you. Very disappointed with this whole ordeal and as soon as our contract is up we will be switching to a different provider. read more

I'd give negative 5 stars if I could. This company is terrible, they lie and will cheat you out of as much money as they possibly can while not providing the full service you are OVERpaying for. Small example is the fact that this company refuses to allow HBO go to its paying customers. Other local cable companies will allow it but not Comcast. Also, if you are desperate enough to go through with Comcast, keep a very watchful eye on your bill. They tend to sneak extra services on there and blame you for the charges if you arent quick to catch on. If you can, go through RCN. read more

Moving with your Comcast services. Mission: Impossible. We moved to a new place last Friday (Jan 30). After 5 days, 3 never-ending phone calls to customer service for more than 3 hours in total, and 10 different people, internet is not working in our place. I do not know why, and looks like neither Comcast does. We were told that our service were cancelled instead of transferred, just to be told by the next operator that the transfer were perfect but someone forgot to link our modem to the new address. But then the problem became the modem was still linked to the old address, and then none of these were real problems to prevent us from having service... So far, Comcast staff is nice and polite people, but we only got problems that come and go, with no solutions. The last version of "our" unsurmountable problem is that we have moved from Brookline, MA to Brookline, MA (yes, same city, it is not a mistake) BUT the ZIP code changed. It is really a big problem they can not deal with so what we, the clients, have to do is go physically to a Comcast shop (one more hour of our time to commute in the T under the current winter bostonian weather) just to give the 12 digits of my modem's MAC to the guy on the counter and then go home and wait (again) to a tech come to check IF everything is OK (high chance it will be at our expenses). One of the largest telecom companies in the US?, but we really don't understand why moving your service is such this nightmare. read more

Comcast is probably the worst service organization in the western world. After over a 10 yrs of being a customer, I threatened to leave on higher prices and they basically said screw yourself. After I set up FiOs install & Comcast was asked to port my phone #, they are nearly doubling the price of my package for the next 3 weeks. The absolutely crummy attitude starts at their top! Now they have no live customer support after hours and their outsourced chat help is completely clueless. Horrendous service! read more

Comcast is a joke... 2 - 3 weeks ago I started having problems with my internet. Sometimes it would work perfect and I would get 70MB+ download speed, other times it would drop to ~2MB... I work from home and I am constantly using Skype to stay in touch with co-workers and clients, you can do this with 2MB d/l. I immediately followed the normal, try to unplug the wireless modem and plug it back in, no change. I called in and used their automated system to reset the modem, no change. I had a modem that was not being rented from Comcast so they were reluctant to send a service tech out to help and pretty much just blamed the problem on the modem. I called the modem provider followed their troubleshooting, no change.. they assured me the problem was with Comcast... Here comes the fun part. I decide to get a modem from Comcast so I can get a tech out to resolve the problem. I have three options: 1. Get it shipped for $10 2. Have it delivered and installed by a tech for $50 3. Pick it up myself for free Being the kind of person that likes to save money, I go with option 3. The woman at Comcast I spoke to told me I could go to their Leominster MA location ( I live in NH ). When I get to the Comcast service center I am told that their modems are for MA residents only.... Great. First Big issues. Finally, I get a comcast modem back to my house, get it all set up and turn on my wi-fi devices. Not only do I experience the same problem, but now it is much, much worse. I reconnect my personnel modem and call to have a tech come out to resolve the problem, this was on a Friday. They explained a tech would be out Monday to fix the problem, but the fun part is they could not give me ANY time frame, just "sometime Monday" and they will call before they show up. Monday comes around its noon and still no word. I get on Comcast chat support and they assure me someone will the here as scheduled.... 4 o'clock comes around, I get on Comcast chat they assure me someone will the here as scheduled. No one ever showed. Now I'm mad. First thing Tuesday morning I give Comcast a call. They never rescheduled an appointment after the one missed Monday, and they refuse to set me up a same day appointment. The only time he could offer me was Wednesday between 9am-12am ( at least it's not a 24 hour window ) He scheduled it and I told him I needed to talk to his manager, he understood and told me I would receive a call from his manager with 1-2 hours. The manager never called. On Wednesday morning I receive a voice mail from Comcast confirming my appointment for between 6pm - 7pm... What the actual ****. 5:25pm comes around and the tech pulls up in front of my house, sits in his van for 35 minutes until 6pm ( my two big dogs were not pleased ). He comes in my house for about 10-15 minutes plugs his stuff into my modem, checked to make sure the wire wasn't loose and says it seems normal, and that they will be back the next day ( Thursday ) to replace the line from the telephone pole to my house. The guy literally did nothing else. All day Thursday no one came... surprise, surprise. Here we are today on Friday I get in touch with a person from Comcast, nothing was scheduled for anyone to come out to my location and resolve my issue. They tell me that I should expect a call from a tech to schedule another appointment. I wont hold my breathe. Comcast has left a permanent bad taste in my mouth. This is literally the worst customer service I have EVER received, it is amazing your company is still in business. read more

This is for Xfinity customer support/service as a whole. They really need to educate their customer support a lot better on how to do their job correctly. We found a deal online for a TV and internet bundle (already use their internet service), and had to call them THREE TIMES to get the bundle set up. And each time someone would give us a completely different price for the bundle. First time we called, they gave us a price, told us what it would include, sent us over to the billing department for some reason, then we got disconnected. So we called back a couple of days later, and got a completely different price for the same package. So we decided just to go with it, and set up an installation date. Then we called them back a few days after that to confirm the installation appointment time, which they gave us. But a couple of hours later they called us saying they had scheduled our installation for that next day, which we never even agreed to and wasn't going to work because we were busy. So they said they'd figure everything out and call us back the next day. Well, the next day came, and they never called us, so we called them, and come to find out, they had never even put an order in for a technician to come out to our house on any day! Now we were beyond frustrated, and ready to just forget the whole bundle and stick with DirecTV, until we remembered the deal with Xfinity would save us a lot of money. So we went with it, set up a time for them to come out to our house, and we're hoping to see them tomorrow. read more

Horrible company!!! They don't care about you as a customer and everything is overpriced for the value. The prices KEEP going up. When you call customer service they don't work with you. All I heard was sorry mam. Rude and incompetent people behind the phone when you call. I will be looking at other providers. GOOD BYE COMCAST! read more

After being a customer for 10 years with many problems. I left due to a lie by a xfinity representative about the pricing for my services. The main manager wasnt even able to give me half of what the lying representative promised me. Years later I moved thought maybe the service got better and they got rid of fake promises and lying. They haven't. I ordered a gig internet only to receive a speed of 100 Mbts. When I was promised and paying for a gig. When I told them about my issue they said there was nothing they could do to increase the speed from a 100mbs to anywhere close to a gig. I again had to cancel service and leave this lying company. Just a warning. Their online installation service only works 50 percent of the time as told me by their representative. If you order service online chances are the installation guy will never come. Tried it twice myself. So to get service installed you have to call them. Also the professionals installing their services aren't professionals at all. The guy who showed up kept questioning my age and the neighborhood I chose to move to. Never heard of that before. Extremely unprofessional!!! If you want a problem for a service get xfinity! read more