Awful, I would leave less but this is as low as I can leave with a response. I cancelled my service and returned my equipment over a month ago. It was verified that the equipment was received and I had a credit due for over $600. Which supposedly was sent three weeks ago, and supposed to reach me in 7-10 business days. No check, no real person to speak with, now no chat assistance either. This is the worse customer service I have ever received. read more

My Xfinity internet has been down for 24 hours. I've called multiple times trying to speak with an actual person in customer service and all I get is a BOT, which tells me the same thing every time. "There is still an outage in my area, technical support is working on it and will get resolved as soon as possible." It doesn't state what the issue is and says a representative will not be able to help me. Then it says "Thank you" and disconnects the call. Hitting 0 and saying "representative" got me nowhere other than the same "Thank you" and disconnected the call. I also tried to chat through the Xfinity Assistant, which is another BOT. They've sent me text messages, however again you're communicating with a BOT. I'm in a sales / service industry myself and in my opinion, this is totally the opposite of what a great customer service experience should be. What happened to PEOPLE helping people??? Based on this experience, I would NEVER recommend Xfinity to anyone. If there was a worse rating than "Not Good", that's what I would have selected. Unfortunately, I wasn't able to submit without selecting at least the 1 star. read more

Comcast is such a disaster. I just wrote them this but I have nowhere to send it: I am absolutely livid. Every month for several months Comcast has been overcharging me and every month I call and I am assured by the representative that the problem is fixed. I am not supposed to be paying more than $40 a month. Fix my bill. Stop overcharging me. I waste an hour of my time calling you guys every month since I came back from being out of town. This is absolutely outrageous. Credit my account so that I have not paid more than $40 and make sure I am only charge $40 going forward. This is absolutely unacceptable. read more

I signed up for service, and the Internet worked fine; then they disconnected me after two weeks, saying I had to have a tech install my Modem, which was installed and working fine for 2 weeks. They failed to give notice of the disconnect. What a mess and price games with failing to truly allow us to see what my internet options are to buy. I had to keep saying I just wanted service for $50 a month with no package deals. STOP the Price games and Predatory marking. All I want is Internet service and no upsells read more

Spending countless hours contacting them! I've had 10 technicians come to my house in 2023 alone! I work from home, and have had to clock out unpaid due to the internet! Its also negatively impacting my employer's relationship and faith in me as an employee! Just recently I lost hundreds of dollars because the internet speed was so slow, then I had a technician in my home for over an hour. The next day the internet was slow again! Now they want to hold me hostage on my day off. Right before Mother's Day! I am physically sick from the sh!t I've dealt with, with xfinity!!!!!!!!!!!!!!!!!!!!!!!!!! read more

This service is really bad!!!! Do not get Xfinity if you have other options please do so. They do not help and you will have no internet and still bill you. If you sign up with them they will send you wrong device and then two weeks later send you the right one and if you having trouble connecting or activating your devices forget about them knowing what they are doing because they do not know anything. They will take their sweet time to get tech out and bill you for internet using!!! Do not do business with them!!!! read more

THE WORST internet service (home & mobile) I ever got...Customer service, APP, Service, NOTHING works at minimum standards. I had a hacker in my mobile account, he put his phone on my service and removed mine... Xfinity was never able to solve this despite I tried for 3 days, staying 5, 7 HOURS on the phone with them each day. I had to close my mobile account after many troubles, money losses for not being able to work with my phone, and all kinds of messages sent to family and friends. I'm on another company now. I still have home internet though (waiting for the contract to finish), it is horrible too...I have high-speed internet, but it is just on the bill, on my equipment is slow, and falls all the time. Right now I am on the phone waiting for them, hearing their annoying music for 45 minutes, a record machine repeating every 5 minutes "Your call is important to us" Just imagine if it wasn't! NO RESPECT AT ALL FOR THE CUSTOMERS! I am looking for a decent, professional, reliable, internet company, you DO THE SAME, if you value your time and money! read more

For two years in a row I have been contacted about a faulty cable in my home affecting more than a hundred customers. Today a technician was supposed to replace the cable. When he arrived and saw the job he acted like he was getting something from his truck and then just left. An hour later I get a text saying I missed my appointment and would have to reschedule. Very shady business practices. read more

You can NEVER reach a customer service representative to assist you with their forever issues! This is soooooo annoying!!!!! I only gave them a one because there isn't a lower rating! I absolutely hate this company!!!!!!!! read more

I would give them a 0 if I could. Charging me $113 over what the contract is for and telling me it is for overage charges last month. We didn't go over last month. She then tells me it is for this month when we haven't even gone over this month or came to the end of the billing cycle. So I call back today and go over the same bullsh*t. The dude tells me it is overage charges for previous months when I already paid the overage charges for the previous months. Go to anyone but Xfinity. Top it off some lady named Karen reached out to me to go over my unsatisfactory experience and then never responded. Xfinity is a joke. Dial up would probably be better at this point. read more

my service has not worked correctly since getting Xfinity. it is impossible to get a live agent from once you are a customer.

It makes zero sense they went automated , you tell them what you want and if it's not within the guidelines it hangs up on you! It won't even let me cancel my service.... read more

Thank you Andrew for taking care of us the other day. We had to travel back to the store after the following day when Sean (Shawn, spelling idk) was negligent with our needs. Based on my second visit, I have concluded that the negligence was a fluke individual, so I will give them the benefit of the doubt here. Thankfully we were served by Andrew the following day, who was immediately apologetic and proactive about fixing the issue. Andrew and his team the following day were absolutely on fire serving all of Broward County while every other Comcast/ Xfinity store is closed due to the pandemic. So sure. There WILL be a long line. This location has been serving the entire county on there own. Kudos to them! The good thing is that they work generally quick with you and (at least my second visit) efficient. 4 stars for the crew that day, despite the travel and long wait in line. -1 for our previous experience. Social distancing and face masks required. read more

The most abysmal excuse for an Internet company I've ever seen. They now have the help line set up so that there is no possible way to get help for anything except "pay your bill". How many people call asking for help in paying their &$%&$ bill?? You fat-assed corporate weenies, get it together before you're all looking for Uber jobs. read more

I needed tech support to resolve my problem and after repeated frustration with the automated service I was finally transferred to one of those guys in India who after 45 minutes of doing noting but putting me on hold while effusively apologizing to me finally he told me he was working on it on his end of the line adding that in one hour it would be fixed and that I would have no further problems. What a JOKE! read more

No way to speak to a real person. I would rather not pay them for anything. Hours being bounced from the phone to the chat. Calling refers you to chat and chat refers you to the phone. Just brought my box back. Not worth it. read more

The most pathetic customer service I've ever experienced. You can tell Xfinity is the only option and they know it. They love to "reset" your modem. It took saying cancel service to get to a human. Then they wanted to reset the modem AGAIN. Finally got a tech scheduled to come out. They call one day before they were scheduled to come out and claimed they fixed the problem remotely. Guess what, still going down randomly. Took 5 more calls to customer disservice before I could get a tech scheduled. I don't have my hopes up. By the way Comcast, try using a call center where the people in the background aren't louder than the person you're trying to talk to. read more

I haven't been able to review my bills and they raised the rates. Their customer service number had been busy and there are scammers offering assistance for a fee. I fo through all the prompts to review my bills and all I get are totals. They have the audacity to tell me in an email that it was explained in my last billing that our rates are increasing. Hell, I haven't been able to see my billing details so what good had that done. The customer service in this company sucks. They love handing you over to a robot that doesn't understand anything you're typing. Is there a true customer-oriented cable company left? read more

Absolutely horrendous company. Internet outages and can't get a person on the phone and brings me in circles. Going to cancel account and go with fios. Really can't believe how terrible this company is. Anyone have a clue how to get a person on the phone? read more

This is the worst customer service line I have ever experienced in my entire life. I have been routed over and over without actually being able to speak to anyone. The online portal is also useless. If I had any other option in my area I would use anyone besides them. They are the absolute worst. If I could give a negative star I would. I still have yet to actually to speak to anyone and the online portal says to call. read more

I talked to 5 agent, transferred me to 5 different agents couldn't help me at all! none of them seems to know what they're doing, waste of time to ask for help. gave them 0 as feedback in the end and they turned off my connections. Zero is what they deserve to get. read more

I don't know what's more insulting the pretend key typing by a phone bot, or the number of hoops you have to jump through to get anything done. The online chat is COMPLETELY useless. It also takes far to long to talk to human, who will eventually screw up your service or your shipments. I had better experiences with a dial up modem that ran at 2.5k. Also their "unlimited internet" is not unlimited it has a data cap. You will be paying out the nose if your not aware of that and working from home. If I could find another internet company that charge double xfinity's 200$ a month for tire unlimited internet o would. At least I can count on them being honest. read more

If I could leave a negative rating I would. Customer Service is a complete mess! They have agents working of which English is clearly a second language, which is frustrating for the customer who is English speaking. They have a completely disorganized process that doesn't resolve any of the issues (at least mine). I would tell any and everyone to NEVER use Xfinity/Comcast for anything. God help you if you need to contact customer service. read more

From what I can see from the reviews it would do no good to complain about the xfinity service I just got!! I just know that comcast/Xfinity doesn't care one bit about the consumer! I will start today looking for an alternative!!! read more

Horrible company altogether!!! The service is overpriced. the agents are a bunch of liars that keep losing your time and promising things that will not be adopted read more

My Internet is constantly in and out. The last big outage was right before a big virtual interview for a job. I shouldn't have to worry about unreliable Internet. When I call for help and tell them that it is not working, they spent 20 minutes having me go through some troubleshooting stuff that I've already gone through. And then they tell me the Internet not working is my own fault and it says it's working on their end. read more

The worse costumer service not helpful at all I asked to help me with the new equipment and they didn't

I tried to reach someone for 4 hours. They no longer let you pay by phone, so unless you have all your account information you can't even talk to someone. Well since they took it upon themselves to make me paperless, I no longer have it. They always used my phone number. Very poor customer service read more

I am disgusted by xfinity. Was unable to access my streaming apps that I pay through them on any devices except my home TV. Started having problems accessing them on home TV. Took forever to get through to human being and after multiple phone calls that lasted for hours, no one could fix my situation. I canceled all my streaming apps through them, I received verification they were canceled and now they just billed me again for everything that was canceled the previous month that I have been unable to access since it was canceled. read more

Customer Service made good on refunding the hundred dollars that was added for technician coming out to my house I really appreciate you making the wrong right for me. It does change my views on customer service at this time. read more

I'm always calling for overcharged. Found a trick to talk to alive person say upgrade the jump on the phone. Of course they say the resolved it until the next month. read more

If I could give 0 stars I would. The company as a whole is just awful. My internet is constantly down and you can never get a hold of a representative. This is not great for someone who works from home. And let's not mention once you do get a hold of someone they are the rudest people you will ever talk. It seems like they just don't want to be there. Once you tell them while your calling they tell you to call back and speak with a representative when this is happening which is virtually impossible to do because once you get a hold of someone your service is magically fixed. Honestly about done to be with xfinity all together. read more

Horrible service, the information given was completely wrong and the service sucks, didn't even connected right for one day

I never can get to a human to talk to me, I just want to pay my internet bill, not my phone. OMG HATE THIS !!! My phone bill is auto. But my internet they never pay. Seriously all I want to do is pay my bill.....know one to talk to just robots....F...!!! read more

Worst of the worst customer service! You can only contact a computer, even when you choose the "chat" option. I've got 5+ pages of "chat" that goes round and round in circles indefinitely, including trying to make an in-store appointment to speak with a real person! Once you are a "customer" they don't give a crap about you. As a single, low-income mom, all I wanted was a way to lower the monthly bill by cutting a service or managing 'bundle' we bought I've been a loyal, pay-on-time patron for 6+ years. NO LONGER! I'll get internet from ATT & cheaper cable services from whoever. They just want their money and 4get about service. Shameful and horrible. read more

Service really frigging sucks. You can't get anyone on the line at all. AT&T has much better customer service. I wish I could tell Comcast where they could kiss. service is so bad, it is pitiful. thank god I have an HDTV antenna read more

Seriously! FINALLY connected with a customer support person via messenger. I was 17 in line. I had a response 30 minutes ago and nothing since. 30 minutes have passed. I've never experienced such terrible customer service than I have with this company - even when they were still Comcast. With nothing to do but wait and grow old, I thought I would leave a review. I may have time to leave another if they don't get back to me soon. If it was possible to leave a negative star, I certainly would. read more

Cannot get a Live agent . Chat Bots are terrible. We pay over $380 a month to xfinity and their cable service is absolutely terrible.

It seems like Xfinity could care less about the "bate and switch" laws, as they routinely do it. Then try and tell you that it's such a great deal, to pay more for services that you didn't agree too, or want. read more

This company is and has always been a giant ripoff!!! Their app never works properly and their customer service is in a different language. Not one person could articulate in understandable English nor could they understand me. I was hospitalized for 2 months..in a different State...and they took advantage of me in every way possible. Xfinity/Comcast=SHIT!! read more