nobody mentioned anything to me about fees I would be charged when I dropped off my router and terminated my account with them but weeks later I receive a bill of $400 for fees that don't make sense. It's always something with them. read more

I wish you had a zero up their because that is what i would have picked. i pay $50.00 a month for the internet. Two hours ago while on my computer i loose the internet. After trying to figure out what is going on i get a Join Xfinity now internet for a special offer of $10.00 a month. Why did i get that? In order for me to have the internet i had to give my credit card to get the internet. What is going on??? I am 80 years old and should be getting the internet at a reduced rate not an increase. And by the way do you have any humans working in customer support? I have tried for hours to talk with a real person with no luck. read more

I would give you zero stars! I have been a customer for decades. Why is there no way to get a human?! That ridiculous phone number is horrible! I spend my day swearing into my phone! There is no customer service at all! read more

I tried changing over to xumo and it took hours and then my equipment was faulty. Now I have to wait 3days for someone to come to my house. And how come none of the agents speak English as a first language,couldn't understand any of my agents!! read more

This issue is not with this center, but with Xfinity Mobile slow email service. The one star is for the affordable monthly cost of their mobile service. The downside is the extremely slow email download, regardless of the location. Expecting speed and affordability is too much to ask. read more

I have been trying for over 2 HOURS to remove landline service. We're keeping the rest (for now) but this is BEYOND ridiculous!! I have already tried to take care of this online and it almost seems like they move things so you can't get back to it later. HATE Xfinity!! read more

After spending an hour on the phone trying to get a human being with xfinity's ridiculous automated system I WOULD NOT RECOMMEND XFINITY because they have to support when you have an issue you need to deal with!!!! I gave up! Horrible ! read more

Worst company ever. Canceled their services and they are still billing me. If anyone wants to join me in a class action law suite please let me know. I was charged for phones I never received, and billed for services I Canceled. When I talk to customer service they say they will take care of it then they bill me again. Run away from this company!! read more

Is always the same on tv....even the news and also there are not a secured customer service team . My internet and my account was hacked by someone who was working there and try to get money from my bank account read more

Such a horrible company. I am paying for 1.2 GB speed and getting on average 2% from that. It is close to impossible to get someone to assist you and even harder to have a technician pay a visit. read more

Xfinity is the worst cable provider we've ever had, and that is really saying something. People in the store are friendly and all seems to be okay, but there is always a hitch - appointment was set up incorrectly or wrong type of service was called for etc. At home, with numerous ongoing internet and TV issues, I am online talking to a damn BOT most of the time and nothing is ever resolved - it just wastes 20 mins of my time going in circles with the stupid BOT asking all the wrong questions, until I finally get either someone in India trying hard to help me or I just give up. Ridiculous for the amount we pay them. Id do anything to use another provider. read more

literally the worst. have dealt with virtual assistant multiple times and phone customer service and can not get issue resolved. So frustrating. Literally spent hours. read more

Provide better customer service it is impossible to speak to a human. Their so called "chat" is the absolute worst I have ever had to deal with. I would never recommend Xfinity for anything completely non-responsive to problems. read more

I just spent roughly 100 minutes on the phone with Xfinity customer service people. The first one sounded like he just crossed the Mexican border and was very difficult to understand. The second sounded like she was Asian and equally unhelpful. Neither one of them was helpful. I asked for a supervisor and then waited for roughly 70 minutes with only a few intermittent responses from the previous customer service representative apologizing for the delay. At roughly the hundred-minute point, someone got on the line and just hung up. I've never in my life experienced such unprofessional and unhelpful customer service. It's as if Xfinity doesn't care. I find it difficult to believe that a company the size of Xfinity treats its customers so poorly While I was on hold, I read roughly 75 customer complaints out of 155. They were all angry at Xfinity and many indicated they were going with other providers. I started with Comcast nearly 20 years ago and have been frequently frustrated with their customer service operation. I've decided that if Comcast is going to treat a good customer like myself like dog crap, I won't be doing business with Comcast in the future. And I'll be sure to tell all my friends, business associates, and family members. COMCAST...YOU JUST CAN'T TREAT YOUR CUSTOMERS LIKE CRAP AND EXPECT THEM TO SUPPORT YOU IN THE FUTURE!!! read more

You are the worst company in the world. Your customer service is BS. Your services went down and I called and you charge me $100!!! Are you kidding me!!! I'm canceling this crap!! read more

Antoinette J. from the Bulk Department was exceptional! I was frustrated and annoyed, to say the least, that I needed a new box to receive Paramount+. She was able to rectify my issue quickly. A technician was at my home the next day to switch out my old box (just put in one week prior) with a new one. Believe me, I've had my share of terrible customer service with Xfinity but Antoinette was courteous, patient and professional! Xfinity needs to hire more people like her! read more

Absolutely the worse of the worst , I would not recommend this to NO ONE!!!! I get a different amount on my bill every month. And I have the exact same service as well, I only have internet service. And then on top of the screwed up bill, the service doesn't even work half of the time. I had to give them 1 star, but only because they don't give you the option to give a 0! read more

You have the most retarded customer service line. Literally useless. Put real people on the phone. read more

I always thought that Xfinity's high prices were justified by their service. But something happened a few years ago. Now their service is almost entirely automated and extremely poor! read more

I signed in online, and could not change my credit card. No verification allowed at this time. I called 4 times. I went to my local store. They could not change the card, and said I had to go through the phone # . Could only access robot, I was sent a link via text. Through multiple times entering data, I finally was able to pay my bill. I was charged $10.00 late fee due to a card being cancelled due to fraud on my autopay account. I spent at list 3 hours today. Very user unfriendly. Store reps not helpful. I stood in line for 25 minutes before I was told they couldn't help me at the store. I am still NOT ABLE to change my credit card online in my account. Joan Sheehan 208-794-6049 6607 W 3rd St Greeley, CO 80634 read more

Can't get ahold of a live person. And the computer system asks you questions you answer them to get to a live person and right as you think you're getting to a live person. It starts it all over again asking the same questions a revolving loop. Three days over 3 hours invested in trying to get hold of somebody. I want their stuff out of my house and with them for 6 years no customer service. read more

The FCC should take their license away. The dependability of service is terrible! The accuracy of Billing is terrible! Trying to call or get a live person is TERRIBLE X10!!!!!!!!!!!!!!!!!!! read more

I have been having internet and TV issues for 7 months. You cannot talk to a live person to complain unless you go to a store. This is the worst customer service I have ever experienced. The tech came to the house and told my wife our signal is too strong. Ridiculous!!! If I had more options for service I would have left months ago. Unfortunately, we live in an apartment. If you have a choice do not use Xfinity for your internet and cable, when you call and complain that try to sell you more products, unbelievable. The worst cable and internet provider, I would give them a zero if I could. Unfortunately you cannot review the entire company so I had to pick the closest location. read more

Worst customer service on the planet! Non responsive. Constantly makes false promises about how your issue will be fixed by a certain time just to get you off the phone call. Then the issue is not corrected and you have to call back and go through the exact same process of lies and inept service. read more

If I could leave 0 stars I would. To start, when I ordered my service I chose the delayed start and shipment option as I was moving from out of state and needed it for when my leases started and I was there. Even though I did that, they sent it immediately, why even give the option if you're going to ship it immediately? When I contacted customer support they told me I can just go to the local store and pick it up. I did so today, the kid with the dreadlock style hair gave me a shrink wrapped router with power cord after he was in the back room for 20 minutes. I asked if that was it that's all I needed no Ethernet or anything? He says you want one we can give you one. I said yes took the Ethernet and left. Once back and I try getting it going, the first thing I need? A coax cable. I go back to the store and the guy goes wasn't it in the box? HE GAVE ME A SINGLE SHRINK WRAPPED ROUTER. Then says oh maybe we're out. Goes into the back room and comes back with nothing. So thanks for giving me a piece of equipment that I can't even use. All around Xfinity and especially this store at 4407 Lyons rd, is the worst customer service and worst experience you can possibly get. read more

Xfinity only care about new customers and careless about customers that has been them for 12 years try get price lowered because being WAY OVER CHARGED for wifi their retention department should be called excuses fun how in the last 5 years there hasn't been any permotion BUT if you are a new customer they will give you the moon .Well now it looks like soon I will be another companies NEW CUSTOMER so I will get a NEW customer permotion!! Not Xfinity. Oh well guess no more calls to India for customer service!! Enuf said!! Too bad it can't be ZERO STARS !! read more

Xfinity is absolutely terrible! My senior mother has been without service for 8 days. Of course, when trying to call Comcast, you can only talk to their automated "assistant"... That's fun. When I am able to talk to a human, they are off shore, and have no interest (or maybe power) to solve your issue, but only try to upsell something you don't need. I'm not sure how Internet service is allowed to hold a monopoly on an area, but the minute I have another option, I'm DONE with Comcast/Xfinity! This is a great opportunity for ANY other service provider! read more

The service tech replaced the mai in coaxialcable from the pole and then ran the new cable into the box. He hooked up the cable to the line in and line out splitter and he didn't even bother hooking up the ground wire the cable leading into the house needs replaced as well because it is burnt from when the transformer blew and the trees took it out and the pole .it has been a week since IAN HIT and still nothing being done to fix the problem . you call the repair service number and you still can't talk to a real person . That's bullshit so you type a text messages then you have to pay to even talk to the service tech hen they are already charging way to much . Everyone who has been with out the service hold send them a bill to the company I'm going to 50.00 dollars a day for .the service the company .isn't supplying. To my home read more

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There is no way to talk to a live customer service representative when they have incorrectly billed you. They are more than happy to take your money or cancel your service. They kept calling twice a day, everyday (harassment) to collect a debt of $0.00. Xfinity needs to stop relying on AI and chat bot models to "help" customers. If they were not the only game in town, we would have already switched providers. Monopolies really need to be busted up by the Feds, not encouraged. read more

Xfinity Customer Center - They kept calling to collect a debt (harassment, twice a day, every day) and cancel our service over the above amount in owing. - Internet Service Providers Near Me - Coconut Creek, Florida

If Xfinity/Comcast is in a contest for absolutely worst customer service, you win! It is impossible to use Xfinity and Customer Service in same sentence as there is NO customer service. It is easier to find Vladimir Putin's cell phone number than to find a number for Xfinity. Even 1 star overstates the response when I am forced to use chat. i never was able to speak with an agent. Shame on Xfinity, read more

Omg, they suck suck suck. I changed plans & the dumbly in the store disabled my new package. 2 1/2 hrs trying to resolve the error from home. No one answers phone. They direct you to "chat". Forget it. The chat is not Tech support. Tech support is in the Philippines. They spent 45 min trying! Transfered me to Colorado....jeeeeeze. Now is the next day. I am walking back in, canceling and going with a Roku streaming. Horribleness. read more

This is what the country gets with deregulation - had we kept the checks and balances and oversight in place at a federal level Xfinity-Comcast would never have been permitted to consolidate to the degree it has - it has way too much power and not enough competition - hence it treats its customers with disdain. The worst customer service ever encountered anywhere in my life. Comcast/Xfinity has made it clear that they don't care because they don't have to. They farm all calls to India and each person reads the same script no matter what you are calling about - and they are dishonest. Their automated answer tree system is material for an SNL skit. Truly a reprehensible company. read more

unprofessional, scamming, false advertising, not fixing my issue, stealing money! Each person I talk to say different things to me. As if they don't know what they're doing or they just simply don't care! read more

I am giving XFINITY a ZERO"0". I have tried to reach customer service agents for 3 days and the (AI) keep sending text to my phone NEVER allowing me to reach a live person. I need a company who you can reach to discuss issues. This sad company NEEDS to hire real people to handle real issues. POOR CUSTOMER SERVICE. Going to find another company who cares. THE ONLY REASON I HAD TO GIVE ONE STAR is because they wouldn't post without a star. read more

Horrible customer service that is even more useless when you are calling to check status on very frequent outage

You really suck at customer service!!! I am just tring to cancel service as I am moving! why does this have to be so difficult?? read more

Unbelievable in getting in touch with anyone. Hope to change at some point. And they mess my on my billing

Xfinity has the WORST customer service out there ! Unfortunately the representatives they have , read of scripts and offer no solutions or details as to the concerns / problems the customer is having . Hold times are outrageous, speaking to a supervisor / manager can take up to 45 minutes to 1 hour . They promise and make statements and do not hold themselves accountable for ! Do yourself a favor and avoid the headache and stress ! Look elsewhere for services ! read more

Xfinity Customer Center - Hold time to speak to a supervisor ! - Internet Service Providers Near Me - Coconut Creek, Florida

Paying for top service 1200mbs and only getting 160mbs speeds, called CS and pretty much you get what you get. Very disappointed

If I could give zero stars I would. Their virtual assistant is absolutely terrible. Their phone system is trash. They do not explain what the charges are tied to. They are randomly increasing rates without any notice. read more