Hoonestly I've received lots of help and fantastic customer service, he's very kind and very helpful in general, helped me with the phones and insurance and offered me cheaper prices to help me out payment wise as well, Wilmer is in fact the guy you want to attend you, I've been here 3 times and I've always had him attend me and I've been in and out fast and efficient read more

Fast friendly service. Came to return a modem. The staff took care of it in a few minutes. There are two dedicated stalls out front so parking shouldn't be an issue. There's an onsite police officer for their safety? There was a 30min wait for the store on Voss / Westheimer. read more

Xfinity Store by Comcast Branded Partner - Security Systems Near Me - Houston, Texas

After getting nowhere and no support from Xfinity via the phone and chat, I decided to try my luck and go inside of the store. I was all flustered. However, the support I received from Ilyssa calmed my nerves. She replaced my defective modem and was so so soothing with her words After several days of Friday with Xfinity she gave me reassurance that not all of their customer service workers are horrific thank you Ilyssa for everything as it meant a lot to me. The NOW Xfinity is more cost affordable, but it comes with terrible support. It's truly sad with "you get what you pay for" in real life terms. read more

My service went out in September 2025 After several attempts to get this fixed via the phone with their "offshore" phone representative. I went into this store today to return equipment (since they refused to send a mailing label. I found out that they were taking 350 dollars to collections for their 5 year old modem. I gave them their equipment and they gave me an illegible piece of paper that was supposed to serve as my receipt and charged me for a month in which I received no service! I asked for a legible receipt and the customer service representative said,"Well I can read it." Then he refused to discuss why I was still getting billed. I got up and headed towards the door when one of their customers said, "Black People are so stupid!" The store employee (Who was not black) chose to agree and give her a High Five. When I responded I was told to never engage one of their customers. And then the store manager went over to congratulate this woman for her racial slur. Xfinity is garbage and the staff at this store should be reprimanded read more

To Whom It May Concern, I am writing to place Xfinity/Comcast on formal notice regarding a series of serious incidents involving your employee(s), your billing practices, and your failure to uphold basic legal and contractual obligations. The conduct my mother and I were subjected to is unlawful, abusive, and well outside the boundaries of acceptable corporate behavior. Unless fully remedied, we are prepared to pursue all legal remedies available to us. 1. Deceptive and Fraudulent Sales Practices When we opened service, we were explicitly promised: * $24/month for wireless service for the first ten months * $20/month for Internet service during that same period * A total bill of $65/month thereafter These statements were made clearly and repeatedly by multiple Xfinity representatives. The bills we later received did not match the terms we were promised. This constitutes misrepresentation and bait-and-switch tactics, both of which are violations of: * Federal Trade Commission Act §5 (prohibiting unfair or deceptive acts or practices) * State consumer protection laws (varies by state, but most states prohibit deceptive inducement into a contract) * Truth in Advertising and Truth in Billing regulations We retained written proof of the quoted pricing as well as records of interactions with at least twelve representatives, all of whom failed to correct these issues. 2. Abusive, Threatening, and Discriminatory Conduct by Store Manager When we sought clarification at the Xfinity store, the store manager engaged in conduct that was wholly unacceptable and possibly unlawful. The manager: * Verbally attacked us * Called us liars * Refused to allow us to present our billing statements * Instructed staff not to assist us * Used profanity toward my 83-year-old mother, who is a stage-IV melanoma patient * Told her to "get the f*** out" of the store * Created an environment of intimidation and hostility * Behaved in such a volatile manner that even the security guard expressed shock This behavior may constitute violations of: * Civil harassment and verbal abuse statutes * Elder abuse and elder intimidation laws (many states classify verbal aggression toward elderly individuals as a form of abuse) * Americans with Disabilities Act (ADA) obligations if disability-related accommodations were denied * Public accommodation laws requiring businesses to treat customers without hostility or discrimination 3. Physical and Medical Harm Caused Immediately following this confrontation, my mother experienced severe distress and required hospital evaluation for heart palpitations, a direct result of the manager's hostile, aggressive conduct. This exposes Xfinity to possible liability under: * Negligent infliction of emotional distress * Intentional infliction of emotional distress * Failure to provide safe premises for customers * Potential elder-abuse civil claims 4. Demand for Immediate Action Given the gravity of the situation, we demand: 1. Immediate internal investigation, including review of store video and audio recordings 2. Written explanation of the pricing discrepancies and correction of all billing errors 3. Written confirmation of disciplinary action taken against the employee involved 4. Compensation for the distress, medical costs, and time spent addressing your company's misconduct 5. Assurance that no retaliatory action will be taken against us If these issues are not resolved promptly, we will proceed with formal complaints to: * The Federal Communications Commission (FCC) * The Federal Trade Commission (FTC) * The State Attorney General's Consumer Protection Division * Local law enforcement regarding elder harassment * Private civil litigation seeking damages for deceptive business practices, elder abuse, emotional distress, and related harms 5. Preservation of Evidence This serves as notice to preserve all records, including: * In-store surveillance footage * Internal notes * Employee statements * Call logs * Sales recordings * All billing data * All account-related documentation Destruction of evidence after receiving this notice could constitute spoliation, which carries severe legal consequences. read more

Had to go here for work to get a cable box for a client. Staff does not care about customers. They will make you sit there and make you wait while they have personal conversations, send text messages, and play with their phones. They are not deserving of your business. Hopefully people will read this, go somewhere else, and the store will be shut down for good and everyone will lose their jobs. Then no one else will have to suffer while trying to conduct business with Xfinity. Im shocked Xfinity keep this place around, the amount of reputational harm this store is causing their brand is shocking. Experiences like mine are why our customers are running from Xfinity. I was literally told by my customer that if we can't handle getting their box for them, they will just cancel all of their home TV, Internet, and phone services. Xfinity used to be a good company. Not sure what happened, but after feeling the disdain Xfinity has for their customers, I will be canceling my home service too. read more

Called to set up service at my new apartment, which includes xfinity wifi in it's amenities package. First guy took all of my information and told me I just needed to pick up the modem at this store location. When I got there the employee that "helped" me was incredibly rude and condescending. Told me I "obviously didn't call first" because I had no account set up. They were useless in assisting me with setting up an account, and had me leave the store to call and make an account instead. Called back a second time and even though they took the same exact information as the first time, I now magically have an account. Opted to get the modem shipped just so I don't have to deal with them again. read more

Rude, dismissive staff. No help at all solving my mobile phone issue after I purchased the phone from them. Avoid this store, and all Xfinity Mobile, like the plague. read more