Ezee fiber works with a company called Blackrock Utilities. They were ripping up the parkway in front of my house. I know I have no say in that so I kept my mouth shut. I didn't like the work they were doing up and down my block, so I began looking at reviews as they started to do their work in front of my property. Of course, while reading bad reviews about their installation, they hit my gas line. Nicor had to come out to repair it. Nicor was quick and professional. They had my gas back up in a couple hours from the original outage. Now, Nicor is going to have to run a new line to my house. We'll see. If they come back and fix my lawn, I'll update this review to reflect it. I originally gave them one star and was harsher in my review, but so far they have been following up on the lawn repairs at my house and the surrounding properties. *Update - Ezee Fiber has reached out already, which is promising. **Update 2 - They showed up yesterday to check on my lawn repairs. Some looked good to ok, but a couple were looking bad. BUT, to their credit, they put down some fresh soil, seed and cover in the spots that needed more help. I did not expect that kind of follow-up, so I was pleasantly surprised. read more

I've had an excellent experience with my Ezee Fiber provider from day one. The installation was smooth, the technicians were professional, and the service has been consistently reliable. Recently, I upgraded to their top 8 Gig speed tier and added a Wi-Fi extender and the difference has been incredible. My connection is now rock solid throughout the entire house. No dead zones, no buffering, no random drops just fast, consistent speeds even with multiple devices streaming, gaming, and working at the same time. If you're running a smart home or working remotely, this level of performance makes a real difference. What really stands out is the value. For the speed and reliability they offer, the pricing is extremely competitive compared to other providers in the area. You're getting premium fiber performance without the inflated cost. If you're considering upgrading or switching providers, I highly recommend them especially the 8 Gig tier with the extender. It's been worth every read more

Do not waste your time with the cheaper and better hype. Their equipment sucks, breaks easily, and their techs are lazy and won't get out for repairs. Customer service is nonexistent. Haaaaaaaate them. read more

Apparently this company doesn't have a clue as to what is going on sales guy said they would install on a Monday between 1 and 3 pm I called customer service at 3:30 because no show. They tell me my area isn't ready for service, but the website says service is available. This is typical of companies that don't know what they're doing. My order number was 644060. Customer service said they would escalate the issue, I still have not heard from anyone regarding this issue. read more

Ezee Fiber - Internet Service Providers Near Me - Houston, Texas

Not ready for prime time. I shouldn't have jumped on the bandwagon so quickly. I know they are still installing here but, there have been numerous outages already. We ditched our "Spectrum" internet and cable, also not too reliable. We are wondering if it was worth it. read more

I am honestly quite shocked by all the positive reviews on Google since our experience was the opposite of the raving reviews. It makes me wonder if most of the reviews are fake. Many sound a little too (similar, over the top, naming too many names, etc.) I'm giving a generous 2-stars. Speed, price and Justin boosted the 1-star service. Ezee fiber was installed in our neighborhood last year. After numerous mailings and our less than fast current internet (which was also more expensive), we finally made the decision to switch to Ezee. They scheduled a technician (a sub contractor for Ezee) to install and he arrived on time. Unfortunately, I felt a bit bullied by this guy. Our current router is installed in our downstairs living room. This guy insisted it had to be upstairs and the best spot was IN OUR CHILD'S BEDROOM. No. After much debate, we finally agreed to the upstairs game room. The only "problem" was that the access from the street was on the other side of the house. (So yes, it would have been much easier just putting it in our young child's bedroom.) A different worker arrived and had to tunnel under the driveway and dig a trench across our yard to put it on the other side of the house. At that point everything was hooked up but we were given ZERO instruction on how to even start up. Our other provider walked us through setting up networks, passwords, etc. My husband had to call and was told to set up an app. So we connect to the internet and it literally is on for a day. Then lights on the router turn red and we have no internet. Same install tech comes back and fixes something outside and the internet comes back on... for a few more days and red lights and no internet again. This time, an actual Ezee employee, Justin, comes and fixes the outside issue AGAIN. Justin was very nice and professional. Oh and I'll add at this point all the devices in the house were able to connect EXCEPT the living room TV. Even Justin couldn't figure out why our Samsung TV wouldn't connect. It was a mystery and basically we had to either buy a new TV or connect it via Ethernet. Well, luckily we didn't have to do either of those because the internet went out AGAIN a few days later and we decided to cancel. Out of the month we had Ezee, we probably only had internet for 1 week out of the month. Yes, their speeds were fast but if you work from home, the outages (not widespread community outages but from whatever kept breaking at the house connection) is unacceptable. The silver lining is that throughout this whole nightmare, was that we actually kept our other service provider running "just in case" and we relied on them when Ezee was down and you know, so we could watch our living room TV. Soooo, dealing with Ezee was a big waste of time and returning the equipment was a hassle too and that's a whole other story. Needless to say, equipment returned and we are done with Ezee. read more

Ezee Fiber - Red = no internet - Internet Service Providers Near Me - Houston, Texas

Absolutely the worst provider. They wired our neighborhood with 100% illegal workers. They severed our water line and the crew got in their cars and left. They took out the water from 22 houses for 8 hours. No reimbursement, no apology just constantly trying to get us to change. Their owner should be in jail. read more

The wife and I we slow to change from Xfinity - it's what we know and internet works. But cable has it limit and working from home made us upgrade. Ezra Fiver had been to the house several times and this time they caught me in a good state of mind. I liked the sales guy and had a good offer. Much cheaper than Xfinity and twice the speed. Besides, we stream everything so no issues with what they don't provide. That was on Thursday. We scheduled the preliminary work- running their box to the outside of the house. And then the install. Both guys that came out for the two visits were on time, respectful of property and did their work quickly. Once the equipment was installed, the service tech walked me thru everything, super simple to get up n running. Now with that being said, we've only been using it for a day so time will tell on how they perform and that's really the point. I'll update. read more

I signed up for this new service. Hoping to dump Comcast/Xfinity after a couple decades. Their install people relentlessly kept calling me to set an appointment after I told them I'll let them know when I will be available. Then after I scheduled the install, they were a no show no call. I had to phone the sales rep to have him straighten the situation out. We reset the appointment. When an installer arrived he had no ID, had no uniform on, truck had no EZ markings and he wanted to enter my home. In Texas the homeowner would pull out a gun on the spot. Needless to say I sent him on his way. He said he just started and had little training but had worked for Xfinity prior. The manager called to apologize but so what. I may have them back after they get their act together. read more

I had a horrible experience with ezee fiber. The sales rep promised me one thing then the office did the complete opposite. Their technician made a mess and I had to call them to come out to clean the mess the made in my lawn. Be careful when you call ezee fiber to set your internet up. Their technicians are extremely rude and unreliable read more

I'm anxious to get their service!! Comcast has good service but their costs are outrageous. I locked in a multi year contract with EZ for a lot less $$. read more

They've dug multiple times on our street and every time they've either cut Xfinity internet line or broke the water line, digging without having anything marked ahead of time. They show up in unmarked vehicles and nobody's wearing a uniform. I only know it's Ezee Fiber by asking them who they work for. Today Lynette on the phone claimed the water company broke the line. When I informed her that Ezee Fiber tech admitted earlier that his crew broke the line, she admitted it and said the water company just repaired it, but did it incorrectly. Later, I learned that water company actually fixed it three times for them. After the first two fixes, they broke it 2nd time when filling in the hole, then after another repair broke it a 3rd time by throwing the meter enclosure box into the hole. She also claimed they request water/sewer to be marked but the water company told them they don't mark anything, which is also incorrect because I called the water company and they provide water and sewer markings upon request. Multiple lies from Lynette on the phone trying to avoid responsibility. According to the water company, their practice is to take the charges from the water company, back-charge it to their poor subcontractors (who were told to complete the job without being provided with water/sewer line markings), run them out of business, and move on to another sub. Speaking to EZEE Fiber: Do not dig on our street without knowing what you're doing again! The damages you've caused are not only yard, sprinklers, and service outage, but also health damage on our family member who's a cancer patient and now without clean running water for post-op care and cleaning of medical devices. read more

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Both our sales person, Rodrick Johnson, and our installer, Ulysess, were very professional and helpful. Rodrick patiently waited until we called our original provider to find out what we were currently paying. He gave us his personal phone number to call him back. Ulysess got soaked in the rain, but waited out the rain to finish the installation. The Value is AMAZING. Our previous provider, Astound, wanted to charge us $350 for 5G. We are paying $100/month for 5G with Ezee Fiber. The speed is fast and reliable. I cannot say enough good things about Ezee Fiber read more

Ezee fiber came out without telling me and decided that there was no leak in our sprinkler system and closed out the case. I had told at least 5 people that I had to turn off the sprinkler system to stop the leak, which is why they did not find a leak. But since nobody came to my door to let me know they were here because of the leak, I had no chance to turn the water back on so that they could see the leak for themselves. Now they've had to create another ticket. This is completely unacceptable. I will be contacting my friends at the news channel for help if they do not come this week. read more

Beware of Property Damage and Poor Customer Service Ezee Fiber came out to install service at my home in Houston two weeks ago. During the install, the technician accidentally drilled a hole straight through my wall--right where my TV goes. He acknowledged the damage and initially said he would take care of it. Later, he changed his story and told me to find someone to fix it and send him the bill. I told him I didn't have time to handle repairs for damage he caused and that Ezee Fiber should be responsible. Since then, I've been going in circles--escalation emails, voicemails, claims filed, and even hung up on multiple times. Two weeks later, the hole is still there, and nothing has been resolved. The internet speed is fine (took about a week to "burn in" and stabilize), but be warned: if they damage your home, you're likely on your own. Check the attached photos to see what I'm dealing with. Customer service and accountability are just as important as speed--and in this case, Ezee Fiber falls far short. read more

Ezee Fiber - This is a hold that pushed out from the wall where my TV is located from the technician drilling down from the attic - Internet Service Providers Near Me - Houston, Texas

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Yes, the price is cheap. But so is everything else about this company, I suspect they're running on a shoestring budget. They're incompetent and their service is unreliable. I've had problems since day one, and have had half a dozen service visits and my internet is STILL going out intermittently. They come out, replace my modem or say they otherwise fixed them problem, and then they leave but the issues always come. Their support is terrible, they claim 48 hours response time for service (which would be bad enough), but it often takes longer. Their claim of 99.99% uptime on their website is a flat-out lie, and as far as I'm concerned they should be prosecuted for fraud. read more

Sc16 was amazing gives great advice and very patient He explained to me how to swap over all my devices without having to manually reconnect every single device read more

I had a great experience working with Demarcus. He was extremely polite and took the time to really listen to my questions and concerns. His knowledge about fiber optic internet service was impressive, and he explained everything in a clear and easy-to-understand way. I appreciated how patient and thorough he was throughout the process. It's not often you come across someone who is both professional and genuinely helpful. I would definitely recommend Demarcus to anyone looking for information about Tachus. read more

They have not given me or the person I referred our referral bonus. Very disorganized and dishonest company. Obviously advertising bonuses they never intended to honor. There are more honest companies out there. I no longer recommend Ezee and will be starting the process of changing service this week. I'm embarrassed to have referred them to so many of my friends. read more

Ezee fiber broke a water main while installing their fiber. They have refused to come fix damage to my yard saying it is the water companies fault. So due to their incompetence and lack of customer service and inability to fix a problem they created. I will not be using their services. *** I couldn't reply to the companies response so I'm putting here. Thanks for the response, but I've already done what they suggested. I didn't just randomly write review without trying all options. I gave you guys 3 calls. It's been almost 3 months. So, appreciate your message but your costumer service is trash. read more

I have a very excellent experience using ezee fiber because of their blazing fast internet speed. Also the customer service representative are very helpful. I needed myself to be off the cgnat and they helped instantly. Would highly recommend them. read more

Initial fiber deployment was done by subcontractors caused some chaos in our neighborhood, but despite this, my dad & I decided to get 1 gig service. On January 5th, a team from Ezee Fiber came to the house to run the fiber line from our front yard. I showed one of the team members where I wanted to run the line and he and his team did the rest. The one team member that I was talking to was professional and very easy to deal with. The team also took the time to bury the lines and did not cause any damage to the yard or the back of the house where the fiber box was installed. On January 9th, the final install occurred. The tech showed up an hour early before the 1pm start of the two hour install window. The install tech ran the cable from the fiber box to my room, which is on the second floor of the house. A hole had to be drilled through the wall so that a fiber ouitlet could be installed. FIber was then run into my room and then connected to the router and ONT (Optical Network Terminal). All this work was completed within an hour and I was up and running with my 1gig service. After a rocky start, Ezee Fiber came through. read more

Most disrespectful company I have ever worked with. Workers blocked me in my driveway and salespeople ignore "no soliciting" signage and ring your doorbell to sell you their service when my wife is working from home and on calls with clients. read more

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This company has been in my yard at least 3 times in Sienna during December installing their fiber - no contact what so ever and left with ruts all over my front yard and broken sprinkler pipe. Called to get someone to address and was told they have had no one working in my area. They don't due construction unless they have a hookup. All of this is on my driveway camera for review BEWARE OF THIS SHADY OPERATION read more

A sales person was dressed like an Ezee Fiber construction worker knocked on my door and presented himself as an employee of Ezee Fiber. We clearly have a No solicitor sign posted. He was deceitfully posing as another type of worker to gain access to sell. I answered the door with the impression he needed access to wires in the yard. No. He was SELLING!! I called to file a complaint with Ezee Fiber and explained everything and they hung up on me. They are a shady company with deceitful sales practices. I didn't want their services before but now I will never use their services!!!! read more

I live in Richmond and recently switched to Ezee Fiber from another provider and the experience has been great so far. You absolutely cannot beat Ezee Fiber's current pricing. I was with my previous provider for 7yrs; I called them to see if they'd match or counter, and they couldn't do it. AJ was the sales rep that met me at my home; Robert was my setup technician; and Aaron S. was the technician that came to my home on a Sunday for troubleshooting. It took 1 day do switch over. The customer service has been fantastic and they've been extremely responsive to questions that I've had. I'm really happy with my experience so far. For $99/month, my package includes a 5gig connection and a free eero Max 7 router. You cannot beat that in Houston. 5gb is overkill for the average consumer (my home is cat6 prewired, I have AX APs, and devices capable of reaching 1gig+). But their 1gig is $70/month total which is still a fantastic deal! With my previous provider I was paying $108 total for 1gig and had my own router... read more

Great customer with out talking to robot service and service quality and internet speed

DeMarcus made the process so smooth and easy. He was helpful and patient with me . I received the service I requested and it was available.

Ezee fiber has been great over the last year. Previously had XfiniTy - so expensive, often unreliable, with horrible customer service. Ezee is the opposite in every way. Have had one problem, and they answered my call right away, with an effective repair done the next morning. I'm so glad I switched to them. read more

EZFiber vs. Xfinity: The Honest Rundown For lazy people, EzFiber is a great option. Give it a shot, especially if you currently have Xfinity. A Business Perspective: Let's ignore the complaints itself for a moment. Businesses can only control their workforce to a certain degree these days. You can call it generational issues, a consequence of consumer demand for savings, or whatever you like. The fact is, with everything needing to be cheap or "affordable" businesses have to save money where they can. This means: * Hiring independent contractors to install fiber so the core business can survive without drastically increasing consumer prices. * Why? Because avoiding full-time staff saves on paychecks, accounting, software, taxes, unemployment costs, legal fees, and increased sick time. unemployment claims of idiots who worked one month and called out sick the following 3 weeks before getting terminated. Whoever owns or runs a business will understand this reality. Next, the majority of internet and wireless companies pay their salespeople on commission, 45k to 55k a year plus commission, and yes good reps (Field reps) easily make 125k (unless they work retail). This commission structure motivates sales guys but often results in unethical behavior, which managers then have to fix daily, if they even know about it. The cycle is simple: a consumer complains, support opens a ticket, a manager gets harassed by the call center until they issues credits, and initiates a coaching session with the rep. Done. Why? Because finding and hiring someone who is motivated to do more than just scan items at a register is more difficult than anyone can imagine. This situation, unfortunately, is a consequence of two things: 1. The constant need for everything to be cheaper than the competition. 2. The apparent deterioration in today's workforce mentality. The Fiber vs. Coax Truth So you think you have fiber? * Xfinity customers: Nope, you're still riding the same lie. Fiber cable runs from Point A to Point B, and the consumer is located at Point C. The Xfinity technician runs a coax cable from Point B to Point C "your house" and also runs another 50 coax cables to other houses from that same Point B node. * Coax Speed Limit: In short, it's up to 2Gbps if you're lucky. However, many other factors play into this, most importantly: how many people are actually sharing that main fiber line from Point A to Point B. * The Outcome: You may receive 1.2Gbps of actual speed, but your upload speed is going to take a deep dive. Why you need better upload speed: All your fancy security camera footage is being uploaded first before it is then downloaded to your phone. Your FaceTime calls, your iMessages everything you "send" is uploaded first before being downloaded again by the recipient. Xfinity - Download speed 1.2 Gbps upload a ridiculous 35Mbps - not Giga, but MEGA (that's worse if you didn't know) EzFiber - Download speed 1Gbps - Upload 1Gbps Yup, same same. AT&T - same as EzFiber if you on fiber. Astound - depends where you live. Quick Fixes for Crappy Internet If your internet is slow, even with real fiber: 1. Stop putting your modem on the freaking floor. Internet signals are like rain: they fall down. 2. Wi-Fi isn't magical air. Walls, objects, and other signals interfere with the performance. 3. Hardwire: Connect computers and gaming consoles directly to your modem/router. TVs don't need to be hardwired. Equipment Feedback: * EzFiber: Actually uses amazing gateways. The eero gateways are insanely good, learn about them and utilize them fully. * Xfinity: By far has the worst self-invented, pre-owned gateway collection I've ever seen. These devices look like the RVs that were returned from the Burning Man festival. Ask yourself why their stores have a cockroach infestation. * AT&T: Has good gateways, especially if you get their 5G mobile backup gateway. However, that only works whenever their cell towers are in range and not overpopulated. To conclude: stop calling out businesses when a contractor messes something up. Realize that we, as consumers, simply demanded too much, and due to that, we are now dealing with the consequences. If a sales rep "catfished" you, realize that the current workforce is struggling to show up reliably, which complicates hiring and management. If your internet isn't working properly theres a good chance that you just chose a stupid spot for your gateway. AddMing WiFi extenders from Amazon for $20 isn't going to fix that. If your backyard was dug up to lay fiber, well sorry. The Amish community may have some land for you if you want to go back to living without technology. For everyone assuming: I don't work for EzFiber, but am from this industry. read more

All well and good after service. No issues installing and upgrading Recommended them read more

Ezee fiber came and did their install in my neighborhood a couple of weeks ago, and now I have fiber internet! Their pricing is great, the 8 gbs tier is the same price as xfinity's 2gb tier, and with much better upload speeds and free equipment. They ran the fiber to the exact room that I wanted and within 2 appointments (1 to run from the street to the outside of the house, and 1 from the outside of the house to the inside). I initially had an issue with not being able to access certain websites. The support team was super helpful, and I was escalated pretty much immediately to level 2 support. Sophe from the social media support team and Breanna(?) from the L2 team were particularly great at expediting and staying late to resolve my issue. So far, I'm very happy with Ezee. read more

I am having an issue with my connection so I reached out to Ezee Fiber and chatted with Angel S. He was so helpful and quick! He diagnosed the issue quickly , set up an appointment for tomorrow that works with my schedule and Im happy!!! read more

Like most people, I was pretty excited about canceling my Windstream service. Can't believe I waited so long!! Setup was easy, and they came out within 48 hours to set everything up. Nelson from EZEE was very helpful in picking the spot, and walked through the app setup in minutes. Don't wait- make the change! read more

Damaged my sprinkler system 2 weeks ago and no response from company when they are going to fix it told them I would not even consider switching to them till they fix the problems with the insulation on the street since digging up my yard, the installers have no concern in protecting your property just getting the job done read more

NO LAG!? That's all we have 24/7. We can't watch a football game because it loses Internet connection and we're paying for the fastest. My son can't watch his homeschool videos or take his test. We called customer service and the guy was very rude. For some reason he kept getting confused. They did 2 updates and no improvement. And the app sucks! Most of the time you can't get into the app. We're going back to our old internet tomorrow! Especially after missing the Houston Texas playoffs. read more

The internet service is great got 1G and it works as advertised. The installation was a little rough one sprinkle got damaged but not a big deal read more

I really wanted to go to EEZE as it was half the cost of ATT. But thus far whilst attempting to install "service" they've blocked my main sewage line and then cut my ATT fiber without being able to finish their install...leaving me offline. All after 2 days of staying home to accommodate the "EEZE" install process. I had to get ATT to come out to fix it. I don't like ATT but at least I'm online. Just looked At EEZE's new pricing and it isn't worth the hassle. read more

Avoid this company, as it is not really looking to improve its service, but they attempt to undermine their competitors. In our community, it has been several times that, when they dig for their own lines, they "accidentally" cut other companies fiber cables. When they do a lot, people start to feel that it might not be really accident. It could be a dirty trick. read more

I get it - they've supposedly gotten "permission" to install fiber in our neighborhood. What I don't get and where my problem lies is the complete disregard for one's property, lack of clear understanding of what an easement is, and the need to be so messy and careless that they destroy sprinkler heads, plants, and landscaping in the process. Our entire street - and I do mean entire - has had damage done to our property. The workers or contractors I've had the displeasure of encountering are not at all pleasant, pretend they don't speak a lick of English (until you start speaking Spanish in return), and are just plain unprofessional. As such, I could NEVER recommend them, nor would I ever patronize them. read more