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    Ezee Fiber

    3.1 (155 reviews)
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    Apparently this company doesn't have a clue as to what is going on sales guy said they would install on a Monday between 1 and 3 pm I called customer service at 3:30 because no show. They tell me my area isn't ready for service, but the website says service is available. This is typical of companies that don't know what they're doing. My order number was 644060. Customer service said they would escalate the issue, I still have not heard from anyone regarding this issue.

    Red = no internet
    Sarah G.

    I am honestly quite shocked by all the positive reviews on Google since our experience was the opposite of the raving reviews. It makes me wonder if most of the reviews are fake. Many sound a little too (similar, over the top, naming too many names, etc.) I'm giving a generous 2-stars. Speed, price and Justin boosted the 1-star service. Ezee fiber was installed in our neighborhood last year. After numerous mailings and our less than fast current internet (which was also more expensive), we finally made the decision to switch to Ezee. They scheduled a technician (a sub contractor for Ezee) to install and he arrived on time. Unfortunately, I felt a bit bullied by this guy. Our current router is installed in our downstairs living room. This guy insisted it had to be upstairs and the best spot was IN OUR CHILD'S BEDROOM. No. After much debate, we finally agreed to the upstairs game room. The only "problem" was that the access from the street was on the other side of the house. (So yes, it would have been much easier just putting it in our young child's bedroom.) A different worker arrived and had to tunnel under the driveway and dig a trench across our yard to put it on the other side of the house. At that point everything was hooked up but we were given ZERO instruction on how to even start up. Our other provider walked us through setting up networks, passwords, etc. My husband had to call and was told to set up an app. So we connect to the internet and it literally is on for a day. Then lights on the router turn red and we have no internet. Same install tech comes back and fixes something outside and the internet comes back on... for a few more days and red lights and no internet again. This time, an actual Ezee employee, Justin, comes and fixes the outside issue AGAIN. Justin was very nice and professional. Oh and I'll add at this point all the devices in the house were able to connect EXCEPT the living room TV. Even Justin couldn't figure out why our Samsung TV wouldn't connect. It was a mystery and basically we had to either buy a new TV or connect it via Ethernet. Well, luckily we didn't have to do either of those because the internet went out AGAIN a few days later and we decided to cancel. Out of the month we had Ezee, we probably only had internet for 1 week out of the month. Yes, their speeds were fast but if you work from home, the outages (not widespread community outages but from whatever kept breaking at the house connection) is unacceptable. The silver lining is that throughout this whole nightmare, was that we actually kept our other service provider running "just in case" and we relied on them when Ezee was down and you know, so we could watch our living room TV. Soooo, dealing with Ezee was a big waste of time and returning the equipment was a hassle too and that's a whole other story. Needless to say, equipment returned and we are done with Ezee.

    Yamin C.

    They've dug multiple times on our street and every time they've either cut Xfinity internet line or broke the water line, digging without having anything marked ahead of time. They show up in unmarked vehicles and nobody's wearing a uniform. I only know it's Ezee Fiber by asking them who they work for. Today Lynette on the phone claimed the water company broke the line. When I informed her that Ezee Fiber tech admitted earlier that his crew broke the line, she admitted it and said the water company just repaired it, but did it incorrectly. Later, I learned that water company actually fixed it three times for them. After the first two fixes, they broke it 2nd time when filling in the hole, then after another repair broke it a 3rd time by throwing the meter enclosure box into the hole. She also claimed they request water/sewer to be marked but the water company told them they don't mark anything, which is also incorrect because I called the water company and they provide water and sewer markings upon request. Multiple lies from Lynette on the phone trying to avoid responsibility. According to the water company, their practice is to take the charges from the water company, back-charge it to their poor subcontractors (who were told to complete the job without being provided with water/sewer line markings), run them out of business, and move on to another sub. Speaking to EZEE Fiber: Do not dig on our street without knowing what you're doing again! The damages you've caused are not only yard, sprinklers, and service outage, but also health damage on our family member who's a cancer patient and now without clean running water for post-op care and cleaning of medical devices.

    This is a hold that pushed out from the wall where my TV is located from the technician drilling down from the attic
    Stephen C.

    Beware of Property Damage and Poor Customer Service Ezee Fiber came out to install service at my home in Houston two weeks ago. During the install, the technician accidentally drilled a hole straight through my wall--right where my TV goes. He acknowledged the damage and initially said he would take care of it. Later, he changed his story and told me to find someone to fix it and send him the bill. I told him I didn't have time to handle repairs for damage he caused and that Ezee Fiber should be responsible. Since then, I've been going in circles--escalation emails, voicemails, claims filed, and even hung up on multiple times. Two weeks later, the hole is still there, and nothing has been resolved. The internet speed is fine (took about a week to "burn in" and stabilize), but be warned: if they damage your home, you're likely on your own. Check the attached photos to see what I'm dealing with. Customer service and accountability are just as important as speed--and in this case, Ezee Fiber falls far short.

    Salesperson ignoring "no soliciting" signage and ringing my doorbell

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    1 month ago

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    13 days ago

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    1 year ago

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    3 months ago

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    8 months ago

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    3 months ago

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    11 months ago

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    5 months ago

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    1 year ago

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    10 months ago

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    5 months ago

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    1 year ago

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    6 months ago

    Great customer with out talking to robot service and service quality and internet speed

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    9 months ago

    DeMarcus made the process so smooth and easy. He was helpful and patient with me . I received the service I requested and it was available.

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    9 months ago

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    7 months ago

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    7 months ago

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    1 year ago

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    3 months ago

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    9 months ago

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    Page 1 of 4

    Ask the Community - Ezee Fiber

    Review Highlights - Ezee Fiber

    Both our sales person, Rodrick Johnson, and our installer, Ulysess, were very professional and helpful.

    Mentioned in 3 reviews

    Read more highlights

    Verizon

    Verizon

    (40 reviews)

    $$$

    Westchase

    I visited this Verizon store yesterday after 4 pm to get assistance with opening a business…read moreaccount. Unfortunately, the customer service at this location was extremely disappointing, and I left feeling uncomfortable and judged. * Background: I had been told by a Verizon representative over the phone to visit the store because the online link I was sent was not working. * In-Store Experience: When I arrived, I explained my situation to the representative at the door. Instead of helping, he dismissed me, saying everything had to be done over the phone. This was confusing since I had been told otherwise by Verizon's online support. * Lack of Support: I asked if I could call Verizon customer service while in the store, and he reluctantly agreed. Over the phone, the representative guided me through the process and confirmed I needed to submit paperwork. The in-store representative, however, showed no interest in helping and acted as though I was lying when I explained that I had been approved for a business credit line. His facial expressions and comments were unprofessional and made me feel judged. * Outcome: Despite being approved and ready to proceed with my purchase, the lack of support and dismissive attitude from the staff made me so uncomfortable that I walked out. The online representative was professional and helpful, but the in-store team seemed more interested in chatting with a police officer at the front door than assisting customers. Final Thoughts Customer service at this location is unacceptable. I was prepared to pay out of pocket and use my new business credit line, but the staff's behavior drove me away. Respect and professionalism should be the standard, especially at a customer-driven business like Verizon. Because of this experience, I chose to go with AT&T instead. In 2025, judging customers and failing to provide basic assistance is simply not acceptable. Everyone works hard for what they have and deserves to be treated with respect. Recommendation: Stay away from this Verizon location. The representative name is Tommy / William he gave me two names which I thought was weird as well

    I've been To this location 3 times. Twice for my phone and once with my spouse for his phone. Both…read moretimes my phone I have received terrible customer service and they rush you out of the store. I came in for assistance with getting my phone fixed and they told me to do it online. I came in for you to help me do it. If I wanted to do it online myself I wouldn't had come in. I've been helped by someone different every time I've been in the store. There's only two people who actually help and do their job and don't just send you home to do it online or call the help desk.

    DataVox

    DataVox

    (2 reviews)

    Chinatown, Alief

    I've been working with DataVox for over 6 years. They have worked with me on many different…read moreprojects including, but not limited to: phone systems, security, data infrastructure and more. I've always felt that all levels of the company are interested in completing the project on time and within budget. Or, if tasked with a solving a problem, they always strive to make sure the appropriate person is assigned to the task and it is solved as quickly as possible with minimal to no business interruptions.

    To be fair, they sell Avaya and Cisco, which are very good products.... However, buyer beware…read more.. Overpriced, over promised, under serviced. Their service rate, for example, is $175 plus an hour compared to other comparable services that can be half of that. If you have a Cisco system, watch out! Cisco certified techs working on Cisco products, including routers and the likes, not just phone systems are even more expensive. The worst part about working with this company as a customer for more than four to five years is the service turnaround for problems can be 3-4 days and even longer. This includes simple questions or clarifications. I would avoid this company like the plague if you are a small business under 30 people. VoIP systems now are good enough there is no reason to burden your company with this expense or worse, experience in the long term. If you are a large company, they might be a good fit, but certainly, a better bargain can be had elsewhere.

    Ezee Fiber - isps - Updated May 2026

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