I believe Xfinity is a totally dishonest company. Months ago I was supposedly given a promotion price but every month they talk in circles why my bill is higher then what I was promised. The right bill amount NEVER shows up on their website or app and they give some BS story that the app does not update! Then they tell me a different amount appears on their ledger! WTH do I need an app that never updates with correct billing but rather have to call in to find out what their ledger says! I am surprised there is no Class Action suit against this company who I believe is ripping off customers and getting away with it. As soon as I can get rid of them as my internet company I will. They truly suck and are dishonest! read more

This is the most horrible cable company ever...just moved in my new place and there's been two visits and still haven't received service...on top of me paying for service I can't use! Go somewhere else if you can...this is a piece of shit company and they need to be shut down. They only allow 15mins yo come in a person home and if they have an appointment behind you they will leave in the middle of their service with you..pathetic! read more

waited about an hour after trying to ask if they had the iphone 12 pro max they said they were to busy to answer our questions an hour later we walk in and it takes 2 seconds for the lady waiting to let us know they have no i phone 12 pro max's xfinity sucks read more

terrible customer service and the store manager seemed like he dowsnt even know how to run a store

The people here are pleasant enough, however, I question either their competency or the way their systems are set up. I have two accounts, one for my residence and one for my income property. For some reason, it seems like their system defaults to my income property account, even though I give my residence address, causing me to have to retrieve wayward equipment mistakenly destined to my property instead of my residence. A couple weeks ago, after having ordered another cable box for my son, who just moved back home (another story), I received an email stating that my cable box was underway to the complex, even though I had taken my box home from the Comcast store. I immediately called Comcast and cancelled the order. Okay, they say. Today I get a notice that there is a package with my name on it to be picked up from the complex office! Too bad Comcast has a monopoly on cable, otherwise I'd be switching ASAP! Returned two cable boxes from my rental condo today and was told I would be charged for them because neither of the serial numbers matched what they had on their computer. I do recall having had to travel to their store to switch out at least one of the boxes, but now I am being charged for a switched box for which they apparently did not keep accurate records of? Both of the boxes are marked COMCAST and they sure had no problems billing me through these boxes! Now I'm being held responsible because these inept employees can not keep accurate track of their equipment. What kind of company treats customers of 23 years this way? I will call COMCAST and attempt to resolve this because this store seems to retain only inept employees. read more

Came here to get new modems, and drop off my old boxes after receiving replacement boxes with the new Xfinity voice remote! Which, by the way, is the coolest thing since sliced bread. I absolutely adore the space they have here. The service was great and friendly. Even though this location is quite a ride from home, it is worth the ride to get great service. read more

So this Xfinity has been closed for a while now. But, that does not really matter. I switched to xfinity in Nov using the phone. They screwed up my account. I then went into the store they created a second account and screwed that up. I went back into the store when I could not pay my bill on line and they said they would fix the account they screwed that up 3 months in a row. Since it has been closed I have called Xfinity on the phone every month to get this straight. Last month May I spent an hour and half on the phone with them and they said all was fixed. I go to pay my bill this month I can not again. So, come Saturday they will probably cancel my service and I will not be able to do my job from home. I am still on the phone waiting to get help and it has been about 45 mins. Comcast Great Customer Service That Was Not!!! read more

My experience in this store was fabulous. I was greeted immediately upon walking in the store and was attended to within 5 minutes. The customer service representative who assisted me, Mi'chel (pronounced Mih-kell) Cade, was knowledgeable and helpful. She was willing to think outside the box and work within her own guidelines to be able to give me the best possible deal for what I was looking for. I will return to this location for my future needs-- it sure beats calling comcast! read more

Exchanged equipment to upgrade to X-1 and was In and out in less than ten minutes on a Saturday morning. Very friendly and would have taken even less time if I had not asked so many questions. read more

Great customer service and a real good product. I went in to pay my first bill and instillation charges for my new internet service. I am considering getting their phone. TV and Internet bundle for $99.00 at the beginning of next year. read more

Good grief, ordered new service of wireless tv boxes and internet. Installer came who was very nice but could only speak a limited bit of English. It was like the twilight zone when he was trying to explain that Comcast does not have any wireless boxes. Apparently Comcast has recalled all wireless boxes and has no idea when they will get any... Has anyone else experienced this phenomena? Who wants wires running across baseboards and door frames??? read more

ABSOLUTELY APPALLING COMCAST!!! Here's my TRUE STORY. I had internet service with Comcast since 2003, and moved since into an apartment where reception for TV just couldn't handle the air antennas so I upgraded just to add the basic 25 channel which they said would be an additional $25 per month. They send me home with a box and cables and it took me 3 hours to put it all together only to find out the box or cables were defective so they said they'd send a tech the next day, NOPE A LIE, it was scheduled for the 16th of NOV, a week later, so I called again and the people in China said no problem, we will have them come out the next day, but again after waiting for Comcast/Xfinity but he never showed because they said the date was never changed. They told me what sounded good not what was the truth. SO, I took everything back to cancel but now the Xfinity store on Beach & Hodges, said to me well you can't have back the internet service you had ... now it's going to cost you $65 anyways so I might as well keep the TV too. I told AMANDA FULLER who stated she was the Supervisor, I didn't want it and that no one told me if I changed my mind within a day or two, which I would have brought it back the next day had I known China had lied to me. So she says she's sorry someone lied but there was no programs that was less than that to offer me. My previous internet service with tax, etc was only $41 per month. So basically because I decided to upgrade and it didn't work out Comcast is telling me now I have to pay more anyway. So I go on my iPhone and look up and see there are several internet plans offered but she refused to give any of those to me, including a faster internet service for only $19.95 for a year. This is legally extortion, and led to basically coercion. Take the TV service too or pay the same regardless. So then I called Juanita in the Jacksonville office which I had to call for new service to actually talk to someone in the United States, and she worked wonderfully with me and said she had put me on the $19.95 plan a month, gave me 2 weeks free service, meaning she wiped out the time period between the time I ended service at my house address and beginning on Nov 14th and said my internet would increase from 5 to 10 mps because 10 was the lowest they now offered. BUT I get a bill from Comcast asking for $65 ... WHAT THE HECK!!!! I had just went online 3 days ago to sign up for auto payments again but for some reason it wouldn't take it and the bill was only $45 there. WHERE did the additional $20 come from??? HORRIBLE NIGHTMARISH SERVICE FOR ANY COMPANY TO GIVE TO A CUSTOMER NOT TO MENTION ONE THAT HAD BEEN WITH THEM FOR 14 YEARS!!!! To sign up for new service you have the privilege to talk to someone here in America ... why? BECAUSE NO ONE WOULD SIGN UP IF THEY HAD TO SPEAK TO SOMEONE IN A FOREIGN NATION because alls they do is say whatever you want to hear but it is never the truth. They want to get you off the phone and let you believe everything is fine when it isn't. It is nearly impossible to even speak to anyone at Comcast unless it is forwarded to a foreign nation and that is so frustrating. I will be writing to the Governor and to the FCC who regulates Comcast/Xfinity, and if I have to, I will go downtown to the office that regulates this deceitful corrupt ... take advantage of the customer, no customer service company!!! SHAME ON YOU XFINITY AND AMANDA FULLER. You should certainly be demoted. If you worked for me, you would be fired for what you did to a long standing customer. MY BILL SHOULD BE ONLY the $19.95 plus tax ... where is this $65 coming from???? Does your right hand know what the left is doing COMCAST? Does anyone else out here have some horror story and if so, please post it so that others can be warned. I should have been able to get the $19.95 in the store if it is advertised on the website ... it didn't say it was online only. Yet, Amanda Fuller would not help in the least. She said either take the TV service and internet or just the internet now for $65 a month. I am really angry. JUSTIFIABLY angry!!!!! I hope someone is paying attention here. Linda L read more

I have been trying to get a replacememt cable reburied in my front yard for over a month, after over 8 calls and missed appointments, it still. Is not done. On my second trip to local xfinity store and still not resolved. Worst customer service i havr ever sern read more

Quick and speedy service. Was greeted right away. Friendly staff. Got what we needed and were on our way. Thanks again!

This office is located not too far from my home. This is very important to the story. Recently Hurricane Matthew swept the Florida coastline. The Jacksonville Beach Pier lost a significant portion of its overall length to the ocean. Many businesses and homes were flooded and trees and power lines were blown down. The local electric utility, JEA, is struggling to return power to thousands of customers. Such is not the case here. Despite a few branches being knocked about and the occasional sign or roof tile being thrown to the ground, the area around my home is largely unaffected. (I told you this would be important information.) My own place of employment is not two doors down from this office. I was called in to work the very next day, albeit for abbreviated hours, so I was slightly concerned when I saw this office was closed. However, upon retuning home, I realized that the commitment to mediocrity Comcast is known for had finally been realized. Ordinarily I have no issues with Comcast - the product generally speaking works quite well and most issues are resolved quite promptly. I know a lot of my friends have left Comcast to take up service with other providers due to a tradition of lackluster customer service (or outsourced customer service to other countries that have next to zero clue about their service areas) or incredibly ludicrous issues in resolving outages. I was disappointed, thinking that I was excluded from my friends by never having had these experiences, thereby missing out on a portion of our bond due to having had excellent service for these many years. I'm pleased to report that Comcast has finally heard my unspoken concerns and followed through admirably with a level of apathy and lack of urgency that borders on legendary and for which they have gained notoriety amongst my peer group. While the people who work at this location are polite and helpful, I've found that it's nearly impossible to talk to most human beings in person if they aren't actually in your physical space. I have called Comcast on several occasions since arriving here in this town and only recently, now that I live minutes away from a branch office, have my calls been routed to India or Yemen or Qatar or wherever they are going. At last I can complain about my services not being restored for three full days (although water, sewage and electricity in this area are fully functional and the roadways are clear) to someone in another country who may not have clean water or lives in a two bedroom apartment with their entire extended family. I can finally see what it's like to be disappointed by a company that gets a hilarious amount of money from customers every month but cannot provide a respectable level of customer service and expedient resolution to their local market. AT&T and Direct TV customers in my area have internet and cable services restored almost immediately after the power was. Suckers. For the premium price we pay for Comcast, I'm finally able to enjoy a ridiculous three day wait to have services restored when I can literally get an agent to walk to my house from the branch office in the space of a lunch break. You don't know what disappointment looks like until you see a xeroxed sign in the window of your branch office and you have to talk to Mindhi from Punjab province about why you can't download the new Macklemore album. This level of laziness on the part of Comcast (not the people at this location, mind you) is what I had never experienced in all my years as a customer and now I can finally say "thank you - the expectations I never had have finally been met." read more

This is the worst store and worst company ever. I couldn't wait to cancel my Xfinity Comcast this is the worst service they keep calling me asking me where is my equipment I have the receipt so I have to drive down there and show you my receipt now get it together people this company does not know what they're doing it's been an awful experience with Comcast I will never sign up with you again and I hope everyone sees this review please don't get yourself stuck with this nightmare.. I wish there was a no star that's what I would give them.. read more

Where to begin.. I was sold a package at the store. The technician came and told me they told me i was given all wrong info. That in order to get what was promised it would be 45 more a month. That the wiring in my home was ancient and the entire block had not been serviced in years, basically anything negative you can possibly hope to hear. I flipped out when he said i wouldnt have internet and he wasnt even sure he could run anything and asked if i knew an electrician?! At that point I grabbed my phone to complain to xfinity. He quickly changed his tune. Said to hold off he may be able to wire it up and make it work. 4 hours later (930pm) he would not leave my home til he could close out the order. Because basically everything I discussed at the store changed when the installer came. I'm a single mom with a young child at home it was very uncomfortable and i will be following up with xfinity not only for this service call but the fact that my package is 50 dollars higher. If it doesn't get squared away I will be disconnecting read more

We decided to buy our own modem instead of continuing to lease from Comcast, so I needed to return their equipment. This was the closest location to me, so it made sense to go here. I'm glad I did. As soon as I walked in I was greeted by two smiling associates ready to help me out. I wish I had caught the lady's name, but I was in a hurry, so I didn't. I got nothing but fast, courteous service with a smile. If I have any further xfinity needs I will definitely use this store again. read more

About a month ago my internet started being really slow. I chatted with some one who told me I needed a new modem. This modem would "solve all my problems." When this modem came, it didn't work. Xfinity said they would send a new one. This modem never came. When I called about it, they said they didn't even order a new one. Then they told me the one they ordered wouldn't work anyway. Then they ordered a new modem. This was over two weeks ago. It never came. When I called they said they never ordered it and they would order a new one. This one never came. On Thursday I chatted with someone who "really assured" me that i would have it today. Guess what? It never came. When I chatted with people today, they said it wasn't ordered again but they could order me a new one. Xfinity supposedly has ordered 5 modems for me, but none have shown up. They gladly took my payment though. Now I can't even schedule an appointment at the store. No appointments are available. Their customer service representatives keep thanking me for my loyalty. Well they have lost it! STAY FAR AWAY FROM THIS GARBAGE COMPANY!!! read more

Came in to swap our old router. Employees were nice and they got us a new one in 5 minutes. No problems whatsoever. The newer router now comes with 5Ghz Wifi! YAY! read more

Had the best customer service from Walker getting a new cell phone. He literally helped me with everything. He was patient and extremely friendly. I will admit Xfinity did not used to have such good customer service, but things are definitely changing. My cell phone bill for a new Samsung 8 is 2/3 cheaper then it was with sprint. Goodbye sprint and high cell phone bills. Go get you a new cell phone or cable and request Walker, you won't regret it. Thanks Walker, I really do appreciate the outstanding customer service you gave me. Xfinity give Walker a raise, don't let the good ones leave. read more

This location was clean, comfortable, and the staff was friendly. I didn't have to wait more than a few minutes. Details were clear and easy to understand. However, "new fees" and "charges" were added every minute or two. What started as a $50 bill ended up being $64. In addition, I was not given enough instructions on how to install the boxes and felt like all the cables, boxes, and software was thrown at me as I was leaving with no explanation. Now, I've been trying to figure out how to set up my TV for 4 hours... read more

Xfinity has no customer service. I called to get a cable card device for my TiVo and they told me to go to the store. I go to the store and they say they don't have them and you need to call and have them ship it to you even though I told them that I was told to go to the store. So I call again and they insist I have to get it from the store. Very upset at this point I said they need to get their stories straight. The manager told me I need to go to the store and call them from the store. Really?!!!!!!! The worst service ever. Can I give them negative stars? read more