I have Vivint on both of our homes. I'm going to share my honest experience with their services…read moreand the value it has provided for me and my family so far. Note also - that Vivint is a premium home security. I've had Vivint service now for about 5 years. I pay about $40 for the monthly service and about $55 with our second home (service and financed device together) that is all inclusive of their 24/7 monitoring and free customer support including tech. This does not however, include their devices. That is separate. You can either buy them out right, or Vivint will finance for you at zero interest with qualifying credit. Their devices are not cheap and as I noted they are a premium home security, but they are reliable. I love their smart hub. It's easy to operate, fully touch screen and very little learning curve. Even my Mom and Dad had no issues using it including their smart app on their phone and tablet. Just a heads up, Vivint does require a minimum of 5 year contract. After that, you will be on a month-to-month. For some, this might be a deal breaker. However, if there's one thing I can honestly say about Vivint, they really do have excellent customer service support. It's like having a white glove service. Whenever I have a problem, I just call their customer service or tech support, and I get someone right away with very little wait. They are very responsive. Just this week, I had a tech come out and serviced my outdoor camera. There's one downside, they recently changed (as of April 2023) their home tech visit policy which used to be complimentary as long as it is Vivint owned devices. Now it's either pay a $99 per visit, or pay an extra $10 a month insurance fee which will include free, unlimited tech visits. So now you're going to pay somewhere around $50 a month or more or about $600+ a year. That comes out to about $1.65 a day or less than a cup of small coffee at Starbucks. I understand with so many options of DIY and lower monthly monitoring fees and some comes free, why did I go with Vivint? It's hard to put a price on peace of mind, but for me and my family, I chose Vivint for the hassle free knowing they have our backs 24/7. I also didn't want to deal with having to install devices on my own and prefer the knowledge of their expert technicians. At the end of the day, Vivint is not perfect but they do come close to it from my years of service with them. Best of all, I get a discount from my homeowner insurance by having their service. I hope this helps you. Cheers!

Well, what can I say, this company, sales staff, installation, customer service, and equipment all…read moresuck. The salesman, Mihir, lied extensively to make a sale. The installation is not professional at all. The customer service will basically accuse you of lying about the information discussed. When a manager attempted to call me about my request to cancel under the misleading terms and conditions, it was all smoke and mirrors. More lies. The value for the equipment and support is just not worth it. The company lost a large lawsuit and more than likely end up in court again. They're already on the FTC and SEC's watchlist. All around shady company with less than desirable equipment and reputation. Would never recommend this company for home security.

Worst company to deal with do not use this company i tried to cancel my subscription.They would not…read morecancel it, they want.So much money just to cancel it.It's all a scam

If I could give zero stars I would. They scared me into buying it when I moved on my own because I…read morewas a 22-year-old woman living alone. They made me think I needed it, and then trapped me in a 5-year contract. I just tried to cancel it after a year and they told me that either I could transfer it to someone (which nobody wants this SCAM), or I could buy out the rest of my contract for $2,000+. I can't afford that absolute BS! I don't remember them being up-front with me about that when I signed up for it. They just went on and on about how helpful it would be and I have used it ZERO times. It just keeps going off in my bedroom every 30 minutes about not being connected. I'm about to destroy the system and keep having to pay $80 a month. DO NOT SIGN UP FOR THIS. It is a SCAM and it's hard to get ahold of customer service. Now I have to keep this BULLSHIT for another 4 years. What a joke. UPDATE: Renter friendly, my ASS! Took all the junk off my wall and guess what?? Paint was extremely damaged! You guys suck!

We moved into a home that had a security system from the previous owner. Mountain West came out a…read morecouple of times to my home and got everything working perfectly, and also helped fix an annoying beep that I couldn't figure out how to stop. They had excellent customer service on the phone and in-person.

From the owner: A Pye-Barker Fire & Safety Company, Mountain Alarm is the preferred provider of alarm monitoring,…read moreinstallation, maintenance services, and inspection services for fire alarms, security alarms, CCTV systems, and access control systems in the region.

DO NOT HIRE THIS COMPANY. I called and they reassured me they could get me a new key for my car…read more They told me they could be at my location and give me a key within an hour and a half. They arrived 2 hours later and then it was a total of 5 hours from the time they arrived to the time they "finished" to tell me there was nothing they could do. They took advantage of me. I was stranded with my babies and they knew I was desperate to get it done. The guy that came out was really nice, but I'm just frustrated after all of the wait and stress they couldn't do anything after they reassured me they could AND charged me like 120 for absolutely nothing. I don't like leaving bad reviews but I really do feel taken advantage of and I don't want that to happen to anyone else.

I had ARCO come and fix my storm door. They were wonderful! Only took 15 minutes. Awesome service!read more

Don't do it! In the first month I got 3 different calls trying to upsell me. My system went down…read moreafter one month, their customer support texting is awful, the session would time out and I would have to explain everything all over again each time. Call in and EVERY SINGLE TIME they would try to upsell me, my freaking system is down maybe you can fix it and then try to upsell me - nope! The other big problem is the left hand doesn't talk to the right in this company. You are told one thing and then you get your bill and have to call in again.... The other big problem is the price on the website says $25 bucks per month. NOPE I was told that was the OLD PRICE years ago and yet they still have it as BAIT on the website. AND I just got a Email saying they just upped my current price another 10% (I have had the system for 2 months and for 3 weeks it didn't work). like the other reviews say STAY AWAY!

A Vivint representative named Trevin came to my house and completely misled us. He convinced us to…read moresign up by claiming we wouldn't have to make any payments for a couple of months, knowing full well that my partner and I had just moved into our new home and were trying to manage our bills. We repeatedly told him we weren't sure about getting the system, but he pushed hard, reassuring us that we had time before payments kicked in. That was a blatant lie. The first bill was due the very next month. When we tried to reach out for an explanation, he dodged our calls and refused to respond. The cameras are absolutely mediocre. They frequently fail to detect people, the video quality is subpar, and the audio is practically useless you can barely hear anything when someone speaks. For a company that claims to provide security, this system is a joke. On top of that, the pricing Trevin quoted us was a complete scam. We're paying more than what he originally promised, and trying to cancel the contract is an absolute nightmare. To get out of it, we'd have to cough up a staggering $5,000, and the worst part? Payments have to be made separately to both Vivint and Fortiva, the system's shady loan provider. Do yourself a favor stay far away from Trevin and Vivint. This company is built on deception, their products are second-rate, and their contracts are designed to trap you in a financial mess. I wouldn't trust them with my security, my money, or anything else. In case you need it Trevins phone number is +1 (435) 668-0372

We've been AAA members for decades and used roadside assistance a few times. I've also used their…read morevehicle registration service a few times since it was very convenient. When I moved to Utah, I drove to the nearest office in Orem and had Utah plates in minutes. I was pleased with the service. I thought this was the convenience I was paying for since I didn't need to go to the DMV. I recently called the Orem office and asked what I needed to add my daughter to the registration on one of our vehicles. They said just just the registration, so I drove the 30 minutes to their office and quickly ran into a problem. They said I also needed my vehicle title. They said the employee should have told me that. It was going to be an hour round trip drive home to get the title, so I drove to the DMV in Provo in hopes it would save me from the drive, but it was unusually crowded. I drove home to get the title. I called AAA while driving home to ask another question (I certainly had the time). I explained my vehicle title was issued from my previous state, but my vehicle was registered here. The employee said that was not a problem, but to also bring proof of a smog check just in case. I got home, grabbed the paperwork, and got back on the road to Orem. Employees at the Orem office looked at my vehicle title (AKA pink slip) and couldn't figure out how I had registered my vehicle in Utah [through them], but still have a title out of a different state. I told them I had contacted the Utah DMV and they said the title didn't need to be changed. AAA employees made calls and checked different things but ended up telling me they couldn't add my daughter to the registration and I would need to go to the DMV. They suggested I make and appointment, which was helpful since it was so crowded. The employees were very nice and apologized numerous times for the issues, but this was a big hassle and employees I spoke with on the phone seemed to have no idea what they were doing. I made my appointment, drove to the DMV in Prove, and took a seat since I was quite early. My number was called just a few minutes later (and quite early). I explained the situation to the employee and gave her all the paperwork. She said it was no problem, her fingers were flying all over the keyboard, and I was walking out with the new vehicle registration just minutes later. On a side note, the DMV employee said it would take a couple weeks to get the new title, but I got it three business days later. Seeing as how the DMV is much better in this state than my previous state, I should have gone there in the beginning. Every other experience I had at the DMV here has been surprisingly pleasant. This is one reason to not have AAA. Just a few days later, my daughter needed a tow truck. I told her this is why we had AAA. I got to her work before her shift ended in order to have a tow truck soon after she was off work. I called and had to go through an annoying phone tree. Press this number, press that number, etc. It was extremely annoying. I then was "helped" by a virtual assistant (a computer). It was terrible. Close to an hour later, the text messages from AAA were still saying they were trying to find us a tow truck. Not that one delayed, but they had not yet even found one. I got jumper cables and got my daughter's car started. We left and I called AAA roadside assistance automated system to cancel the service. This was even more terrible since I was now driving and it wanted me to press different numbers on the keypad (at least they were on my dash). I choose the option to cancel. Several minutes later I received another text saying my request was being reviewed by a specialist since finding a tow truck was taking so long. I called back, went through the phone tree, and again cancelled the tow. It seemed to work this time. If you want AAA for the roadside assistance, you may want to first check and see if your credit card offers this. My Visa includes roadside assistance at no extra charge, and I will likely be using it should I need roadside assistance. I also may not be renewing AAA again next year. I just renewed last month, so I have close to year to think about it. One more strike and that's the end of our memberships. AAA - get rid of your terrible automated roadside system. When people need assistance and are possibly in a stressful situation, they don't want to deal with a phone tree and a computer. I was only dealing with a dead battery and your system still managed to make me quite angry. Your system made the situation worse. Is that what I am paying for?

I am canceling my account with AAA ASAP. Got stranded in a parking lot - never got to talk to a…read morehuman. The recording said it would be up to 3 hours before they could send someone. Automated recordings and automated texts - I ended up having to get a friend to come get me. I'm not paying a company for NO service.

If I could give this company a NEGATIVE ten, I would. They have automatically renewed out contract…read moreTwice because I forgot that I had to give written notice sixty days before expiration. This is plain extortion. They do not send reminders, they do not give you a chance to cancel they only say, "It's in the contract that you signed. Do you want me to send you a copy?" We are living on social security only and I have recently had to go back to work at age 73, but none of this mattered to them. So now I have to pay this bill for another 18 months. It's over $1200.00. Hate is an ugly word, but I certainly hate the ethics that they lack as a company. Do not do business with these frauds.

Deceptive sales practices starting you out of very low monthly rate and then jacking it up as the…read moretime went by I would admit I didn't look at the fine contract the fine print in the contract but there was no way of getting out of it would not recommend their customer service either had issues that took weeks to resolve

SHADY, SHADY business! STAY AWAY FROM THIS COMPANY!…read morethey automatically extended my contract and refuse to terminate my contract and service.. if I could I would give a negative 10 stars for a review.

Caveat Emptor!!! I don't remember much about my initial…read moresale or contract with this company, because my service with them was from 2007!! Whatever the case I stopped making payment to them because I had financial difficulties.. I never received a bill or letter that I owed them money, or that I was in breach of contract in any way. 8 years later (2015) I get a letter from a collection company that they are collecting a debt for this company for over $3,000!! When I contacted vision security the lady told me that the $3,000 was a cancellation fee!! WHAT!!!! I also read online that they had been sued for there shady business practices!! They need to be shut down!! There are also several complaints on them with the better business bureau.. Only one star cuz I'm forced too!

Hi Britton, Thank…read moreyou for replying to my review. I wouldn't wish my experience on anyone. There are a few discrepancies in your response for some of the appointment dates that I'd like to address. Regarding the amount of times you called and left me messages beginning on 3/2/15 and ending on 3/26/15 when I called you back, my alarm company said they were playing phone tag with you which is why it took over a month to get my first installation scheduled. Unless my voicemail system for my mobile phone was on the fritz for over a month, I don't recall missing seven messages from you. Perhaps you were calling my alarm company and not me? For the first appointment scheduled on 4/8/15, you stated the technician missed the 2:30-4:30 pm window and arrived at my house at 6:10 pm and left at 6:35 pm because I wasn't home. This is not true. I was home when he arrived. Because he was so late, the only thing he could do was test the existing door and window sensors. For the appointment that occurred on 4/16/15, the technician arrived about an hour after the 1:30-3:30 pm window. He wasn't on time. As a result, he could only install the new control panel and keypad. The cameras were put on hold. This appointment caused a residual problem because when I left for vacation the next day, the alarm would trigger when I walked by the motion sensor. My alarm company had to manually override it because I was headed to the airport and couldn't wait for someone to come to my home. It turns out the technician programmed the motion sensor incorrectly. For the appointment on 4/25/15, this was a Saturday. My alarm company made a notation on my account that the wireless cameras were Honeywell, but your company already knew this since the technician from the last appointment stated he's dealt with Honeywell in the past. What's upsetting about this appointment is that Honeywell doesn't provide any weekend hardware/software support. That is not the fault of my alarm company and them being closed for service on the weekend had no bearing on a disappointing Saturday. I would think this is something your company would have been aware of before scheduling an appointment on a Saturday. For the appointment on 5/12/15, the technician was able to get the final camera working. The problem is that it took over 12 hours. The technician arrived at 10:30 am and left after 10 pm. Please reread my comments for the 5/12 appointment. He left at 3:30 pm for lunch and to pickup a network cable and didn't return to my house until 7:20 pm. Can you please explain why it took nearly 4 hours for lunch and a network cable. Lastly, I assume your technicians are trained before being put out into the field. Can you please explain why I had to provide the troubleshooting ideas and the resolution to use a network cable to connect the camera directly to the router. If I had not done so, I would've been waiting for another camera and wireless range extender which would have resulted in another appointment. It's not good when a customer provides the troubleshooting ideas and resolution to a problem the technician should have known about.

I had talked to the scheduling department and was told that someone was coming within a week. After…read morethat time has elapsed, I called to see what was going on just to find out that my order was there but wasn't actually scheduled. After that was taken care of I finally received a date, the technician came out and couldn't get the thermostat connected to the WiFi. He said that it was the "internet password" even though other devices inside of the store, laptops, and customers cell phones had no problem connecting with the same exact password. I had called to request another technician at another date and they asked to speak to the one present. He had the audacity to say that I needed to call the internet provider to see if my password was correct after all the devices were being connected, even his cell phone was connected with the same exact password. He disconnected the thermostats and said that he had to come back out and that the center was going to talk to technical support and give me a call in 30 minutes. After about 45 minutes passed, I called back and was told that they had no intention of sending him or anyone else back out because since the technical didn't know how to connect the devices I'm considered ineligible. So since they were part of the package, I'm looking into another provider.

Top tier service all around, installs completed very professionally and for a good price…read more Everything works great.

From the owner: Low Voltage Electrical Contractors provides residential and commercial alarm systems, CCTV, key fob…read moreaccess, data cabling, burglar alarm systems, smart home systems, and fire alarm systems to Salt Lake, Utah, and Summit counties, UT.