Great and responsive roofing company and owner, for long term and emergencies. Used for more than…read more20 years!

Good guy and honest work and price. Did some gutter work for me and was easy to work with and came…read morewhen their said. Took them no time. Will hire again.

We've contracted with Novalis twice: first in 2022 to fully strip and intall new shingles over our…read moreentire roof, and jusy recently to prep our large exterior chimney perimeter for the mason to install a full stone veneer. This company is entirely pleasant to work with, deeply knowlegeable, and meticulous throughout every step. We couldn't be more pleased with Novalis, and recommend them fully. This is the company to use if you really want the work done properly.

I called Novalis to replace the EPDM on the roof of a house we were planning to buy. Things started…read morewell with the owner Jonathan being very helpful during our home buying process and providing an estimate for the work needed, which we used to negotiate a credit from the seller. Once the deal went through, we heard from multiple people that Novalis was the best, so despite their higher price we decided to go with them. We had a beam with some deflection and an old ceiling/roof made of 4" wood wool. The span between the beams was larger than normal since the house was built in the 50s. Jonathan did not see this as an issue. On the day his team was ready to start, Jonathan's father, John (who used to own the company) also showed up to supervise the project. He was uncomfortable starting the project after seeing the deflection in the beam and the span between them. He spoke with his son Jonathan who continued to say it was fine. John pulled me aside and told me I should pause the project until I had a structural engineer come out. I'm really thankful for John's honesty. After taking his advice, the plans for the project changed to include ripping off the entire roof, replacing the sagging beam, adding tongue-and-groove planks for decking, two layers of polyiso insulation, and a new layer of EPDM. John continued to supervise the project and was great to work with. He answered all of my questions and was patient in talking me through the process. The job was done quickly, and the end result looked great. Coming out of winter and into the rainy season, I cleared debris from the drains. Not long after, I heard water pouring off the corner of the roof and hitting the metal downspout. I went up to clear the debris again. This became a frequent routine, as I kept hearing water come over the roof corner. I called Jonathan to come out to discuss the drain, as well as a large wrinkle near the front of the roof that had apparently been there but was now more noticeable after debris had been continuously sitting without proper drainage. I showed him pictures of other flat roof drains being set lower into the roof to allow more water to drain and prevent them from getting clogged so quickly. Jonathan did not see a problem and said any fix to the drain would involve cutting into the membrane, which I should carefully consider. We discussed other alternatives and he said he would get back to me after discussing them with his team. A month went by without Jonathan reaching out. I called Novalis to speak with him and left a message with the front desk. A week went by without a return call. I then contacted the EPDM manufacturer, Johns Manville, and one of their specialists pointed me to a PDF showing a proper drain installation on a low-slope roof. The diagram showed, and the specialist confirmed, that the drain should have been set lower into the roof. I called Novalis two more times to discuss this and what a reasonable solution would be but they never returned my calls. I spoke with two other roofers and showed them pictures to get their opinion on how serious the issue was. They both agreed that the drain was not installed properly but also said that fixing it by cutting into the EPDM could potentially cause more problems. It's a shame that things ended this way since Novalis had my trust and confidence in the beginning. I had a lot of respect for Jonathan's father and even though he was supervising the project, mistakes happen. How you handle those mistakes really says a lot about your character. Jonathan and I could have worked this out. If he had simply stood by his work and offered an extended warranty, it would have gone a long way. Even now with our ten-year warranty, I have no idea if he would honor it. It's clear that whatever reputation Novalis had was built by his father, John.

Don't waste your time with these Bozos…read more I made an appointment to get an estimate for the work I needed. Their guy was here for about 30 minutes taking measurements, asking questions, explaining the options, etc. He said he would get the estimate to me within a few days. Never received the estimate or any other follow-ups. Thanks for wasting my time you clowns.

Didn't show for the appointment we had made for a carpet install. While accepted the responsibility…read morefor making the mistake, couldn't reschedule for several days which made an impact on our ability to put the house up for sale on time and be professionally photographed for the MLS website. And when I pushed at the end of the day, they hadn't even considered getting the pre-ordered carpet out of the warehouse and trying to have their installers come at the end of the day (it was a small Job). Then had the audacity to tell me I was "lucky they made a mistake on the estimate" and so they would honor their commitment to pricing rather than give a discount for their mistake. Terrible communication! Terrible service!

This is a long overdue review Tico's did a fantastic job on…read moremy full roof tear-off and replacement. They worked quickly and clean, were conscious about my neighbors, and the owner came out to check on the job. Their team also did a complete tile job in the man-cave that looks amazing. They leveled the floor perfectly- 2 years later, it still looks brand new!

I asked Tico's for an estimate on repairing and repainting and outdoor railing, newel psots and…read morebalusters, which included an option to replace the balusters. The estimate was expensive for a small job, but I approved the estimate and said I would not replace the balusters for the extra 1/3 cost. They arrived on schedule but said before they started, that the re-painting of the railing estimate did not include painting the balusters since we were not replacing them. It was clear from the estimate that painting was included but when they realized they were not making the extra money from replacing the balusters the job became too small and the decided to bait and switch me on the painting to make more money and all of a sudden the painting was much more. I fired them immediately.

This is second time I use Paul and Michael Passeri. This time is more challenging than the first…read morebecause of long pieces and the location is in the basement. They did a perfect fabrication and installation. The seams are hardly visible, they are really top notch quality. I won't hesitate to recommend anyone to take advantage of their knowledge and work ethic. Truly professional.

Good and knowledgeable service and plenty of selection. Found plenty of great options for accent…read moretiles, and easily could've done the rest of the room with tiles from there. Would definitely go back and will highly recommend the store to others.

Called and they came and delivered. Highly recommended. Great job. The pictures speak for…read morethemselves....

The attic van was professionally repaired on time and at a good price. Once we called they were at…read moremy house the next day doing the work and got it done fast.

Everything was done professionally from the start to finish. Mark came out and gave us a quote and…read morelistened to what we needed done. Sam the painter did an awesome job. Showed up on time and worked efficiently and everything turned out perfect. Highly recommend this company.

John's Painting did a great job at my house. I have lived in this house for 43 years and up until…read moreFriday, I was the only painter. I reached a point a few years back where the idea of painting rooms in my house was more than I could handle so I looked for someone to take over that task. I happen to be a member of the Martinsville Community Center, saw their sign on the front lawn. The rest, as they say, is history. My paint job is divided into two parts with the downstairs on the list for after my daughter's wedding in October. I am excited to have them back. It is amazing what a fresh coat of paint can do to the spirit. Again, I cannot say enough positive things about my experience with them. They were very pet friendly even after our 12-year-old chocolate lab left his nose print.

John's Painting did an amazing job on our home's exterior. The work was done quickly and you can…read moresee the quality. Everything looks fresh and clean. Randall was professional, easy to communicate with, and great to work with from start to finish. Highly recommend!