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    Best Buy - Johnson City

    Best Buy - Johnson City

    2.0
    (54 reviews)
    $$

    Another worthless trip to Best Buy . . …read more I stood waiting for service to buy a Samsung tablet and two phones. After 10-15 minutes no one had offered to assist me, and the personnel who were helping others never bothered to even acknowledge my presence. Not even a "Sorry sir, I'll be with you in a moment." I stopped an elderly Best Buy women with grey hair and explained my discontent, politely. She replied "Sorry" and then went out the front door and got in her car and left. Well I guess Best Buy is making so much money that customer service is no longer a issue for them. After reviewing all the very poor comments about Customer Service her on Yelp, it appears Management could care less. Your experience may be different, but I doubt it.

    Gone are the days of friendly employees walking around helping customers. We looked online for a…read morenew refrigerator and came in to look at the floor displays. No one came to speak to us the entire time we were there. Went home and placed our order online. Since we have Total Tech, installation is complimentary. They scheduled us two weeks out from purchase to delivery/set up. However, when that day came there was some snow falling (barely stuck to the grass but not on the roads nor walkways), the third party delivery company cancelled our delivery. Now we have to wait two more weeks for our new refrigerator to be delivered/installed. Seeing all the low reviews this location should change its third party affiliations. We've shopped a Best Buy for many years and purchased many devices, tvs, and accessories here because of their selection and prices. Not sure we will continue to do so.

    XM Bytes - itservices - Updated July 2026

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